Symmetrix Configuration and

Microcode Conference Call

February 7th, 2012

EMC CONFIDENTIAL—INTERNAL USE ONLY 1

 Symmetrix Configuration and Microcode
Conference Call Information
• Symmipedia (SSR Home Page as of 11/10/ 2009)

• Use Extension 70431 in Hopkinton to contact the SSR Group. This number will
automatically route you to a SSR Specialist in Hopkinton, Cork, or Sydney depending
on the time of the day. This service is available approximately 24 hours 5 ½ days per
week. Calls outside hours will divert to a CST who will page the On-call SSR
Specialist.

• The numbers to join the weekly RTS call are:

– USA: 1-888-643-3085
– International: www.emcconferencing.com/globalaccess
– Alternate International number: +18572074205 (Toll Number)

• After dialing the main number press 1 to enter the Meeting ID: 72701005

• To join the Live Meeting use this link:

https://www.livemeeting.com/cc/emc/join?id=QFMT97

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 Enginuity

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 Enginuity EOSL(End of Service Life)

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 Enginuity Pack
The following Enginuity Pack has been added to the SSR GA Enginuity Pack Download Page

No Enginuity Packs released this week.

Available to download from here: http://iresqlc42.corp.emc.com/epack

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 Primus solution
emc284331 - Symmetrix VMAX systems running at Enginuity 5875.139.93 or earlier
should be upgraded to 5875.231.172 (Target) or later

EMC has become aware that any Enginuity release two levels or more, below the designated "Target" level
are experiencing a higher than expected Data Unavailable/Data Loss (DU/DL) rate. This has the potential to
temporarily limit access to the information in the EMC storage system. EMC has incorporated fixes to these
problems in Enginuity 5875.231.172, and later versions of Enginuity. EMC highly recommends that all VMAX
systems running at the affected levels be upgraded to the recommended target level or later.

The table in the Primus lists some of the critical fixes that have been applied at (or are available in) Enginuity
5875.231.172.

For a more comprehensive list of Enginuity fixes, review the Enginuity Release notes on Powerlink (
http://powerlink.emc.com):
Path: Home > Support > Technical Documentation and Advisories > Hardware/Platforms
Documentation > Symmetrix VMAX Series and select Release Notes.

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 Primus solution
emc286534 - Symmetrix VMAX: Can I move Symmetrix File System (SFS) volumes to
different drive types?

Would like to move SFS volumes to a different drive type for performance reasons.

Migrating the SFS volume is supported with SymmWin Fix 20009444, released in Enginuity 5874.240.191
and 5875.135.91. A special SymmWin procedure can be used. Contact your local configuration specialist.

The following is a link to the SymmWin Migrate Procedure to move the SFS volume from one disk group/type
to another disk group/type.

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 Primus solution
emc286833 - Symmetrix DMX-4 and VMAX: Manual SLC token replacement procedure for
expired tokens

The original batch of RSA seeds used to create SSC tokens have a 5-year life. There are approximately
9,500 Symmetrix devices with these 5-year tokens installed. They are scheduled to expire on January 31,
2012 at midnight.

FCO #F083011EO was issued August 3, 2011. The Remote Change Management (RCM) group along
with field service personnel have been able to update the new tokens with a 15-year life span either using
a manual process or using the RCM push. If all of the tokens on the Symmetrix have expired, the tokens
must be replaced on-site and cannot be done remotely. The tokens must be replaced before any of the
service tools can be utilized on the Symmetrix Service Processor. Some sites may see tokens expire
other than the EMC Default and Serial Token. If this is the case, these tokens can be re-installed
remotely. Support teams can use the serial token to login and run the fix described below. The field can
access SSC Credential Manager by logging on to the EMC network and going to this url:
https://slc.emc.com/psscm. If you cannot access the SSC Credential Manager, you must contact
the CSSEC_OPS team. (see Note below for contact details.) The CSSEC_OPs team can send the
updated tokens via email.
Before using any type of portable media, read solution emc272863: Symmetrix: How to scan your
portable USB device for viruses before using it on the Service Processor.

For all issues with Credential and Token Provisioning, contact GS Security Operations:
US Campus: x 25427
US Field: 1 800 782 3797 x 25427
International*: +1 508 435 2075 x 25427
Email: [email protected]

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 Primus solution
emc284049 – ETA emc284049: Symmetrix VMAX: Online physical drive upgrade that
removes and adds drives within an existing disk group could drop DA directors to DD
February 2012 update: In a recent case there was a drive upgrade performed to remove the existing
300GB drives. The Upgrade bin was adding an Engine, DAs, DAEs, and 146GB drives to the new Engine
and replacing the removed 300GB drives. The new drives being added were 300GB Short Stroked (SS)
to 146GB and they were being added to the same disk group. The upgrade completed successfully, but
the System bin was invalid and could not be saved. This prevented the customer from being able to
perform any configuration changes from their software. When trying to save the System bin, it reported
SymmWin error 40004002 "You need 8 spares for the 312 disks of type "FIB-0300GB-15 (FMT:520,
15K)." CPQO standard spare coverage is 2 per 100 spares for each disk type. The System bin showed
the 300GB drives still configured, but the physical drives installed were the 146GB (Short Stroked from
300GB). Engineering had to fix the bin file in Global Memory. In this case the directors did not drop DD.

The problem triggers when both configuration changes above are part of the same commit.

Field Service: To recover a Symmetrix VMAX system in the failed state, contact the Support Center for
escalation to Engineering. SymmWin Fix 20011289 has been written to prevent this issue. It is available
as an Enginuity Pack at 5875.231.172 and has been released in 5875.249.188.

