Survey

Reliance Smart point

Inventory management
LOCATION= PYAGIPUR PRYAAGRAAJ ROAD

STORE NAME= RELIANCE SMART POINT

TYPES OF MALL= GROCERY STORE

MANAGER= ANIL KUMAAR

COLLESTER NAME = NEERAJ SRIVASTAV

 Inventory management
Questions
1. How to you handle stock out ?
 Handling stock outs efficiently is crucial for any retail or inventory
management operation. Here are some strategies you can consider:
1. Monitor Inventory levels.
2. Supplier Relationships.
3. Demand Forecasting.
4. Alternative suppliers.
5. Communicate with customers.
6. Prioritize Orders.
 Inventory management
Questions
2 . How to you handle overstock ?
 Handling overstock is as crucial as managing stock outs to maintain a healthy
inventory balance. Here are some strategies to handle overstock efficiently
1. Review inventory levels regularity.
2. Promotions and Discounts.
3. Bundle Sales.
4. Return to Supplier.
5. Forecasting and Planning
6. Donate for Liquidate
7. Cross-selling and upselling
 Inventory management
Questions
3. how do you handle returns and damaged goods in your inventory ?
 Handling returns and damaged goods in inventory involves several
steps to ensure accurate accounting, customer satisfaction, and
efficient management. Here’s a general approach:
1. Establish return policies.
2. Receipt and inspection.
3. Documentation.
4. Segregation.
5. Assessment of Damaged goods.
6. Communication.
7. Quality control.
 Inventory management
Questions

4 . How do you manage inventory across multiple locations or warehouse ,

if applicable ?
 Managing inventory across multiple locations or warehouses involves strategic
planning and the use of efficient systems. Here are key steps and techniques
for effective inventory management in such scenarios
1. Centralized inventory system.
2. Barcoding and RFID.
3. Inventory segmentation.
4. Demand Forecasting.
5. Regular Audits and cycle counts .
 Inventory management
questions

5 . How do you handle product recalls or expired inventory items ?

 Handling product recalls or expired inventory items requires swift action and
adherence to regulatory guidelines. Here are steps to effectively manage
these situations.
1. Identification .
2. Isolation.
3. Notification.
4. Investigation.
5. Communication.
6. Remediation.
 Inventory management
Questions

6. How Do you manage seasonal or fluctuating demand for your products ?

 Managing seasonal or fluctuating demand for products requires a combination
of strategies. Here are some approaches that can be effective
1. Forecasting .
2. Buffer inventory.
3. Flexible production.
4. Supplier Relationships.
5. Diversification.
6. Promotions and marketing.
7. Inventory management software.
 Inventory management
Questions

7. How do you continuously improve your inventory management practices

over time ?
 Continuous improvement in inventory management involves several key
strategies:
1. Regular evaluation.
2. Utilize Technology.
3. Data analysis.
4. Supplier Collaboration.
5. Inventory Segmentation.
6. Benchmarking and best practices
 Inventory management
Questions

8. What type of inventory management system does your company currently use
 I can discuss various types of inventory management systems commonly
used by businesses
1. Point of sale (POS) systems .
2. Barcode and RFID systems.
3. Just in time (JIT) inventory systems.
4. ABC analysis.
5. Vendor-managed inventory.
6. Inventory management software.
AN EXPLORATION FOR SUSTAINABLE SUPPLY CHAIN
MANAGEMENT: A CASE ANALYSIS IN RELIANCE SMART

 A sustainable supply chain is designed to combine ethical and environmentally

responsible practices into a competitive and successful model. This study envisages
focusing on the sustainability issues associated with supply chain management of
green vegetables and fruits in the Reliance A comprehensive analysis of the purchase
of green vegetables and fruits from farmers and wholesalers for dispatch to
consumers has been done with hygiene in mind and quality perspectives. The
research universe was limited to Reliance SMART Outlets in Sambalpur, Odisha. This
study will be useful for Reliance SMART in planning cold storage, storage,
transportation, marketing as well as maintaining conditions of hygiene, quality,
freshness and healthy consumption. Sustainability and growth through value creation
of the Reliance SMART system are studied by value chain analysis in supply chain
management. SMART system.

