Partner Introduction

Delight Made Easy
Freshworks at a glance
2010 $400M +46%

Founded FY21 Annual Guidance YoY Q3 Revenue Growth
5000+ Recognition 55,000+

Employees Leader in 3 Major Peer Reviews Total Customers
Recognized in 4 Gartner Magic Quadrants
Data as of November 2, 2021

Trusted by over 50,000+ businesses across
120 countries
Industry Accolades
Copyright Freshworks Inc. 2020

Freshworks Inc. Confidential and Proprietary
Why Freshdesk?
Freshdesk Omnichannel is the customer

engagement platform where people and
bots work seamlessly to delight your
customers at every touchpoint.
© 2020 Freshworks Inc. – All Rights Reserved. Confidential and Proprietary

Information
Freshdesk
Omnichannel
All-in-one platform for customer service
Ticketmanagement
Chat & messaging
Cloud telephony
Social media
Freddy AI Bots
Omniroute™ load balancing
Collaboration
Analytics
App Marketplace
Field Service Management

Faster resolutions, powered by customer 360
Succeed at remote work with the

Freshdesk platform
● Unify all customer communications on a
true omni-channel platform
● Build a customer 360 view with profiles,

past conversations and order information
● Integrate with your business applications

to surface the right information with 600+
app integrations
● Guide agents with agent-assistants that

suggest next-best-actions.
Personal info. Conversation history, across channels Order history
Reduce Average Handle Time by 25%

PhonePe automates 75% of its queries to serve
150 million customers with Freshworks
● Automated 1,400 types of queries
● Achieved deflection of 75% of their ticket

volume
● Higher CSAT for chatbots vs. live-agents
More: https://freshdesk.com/customers
CHALLENGES FACED
•24/7 query resolution
•Multiple tools, siloed channels
•Scalable internal communication
THE FRESHWORKS ADVANTAGE

•Agent-assist
•Freshdesk Marketplace
•Auto-assignment
Freshservice
Intelligent, right-sized service
management solution for your
digital transformation journey
Extend digital capabilities and deliver exceptional
end user experience for modern organizations
IMPROVE IT SERVICE MODERNIZE IT DIGITAL
Freshservice DELIVERY TRANSFORMATION
For Your Goals

HR MARKETING FINANCE FACILITIES
IT
Fully Featured Employee Experience Extensibility Ease of Setup
FRESHWORKS PLATFORM
Collaboration API’s, Marketplace, Analytics Freddy AI + Automation

SDK
ITSM ITOM ITAM ESM

SECURE, SCALABLE, AND COMPLIANT CLOUD
Copyright Freshworks Inc. 2020 Freshworks Inc. Confidential and Proprietary Information
Freshservice ITSM ITOM ITAM ESM
Product
Overview Incident Alert Management Auto-discovery Self-Service
Management
Case Management
Change Alert correlation CMDB
Management
Knowledge
Problem Major Incident Procure-to-retire Management
Management Management
Knowledge Contract
Management Management
Self-service Software Asset

Management
CIO / CTO IT Manager/IT
Approver Infrastructure/ICT
ICP Decision Maker
Head of Service Desk/ Admin

Service Delivery/ Evaluator
Decision Maker
Product
Grow revenue fast with

context-driven sales
©2021 Freshworks – All Rights reserved. This material is the Confidential Information of Freshworks Inc. is provided: strictly for information purposes only;
"AS IS" WITH NO WARRANTIES; and may not be reproduced or distributed, in whole or in part, without the prior written permission of Freshworks.
Introducing Freshsales: the smartest sales
solution in town
Powered by Freddy AI and built on the next-generation customer
engagement platform, Freshsales offers everything sales team need.
Freshsales has a built-in phone, mail, chat, pipeline management,

ICP:
and powerful automations in a single and intuitive UI. It empowers CSO/CRO/CMO
sales teams to attract the best leads, engage meaningfully, close Chief Business Development Officer
CRM Manager
deals faster, and nurture lasting relationships.
Manager/Head/Director/VP of Sales
Manager/Head/Director/VP of Business
Development
CRM Manager
Head Sales Excellence
Head - Business Operations
© 2021 Freshworks Inc. – All Rights Reserved. Confidential and Proprietary Information
Why choose Freshsales Suite?
Freshsales Suite comes with these unique benefits that sets it apart from other CRM solutions.
One stack for 360° view of the Quick to No IT complexity.