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 Primus solution
emc281356 - Symmetrix VMAX: IBM HPF Multi-Track requirements for Symmetrix VMAX
Systems

EMC supports IBM's System Z High Performance FICON (zHPF) refer to emc217851 and to EMC263722 for
more information. Enginuity 5874 supports Single-Track zHPF only but with 5875 Enginuity we now also
support Multi-Track zHPF. When a Symmetrix VMAX running Enginuity 5874 performs a non disruptive
upgrade to Enginuity 5875 the Emulex firmware levels do not get upgraded. This can cause possible issues
with Multi-Track zHPF.

Field Service:
• If planning a 5874 to 5875 Enginuity upgrade and zHPF is enabled then a special build (epack) must be
loaded on top of the 5875 code level to prevent possible impact. The function of the fix is to automatically
disable Multi-Track if it does not find the correct (5875) Emulex firmware levels.
Note: The fix is currently in development with Engineering - Until the fix is available Mainframe systems
with zHPF enabled will be blocked from performing Enginuity 5874 to 5875 NDU's.
• If planning a 5874 to 5875 Enginuity upgrade and zHPF is NOT enabled then it is okay to perform the 5874
to 5875 Enginuity upgrade.

Important: Before enabling zHPF at Enginuity 5875, Emulex firmware versions should be checked using the
information in emc106106 and verified that levels are at the latest revision for the Enginuity level and board
type (8GB/4GB). If Emulex firmware levels are below the required revision then an Emulex upgrade should
be scheduled via Change Control.

Also refer to TSA primus EMC263722

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 FYI
The Symmetrix Configuration Test Centre is part of the Global Services SP&S
Group.
Refer to Primus Solution emc220438 for full details

Primary Responsibilities include:

• Pre-Testing of Complex Configuration Changes on Symmetrix systems prior to implementation on the customer site.
• Provide Back out Plan / Enginuity Downgrade testing (Also refer to emc54972 & emc192419)
• Serviceability of New Enginuity Families and Features prior to GA release.
• Work with Design Engineering on Problem Recreations.
• Provide Upgrade Testing for Customers who have encountered numerous issues during previous events ('Get Well'
program)

Products Supported:
• Symmetrix V-Max, DMX-3 & DMX-4, DMX-1 & DMX-2
• Symmetrix 5.x (From Q4’09, limited support. Testing using generic configurations only)
• Refer to emc220438 for full details

Contacting the Symmetrix Configuration Test Centre:

• email: 'Configuration Test Centre'
• Tel: Extension 1773 in Cork.
• Homepage: Configuration Test Centre

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 FYI
F.Y.I - There is a new tool (as of September 30 th, 2011) that replaces the HEAT/Grab utility and it is
called ‘E-Lab Advisor’ (ELA). Please consult the E-Lab Advisor home page for details.

F.Y.I - The Symmetrix Configuration Forum can be accessed from the following link:
http://one.emc.com/clearspace/community/active?community=4006
F.Y.I - For new installs and service processors replacements use the latest version of SP utility at
http://www.cs.isus.emc.com/csweb2/ServProc/SPupgrades.htm

Reminder –Reference emc54972 – For all Enginuity downgrades.

Data Erasure activities – There is no longer a need to open a CCA activity. To create files needed for
data erase and for instructions on how to use the database follow the link:
http://iresqlc42.corp.emc.com/dataerase/Default1.asp Refer to primus emc119255 for more information
on data erasure. Update: 3/24/2009. No Total Clear Data Erasure may be done remotely. There must
be an onsite CE, this is a legal requirement
Drive Scsi Code Information: http://www.corkc4.isus.emc.com/wiki/index.php/Drive
Disk Drive GS Patch download link: http://iresqlc42.corp.emc.com/epack/Corporate/Default1.asp >
Click on Available Downloads > View All Downloads > GSPatch.
For NDU upgrades, part of the procedure should be to run the Symmetrix DMX-3/4/950 Service
Processor Utility (SymmUtil.exe). The Symmetrix Utility (SymmUtil.exe) is a maintenance tool designed
to aid in the replacement and setup of Symmetrix DMX-3, DMX-3 950, DMX-4, and DMX-4 950 Service
Processors. Refer to Symmetrix Service Processor Utility, SYM-CSP-057 for more information about
this utility. Download the SymmUtil.exe version 2.08.00 (05/10/2010).

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 FYI
F.Y.I - The Symmetrix Procedure Generator is now the default procgen for all procedures for Symm DMX
and above. The Symmetrix Procedure Generator is run through Symmwin, with the CreateProc script:
http://www.corkc4.isus.emc.com/wiki/index.php/Symmetrix_Procedure_Generator

Updates: 2/1/2012: New version 1.8.6

F.Y.I - For the latest Regulator versions, please refer to the following link on Symmipedia.
http://www.corkc4.isus.emc.com/wiki/index.php/Regulator. Anyone with dark sites should download it from
the SSR web.

F.Y.I - Reminder–Please reference the Enginuity Reference Database (NERD) before submitting any
activity to CCA.

F.Y.I - 3/30/2011 Celerra web page: http://www.corkc4.isus.emc.com/wiki/index.php/Celerra

F.Y.I - Customer Service Procedures (CSP’s): http://www.cs.isus.emc.com/ and search for Customer
Service Procedures.

F.Y.I - The latest version of Connect EMC is 3.02.06 for 5671, 5771, 5772. The latest version is 4.02.08 for
5773, 5874, 5875. Refer to information listed in Primus emc227604

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 Questions or comments
??

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 Funny Page

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