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    Communication Breakdown

    Uploaded by

    Geraldine Minong

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    © All Rights Reserved
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    Communication Breakdown

    Uploaded by

    Geraldine Minong
    1 views19 pages

    Original Title

    verbalandnonverbalcommunication-161210123741

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    1 views19 pages

    Communication Breakdown

    Uploaded by

    Geraldine Minong

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
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    COMMUNICATION

    BREAKDOWN
    A FAILURE TO COMMUNICATE
    OBJECTIVES
    1. Differentiate the two types of communication;
    2. Define the concept of communication
    breakdown; and
    3. Identify the different kinds of barriers to
    effective communication.
    COMMUNICATION

     Communication is the act of interacting


    and exchanging ideas with other people.
    TYPES OF COMMUNICATION

     Verbal communication
     Non-verbal communication
    VERBAL COMMUNICATION
     Communicating with words,
    written or spoken. Verbal
    communication consists of
    speaking, listening, writing and
    reading.
    Process of exchanging
    information between two or
    more persons through written
    and oral words.
    TYPES OF VERBAL
    COMMUNICATION

     Oral communication
     Written communication
    ADVANTAGES
     More personal and informal
     Makes immediate impact
     Provides opportunity for interaction
    and feedback
     Help us to foster better relationships
    with your co-workers and friends.
     Used to inform, inquire, argue and
    discuss topic of all kinds.
    DISADVANTAGES
     A word once uttered is can’t
    be taken back
     It can be forgotten easily
     There is no legal evidence of
    oral communication
    NON-VERBAL
    COMMUNICATION
     Communicating without using any
    spoken or written word.
     Wordless messages
     Takes place gestures, facial
    expressions, eye contact and touching.
     It also includes pitch, speed, tone and
    volume of voice, dress and appearance
    etc.
    ADVANTAGES
     Helps to communicate with someone
    who is hard of hearing or deaf.
     Helps to communicate in silent zones
     Help us to communicate with a
    distant person
     Help us to communicate people who
    don't understand our language.
    DISADVANTAGES

     Cannot be used as a public tool of communication


     Cannot create an impression upon
    people/listeners
     Misperception of body language or gestures
    TYPES OF NON-VERBAL
    COMMUNICATION

     Facial
    expressions
     Gestures
     Body language and posture
     Eye contacts
    WHAT IS COMMUNICATION
    BREAKDOWN?
    Communication breakdown may occur
    when one element is absent or will not
    function well and it becomes a barrier to
    communication.
    Ex. A worker who made a mistake on the
    report because of unclear instructions
    SOME BARRIERS THAT MAY CAUSE
    BREAKDOWN IN COMMUNICATION:
    Physical Barriers – any noise or
    sound from the environment
    Psychological Barriers – mental
    barriers; refer to social and
    personal issues of a speaker
    towards communicating with
    others.
    SOME BARRIERS THAT MAY CAUSE
    BREAKDOWN IN COMMUNICATION:
    Cultural Barriers – which pertains
    to communication problems
    encountered by people regarding
    their intrinsic values, beliefs, and
    traditions in conflict with others.
    SOME BARRIERS THAT MAY CAUSE
    BREAKDOWN IN COMMUNICATION:
    Linguistic Barriers – are conflicts
    with regard to language and word
    meanings.
    FORMATIVE ASSESSMENT:
    1. It interrupts the flow of communication.
    2. These disruptions refers to the attitude, emotion, mood,
    knowledge and other mental state of participants.
    3. These barriers are disruptions from the environment.
    4. A couple had misunderstanding because of their
    traditional beliefs, what kind of barrier is this?
    5. Two parties with different dialect cannot communicate
    effectively, what barrier it depicts?
    6-10. Why is it important or how is it significant to learn
    about communication breakdown? (5 points)
    THANK YOU 

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