Scribd
Upload
20 views11 pages

Capstone Project

IBM PROJECT

Uploaded by

hearthacker2k123
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
20 views11 pages

Capstone Project

IBM PROJECT

Uploaded by

hearthacker2k123
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 11

CAPSTONE PROJECT

ENTERTAINMENT CHATBOT
Presented By
A.M.REKAASH-SSMIET-B.E-CSE
outline
 Problem Statement
 Proposed System/Solution
 System Development Approach
 Algorithm & Deployment
 Result
 Conclusion
 Future Scope
 References
Problem statement
• Our current customer engagement and information systems in the
entertainment industry are outdated and do not cater effectively to the
dynamic needs of audiences. Users often experience difficulties in accessing
event information, receiving quick responses to inquiries, and purchasing
tickets. There is a need for a chatbot to streamline these interactions, provide
instant access to event details, assist with common inquiries, and guide users
through the ticket purchasing process, thereby enhancing overall audience
satisfaction and operational efficiency.
Proposed Solution

 AI-POWERED-CHATBOT:
• Handles real-time queries on event schedules, performers, and ticket availability.
 Event Information & Ticket Assistance:
•Provides real-time event data and guides users through ticket purchasing.
 24/7 Support & Personalization:
•Offers round-the-clock support, personalized event recommendations, and multilingual capabilities.
 Seamless Integration:
•Integrates with existing event management, ticketing systems, and social media platforms for wide
accessibility.
 Real-Time Notifications:
•Sends updates on event changes, promotions, and new event announcements.
System Approach

Functional
Requirements Libraries and Tools
• Event Info Retrieval • Dialogflow / Rasa / LUIS
• Ticket Assistance • spaCy / NLTK

• Multilingual Support • Transformers (Hugging Face)


• Flask / Django
• Scalability
• Twilio / Messenger API
• Performance
• Stripe / PayPal
• Security
• SQL (PostgreSQL) or NoSQL
• Integration (MongoDB)
Algorithm & Deployment
• Step 1: User Interaction -Trigger: User opens chat interface (website, app, social media).
• Step 2: Process User Input - Action: Preprocess user input (tokenization, text
normalization).
• Step 3: Intent Recognition (NLP Model) - Action: NLP engine (Dialogflow/Rasa) identifies
user intent (e.g., event info, ticket purchase).
• Step 4: Event Information Retrieval - Action: If event info is requested, fetch real-time
data from Event Management API.
• Step 5: Ticket Assistance - Action: If ticket purchase is requested, show available seats
and prices, guide the user through the checkout process.
• Step 6: Payment Processing - Action: Secure payment via integrated Payment Gateway
(e.g., Stripe, PayPal).
• Step 7: Confirmation - Action: Send confirmation message with ticket details.
• Step 8: Escalation to Human Agent (if needed) - Action: If the chatbot cannot handle a
query, escalate to human suppor
result

The entertainment chatbot enhances user engagement by


providing instant access to event details, streamlining ticket
purchasing, and offering 24/7 customer support, resulting in
improved customer satisfaction and increased ticket sales.
Conclusion
• Customer Engagement: The chatbot provides an
engaging, interactive experience that improves customer
satisfaction by delivering instant responses and assisting
with ticket purchases
• Scalable & Future-Proof: Built on scalable cloud
infrastructure, the chatbot can handle increasing user
demand and adapt to future needs, ensuring long-term
value.
Future scope

• The future of the entertainment chatbot lies in advanced


personalization, leveraging AI to offer tailored event recommendations
and dynamic content. Multichannel integration with voice assistants
and social platforms will expand its reach, while AR and VR could
provide immersive event experiences. Blockchain integration can
ensure secure, verifiable ticketing, reducing fraud. Additionally,
multilingual support will enable global expansion, and real-time crowd
monitoring can enhance event management. These innovations will
make the chatbot an even more powerful tool for improving user
engagement and operational efficiency.
References

• Google Dialogflow . "Dialogflow : Build conversational


interfaces." Retrieved from
https://cloud.google.com/dialogflow.
• AWS. "Amazon Web Services: Scalable cloud
infrastructure for chatbot deployment." Retrieved from
https://aws.amazon.com.
• PayPal Developer Documentation. "Integrate PayPal for
secure payments in chatbots." Retrieved from
https://developer.paypal.com .
THANK YOU

You might also like