1. INTERODUCTION
Science and technology are developing at a faster pace today and the conditions of
human life are also changing. People depend on supply chains to provide food, water
and other necessities. Sustainable supply chains are designed to integrate ethical
practices and environmental responsibility into a competitive and. Successful model. A
system connects companies with suppliers and enables the production and distribution
of goods and products. This involves the business of converting raw materials into
finished products and then transporting and distributing the products to customers.
However, the only goal is not only to provide products. The quality of the product is
also important. An effective supply chain management system reduces costs, waste
and time in the production cycle and managing the entire production flow of a product
or service. Supply chain management involves many organizations, including
manufacturers, retailers, transportation providers, third-party logistics companies,
government agencies, and service providers.

1.1 The Background of the Study

 The purpose of this study is to focus on sustainability issues related to smart

blueberry management and the fruit supply chain. The scope of this study is limited
to Reliance SMART stores in Sambalpur, Odisha.
1.2 Company Overview

 Reliance Industries Limited is an Indian multinational conglomerate

headquartered in Mumbai. It has a diverse range of businesses including
energy, petrochemicals, natural gas, retail, telecommunications, media and
textiles. It was founded in 2006 and is one of the most profitable companies
in India, the largest company in India by market capitalization and the
largest company in India measured by revenue. It is also one of the largest
employers in India with more than 10,00,000 direct and indirect employees
worldwide. RIL posted revenue of $99 billion at $2,722 billion (INR 23
trillion) and net income of $8.5 billion in 2022 with total assets of $229
billion. The estimated revenue of Reliance Industries is $150 and $27 billion
in operating income and $15 billion in net income for 2023-24. The company
is ranked 100th in the Fortune Global 500 list of the world’s largest
corporations by 2022. Reliance continues to be India’s largest exporter,
accounting for 7 percent of India’s total exports of manufactured goods and
reaching markets in more than 100 countries. Reliance is responsible for
about 5 percent of the total revenue of the Indian government from
customs and excise. They are also the highest income tax payers in the
private sector in India. The company has low cash flow
Reliance Retail is a subsidiary of Reliance Industries Limited and an Indian retail
company and It is India’s largest retailer by revenue. Its outlets include groceries,
groceries, clothing, shoes, toys, home improvement products, electronics, farm
equipment and accessories. In addition to physical stores, the company also sells
products through e-commerce channels. It has 280,000 employees with $1 billion in
revenue. The number of stores has 16,700 employees till October 2022. Reliance
Retail is valued at $150 billion. Reliance SMART is one of the largest and fastest
growing Wholesale Retail chain in India. Established in 2016, it is a new multi-
purpose specialty supermarket. Not only is it the largest grocery store in the
country, they are also the only retailer that has successfully catered to the needs
of Indian consumers because they provide quality fresh products, milk and bakery
staples and FMCG Products.

1.3 Business Practices of Reliance SMART

Reliance Retail is a consumer facing retail initiative of Reliance Industries Limited.

