COMPUTER

SYSTEMS
SERVICING
Introduction to
Computer
Systems Servicing
Track:
TVL(Technical-
Vocational-
Livelihood)
Strand: ICT
CSS(Computer
Systems Servicing)
 Specialized Subject
GRADING SYSTEM:

WRITTEN WORK –
20%
PERFORMANCE TASK -
60%
QUARTERLY ASSESSMENT -
20%
COMPUTER SYSTEMS
SERVICING
 Qualification consists of competencies
that must possess to enable to:
• Install and configure computers systems
• Set-up computer networks
• Set-up computer servers
• Maintain and repair computer systems
and networks.
COMPETENCY STANDARD

BasicCompetencies
Common Competencies
Core Competencies
BASIC COMPETENCIES

 Participate in workplace
communication
 Work in a team environment
 Practice career
professionalism
 Practice occupational health
and safety procedures
 COMMON COMPETENCIES
 Apply quality standards
 Perform computer operations
 Perform mensuration and calculation
 Prepare and interpret technical
drawing
 Use hand tools
 Terminateand connect electrical
wiring and electronic circuits
 Test electronic components
CORE COMPETENCIES
Install
and configure
computer systems
Set-up Computer
Networks
Set-up Computer Servers
Maintain and Repair
Computer Systems and
Networks
A person who has achieved this
Qualification is competent to be:

Computer Assembler
Computer Service Technician
Network Technician
Computer Maintenance
Technician
Why did you
choose TVL-
ICT(CSS) strand?
COMPUTER SYSTEMS SERVICING
Is under the ICT or
Information and
Communications Technology
STRAND and Computer
Systems Servicing (CSS) is the
name of the
SPECIALIZATION.
After completing 640 hours of
training and passing the TESDA
Competency Assessment
(COMPETENT ) you will earn a

NATIONAL CERTIFICATE NCII

What can you do after Senior
High School?

You can take different careers after

taking the ICT Strand.
 Graphic Designer
 Junior Programmer
 IT Sales Clerk
 COMPUTER TECHNICIAN
Courses you can take-up in
College
 ElectricalComputer
Engineering
 Information Technology
 Software and Network
Engineering
COMPUTER SYSTEMS
SERVICING
- refers to the process of
providing maintenance and
support for computer systems. It
involves tasks such as installing,
configuring, troubleshooting, and
maintaining computer systems
and networks.
Career Paths for Computer
System Servicing
 Help Desk Technician:
Role: Provide first-line support to users experiencing
technical issues.
Skills: Troubleshooting, customer service, basic software and
hardware knowledge.
Example: Solving connectivity problems, guiding users
through software installations.

 IT Support Specialist:
Role: Maintain and support an organization's IT infrastructure.
Skills: Advanced troubleshooting, network support, system
maintenance.
Example: Managing user accounts, performing routine system
updates.
Career Paths for Computer
System Servicing
 Systems Administrator:
Role: Oversee the installation, configuration, and maintenance of
servers and networks.
Skills: Network management, server administration, security.
Example: Configuring network services, ensuring system security
protocols are followed.

 Network Administrator:
Role: Manage and support an organization's network
infrastructure.
Skills: Network design and management, troubleshooting,
security.
Example: Setting up and maintaining LANs, WANs, and VPNs.
Career Paths for Computer
System Servicing
 Computer Repair Technician:
Role: Diagnose and repair hardware issues.
Skills: Hardware diagnostics, repair techniques,
customer service.
Example: Replacing faulty components, upgrading
systems.

 IT Consultant:
Role: Advise organizations on how to use
technology to meet their goals.
Skills: Broad IT knowledge, project management,
strategic planning.
Example: Designing IT strategies, implementing
new technologies.
Career Paths for Computer
System Servicing
 Cybersecurity Specialist:
Role: Protect an organization's IT systems and data from
cyber threats.
Skills: Security protocols, threat assessment, incident
response.
Example: Conducting security audits, implementing
firewalls and encryption.

 Field Service Technician:

Role: Provide on-site technical support and maintenance.
Skills: Troubleshooting, hardware repair, customer
interaction.
Example: Visiting clients to fix issues with their IT
equipment, performing routine maintenance.
Career Paths for Computer
System Servicing
 Systems Analyst:
Role: Analyze and design solutions to business
problems using IT systems.
Skills: Analytical thinking, system design, problem-
solving.
Example: Evaluating current systems, designing new
solutions to improve efficiency.

 Technical Support Engineer:

