DANGOTE REFINERY

INTEGRATED MANAGEMENT SYSTEM BRIEF

45001

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 Presentation outline

• Management systems.
• Concept of generic standards
• Overview of ISO 9001, 14001and 45001
• What do we mean by an integrated management system?
• Why should management systems be integrated?
• A word of caution on IMS.
• Considerations for the Integrated Management Process.
• Publicly Available Specification (PAS) 99.
• Breaking down the structure.
•
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Certification and accreditation

 Management systems
• Management system means what the organization does
to manage its processes, or activities in order that ts
products or services meet the organization’s
objectives, such as
• satisfying the customer's quality requirements,
• complying to regulations, or
• meeting environmental objectives
Why Management systems?
• To be really efficient and effective, the organization can
manage its way of doing things by systemizing it.
• MS ensures Nothing important is left out.
• Everyone is clear about who is responsible for doing
what, when, how, why and where.
• Management system standards provide the organization
with an international, state-of-the-art model to follow.
 Management systems
• Large organizations, or ones with complicated processes,
could not function well without management systems.
• Companies in such fields as aerospace, automobiles,
defence, or health care devices have been operating
management systems for years.
• The ISO 9001,ISO 14001 & ISO 45001 management system
standards now make these successful practices available
for all organizations.
Management System Targets

QMS -The Customer

EMS -Stakeholders, Regulators
OH&S -Primarily Employees

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 What does a system comprise of ?
• The controlling factors through which the business process is
realized.
Remember that:
– A system is a collection of sub-systems.
– A subsystem is a collection of processes.
– A process is a collection of tasks.
– An activity is the smallest parcel of work to be carried out by a
person or group of people.
– A procedure is just a way of doing things.
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 Proceses, not produits
• Both ISO 9001,ISO 14001 & ISO 45001 concern the
way an organization goes about its work.
• They are not product standards.
• They are not service standards.
• They are process standards.
• They can be used by product manufacturers and
service providers.
Processes, not products (cont.)
• Processes affect final products or services.
• ISO 9001 gives the requirements for what the organization must do
to manage processes affecting quality of its products and
services.
• ISO 14001 gives the requirements for what the organization must do
to manage processes affecting the impact of its activities on the
environment.
• ISO 45001 gives the requirements for what the organization must do
to manage processes affecting safety, health, welfare and
wellbeing of people when they are at work
 Generic standards
ISO 9001, ISO 14001 & ISO 45001are generic
standards.
Generic means that the same standards can be
applied:
• to any organization, large or small, whatever its
product or service,
• in any sector of activity, and
• whether it is a business enterprise, a public
administration, or a government department.
 Generic standards (cont.)
Generic also signifies that
• no matter what the organization's scope of activity if it wants
to establish a quality management system, ISO 9001
gives the essential features
• or if it wants to establish an environmental management
system, ISO 14001 gives the essential features.
• Of if it wants to establish an occupational health and safety
management system, ISO 45001gives the essential features
for achieving that
External factors Internal factors

Initial and periodic

status review

Policy

Audit Organising
Planning and implementing

Measuring performance

Information link
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CONTROL LINK
ISO 9001 , ISO 14001 & ISO 45001 in brief

• ISO 9001, ISO 14001 & ISO 45001 are among ISO's most well known
standards ever.

• They are implemented by more than a million organizations in some 193

countries.

• ISO 9001 helps organizations to implement quality management.

• ISO 14001 helps organizations to implement environmental management.
• ISO 45001 helps organizations to implement Occupational Health and
Safety Management
 Quality management
• ISO 9001 is for quality management.
• Quality refers to all those features of a product (or service)
which are required by the customer.
• Quality management means what the organization does to
• ensure that its products or services satisfy the customer's
quality requirements and
• comply with any regulations applicable to those products or
services.
 Quality management (cont.)
Quality management also means what the
organization does to :
• enhance customer satisfaction, and
• achieve continual improvement of its
performance.
 The ISO 9000 family
• ISO 9001 is the standard that gives the requirements for a
quality management system.
• ISO 9001:2015 is the latest, improved version.
• It is the only standard in the ISO 9000 family that can be
used for certification.
• There are other standards in the family that can help an
organization on specific aspects such as performance
improvement, auditing, training…
 QUALITY MANAGEMENT SYSTEM
A management system to direct and control an organization
with regard to quality ISO 9000:2015

The ISO 9000 family of standards was revised in December 2015,

and comprises of:
 ISO 9000 Quality Management Systems fundamentals and vocabulary
installation and servicing
 ISO 9001 Quality Management Systems requirements
 ISO 9004 Quality Management Systems guidelines for performance
improvement
 ISO 19011Guidelines on Quality and Environment Management Systems
Auditing
Continual
Continualimprovement
improvement of
of the
thequality
qualitymanagement
management system
system

Customers Customers
Management (and other
(and other
responsibility interested
interested
parties) parties)
Measurement,
Resource
analysis and Satisfaction
management
improvement
Requirements

Input
Product Output
Key: Product
realisation
Value adding activity
information flow
Typical QMS Documentation Structure

STANDARD - ISO 9001 OR SIMILAR

Policy, objectives, organization,

QUALITY MANUAL
outline of quality system

Processes, practices,
PROCESS DOCUMENTS responsibilities,
AND PROCEDURES interfaces
Detailed instructions
INSTRUCTIONS on how to carry out
specific tasks
Quality
FORMS
records
Design IT Support Installation Training
STRUCTURE OF ISO 9001 2015
 Understanding Management Systems
• A QMS does not in itself decide the technical or commercial
specification of a product, but establishes disciplines that
assist in the consistent attainment of quality requirements.

