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Gs 101 Levels of Communication

Different levels of communication

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1 views12 pages

Gs 101 Levels of Communication

Different levels of communication

Uploaded by

melanienjoroge0
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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LEVELS OF

COMMUNICATION
GROUP COMMUNICATION
Group communication
• Watch you tube video:
• Group communication: meaning, advantages, disadvantages
GROUP COMMUNICATION
• This is done in various stages:
• Forming
• Storming
• Performing
• Adjourning
Cross-cultural communication
• Looks at how people from different cultural backgrounds
communicate
• There are different things perceived differently across culture:
• Context of a culture
• Non-verbal messages, oral messages and written messages
• There are various sources of miscommunication across cultures:
• Assumption of similarities
• Language differences
• Non-verbal misinterpretation
• Preconceptions and stereotypes
• Analyzing others from our cultural standpoint
• Anxiety when we encounter a new culture
• Participation norms when giving ideas
• Public disagreement in a group, communication style
• Giving feedback, behavior in meetings
• punctuality
Communicate effectively across
cultures
• Do the following:
• Listen effectively and patiently
• Beware of our own perceptions towards others
• Accept people and their differences
• Seek feedback
• Open up channels of communication
• intermarriage
collaboration is a must in different environments, locations, cultures
• Cross-cultural communication is the new norm of internet and
technology
• Understanding cultural diversity in different contexts
• developing awareness of individual cultures e.g. greetings, physical
contact, time and time zones, religion, language,
• Demand mutual acceptance and understanding of time zones, holidays
• Keep communication simple
• Get help if you need it to deal with barriers to communication e.g. have a
translator
Cross-cultural communication
strategies
• Understand potential problems of cross-cultural communication and
make effort to overcome them
• Assume that one’s efforts will not always be successful and adjust
one’s behaviour appropriately
• Be patient and forgiving
• Respond slowly and carefully
• Don’t jump into conclusions that you know what is being thought and
said
• Stop, listen and think- withdraw, step back and reflect before you act
• What could be going on here?
• Did I misinterpret what they said?
• Did they misinterpret me?
• Use active listening repeat what you have heard
• Use intermediaries who are familiar with both cultures to translate
what was said and how it was said
• They can tone down strong statements appropriate in one culture but
not the other
• They can adjust the timing of what is said and done
• Engage in extra discussions about the process and manner of carrying
out the discussions
• Use extra time for confirming and re-confirming understanding at
every stage in the dialogue or negotiating process
Working on common cross-cultural
communication challenges
• Biases and Prejudices towards specific groups
Fundamental patterns of cultural
differences
• Different communication styles
• Different attitudes towards conflict
• Different approaches to completing tasks
• Different decision-making styles
• Different attitudes towards disclosure
• Different approaches to knowing

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