sales & customer set up & easy-to- Affordable. Faster
marketing use time to value.
The Freshworks CRM stack
APPS SALES FORCE AUTOMATION INDUSTRIES
Lead and Contact Deal Account Reports and Automations SaaS

Management Management Management Dashboards
Real estate
SALES ENGAGE MARKETING AUTOMATION
Travel
Sales In-built Lead scoring Email Automations CRO

Advertising
Sequences phone & enrichment marketing
Insurance
OMNICHANNEL
Manufacturing
Phone SMS Chat Email

Logistics &
NEO Warehousing
Custom Apps
UCR Collaboration Freddy AI Analytics Marketplace and
Dev Platform
What can you do better now?
Industry : Information &
Communication Technology
Region: India
CHALLENGES AT SIFY'S DIGITAL SALES TEAMS:

•A less enterprise-ready sales stack
•Lack of automated sales features
•Complicated UI hampering sales data quality
•Insufficient prospect engagement
HOW FRESHSALES HELPED

•User-centric experience
•Improved prospect engagement
•Better account management
CRM by industry:
https://www.freshworks.com/crm/industries/
DISCOVERY QUESTIONS
1. How is your mid-term strategy evolving given current conditions? CFO/

2. We are seeing businesses cutting tech budgets and moving to vendors that provide CEO
business impact on cost of sales, sales productivity, and a faster payback period ? What
do you think?
3. How has your pipeline been impacted in this current situation?

4. How are you reevaluating your tech investments so that they deliver more for less?
5. What role does your CRM play in delivering business outcomes today?
6. How are you managing your sales costs today? Has your investment in SF Head - Sales
improved sales productivity? How long did it take to do that?
7. How do your reps feel Salesforce is supporting their sales activities? Are you happy
with the adoption rate?
8. How well do you think does Salesforce drives smart insights for contextual selling, esp.
critical to drive business from existing customers in this situation?
9. Can Salesforce be easily & quickly configurable to a new business direction you might
take?
The Freshworks
Promise
The Freshworks Promise
Our software will

make you go Quick Time to Value Fast and Flexible Democratic Design
WOW!
You don’t get a

product, you get an Scales with You Extend and Security you can trust.
Customize
ecosystem.
You can count on us.

Partner, not a Transparent Support at every step.
vendor. pricing.
Thank
you!

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Delight Made Easy

2010 $400M +46%

5000+ Recognition 55,000+

Data as of November 2, 2021

Copyright Freshworks Inc. 2020

Freshdesk Omnichannel is the customer

© 2020 Freshworks Inc. – All Rights Reserved. Confidential and Proprietary

Chat & messaging

Omniroute™ load balancing

Field Service Management

Succeed at remote work with the

● Build a customer 360 view with profiles,

● Integrate with your business applications

● Guide agents with agent-assistants that

Personal info. Conversation history, across channels Order history

Reduce Average Handle Time by 25%

● Automated 1,400 types of queries

● Achieved deflection of 75% of their ticket

● Higher CSAT for chatbots vs. live-agents

THE FRESHWORKS ADVANTAGE

For Your Goals

Fully Featured Employee Experience Extensibility Ease of Setup

Collaboration API’s, Marketplace, Analytics Freddy AI + Automation

ITSM ITOM ITAM ESM

Self-service Software Asset

Head of Service Desk/ Admin

Grow revenue fast with

Freshsales has a built-in phone, mail, chat, pipeline management,

One stack for 360° view of the Quick to No IT complexity.

APPS SALES FORCE AUTOMATION INDUSTRIES

Lead and Contact Deal Account Reports and Automations SaaS

Sales In-built Lead scoring Email Automations CRO

Phone SMS Chat Email

CHALLENGES AT SIFY'S DIGITAL SALES TEAMS:

HOW FRESHSALES HELPED

1. How is your mid-term strategy evolving given current conditions? CFO/

3. How has your pipeline been impacted in this current situation?

Our software will

You don’t get a

You can count on us.

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