• An environmental management system (EMS) requires in

the main that an organization identifies and registers its
environmental effects, while promoting continual
environmental improvement, but does not need to comment
on overall environmental performance.
Environnemental management
ISO 14001 is for environmental management. This
means what the organization does to:
• minimize harmful effects on the environment caused
by its activities,
• to conform to applicable regulatory requirements, and
to
• achieve continual improvement of its environmental
performance.
 Environmental Management
• Environmental management is seen today as an
increasingly important aspect of the business process
• There are three types of Environmental Management
System/ Schemes:
• ISO 14001 Environmental Management System standard
• EMAS - EU Eco-management and Audit Scheme
• BS 8555 STEMS – Environmental Management Systems –
Guide to phased implementation of an EMS including the use of
environmental performance evaluation.
 The ISO 14000 family
• ISO 14001 is the standard thar gites the rééquipements for
an environnemental management system.
• ISO 14001:2015 is the latent, improuve version.
• It Is the only standard in the ISO 14000 family thar Can bé
used for certification.
• The ISO 14000 family inclues 21 other standards thar Can
help an organisation spécific aspects such as auditing,
environnemental labelling, life cycle analyses…
Schematic diagram of the stages in the implementation
of an Environmental Management System

Source: British Standard 7750:1992

Commitment
Initial Review
Policy
Reviews organization and Personnel
Audits Regulations Register
Records Objectives and Targets
Operational Control organization and Personnel
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Management
Continual
Continualimprovement
improvement of
of the
theEHS
EHSmanagement
management system
system

or Environment Policy
Occupational Health & Safety Management

• ISO 45001 is for Occupational Health & safety management.

This means what the organization does to ensure:
• safety, health, welfare and wellbeing of people when they
are at work,
• to conform to applicable regulatory requirements, and to
• safe and secure environment, free from hazards.
• ensure that people with disabilities or impairments are not
unreasonably prevented from taking job opportunities and that
work processes are adapted to help people with specific
conditions work safely. .
 ISO 45001 FAMILY
• ISO 45001is the standard that gives the requirements for the safety
and health of employees at work management system.
• ISO 45001:2018 is the latest, improved version.
• It is the only standard in the ISO 14000 family that can be used for
certification.
• The ISO 45000 family includes other standards that can help
organizations that are serious about improving employee safety,
reducing workplace risks and creating better, safer working
conditions do so
Benefits of ISO 9001, ISO 14001 & ISO
45001
• Transfer of good practice to developing
countries
• Tools for new economic players
• Regional integration
• Facilitate rise of services
Benefits of ISO 9001, ISO 14001 & ISO 45001(cont.)

• Sustainable business
• Unifying base for industry sectors
• Qualify suppliers for global supply chains
• Technical support for regulations
Benefits of ISO 9001, ISO 14001 & ISO
45001(cont.)
• Model for satisfying Customer and other stake holders.
• Build quality in to produits and services from design on
wards.
• Address environmental concerns of customers and public,
and comply with government regulations.
• Ensure employée Heath and Safety are protected
• Integrate with global economies.
What is integrated management
system?
• An integrated management system is a
single system designed to manage
multiple aspects of an organization's
operations in line with multiple
standards, such as those for quality,
environmental and health and safety
management.
 What do we mean by an integrated management
system?
• Integrated means combined; putting all the internal management
practices into one system but not as separate components.
• For these systems to be an integral part of the company's
management system there have to be linkages so that the
boundaries between processes are seamless.
• An integrated management system (IMS) is a management system
which integrates all components of a business into one coherent
system so as to enable the achievement of its purpose and mission.
• Source IQA.2007

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Why should management systems be integrated?
• Be consistent within the organization.
• Improve internal and external communication.
• Avoid duplication and gain cost savings.
• Reduce risks.
• Expose conflicting objectives.
• Identify and rationalise conflicting responsibilities and relationships.
• Gain a structured balance of authority/power.
• Focus organization onto business goals.
• Create a formalisation of informal systems.
• Harmonise and optimise practices.
• Identify and facilitate staff training and development.
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Which Management Systems standards can be integrated?

