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PROJECT

PROJECT

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hearthacker2k123
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14 views11 pages

PROJECT

PROJECT

Uploaded by

hearthacker2k123
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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CAPSTONE PROJECT

ENTERTAINMENT CHATBOT

PRESENTED BY
B.ARUN PANDI-SSMIET-B.E-CSE
OUTLINE
 Problem Statement
 Proposed System/Solution
 System Development Approach
 Algorithm & Deployment
 Result
 Conclusion
 Future Scope
 References
PROBLEM STATEMENT

• Our current customer engagement and information systems in the


entertainment industry are outdated and do not cater effectively to the
dynamic needs of audiences. Users often experience difficulties in accessing
event information, receiving quick responses to inquiries, and purchasing
tickets. There is a need for a chatbot to streamline these interactions, provide
instant access to event details, assist with common inquiries, and guide users
through the ticket purchasing process, thereby enhancing overall audience
satisfaction and operational efficiency.
PROPOSED SOLUTION

 AI-POWERED-CHATBOT:
• Handles real-time queries on event schedules, performers, and ticket availability.
 Event Information & Ticket Assistance:
•Provides real-time event data and guides users through ticket purchasing.
 24/7 Support & Personalization:
•Offers round-the-clock support, personalized event recommendations, and multilingual capabilities.
 Seamless Integration:
•Integrates with existing event management, ticketing systems, and social media platforms for wide accessibility.
 Real-Time Notifications:
•Sends updates on event changes, promotions, and new event announcements.
SYSTEM APPROACH

FUNCTIONAL REQUIREMENTS LIBRARIES AND TOOLS


• Event Info Retrieval • Dialogflow / Rasa / LUIS

• Ticket Assistance • spaCy / NLTK

• Multilingual Support • Transformers (Hugging Face)

• Scalability • Flask / Django


• Twilio / Messenger API
• Performance
• Stripe / PayPal
• Security
• SQL (PostgreSQL) or NoSQL (MongoDB)
• Integration
ALGORITHM & DEPLOYMENT

• Step 1: User Interaction -Trigger: User opens chat interface (website, app, social media).
• Step 2: Process User Input - Action: Preprocess user input (tokenization, text normalization).
• Step 3: Intent Recognition (NLP Model) - Action: NLP engine (Dialogflow/Rasa) identifies
user intent (e.g., event info, ticket purchase).
• Step 4: Event Information Retrieval - Action: If event info is requested, fetch real-time data
from Event Management API.
• Step 5: Ticket Assistance - Action: If ticket purchase is requested, show available seats and
prices, guide the user through the checkout process.
• Step 6: Payment Processing - Action: Secure payment via integrated Payment Gateway (e.g.,
Stripe, PayPal).
• Step 7: Confirmation - Action: Send confirmation message with ticket details.
• Step 8: Escalation to Human Agent (if needed) - Action: If the chatbot cannot handle a
query, escalate to human suppor
RESULT

The entertainment chatbot enhances user engagement by providing


instant access to event details, streamlining ticket purchasing, and
offering 24/7 customer support, resulting in improved customer
satisfaction and increased ticket sales.
CONCLUSION

• Customer Engagement: The chatbot provides an engaging,


interactive experience that improves customer satisfaction by
delivering instant responses and assisting with ticket purchases
• Scalable & Future-Proof: Built on scalable cloud infrastructure, the
chatbot can handle increasing user demand and adapt to future needs,
ensuring long-term value.
FUTURE SCOPE

• The future of the entertainment chatbot lies in advanced personalization,


leveraging AI to offer tailored event recommendations and dynamic
content. Multichannel integration with voice assistants and social
platforms will expand its reach, while AR and VR could provide immersive
event experiences. Blockchain integration can ensure secure, verifiable
ticketing, reducing fraud. Additionally, multilingual support will enable
global expansion, and real-time crowd monitoring can enhance event
management. These innovations will make the chatbot an even more
powerful tool for improving user engagement and operational efficiency.
REFERENCES

• Google Dialogflow . "Dialogflow : Build conversational interfaces."


Retrieved from https://cloud.google.com/dialogflow.
• AWS. "Amazon Web Services: Scalable cloud infrastructure for chatbot
deployment." Retrieved from https://aws.amazon.com.
• PayPal Developer Documentation. "Integrate PayPal for secure
payments in chatbots." Retrieved from https://developer.paypal.com .
THANK YOU

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