Unit II
Unit II
Qualitative research seeks to answer questions about why and how people behave in
the way that they do. It provides in-depth information about human behaviour.
Qualitative research is a type of social science research that collects and works with
non-numerical data and that seeks to interpret meaning from these data that help
understand social life through the study of targeted populations or places.
Case study research: Case study research can help a researcher with finding
more information through carefully analyzing existing cases which have gone
through a similar problem. Such analysis are very important and critical especially
in today’s business world. The researcher just needs to make sure he analyses the
case carefully in regards to all the variables present in the previous case against
his own case. It is very commonly used by business organizations or social
sciences sector or even in the health sector.
QUALITATIVE RESEARCH TECHNIQUES IN EXPLORATORY
RESEARCH
Projective Techniques
Depth Interview
Experience Survey
Focus Groups
Observation
Projective Techniques
Projective techniques are indirect methods used in qualitative research.
These techniques allow researchers to tap into consumers’ deep motivations, beliefs, attitudes and values.
This is important because psychology has told us for a long time that much of what drives behavior can
be emotional and irrational in nature. To some extent, these emotional drivers of behavior lie below
conscious awareness.
Consumers tend to be aware of their conscious motivations and decision-making processes. Therefore,
when a researcher directly asks a consumer why they like a product, favor a brand, or prefer a
competitor, responses tended to be rational and purposeful. However, we know that our connections to
brands and our preferences for some products over others stem from motivations and values in which
consumers are not consciously aware.
Projective techniques are useful because people tend to have limited understanding
of their own behavior; likewise, people often have difficulty articulating their
motivations and desires. While direct questioning works well most of the time,
sometimes market researchers want to investigate consumers’ deeper values and
beliefs through projective techniques.
Some common projective techniques include word associations, imagery
associations, grouping and choice ordering techniques, imagery associations with
consumer personalities, and personification activities.
Projective techniques can be fundamental to consumer research, particularly when
the goal is to understand deep emotional connections and cognitions toward
brands, products, and services.
Advantages of Observation
Observation is probably the most common and the simplest method of data collection. It
does not require much technical knowledge. Although scientific controlled observation
requires some technical skill of the researcher, still it is easier than other methods.
Observation does not require the willingness of the people to provide various information
about them. Often some respondents do not like to speak about themselves to an outsider
In other methods like interview, questionnaire etc., the researcher has to depend on
information provided by the respondents. So these are indirect methods and here
the investigator does not have any means to examine the accuracy of the data
supplied by them. But in observation the observer can directly check the accuracy
from the observed.
Disadvantages of Observation
Observation method is disadvantaged with longer time requirements, high levels of
observer bias, and impact of observer on primary data, in a way that presence of
observer may influence the behavior of sample group elements.
It is important to note that observation data collection method may be associated
with certain ethical issues. Fully informed consent of research participant(s) is one
of the basic ethical considerations to be adhered to by researchers.
At the same time, the behaviour of sample group members may change with
negative implications on the level of research validity if they are notified about the
presence of the observer.
DESCRIPTIVE RESEARCH - CONCEPT
Descriptive research aims to accurately and systematically describe a population, situation or
phenomenon. It can answer what, when, where, when and how questions, but
not why questions.
A descriptive research design can use a wide variety of quantitative and qualitative methods to
investigate one or more variables. The researcher here does not control or manipulate any of
the variables, but only observes and measures them.
For example, an apparel brand that wants to understand the fashion purchasing trends among
New York buyers will conduct a demographic survey of this region, gather population data and
then conduct descriptive research on this demographic segment. The research will then
uncover details on “what is the purchasing pattern of New York buyers”, but not cover any
investigative details on “why” the patterns exits. Because for the apparel brand trying to break
into this market, understanding the nature of their market is the objective of the study.
TYPES OF DESCRIPTIVE RESEARCH
Surveys: Survey research allows you to gather large volumes of data that can be analyzed
for frequencies, averages and patterns. They are a common method in correlational
research, a type of descriptive research that aims to find relationships between variables.
Case studies: A case study can be used to describe the characteristics of a specific subject
(such as a person, group, event or organization). Instead of gathering a large volume of
data to identify patterns across time or location, case studies gather detailed data to identify
the characteristics of a narrowly defined subject.
USES OF DESCRIPTIVE RESEARCH
Define respondent characteristics: The aim of using close-ended questions is to draw concrete
conclusions about the respondents. This could be the need to derive patterns, traits and behaviors
of the respondents.
Measure data trends: Data trends can be measured over time with statistical capabilities provided
by descriptive research.
Conduct comparisons: Organizations also use descriptive research to understand how different
groups respond to a certain product or service. For example, an apparel brand creates a survey
asking general questions that measure the brands image. The same survey also asks demographic
questions like age, income, gender, geographical location etc. This consumer research helps the
organization understand what aspects of the brand appeal to the population and what aspects do
not.
Validate existing conditions: Descriptive research is widely used to help ascertain the prevailing
conditions and underlying patterns of the research object.
CROSS SECTIONAL STUDIES
In our study, we would simply measure the cholesterol levels of daily walkers and
non-walkers along with any other characteristics that might be of interest to us. We
would not influence non-walkers to take up that activity, or advise daily walkers to
modify their behavior. In short, we’d try not to interfere.