Reliance Retail is at the forefront of developing Organized Retail in India. Reliance
Retail’s business model taps into India’s emerging demand energy. Reliance Retail’s
guiding philosophy is based on the principles of inclusion, growth and creating
sustainable social value for millions of Indians.
Of consumers by providing unlimited choice, excellent value proposition,
high quality and an unparalleled shopping experience in all its stores.
The growth of Reliance Retail over the years has led to a massive socio-
economic transformation in India on an incredible scale. Reliance Retail
has been named the fastest growing retailer in the world. It is ranked
56th in the list of top global retailers and is the only Indian retailer in the
top 100.lt is the most profitable retailer in India with the widest
revenue. Reliance Retail has nearly 200 million customers who shop
across all formats. It clocked over 500 million footfalls across all its
stores in FY22, unmatched by any other retailer in India. With over
120,000 transactions per hour, Reliance Retail is unmatched in the Indian
retail industry and continues. To improve the quality of life of millions of
Indians every day. Reliance Retail has adopted a diversified strategy and
operates several store formats catering to the daily or occasional needs
of customers in the core consumer baskets of food, consumer electronics
and fashion and lifestyle. In grocery shopping, Reliance Retail has
Reliance Fresh Signature, SMART, SMART Point, Fresh pick, Shree Kannan
department and Jayasurya stores that offer grocery, fresh produce,
bakery, dairy, home and work and personal care products as well as
general merchandise products .
In its consumer electronics portfolio, Reliance Retail uses the Reliance
Digital and My Jio Store formats, offering a wide range of consumer
electronics, home appliances, computing and mobility products, and the
latest gadgets and accessories. These stores are supported by , a full-
service organization and the only ISO 9001 certified electronic services
brand in India.
In the fashion and lifestyle segment, Reliance Retail operates a portfolio of
formats that cater to customers across value, mid-range, premium and
luxury. Reliance Retail manages the format and portfolio of Trends, Trends
Women, Trends Men, Footwear, Trends , Reliance Jewels, Hamleys 50
international brands including Armani, Burberry, Diesel, GAS, Marks &
Spencer, Superdry, Brooks Brothers, Steve Madden and more. Reliance Retail
has a strong presence in the digital shopping channel through AJIO.com,
which brings the best national and international brands to the doorsteps of
consumers, and through Jio mart, India’s largest hyperlocal retail solution
leveraging Reliance Retail’s extensive network of stores. Reliance Retail
reported a turnover of $1,000,000. 1,99,704 crore for the financial year
2020-21. As of March 31, 2022, Reliance Retail operates 15,196 stores in
7,000+ cities with a retail footprint 41.6 million Square ft. Reliance Retail
Ventures Limited is a subsidiary of Reliance Industries Limited, Reliance
Retail Limited run a retail business.
1.4 Growth and Development of Organization
 Reliance SMART is one of the largest and fastest growing grocery retail
chains in India. It is a new age multi-purpose specialty supermarket
established in 2016. Reliance SMART offers one-stop shopping by offering
fresh produce, bakery, dairy, food, tableware, apparel, etc. In addition,
more accessible and feasible, it has also launched a website called
Reliance SMART.in that delivers over 6000+ products to the customer’s
preferred location be it home, office or on the go. The website is easy to
navigate, so it is preferred by most of the customers. Also, timely
delivery is another of their services that attracts the customer to the
maximum. More than 6000+ products including food, bakery, dairy,
tableware etc at less than MRP at your doorstep, it’s every customer’s
dream and Reliance has made sure to full fill that dream. The main
objective of Reliance SMART is to target more people for their daily and
monthly household purchases. Its main target group is women, especially
housewives, because household products at prices below MRP are just
attracting housewives. Around 30 more stores have been opened recently
and it has a total of 127 stores across India. It started its operations from
Mumbai and Pune, but now there are Reliance SMART stores in almost all
major cities of India. More than 100 Reliance stores, primarily in value
and Jewelrs formats, were closed to launch Reliance SMART.
Supply Chain Management in Reliance SMART
 Vegetables and green fruits are always bought from local farmers who are not
mandis with SMART commitment. They established rural business Centers in many
parts of Mayur. The goal of relying on SMART is to improve the efficiency,
resilience and accountability of the entire value chain. By reaching farmers
directly, reducing procurement costs, which paves the way for better returns for
Indian farmers and wholesalers, and is a great value for Indian consumers. The
first product it is bought from wholesalers and suppliers, then processed, bad
items are removed, and finally packaged for sale. The purpose of the collection
Center is to buy fresh and high-quality fruit and vegetables. Companies can save
on bath costs through this process. Figure 1 shows Reliance SMART supply chain
management. It is clear that the raw materials are sourced from farmers or
suppliers and wholesalers, farmers and wholesalers use their own logistics to
collect the goods at the collection point. From the collection point, Reliance
SMART uses its own logistics for transportation and processing at the collection
point, which is then sent to the processing point or via DC and the final retail
store to the customer. A real supply chain has multiple end products and common
components, facilities, and capabilities.
Strengths of Reliance Industries –Internal
Strategic Factors
 As one of the leading manufacturing companies, Reliance Industries has many advantages that
help the market grow. This advantage not only helps to maintain market share in the existing
market, but also helps to penetrate new markets. Mar has a successful track record of bringing
together acclaimed firms through mergers and acquisitions. It has successfully merged several
technology companies in the past few years to streamline its operations and build a secure supply
chain.


 1. Strong Dealer Community create a culture between distributors and dealers where dealers not
only promote the company’s products, but also invest in training the sales team to explain to
customers how to get more from the product.


 2. Strong Free Cash Flow Reliance Industries has strong free cash flow which provides the
company with resources to expand into new projects. Strong Brand Portfolio Reliance Industries
has invested in building a strong brand portfolio over the years. SWOT analysis of Reliance
Industries reflects this fact. This brand portfolio can be very useful if an organization wants to
expand into new product categories.


 3. Strong Distribution Network Reliance Industries has built a strong distribution network over the
years that can reach most of its potential markets. Automation activity has provided consistency
of quality to Reliance Industries products and enabled the company to scale up and down as per