Outline

 Discuss Intra-B commerce

 Discuss Collaborative-B commerce
 Discuss Mobile commerce
 Discuss E-learning
 Describe business-to-business e-commerce
 Describe business-to-consumer e-commerce
 Describe consumer-to-consumer e-commerce

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Objective
After studying this chapter, you will be able to understand:
◦ Discuss Intra-B commerce
◦ Discuss Collaborative-B commerce
◦ Discuss Mobile commerce
◦ Discuss E-learning
◦ Describe business-to-business e-commerce
◦ Describe business-to-consumer e-commerce
◦ Describe consumer-to-consumer e-commerce

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 Intra -business

Types Of
E-Learning M-Commerce
E-Commerce

Collaborative
Commerce

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Intra-B Commerce
Intra-B commerce involves interaction and transactions among
various departments and individuals within a firm use of computer
networks.
Intra-B commerce permits better coordination, helps in faster
decisions and workflows
What is intra business commerce?
Intra b-commerce refers to the business which takes place between the
people of the same firm. It may involve recruitment, selection and the
training of employees, interactions between any two departments that
belong to the same firm,

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M-Commerce
Buying and selling of goods and services through wireless technology
Example:- Japan is seen as a global leader in m-commerce.
More than a third of U.S. e-commerce sales were made on a mobile device in
2017, according to e marketer Inc.
What is meant by mobile commerce?
M-commerce refers to any commercial transactions that take place
via apps or mobile sites. Mobile commerce can be understood broadly
as a subcategory of e-commerce, or as the mobile version of e-
commerce.

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Collaborative (joint) commerce
Refers to selling/buying EC transactions between and among
organizations.
C-commerce implies communication, information sharing, and
collaboration, done electronically.
Example:- Large retailers, such as Wal-Mart, collaborate with their major
suppliers to conduct production and inventory planning and forecasting of
demand.

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E-Learning
E-learning is learning utilizing electronic technologies to access
educational curriculum outside of a traditional classroom.

Example:- Neptal, Course Era, SAP, etc

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 Business-to-
Government
(B2G)

Consumer- (B2C).
to-Consumer Business-to-
(C2C) consumer

Models
E-
Commerce

Mobile
Business-to-
commerce
Business
(m-
(B2B)
commerce

Customer to
Business

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Business-to-Business (B2B)
Business-to-Business (B2B) refers to the transactions between businesses such as,
two firms or between a manufacturer and a wholesaler.
Example:- Hewlett Packard (HP), Cisco and Dell. Cisco, for instance, receives over
90% of its product orders over the Internet.

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B2B (business-to-
business)
A type of electronic commerce (e-commerce), is the exchange of
products, services or information between businesses, rather than
between businesses and consumers (B2C). A B2B operation is
conducted between two companies, such as wholesalers and online
retailers.

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Advantages of B2B
Efficient Inventory Management

Better Customer Relationship Management

New Sales Channel

Reduced Paper Works.

Eliminating Unauthorized Spending

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A study by McKinsey & Company found that slow site response times
are a B2B buyer’s biggest complaint with online ordering.

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Business-to-Consumer (B2C).

Business-to-Consumer (B2C) model describes activities of those businesses that serve

end consumers with products and services. It includes electronic retailing or e-tailing.
Example: - Amazon.com, Drugstore.com, Beyond.com and Clubfactory.com

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According to Bidgoli (2002), the performance of business in consumer e-commerce
involves five main activities:

Payments
Information sharing

Fulfillment

Service and support

Ordering

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Advantages of B2C Models
From the consumer’s viewpoint, advantages include:
1. Consumers can shop at any time of the day, from the privacy of their
homes or other remote locations.
2. Consumers can have access to a greater variety of goods and services on
offer.
From the business viewpoint, advantages include:
1. Business can reach worldwide market with access to more potential
customers.
2. B2C can lower transaction costs associated with sales.
3. B2C can display information, pictures and prices of products or services
without having to spend much on the advertisement.
Disadvantages of B2C Models
The disadvantages from the consumer’s viewpoint include:
1. Security issue such as credit card information is very sensitive, and
there are chances of scams and frauds.
2. Customer service is negotiated as consumers are not always satisfied
with their purchases and they often do not get timely answers to their
queries.
The disadvantages from the business viewpoint include:
1. The competition is more on the Web and the customer can go to other
sites to purchase the same product.
2. There can be technological problems due to which sales might come
down.

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Customer-to-Customer (C2C).

◦ Consumer-to-consumer (C2C) is also called Peer-to-Peer (P2P) exchanges. It includes

all the transactions that happen among consumers.
◦ Consumer-to-consumer e-commerce or C2C is simply commerce between private
individuals or consumers.
◦ Consumer-to-consumer e-commerce involves the electronically-facilitated transactions
between consumers through some third party.

Example:- olx.com, ebay.com

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Advantage and disadvantages of C2C
Advantages for the C2C model
◦ Low transaction cost
◦ Wide reach

Disadvantages for C2C model

◦ Payment made has no guarantee
◦ No standardisation

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Business-to-Government (B2G)

Business-to-government (B2G) e-commerce is concerned with the need for business

to sell goods or services to governments or government agencies.
Example: - Supplying the army, police force, hospitals and schools with products
and services.
CAL-Buy

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Business-to-Employee (B2E).
◦ Companies are finding many ways to do business with their own employees
electronically.
◦ They also allow employees to manage their fringe benefits and take training
classes, electronically, insurance, travel packages, and tickets .

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 Conclusion
Intra-B commerce involves interaction and transactions among various
departments and individuals within a firm use of computer networks.
Business-to-Business (B2B) refers to the transactions between businesses such as,
two firms or between a manufacturer and a wholesaler.
Companies are finding many ways to do business with their own employees
electronically

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