Module1 Lesson 1 Purposive Communication
Module1 Lesson 1 Purposive Communication
Lesson 1:
COMMUNICATION PROCESSES,
PRINCIPLES, AND ETHICS
LEARNING OUTCOMES
Sender
The person who intends to convey the
message with the intention of passing
information and ideas to others.
Decoding
The person who receives the message
from the communicator tries to convert the
same in such a way so that he may extract
its meaning to his complete understanding.
Encoding
Transformation of an idea into a message. Si
subject matter of communication is theoretic
intangible, its further passing requires use of
symbols such as words, actions, or pictures.
Feedback
It is the response the receiver gives to the sender
element of effect. It can be negative or positive de
on how the message is encoded and decoded
sender and receiver respectively. This is an
element of communication that may or may not hap
Message
Refers to the content that the sender passes on to
the receiver. It is thecore of communication,
consist of symbols and words. The idea, feeling,
suggestion, guidelines, orders, or any content
which is intended to be communicated.
Media
It is the medium, passage or route through
which encoded message is passed by the sender
to the receiver. There can be various forms of
media, face to face communication, letters, radio,
television, e-mail etc.
Response
He is the person to whom the message has been
sent. For example, subordinates are receivers.
Receiver
The person for whom the message is intended,
the most important aspect of the communication
process which is a two way process and incomplete
without the receiver.
Channel
It is the medium through which a message travels
from sender to receiver. The selection depends on
the message to be conveyed, availability of it, cost
and effectiveness of channel of distribution
“IT’S NOT ALWAYS WHAT YOU SAY BUT HOW YOU SAY
C. There are 5 Cs in Principles of Communication:
IT!”
Courtesy/ Politeness
To be courteous, considerate communicators, one
should be sincerely tactful, and appreciative. You
omit expressions that irritate, hurt, or belittle, grant
and apologize better naturedly.
Clarity
Means getting your message across so the receiver
will understand what you are trying to convey. You want
that person to interpret your words with the same
meaning you have in mind. A clear message will evoke
the same response from the other party. It should be
kept in mind that the words do not speak themselves but
the speaker gives them the meaning. To be courteous,
considerate communicators, one should be sincerely
tactful, and appreciative.
Conciseness
A concise message saves time and
expense for both sender and receiver. You
have to say in the fewest possible words
without sacrificing the other qualities.
“Our goal is to communicate and not to
impress”
Concreteness
It means being specific, definite, and
vivid rather than vague and general. Use
specific facts and figures, put action in your
verbs, and choose vivid, image-building
words are some guidelines in composing
concrete convincing messages.
Completeness
Is necessary for the following
reasons; first, complete message are
more likely to bring the desired results
without the expense of additional
messages; second, they can do a
better job of building goodwill.
.
D. Types of Speech
Active Listening
Be Truthful and Honest
Speak Non-Judgmentally
Speak from Your Own
Experience
• Consider the Receiver’s Preferred
Communication Channel
• Strive to Understand
• Avoid a Negative Tone
• Do Not Interrupt Others
• Respect Privacy and Confidentiality
• Accept Responsibility
Ethics
Deals with values relating
to human conduct, with respect
to the rightness and wrongness
of certain actions. It is a set of
moral principles, a theory or
system of moral values. A
principle of conduct governing
an individual or a group.
Communication Ethics
The principle governing, the
right and wrong aspect of it. The
notion that human beings are
governed by their morals which in
turn affects communication. It
deals with the moral good present
in any form of human
communication.
Ethics of Interpersonal
Communication
The moral and/or immoral
dimensions relevant to
interpersonal communication. In
any interaction between two
persons, as long as one of them
has a good purpose, even if they
choose to hold some information.
Interpersonal Communication
It is an exchange of information
between two or more people. It is
also an area of research that
seeks to understand how humans
use verbal and non-verbal cues to
accomplish a number of personal
and relational goals.
QUESTIONS
THANK
YOU
QUI
Z
EVALUATION:
Self test: 1
Identification: Read each question and give the correct answer. Each item has a two points in
scoring.
1. The source of idea that able to use the language that a person understands.
3. This involved correct word usage to achieve the desired effect. ________________________
8. Messages should not leave out important details that a receiver expects to
know.___________________