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Varun 2003

This document provides information on troubleshooting various computer components, including the power system, motherboard, RAM, hard drive, operating system, SMPS, CPU, and CD/DVD drive. It lists symptoms to check for when troubleshooting each component and steps to diagnose potential issues, such as checking cable connections for the power system, ensuring minimum components are present for the motherboard, running diagnostic software for RAM and hard drive issues, and inspecting SMPS components for failures. The document aims to guide readers through troubleshooting steps for common computer problems.

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97 views17 pages

Varun 2003

This document provides information on troubleshooting various computer components, including the power system, motherboard, RAM, hard drive, operating system, SMPS, CPU, and CD/DVD drive. It lists symptoms to check for when troubleshooting each component and steps to diagnose potential issues, such as checking cable connections for the power system, ensuring minimum components are present for the motherboard, running diagnostic software for RAM and hard drive issues, and inspecting SMPS components for failures. The document aims to guide readers through troubleshooting steps for common computer problems.

Uploaded by

amuljune
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 17

BY M.

VARUN

INDEX
WHAT IS TROUBLESHOOTING
ESSENTIAL TOOLS TROUBLESHOOTING POWER SYSTEM TROUBLESHOOTING MOTHERBOARD TROUBLESHOOTING RAM TROUBLESHOOTING HARD DRIVE AND O/S TROUBLESHOOTING SMPS TROUBLESHOOTING CD/DVD DRIVE

WHAT IS TROUBLESHOOTING ?
Troubleshooting is a form of problem solving most

often applied to repair of failed products or processes. It is a logical, systematic search for the source of a problem so that it can be solved, and so the product or process can be made operational again. .

Essential Troubleshooting Tools


Bootable rescue disk
Flat-head screwdriver cross-head screwdriver

Troubleshooting the Power System


Any burnt parts or odors?
Everything connected/turned on? Any loose cable

connections? Computer plugged in? All switches turned on? Wall outlet good? If fan is not running, turn off computer, open case, check connections to the power supply. Are they secure? All cards securely seated?

Troubleshooting the Power System

Troubleshooting the Motherboard


General motherboard failure
Here's some things to check.Are the minimum things needed to boot

present? A barebone working system includes a motherboard, processor, a full bank of memory, a video card, and a drive to boot off of. If these things are not there, it will not work. Are these things all properly connected? Try removing everything else one by one and try to narrow down the problem. If you tried to streamline the BIOS, return all settings to default. Is the motherboard in good shape? Any cracks, bent pins? Is there enough power? If you are adding more or newer components to an old system, your power supply might not be powerful enough. A mainstream power supply is 230 or 250 watts. Check around the net and see if there is a known "bug" on your particular motherboard. Check the manufacturer's web site to see if there are any updates for it. If you recently had a bad rain storm with lightning and have no surge protection on the computer, you could also have a fried motherboard due electric surge.

When Computer Does Not Recognize All Installed RAM or SIMMs


Check CMOS settings Run diagnostic software to test memory Are SIMM or DIMM modules properly seated? Look for bent pins or chips installed the wrong way on cache memory Are individual chips hotter than others? Make sure SIMMs have correct or consistent part numbers Replace memory modules one at a time Check sockets and traces

Troubleshooting the Operating System and Hard Drive


Try a hard boot Use the Windows 9x Startup Menu Can you boot from an A prompt when booting from a floppy?
If yes, the problem is in the hard drive subsystem and/or

the software on the drive

Can you access the hard drive from the A prompt?


If yes, the problem is in the software used on the hard

drive to boot

Run diagnostic software

Problems after the Computer Boots


If you suspect the software
Try diagnostic software before reloading the software

package

If you suspect the hardware


Isolate the problem by removing devices and

substituting good components

Check voltage output from the power supply Check jumpers, DIP switches, CMOS settings Suspect a corrupted device driver; reinstall it Suspect applications software using the device

SMPS Troubleshooting
SMPS: Switch Mode Power Supply Damaged SMPS components: inspect every section carefully to see if there's any broken/loose/totally detached component. Look at the primary section. Is the power IC working correctly? Take out your UC3842 IC Tester unit to measure the power IC. Damaged capacitors is also one the most common SMPS problems so check those as well.

SMPS Troubleshooting Cont..


Fan problem :

Inspect the fan! The fan is vital for sucking heat from the components. If the fan doesn't work properly, then excessive heat will occur, resulting in complete shutdown of your ATX SMPS. Connect pin number 4&5(green and black)wire and use a wire to short -circuit .If the SMPS fan works means the smps is good and fine working condition if the fan does not work means then there is a problem in smps.This is the one of the basic trouble shooting with smps

CPU Troubleshooting.
Now, what are the symptoms of a dying CPU? Here is a

list of classic symptoms that can also be more than just the CPU in some instances. Your System wont boot System Will boot but no Operating System Unexplained crashes during startup and operation Errors that indicate parity problems System lock ups after just minutes of operation

CPU Troubleshooting cont


Now if that doesn't sound right to you lets look in the case. 1. Unplug power from computer 2. Undo screws form case to release cover 3. Pull cover off gently incase there are wires that may snag. 4. With computer OFF inspect inside of case for anything out of the ordinary. 5. Make sure and touch power supply to rid yourself of static electricity. 6. Check CPU and FAN. Does heatsink look broken or missing? 7. Carefully grab the heatsink and check for any movement or to see if it seated very loosely. Is there a seal between the heatsink and fan? 8. Remove heatsink and check that CPU is in socket securely. ZIF socket arm should be in a locked position. Put Heatsink and fan back onto processor if all is well. 9. Check and see if RAM modules are in place and seated properly. If not seated simply push back in evenly. 10. If all has checked out or fixed go ahead and plug system in. 11. Power up computer and look for the CPU fan to be running. Does it seem okay? Any noises from fan or not enough air flow? If so, shutdown and replace fan and heatsink.

TROUBLESHOOTING CD/DVD& DRIVE


Let us look at some of the major problems users face when trying to create a CD or DVD. Problem: Cannot read information on a CD or DVD.
a. Check all the cables, monitor, keyboard and mouse functionality. b. Remove the disk and try to clean it with a commercial cleaning fluid or a clean damp cloth. c. Try to clean the disk drive with a disk cleaning CD or DVD. d. Try MS-DOS to copy the files from the CD or DVD.

TROUBLESHOOTING CD/DVD& DRIVE


Problem: Cannot read CD from MS-DOS drive a. Assume that the MS-DOS system files are located in the C:\DOS directory (substitute otherwise) b. Enter the following at the DOS prompt: edit C:\autoexec.bat c. Edit the file to add the command lh c:\dos\mscdex.exe /s /d /idecd001 d. Save the file using the ALT-F and then S to save. e. Press ALT-F and then press O, and type C:\config.sys f. The config.sys file opens when you press Enter g. Edit the config.sys file to add device=c:\dos\cdrom.sys /d:idecd001 h. Save the file, then exit the Edit program. i. Restart MS-DOS.

THANK YOU

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