Chapter 3 Tourism and Tourism Professionals

CHAPTER
3
Tourism and the Tourism Professional
2
According to the United Nations World Tourism
Organization (UNTWO), tourism is “a social, cultural,
and economic phenomenon which entails the movement
of people to people or places outside their usual
environment for personal or business/professional
purposes. These people are called visitors (which may
be either tourists or excursionists; residents or non-
residents), and tourism has to do with their activities,
some of which involve tourism expenditure.”
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3
The “umbrella concept” of tourism where various

sectors, either directly or indirectly participate in
tourism activities, are linked, and thus” due to this
interdisciplinary and complex subject, defining
tourism is critical, as the meaning of tourism might
differ depending on the field of study.”
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4
TOURISM ACT OF 2009 (RA
9593)Primary Enterprises
Travel and Tour Services:
land, sea, and air transport services
Identifies the tourism exclusively for tourist use;
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enterprises and accommodation establishments;

convention and exhibition organizers;
classifies them as tourism estate management services; and
such other enterprises as may be
primary or identified by the Secretary, after due
secondary. consultation with concerned sectors”
while the rest are classified as secondary
type.
5
Through the ASEAN Mutual Recognition Arrangement for Tourism Professional signed last 20212
by all AMS, a Tourism Professional is a person who holds the nationality of an AMS certified by
the Tourism Professional Certification Board (TPCB)
In the Philippines, the TCPB is the Technical Education and Skills Development Authority
(TESDA). This government agency was established by Republic Act No. 7796 and signed into
THC 227
law by President Fidel v. Ramos on August 25, 1994

This was enacted to encourage the full participation and mobilization of the Tourism industry,
labor divisions, local government units, and technical-vocational institutions in developing the
skills of the country’s human resources.
TESDA has promulgated several tourism qualifications in the NC II to IV levels, based on the
Philippine Qualification Framework, and some of these qualifications have been aligned with the
ASEAN Mutual Recognition Arrangement on Tourism Professionals (ASEAN MRA-TP)
6
The ASEAN MRA-TP initially identified two primary
and six secondary labor divisions. There are 30 job
titles in 54 qualifications (Levels 2 to 4, Diploma and
Advanced Diploma) identified from the 242
competency standards in the Common ASEAN
Tourism Curriculum (CATC). There are additional
labor divisions that are currently being defined by the
ASEAN. These are in the Meetings, Incentives,
Conventions, Exhibitions, and Spa and Wellness.
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PRIMARY AND SECONDARY LABOR DIVISIONS WITH JOB TITLES
Hotel Services Travel Services
Front Office Housekeeping Food Production F&B Services Travel Agencies Tour operation
Front Office Manager Executive Housekeeper Executive Chef F&B Director General Manager Product Manager
Front Office Assistant General Sales and Marketing

Laundry Manager Demi Chef F&B Outlet Manager
Supervisor Manager Manager
Senior Travel
Receptionist Floor Supervisor Commis Chef Head Waiter Credit Manager
Consultant
Telephone Operator Laundry Attendant Chef de Partie Bartender Travel Consultant Ticketing Msnager
Bell Boy Room Attendant Commis Party Waiter Tour Manager
Public Area Cleaneer Baker
Butcher
Various Labor Divisions and Qualifications in the CATC
Certificate Certificate Advanced
Qualifications Certificate II Diploma Subtotal
III IV Diploma
F&B 2 2 3 1 1 9
Food Production 2 3 3 1 1 10
Front Office 1 1 1 1 1 5
Housekeeping 1 1 1 1 1 5
Tour Operation (Management) 2 3 4 2 1 12
Travel Agencies 3 3 3 1 1 11
Total 11 13 15 7 6 52
9
There are many workers in the There are many processes in he

tourism industry. There are also many tourism industry that have been
training and educational institutions computerized. However, the
offering tourism and hospitality uniqueness of the tourism industry is
related programs and a great number that most of the services that need to
of students taking technical & be rendered require an actual person.
vocational education & training Robots and systems can replace some
tourism qualifications or higher of the operations, but a personal touch
education institution programs. is still needed in many points of the
service.
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CHAPTER

The “umbrella concept” of tourism where various

enterprises and accommodation establishments;

law by President Fidel v. Ramos on August 25, 1994

Front Office Assistant General Sales and Marketing

Bell Boy Room Attendant Commis Party Waiter Tour Manager

Public Area Cleaneer Baker

Tour Operation (Management) 2 3 4 2 1 12

There are many workers in the There are many processes in he

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