Be sure to have your reinforcement questions handy

and Lucid Chart open

Chapter 1.2 & Chapter 2

RAD
 The Game Plan

Reinforcement
Dr M Stops By - Conversation about the
Content in Small Group
Up Next - Concept Reinforcement
BPMN Skill Extension
with Mo
ISA Panel
Module 3
Module 3 RAD Designing a Business Process
2
 Hybrid
Asynchronous
We divide our learning experience into two parts
• asynchronous portion for content delivery
• in-person portion to serve as a reinforcement of that content.

Asynchronous Reinforcement Activity

Pre-work
Content Delivery Days (RADs)
Step 1 Step 2 Step 3
Read the chapter Each Chapter will be a Our weekly in-person
Module in Canvas session
Read and take notes Module Organization A combination of class
on the chapter. • Chapter Introduction conversation and activities
Use the chapter • Quiz designed to draw out the
outline as a guide • The Story story of how and why these
• Reinforcement
concepts matter to
Questions
• RAD Preparation business today 1-3
 Asynch Spotlights

Reinforcement Questions are a Quizzes Build the discipline of

critical preparation step as they staying with the material and
serve as stepping off points to our prepare you for our in-class
RAD conversations. conversations/activities.
1.Don't take more than 25-30 Preparation Strategy
minutes. 1. Read/Watch/Take notes the
2.Give me no more than 3-4 assigned chapter, articles,
sentences for each videos.
3.Use your own words Remember, your notes can
Dr M’s thoughts on be used in during the quiz!
ChatGPT 2. Review the slides and the
 RAD Conversation

Reinforcement Questions
1. Why do those in business need to understand how MIS supports
decision making and problem solving?
2. Read Project Failure and answer,
• Why would a leader need to understand business processes? Use
what you’ve learned to explain your reasoning.
 BPMN Basics: 2 elements we’ll be
practicing
1) Swim lanes 2) Process Notations

A swim lane is used to organize and

categorize activities of a process.
Often, a lane represents a role.

Or
Task

(line)
BPMN Activity
Tool: LucidChart
Draw a business process diagram in BPMN
format, including swim lanes, for the set of activities
at Gaslight Brewhouse involved with serving their
dinner customers from the time a customer walks into
the restaurant
Deliverable: until LucidChart
A completed they depart.
(with
your Team Member NamesNumber) which is
shared with me
Be sure to note where IS factors into
the processes
 Lucid
Chart
Starter
Sample
BPMN

1-9
 Gaslight
Business Process Warm-
Because……
up
Businesses gain a competitive edge when they minimize
costs and streamline business processes
 Business processes are the fundamental building
blocks (or systems) of any organization so it’s
What did you take
essential that you employ systems thinking to gain
insight into how an organization runs

away?
 Information Systems inform, automate,
reengineer, streamline at this most granular level
of a business 1-10
Support Slides
The Decision-Making
Process
Decision-Making Essentials

Decision-making
and problem-
solving occur at
each level in an
organization
MEASURING ORGANIZATIONAL
BUSINESS DECISIONS
• Project – A temporary activity a
company undertakes to create a unique
product, service, or result
• Metrics – Measurements that evaluate
results to determine whether a project is
Metrics are not only used
meeting inits goals
project work as the
book suggests. Metrics
are used across all
aspects of business.
MEASURING ORGANIZATIONAL
BUSINESS DECISIONS
USING MIS TO MAKE BUSINESS
DECISIONS
• Model – A simplified
representation or abstraction of
reality
• Models help managers to
 Calculate risks
 Understand uncertainty
 Change variables
 Manipulate time to make
decisions
USING MIS TO MAKE BUSINESS DECISIONS
STRATEGIC MANAGERIAL OPERATIONAL LEVEL
LEVEL LEVEL
Employee Senior
Middle management Lower management
Types management
Internal,
External,
crossfunctional
Focus industry, cross Internal, functional
(sometimes
company
external)
Long term—
Time Short term, daily, Short term, day-to-day
yearly,
Frame monthly, yearly operations
multiyear
Unstructured, Semistructured, ad
Decision Structured, recurring,
nonrecurring, hoc (unplanned)
Types repetitive
one time reporting
Business
MIS Types Knowledge Information
intelligence
Strategic Support Systems

Information Levels Throughout An

Organization
 USING AI TO MAKE
BUSINESS DECISIONS

• Artificial intelligence (AI) – Simulates

human intelligence such as the ability to
reason and learn
• Intelligent system – Various
commercial applications of artificial
intelligence
 MANAGING BUSINESS PROCESSES

Businesses
gain a
competitive
edge when
they minimize
costs and
streamline
business
processes
 MANAGING BUSINESS
PROCESSES

Customer facing Business facing

process - Results in a process - Invisible to
product or service that the external customer
is received by an but essential to the
organization’s external effective management
customer of the business
Steps in Business Process
Improvement
 BUSINESS PROCESS
MODELING
The activity of creating a detailed flow chart or
process map of a work process showing its
inputs, tasks, and activities, in a structured
sequence
BUSINESS PROCESS
MODELING
 BUSINESS
BP – MIS PROCESS
CONNECTION IMPROVEMEN
T
• No one think’s much
about a process unless
Value it’s broken
Chain
– Quality
– Technology changes
– Business changes

• Smaller companies do it
less formally

• Often only larger

companies formalize it or
use tools like BPMN etc.
 USING MIS TO IMPROVE
BUSINESS PROCESSES

Workflow – Includes the tasks, activities,

and responsibilities required to execute
each step in a business process
MIS and Business Process Improvement

Types of change
an organization
can achieve,
along with the
magnitudes of
change and the
potential business
benefit
BUSINESS PROCESSES CHANGE
• Business process
reengineering (BPR) - Analysis
and redesign of workflow within
and between enterprises
• Streamlining – Improves
business process efficiencies by
simplifying or eliminating
unnecessary steps
• Automation – The process of
computerizing manual tasks
 Bringing it all together
Supply Chains are interlinked Value Chains. Each Value Chain is comprised
of Business Processes. Value Chains

Supply Chain

Information must be shared freely

within and between business
processes to carry out, control and
make decisions relevant to the
processes and strategy A business’ Competitive Advantage is temporary, so they
must be vigilant! Business Processes