JIRA SOFTWARE

BY: ATLASSIAN SOLUTION

Agenda
• Why there is interest in something like JIRA
• What can JIRA do to help?
• Some important features of JIRA
• Inside JIRA
 Business Area’s View

Why is it so hard to
request work from IT
- and then find out
what’s happening
on my request? Why is there a
different TOOL or a
different PROCESS,
depending on the
type of request?
 IT’s View
My manager can’t
easily tell when I
have too much
Why is it so hard work to do to
to figure out what meet deadlines.
I should work on
next?

I sure spend a lot

of time just I can’t finish my
providing a work until I hear
status on my back from the
work. customer.
 Everyone’s View

Why is it so Why is it so hard to

easy for something to find out what work is
fall through happening around
the cracks? here?
 What is JIRA?
• JIRA is an issue tracker made by Atlassian.
• It integrates easily with Confluence and their other
tools.
• Whether you call them bugs, tasks, improvements
or work requests, JIRA provides an efficient way to
track and manage your work - which can have a
big impact on productivity and results.
What can JIRA do to help?
 Some Important Features of JIRA
Authentication Attachments and Screenshots
Dashboards Time Tracking
Workflows Ticklers and Notifications
Project Administration Reports
Issue Searching • … and more!
Issue Linking
 Authentication
• Users are authenticated
against LDAP/Active
Directory repositories.
• ‘Remember Me’
provides an automatic
logon when the user
next visits the JIRA site.

Benefit: Quicker access to application; no new password

to remember.
 Dashboards
• Users can have one or more
dashboards as their start page,
showing Dynamic Information
presented in text or graphics.
(Click within to drill-down.)
• A shared dashboard can be used
by a team to track progress, view
metrics or triage inbound requests.

Benefit: Immediate access to

meaningful metrics that can be
used to track the health of a
project or application, and to
manage resources’ workloads.
Dashboards (Manager)
Dashboards (Developer)
 Workflows
• Workflows define the
validations and lifecycle of
an issue.
• They can be shared by
several projects, or be
unique.
• Workflows can be simple or
quite complex.

Benefit: Streamlined processes,

with increased accuracy,
consistency and timeliness.
 Project Administrations

• The Project Administrator (team

lead or project manager,
typically) controls who has
access to their data and what
that access should be.

Benefit: Control over who can view or edit issues is handled

locally, without Systems Administration involvement.
 Issue Searching
• Filters allows you to find the issues in which you’re interested.
• You can search for issues based on every built-in or custom field.
• Filters can also be:
- Saved for reuse
- Shared with others
- Subscribed to (so it runs and emails you results on a scheduled
basis)
- Used within a Dashboard gadget
- Filter results can be exported to Word, Excel, PDF and XML or
rendered as a chart.

Benefit: Better transparency. Everyone can see what is

being worked on and what progress is being made.
Issue Linking
• One issue can linked to another to clarify any sort of
relationship or dependency, such as:
- Blocks / Is Blocked By
- Duplicates / Is Duplicated By
- Replaces / Is Replaced By

Benefit: More effective resource management, by

bundling similar/related issues together.
 Attachments and Screeshots
• Issues can contain file
attachments and
screenshots.
• Screenshots can be
pasted into the issue
directly from the clipboard.
• Some fields support Wiki
Markup to present text
effectively.

Benefit: One central

place to store all
artifacts and
comments about an
issue.
 Time Tracking
• Time tracking features
allow for the input and
monitoring of Actual and
Estimated time spent on
an activity.

Benefit: Allows more effective management

of resources, and more accurate billing.
 Ticklers and Notifications
• Email notifications can be configured so everyone on your team
is aware of the right things, like changes to any issue created by
you or assigned to you.
• Specified “watchers” can be added to individual issues to ensure
the right people stay in the loop.

• Ticklers can be defined, to ensure actions occur automatically

when needed, such as:
- Close any issues that been inactive 90 days or more.
- Send a reminder email if the customer hasn’t responded to a
request for information within 10 days.

Benefit: Less manual effort required to keep others

informed and follow-up.
 Reports
• JIRA comes with several built-in reports, like the following. More are
available via plugins:

Average Age Resolution Time

Created vs. Resolved Issues Time Since Issues

Single-level Group By Time Tracking

Multiple-level Group By User Workload

Project Pivot Version Workload

Recently Created Issues Workload Pie Chart

Benefit: Metrics that can be used to track the health of a project

or application, and to manage resources’ workloads.
 What is an Issue?

• Issues are a trackable unit

in JIRA.
• Issues are grouped into
Project Categories then
Projects, with additional
groupings if desired.
 Conclusion
JIRA offers organizations the ability to streamline and
automate the tracking of virtually anything that needs to be
tracked.
It can be customized to support your particular
requirements, thereby providing the potential for greatly
improving your organization’s:

 Productivity  Communication
 Effectiveness  Metrics
THANK YOU