Unit 1

Unit 1
Greetings and Introductions
General Objective:
To meet people in business and get to know them
Specific Objectives:
To introduce yourself and other people
To practice small talks
To address people
First Meeting
When you meet and greet someone like colleagues, co-workers, customers and/or
clients for the first time, introductions are needed. Especially in a business setting. It is
important to pass along information about their job title or function at their company.
Identification Company Information
Formal Formal
● Good morning*, I’m…… ● I’m from……
● Hello, my name is…… ● I work for……
● I’m with……
*) good evening/afternoon
● I’m in charge of……
● I’m responsible for……
Informal Informal
● Hi, I’m…… ● From…….
Initial
Formal
● How do you do? I’m pleased to meet Following
you. Formal Up
● How do you do? It’s nice to meet ● Please have a seat.
● Please take a seat.
you.
● Please join us at the
Informal
● Hello, pleased to meet you. table.
● Hi, nice to meet you. ● Can I get you a drink?
Response Informal
Formal
● How do you do? I’m pleased to meet ● Have a seat.
you, too. ● Take a seat.
● How do you do? It’s nice to meet you, ● Please sit.
● Sit over here.
too.
Informal ● Would you like a
● How do you do? Nice to meet you, too. drink?
● Hi/Hello. Pleased to meet you, too.
Subsequent Meeting
Possible Greetings Possible Responses
● Hello, Mrs. Hand. It’s nice to see you ● What a pleasant surprise! How are
again. you? It’s been a while.
● Good morning, Mrs. Hand. How are ● I’m very well, thank you. And you?
you today? ● Thank you. It’s nice to see you too.
● Good afternoon, Mrs. Hand. It’s How are you?
good to see you. ● Fine, thanks. What’s new with you?
● Hello, Lynne. How are you doing? ● Not too bad, busy as ever.
● Hi, Lynne. How’s it going? ● Oh fine. You know how it is.
● Hi, Lynne. How are things?
Point to remember: The expression Nice/Good to meet you is only used at a first meeting,
not after that.
Instead, if greeting a person for the second time, use Nice to see you again
Well Being
One of the most common ways is ask about the other person well being.
Expressions Responses
● How are you? IF GOOD:

● How’s it going? ● Great
● How are things? ● Couldn’t be better
● How are things going? ● Fantastic
● How have you been? IF SO-SO:
● How do you feel? ● Could be worse
● How goes it? ● I can’t complain
● How are you doing? ● Not bad
● How's life treating you? IF BAD:
● I’ve had better days
● Not too good
● Lousy
Dialogue
(Situation: Ms. Anderson arrives at the Bangkok Post to meet the Circulation Manager,
Khun Suwat)
• Anderson: Good morning, I’m Janet Anderson from Jiffy
Transport Company.
Formal • Suwat: How do you do? I’m pleased to finally meet you. Please
have a seat.
• Anderson: Hi, I’m Janet Anderson from Jiffy

Informal Transport.
• Suwat: Welcome, come have a seat.
You can easily see that less formal dialogues tend to be shorter and use ellipsis (leave out parts
of the sentence). Look at the differences in the formal and informal dialogs above to note how
one is different from the other.
Exercise
Greetings James and Rosie are strangers.
(formal or
informal) Bob and Maria are friends.
Alan is James boss.
Rafael and Tom are best friends.
Roger meets Margareth’s mother.

Introducing Third Parties
On occasion, you may find yourself in a situation where you have to introduce one
person to another. Look at these possible expressions that are used for this.
Alice : Harry, let me introduce my

supervisor, Mr. Lee.
Harry : Mr. Lee, it’s good to meet you.
Mr. Lee : Good to meet you, too. But please, call
me Sam.
Bob : Wang Chen, this is my friend
Betty Watson.
Wang : Hi, Ms. Watson, a pleasure to meet
you.
Betty : Same here.
Sam : Peter, I would like to introduce Miss
Helen Keller.
Peter : Hello Miss Keller, nice to meet you.
Helen : Nice to meet you too, Mr. Kellogg.
When we introduce other people, we say their names and usually give other
information: what company they are from, what they do, where they work,
and so on.
● Introduce your guest
May I introduce Mr. Jonathan Spencer from Citibank?
● Introduce the other person to your guest
Mr. Spencer, this is Maria Stephenson.
● Describe the other person’s job function
She's responsible for international logistics.
Job Function
● She, He, ……. Formal Job Function
● is responsible for ● pricing our underwriting business
● is in charge of ● negotiating our shipping rates
● training our sales representatives
Informal ● our purchasing department
● takes care of ● hedging our raw material costs
Note:
This phrase above can be used to describe any person’s job function, at any level
in the company.
Using other expressions
Expression Response
Hello, I’m Mrs. Hello, Ms. White, I’m Susan

White. Appleton.
My name is John Nice to meet you Mr. Grey, I’m

Grey. Mrs. Adams.
My name is Syafira, Syafira

I’m George Franks. What's
Hasan. It’s a pleasure to meet
your name?
you, Mr. Franks.
Allow me to introduce I'm delighted to meet you,
myself. My name is Frank Mr.Jeffers. My name is Angela
Jeffers. Dubois.
Farewells
Just as there are several standard expressions for greetings, there are also expressions
of farewell. The farewell itself is generally very short- one or two words. However,
many times people add something to the expressions, depending on what they want
to happen in the future or the situation.
Expressions Extensions to farewells
Goodbye, Bye, So long, Catch you later, I have See you again, I hope to see you
to run, again,
I have to be going now, So long, Later dude, See you later (soon), Call me
Good day
Point to remember: Bye Bye is an expression that very young children use when they are
first beginning to learn to talk or on very rare occasions by women, but almost never by most
adults.
Titles in English
Mrs Mis
Mr. Ms.
. Married s Single Married or
Men/Boys women/gir single
women
ls women
● Mrs. and Miss are the traditional titles.

● Many women and girls now prefer the title Ms. They do not think it is
important today if they are married or not.
● The title in English is used only with a surname.
● We can say:
 Ms. Marshall or  Anne or  Mrs. Anne Marshall
 but not Ms. Anne
Small Talks
When you meet someone for the first time, it is usual to ask him/her some polite
questions to show your interest. Be careful not to ask too personal questions they may
offend.
Some suitable questions of
Unsuitable ones
general small talk topics
● Do you like living in (Japan)? ● How much money do you earn a

● What do you think of (capital year?
city)? ● What is your religion?
● Do you play golf? ● Are you a member of a political
party?
● Are you married?
● How old are you?
● Do you have any children?
See you next week
College of Vocational Studies – IPB University
hoto by
uthor is
under
-NC-ND

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Greetings and Introductions

Identification Company Information

● How are you? IF GOOD:

• Anderson: Hi, I’m Janet Anderson from Jiffy

Alan is James boss.

Rafael and Tom are best friends.

Roger meets Margareth’s mother.

Alice : Harry, let me introduce my

Hello, I’m Mrs. Hello, Ms. White, I’m Susan

My name is John Nice to meet you Mr. Grey, I’m

My name is Syafira, Syafira

● Mrs. and Miss are the traditional titles.

● Do you like living in (Japan)? ● How much money do you earn a

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