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Chapter 1 Summary

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13 views4 pages

Chapter 1 Summary

Uploaded by

Sharif Eisa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Chapter 1

CLASSIFYING MANAGERS
• First-line Managers - Individuals who manage the work of
non-managerial employees.
• Middle Managers - Individuals who manage the work of
first-line managers.
• Top Managers - Individuals who are responsible for making
organization-wide decisions and establishing plans and
goals that affect the entire organization.
Organization–A deliberate arrangement of people
assembled to accomplish some specific purpose (that
individuals independently could not accomplish alone).
Common Characteristics of Organizations:
• Have a distinct purpose (goal)
• Are composed of people
• Have a deliberate structure

Management involves coordinating and overseeing the work


activities of others so that their activities are completed
efficiently and effectively.

EFFECTIVENESS AND EFFICIENCY


Efficiency Doing things right
• Getting the most output for the least inputs
Effectiveness Doing the right things
• Attaining organizational goals
THE FOUR MANAGEMENT FUNCTIONS
Planning– Defining goals, establishing strategies to
achieve goals, and developing plans to integrate and
coordinate activities
Organizing –Arranging and structuring work to accomplish
organizational goals.
Leading–Working with and through people to accomplish
goals.
THREE TYPES OF ROLES
Controlling – Monitoring, comparing, and correcting work.
• Interpersonal roles– Figurehead, leader, liaison
• Informational roles– Monitor, disseminator,
spokesperson
• Decisional roles– Entrepreneur, disturbance handler,
resource allocator, negotiator
SKILLS MANAGERS NEED

• Technical skills– Knowledge and proficiency in a specific


field
• Human skills– The ability to work well with other people
• Conceptual skills ‫ –ا ﻟ ﻣ ﮭ ﺎ ر ا ت ا ﻟ ﻣ ﻔ ﺎ ھ ﯾ ﻣ ﯾ ﺔ‬The ability
to think and conceptualize about abstract and complex
situations concerning the organization.
CHANGES FACING MANAGERS
• Changing technology
• Increase emphasize on organizational and managerial
ethics
• increased competitiveness
• changing security threats

Importance of customers
Customers: the reasons that organizations exist
• Managing customer relationships is the responsibility of all
managers and employees.
• Consistent high quality customer service is essential for
survival.
Importance of social media:
Social media:
forms of electronic communication through which users lead
Importance of innovation
• Innovation
– Doing things differently, exploring new territory, and taking
risks.
– Managers should encourage employees to be aware of and
act on opportunities for innovation.

Importance of sustainability
• Sustainability – a company’s ability to achieve its
business goals and increase long term shareholder value by
integrating economic, environmental, and social
opportunities into its business strategies

• Universality of Management
– The reality that management is needed
• in all types and sizes of organizations
• at all organizational levels
• in all organizational areas • in all organizations,
regardless of location
CHALANGES OF BEING A MANAGER
– Can be a thankless job
– May entail clerical type duties
– Managers also spend significant amounts of time in
meetings and dealing with interruptions
– Managers often have to deal with a variety of
personalities and have to make do with limited
resources
REARDS OF BEING A MANGER
– Responsible for creating a productive work environment.
– Recognition and status in your organization and in the
community.
– Attractive compensation in the form of salaries, bonuses,
and stock options.
• Explain why managers are important to
organizations
.– Organizations need their managerial skills and abilities in
uncertain, complex, and chaotic times.
– Managers are critical to getting things done in
• Tell who managers are and where they work.
– Managers coordinate and oversee the work of other people
so that organizational goals can be accomplished.
– Managers work in an organization, which is a deliberate
arrangement of people to accomplish some specific
purpose
• Describe the functions, roles, and skills of
managers.
– Management involves coordinating and overseeing the
efficient and effective completion of others’ work activities.
– The four functions of management include planning,
organizing, leading, and controlling,
Mintzberg’s managerial roles include:
– Interpersonal, involve people and other
ceremonial/symbolic duties (figurehead, leader, and
liaison).
– Informational, collecting, receiving, and disseminating
information (monitor, disseminator, and spokesperson).
– Decisional, making choices (entrepreneur, disturbance
handler, resource allocator, and negotiator).

• Katz’s managerial skills include


– Technical (job-specific knowledge and techniques)
– Human (ability to work well with people)
– Conceptual (ability to think and express ideas).

• Describe the factors that are reshaping and


redefining the manager’s job.
– Managers must be concerned with:
• Customer service because employee attitudes and
behaviors play a big role in customer satisfaction
• Social media because these forms of communication
are becoming important and valuable tools in
managing
• Innovation because it is important for organizations
to be competitive.
• Sustainability as business goals are developed
• Explain the value of studying management.
– The universality of management

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