We might choose to measure cholesterol levels in daily walkers across two age
groups, over 40 and under 40, and compare these to cholesterol levels among non-
walkers in the same age groups. We might even create subgroups for gender.
However, we would not consider past or future cholesterol levels, for these would
fall outside the frame. We would look only at cholesterol levels at one point in time.
Since this study is going to measure the cholesterol level among two different age
groups only one time, it is known as cross sectional study. The comparison is made
one time without taking any past or future records in consideration.
LONGITUDINAL RESEARCH
Now in a longitudinal study, the researcher may choose to look at the change in
cholesterol levels among women over 40 who walk daily for a period of 20 years.
The longitudinal study design would account for cholesterol levels at the onset of a
walking regime and as the walking behavior continued over time. Therefore, a
longitudinal study is more likely to suggest cause-and-effect relationships than a
cross-sectional study by virtue of its scope.
A group of customers are observed over a period of 2 years that how their
preferences evolved or changed while buying a mobile phone from the market. The
longitudinal study also establishes that what changes are required to be made by the
producers in terms of the varied products that they are offering to the customers and
what factors derive change in the preferences of the buyers.
EXPERIMENTAL RESEARCH DESIGN
These two above mentioned objectives are what makes causal research more
scientific than its exploratory and descriptive counter parts.
In order to meet these objectives, causal researchers have to isolate the particular
variable they believe is responsible for something taking place, and measure its
true significance. With this information, an organization can confidently decide
whether it is worth the resources to use a variable, like adding better traffic signs,
or attempt to eliminate a variable, like road rage.
INDEPENDENT AND DEPENDENT VARIABLES
An independent variable is exactly what it sounds like. It is a variable that stands alone and isn't
changed by the other variables you are trying to measure. For example, someone's age might be an
independent variable. Other factors (such as what they eat, how much they go to school, how much
television they watch) aren't going to change a person's age.
Just like an independent variable, a dependent variable is exactly what it sounds like. It is something
that depends on other factors. For example, a test score could be a dependent variable because it could
change depending on several factors such as how much you studied, how much sleep you got the
night before you took the test, or even how hungry you were when you took it. Usually when you are
looking for a relationship between two things you are trying to find out what makes the dependent
variable change the way it does. The dependent variable is the variable being tested and measured in
an experiment, and is 'dependent' on the independent variable.
In an experiment, the researcher is looking for the possible effect on the dependent variable that might
be caused by changing the independent variable.
For example, the researcher is trying to study an association between age and buying
behaviour. The independent variable over here is age and the dependent variable is
the buying behaviour.
There’s nothing that the researcher can do to increase, decrease or pace up age. It is
independent of any manipulations by the researcher. Hence, it is an independent
variable.
However, on the other hand, the other variable being measured over here (buying
behaviour) would change as a result of the change in age. Hence, age is something
that would change on its own and buying behaviour (dependent variable) would
change because of the change in age (independent variable).
CONCOMITANT VARIABLE/COVARIATE
A concomitant variable or covariate is a variable, which we may observe during the
course of our research or statistical analysis, but we cannot control it and it is not to be
the focus of our analysis.
Although concomitant variables are not given any central recognition, they may
be confounding or interacting with the variables being studied. Ignoring them can lead
to skewed or biased data, and so they must often be corrected for in a final analysis.
For example, let’s say you had a study which compares the salaries of male vs. female
college graduates. The variables being studied are gender(independent variable) and
salary(dependent variable), and the primary survey questions are related to these two
main topics. But, since salaries increase the longer someone has been in the workplace,
the concomitant variable ‘time out of college’ has the potential to skew our data if it is
not accounted for.
Similarly, in a study comparing the effects of soil composition on the growth of tomatoes
over 20 different locations country-wide, average temperatures and hours of sunlight
available to each tomato patch would both be concomitant variables that would need to
be included in a final analysis in order to get valid results.
EXTRANEOUS VARIABLE
Extraneous variables are any variables that you are not intentionally studying in your
experiment or test. When you run an experiment, you’re looking to see if
one variable (the independent variable) has an effect on
another variable (the dependent variable)
However in an experiment there could be other variables, perhaps ones that never
crossed your mind, which might influence the outcome of an experiment. These
undesirable variables are called extraneous variables.
A simple example: you want to know if online learning increases student
understanding of statistics. One group uses an online knowledge base to study, the
other group uses a traditional text.
Extraneous variables could include prior knowledge of statistics; you would have to
make sure that group A roughly matched group B with prior knowledge before
starting the study. Other extraneous variables could include amount of support in the
home, socio-economic income, or temperature of the testing room.
TYPES OF EXTRANEOUS VARIABLES
Demand characteristics: environmental clues which tell the participant how to
behave, like features in the surrounding or researcher’s non-verbal behavior.
Experimenter / Investigator Effects: where the researcher unintentionally affects
the outcome by giving clues to the participants about how they should behave.
Participant variables, like prior knowledge, health status or any other individual
characteristic that could affect the outcome.
Situational variables, like noise, lighting or temperature in the environment.
TREATMENT GROUP OR EXPERIMENTAL GROUP