Role: Provide advanced technical support and solve
complex IT issues.
Skills: Deep technical knowledge, problem-solving,
customer service.
Example: Assisting with complex software issues,
configuring network devices.
Components of a
Computer System
Hardware: CPU,
Memory, Storage, etc.
Software: Operating
Systems, Applications
Components of a Computer System:
Hardware:
1. CPU (Central Processing Unit): The brain of the
computer, responsible for executing instructions
and processing data.
2. Memory (RAM): Temporary storage that holds
data and instructions currently in use, allowing
for quick access and processing.
3. Storage: Permanent storage for data and
programs, typically provided by hard drives
(HDDs) or solid-state drives (SSDs).
4. Motherboard: The main circuit board that houses
the CPU, memory, and other essential
components, providing connectivity between
them.
Components of a Computer System:
Hardware:
5. Power Supply: Supplies electrical
power to the computer's components.
6. Input Devices: Tools for user interaction,
such as keyboards and mice.
7. Output Devices: Components that
present data to the user, like monitors and
printers.
8. Peripheral Devices: Additional
hardware like printers, scanners, and
external drives that enhance functionality.
Software:
1. Operating Systems (OS): The core software
that manages hardware resources and provides a
platform for applications. Examples include
Windows, macOS, and Linux.
2. Applications: Software programs designed to
perform specific tasks for the user, such as word
processors, web browsers, and games.
3. Drivers: Specialized software that allows the
operating system to communicate with hardware
devices.
4. Utilities: System management tools that
perform maintenance tasks like virus scanning and
disk cleanup.
Basic Computer Maintenance
Regular Cleaning and
Dusting
Software Updates
Backup Procedures
Basic Computer Maintenance Techniques
1. Regular Cleaning and Dusting:
Dust and debris can accumulate inside a computer,
causing overheating and potential hardware damage.
Keeping the physical components clean helps maintain
optimal performance and extends the lifespan of the
equipment.
Techniques:
1. Usecompressed air to blow dust out of vents,
keyboards, and interior components.
2. Wipedown the screen and exterior surfaces with
a microfiber cloth.
3. Cleancooling fans and ensure proper ventilation
by keeping the computer in a dust-free
environment.
Basic Computer Maintenance Techniques
2. Software Updates:
Keeping software up to date ensures that the computer
runs efficiently and is protected from security
vulnerabilities. Updates often include performance
improvements, bug fixes, and enhanced features.
Techniques:
• Regularly check for and install updates for the
operating system (e.g., Windows Update for
Windows, Software Update for macOS).
• Update antivirus software and other security tools to
protect against malware and other threats.
• Enable automatic updates for applications to ensure
they receive critical patches and improvements
without manual intervention.
Basic Computer Maintenance Techniques
3. Backup Procedures:
Backing up data is crucial to protect against data loss due
to hardware failure, accidental deletion, or malware
attacks. Regular backups ensure that important files can
be recovered quickly and easily.
Techniques:
• Use external hard drives or cloud storage services
like Google Drive, Dropbox, or OneDrive for regular
backups of important files.
• Schedule automatic backups to run at regular
intervals (e.g., daily or weekly) to ensure the most
recent data is always backed up.
• Implement full-system backups for critical systems
and keep multiple backup copies in different
locations to ensure data safety.
Basic Computer Maintenance Techniques
4. Disk Cleanup and Defragmentation:
Over time, computers accumulate unnecessary files
and data fragmentation, which can slow down
performance. Regular disk cleanup and
defragmentation help optimize system speed and
efficiency.
Techniques:
• Use built-in tools like Disk Cleanup (Windows) or
third-party applications to remove temporary
files, cache, and other unnecessary data.
• Perform disk defragmentation on hard drives to
reorganize fragmented data, improving access
speed (note: SSDs do not require
defragmentation).
Basic Computer Maintenance Techniques
5. Security Checks:
Regular security checks help protect the computer
from viruses, malware, and other cyber threats.
Ensuring robust security measures maintains the
integrity and safety of the system.
Techniques:
• Run regular antivirus scans and malware
removal tools to detect and eliminate threats.
• Enable firewalls and use security software to
monitor and protect against suspicious activity.
• Keep security software updated and review
security settings periodically to ensure optimal
protection.
Basic Computer Maintenance Techniques
6. Monitoring System Performance:
Keeping an eye on system performance helps
identify issues early and maintain the computer’s
efficiency. Monitoring tools can provide insights
into resource usage and potential problems.
Techniques:
• Use system monitoring tools like Task Manager
(Windows) or Activity Monitor (macOS) to
check CPU, memory, and disk usage.
• Identify and address high resource-consuming
processes or applications.
• Regularly review system logs and error reports
to detect and resolve underlying issues.
To clean and dust a computer, first, power it off and
unplug it from any power source. Use compressed air
to blow dust out of the vents, keyboard, and internal
components, holding the can upright to avoid
moisture. Gently wipe the screen and exterior
surfaces with a microfiber cloth. For updating
software, ensure your operating system (e.g.,
Windows or macOS) is set to check for updates
automatically or manually check for updates regularly,
installing any available patches or upgrades. Keep
antivirus and other essential applications up to date to
maintain security and performance. For performing
backups, use an external hard drive or a cloud service
like Google Drive or OneDrive. Schedule automatic
backups to run regularly, such as weekly, to ensure
your data is consistently protected. Additionally,
consider performing full-system backups periodically
to safeguard your entire system, including settings and
applications.
Troubleshooting Common
Issues
• Hardware Failures
• Software Glitches
• Network Problems
Troubleshooting Common Issues
 Hardware Failures:
• Explanation: Hardware failures occur
when physical components of a computer
malfunction, such as the hard drive, RAM,
or power supply.
• Troubleshooting Steps: Check connections
to ensure components are properly
seated. Listen for unusual noises (e.g.,
clicking from a hard drive). Use diagnostic
tools to test components (e.g., memtest86
for RAM). If a component is faulty, replace
it.
Troubleshooting Common Issues
 Software Glitches:
• Explanation: Software glitches are errors
or bugs in applications or the operating
system that cause unexpected behavior
or crashes.
• Troubleshooting Steps: Restart the
computer to see if the issue resolves.
Update the software or operating system
to the latest version. Uninstall and
reinstall the problematic application.
Check for error messages and search for
solutions online or in support forums
Troubleshooting Common Issues
 Network Problems:
• Explanation: Network problems involve
issues with connecting to the internet or
other devices on a network, which can be
caused by configuration errors, hardware
issues, or ISP problems.
• Troubleshooting Steps: Check physical
connections (e.g., Ethernet cables, router).
Restart the modem and router. Use the
network troubleshooter tool built into the
operating system. Ensure that the network
settings (e.g., IP address, DNS) are
correctly configured. Contact the ISP if the
problem persists.
THANK YOU!