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Liner Model Programing Powerpoint

liner model programing powerpoint

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JAMES FRANCIS GOSE
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29 views16 pages

Liner Model Programing Powerpoint

liner model programing powerpoint

Uploaded by

JAMES FRANCIS GOSE
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Chapter11

Waiting line models


Waiting line models that have been develop to help managers
make better decision concerning the operation of waiting
lines.

We also showed how an economics analysis of the waiting


line could be conducted by developing a total cost model that
includes the cost associated with units waiting for services
and the cost required to operate the service facility.
Models have been develop to help managers understand
and make better decisions concerning the operation of
waiting lines.

In management science terminology ,a waiting lines is also


known as queue and the body of knowledge dealing with
waiting lines is known as queueing theory.
Waiting line models- consist of mathematics formulas and
relationships that can be used to determine the operating
characteristics (performance measures)for a waiting line.
Operating characteristics of interest include these:

1.The probability that no units are in the system (I,e the


system is idle)
2.The average number of units in the waiting line.
3.The average number of units in the system(the number
of units in the service time)plus the number of units being
served).
4.The average time a unit spend in the waiting line.
5.The average time a unit spend in the system (the waiting
time plus the service time).
6.The probability that an arriving unit as to wait for service.
Structure of a waiting line system

Burger Dome is concerned that the methods


currently used to serve customers are
resulting in excessive waiting times and a
possible loss of sale.

Management wants to conduct a waiting line


study to help determine the best approach to
reduce waiting times and improve service
Single –serve waiting line
each customer entering the Burger Dome restaurant is
served by a single order-filling station that handles order
placement ,bill payment and food delivery.

Distribution of Arrivals –Defined the arrival process for a


waiting line involves determining the probability distribution
for the number of arrivals in a given period of time.
Distribution of Service Times-is the time a customer spends as the
service facility once the service has started.

Exponential probability distribution- Formulas are available for


providing useful information about the operation of the waiting line.

Queue Discipline-(FCFS) –First come and First served basis.


For example ,when people board an airplane the last passengers to
board are typically the first to deplane since many airlines have the
passengers with seat assignment in the back of the plane board
first.
Steady-State Operation- the beginning or startup period is
referred to as the transient period.
The transient period ends when the system reaches the
normal or steady-state operation.
Waiting line models describe the steady-state operating
characteristics of a waiting line.

Managers’ Use of waiting line models -This condition


indicates a fairly high probability that Burger Dome will
experiences some long waiting lines if it continues to use the
single –server operation.
Improving the waiting line operation-
Waiting line models often indicates when improvements in
operating characteristics are desirable.
1.Increasing the service rate by making a creative design change
or by using new technology.
2.Add one or more servers so that more customers can be served
simultaneously.

Excel Solution of Waiting Line Models-


Waiting line models are easily implemented with the aid of
spreadsheets.
Multiple-server waiting line- consists of two or
more server that are assumed to be identical
in terms of service capability.
For multiple-server systems there are two
typical queueing possibilities.
1.arriving customers wait in a single waiting
line (called a “pooled” or “shared” queue) and
then move to the first available server for
processing.
2.Each server has a “dedicated” queue and an
arriving customer selects one of these lines to
join(and typically is not allowed to switch
lines).
Economics Analysis of Waiting Lines- To conduct an economics
analysis of a waiting line we must obtain reasonable estimates of
the waiting cost and the service cost.
Constant Service Times- Such a waiting line can occur in
production and manufacturing environments where machine-
controlled service times are generally constant.

Waiting Line Models With Finite Calling Populations-Infinite calling


population –In technique terms when no limits is placed on how
many units seek service.
Finite calling population-In this situation the arrival rate for
the system change ,depending on the number of unity in the
waiting line.

1.The arrivals for each units follow a poison probability


distribution ,with arrival rate.
2.The service times follow an exponential probability
distribution with service rate .
3.The population of units that may seek service.
THANK YOU!!
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the smile is the beginning of love”.

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