• ISO 9001 (Quality Management)

• ISO 14001 (Environmental Management)
• OHSAS 18001 (Occupational Health & Safety)
• ISO/IEC 27001 (Information Security)
• ISO 22000 (Food Safety)
• ISO/IEC 20000 (IT Service Management)
There are no national or international standards for
integrated management systems.
 INTEGRATED MANAGEMENT SYSTEM
• System to establish policy and objectives and to achieve those
objectives.
• Six common elements – Source: ISO Guide 72

• Policy Source: ISO 9000:2005

• Planning
• Implementation and Operation
• Performance Assessment
• Improvement
• Management Review
• There are no national or international standards for integrated
management systems.
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Considerations for the Integrated
Management Process
• The extent to which integration should occur.
• The political and cultural situation within the company.
• The levels of competence necessary.
• Legal and other regulatory requirements.
• Clear objectives for the integration project.
 Why IMS?
• Multiple/ overlapping organizations responsibilities to manage different
management systems.
• Multiple policy statements.
• Multiple management systems documentation (Apex or Systems
Manuals).
• Multiple operational control procedures in varying formats.
• Multiple task of record maintenance under each system.
• Multiple cadres of internal auditors and overlapping audit schedules.
• Multiple and frequent audits by external agencies.
• Overlapping of resources.
 Why IMS
• Inconsistency/ multiple instructions at shop floor
levels.
• Increased cost due to overlapping of efforts/ audits
by external agency.
• Multi-focused/multi coordinated efforts
• Multiple internal communications
 Common requirements of IMS
• Policy : Quality/ Environment/ OHS – IMS Policy
• Risk Assessment: FMEA/ Aspect Analysis/ Group Risk Assessment
• External Requirements: Customer/ Statutory
• Objectives and targets
• Management Responsibility, authority, Resources
• Competence, Training & Awareness
• Internal & External communications
• Control of documents
• Control of production & Service provision/ operational control
• Contingency plan/ Emergency preparedness & response plan
 Common requirements of IMS
• Data Analysis / Monitoring & Measurement
• Calibration of measuring equipments
• Corrective and preventive action
• Control of records
• Internal Audits
• Management Reviews
 IMS Documentation Structure

Policy, objectives, organization,

IMS MANUAL outline of Management system

I Processes, practices,
PROCESS DOCUMENTS responsibilities,
AND PROCEDURES interfaces
II
Detailed instructions
INSTRUCTIONS on how to carry out
III
specific tasks

Out side
SPECS IV documents

Design IT Support Production Training

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 BENEFITS OF IMS
• Unified Policy statement
• Unified/ single management systems manual addressing the requirement
of ISO 9001, ISO 14001 and OHSAS 18001 in addition to organizational
needs.
• Unified/ single operational control procedures to cover all situations which
can result in deviation from the policy statement.
• A unified master list of objectives & targets and management programmes
• An integrated auditing competence (Internal Auditors equipped with
knowledge in competence to perform combine audits i.e. all management
systems at a time)
• Combined certification and audit programme from a single certification
agency.
 A word of caution on IMS !!!
• Before looking at integrated management, you
should consider the management structures and
styles within which it must be embedded.
• You need, therefore, to assess how effectively and
efficiently the organization is currently managed in a
general sense.
• There are many factors which affect how it operates.
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critical success factors for IMS
implementation can be categorized as
• management commitment and leadership,
• resources management,
• focus on stakeholder s, education and training,
• performance measurement,
• systems and processes,
• and continual improvement.
 DRIVERS FOR IMPLEMENTING IMS
IMS motives include
• operative,
• regulative,
• financial,
• Marketing
• and social ones and further as shown in figure
in next slide.
ORGANIZATIONAL MOTIVES FOR
IMS
 Key Issues for the IMS to be Effective
• CONTROL - is there an adequate structure?
• CO-OPERATION - are there adequate arrangements?
• COMMUNICATIONS - are the arrangements effective?
• COMPETENCE - are the systems and competencies
• available?
 Publicly Available Specification (PAS) 99
• PAS 99 is a Publicly Available Specification of common requirements for
management systems that can be used as a framework for an integrated
management system.
• Organizations with more than one management system can view PAS 99 as an
aid to achieving a single holistic management system.
• PAS 99 takes account of the six common requirements for management
systems standards outlined in ISO Guide 72; guidance document. These 6
common requirements are:
• Policy
• Planning
• Implementation and Operation
• Performance Assessment
• Improvement
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• Management Review
 Breaking down the structure – a Decomposition
Strategy
Functional decomposition breaks down activities according to what is done,
rather than how it is done, and is probably the most common strategy.
Role decomposition breaks down things according to who does what, it can be
an easy and useful starting point, but is likely to constrain improvements if it is
maintained.
Subsystems decomposition divides systems first by major subsystem. This is
useful when these subsystems are largely independent of one another.
Lifecycle decomposition breaks down a system first by the phases of activity.
Again, this is most useful when these phases are clearly defined and relatively
independent.
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 Understanding your business
• Decide on the viewpoint you intend to take in
attempting to describe your business process.
Engineers may have a particular viewpoint, sales
staff may think slightly differently, administrators
with differing criteria.
• Multi-disciplinary cross-functional teams may
provide the overall viewpoint which you need

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 Certification and registration
• Certification is known in some countries as
registration.
• It means that an independent, external body has
audited an organization's management system and
verified that it conforms to the requirements specified in
the standard (ISO 9001, ISO 14001 or ISO 45001).
• ISO does not carry out certification and does not issue
or approve certificates,
 Accréditation
• Accreditation is like certification of the certification body.
• It means the formal approval by a specialized body - an
accreditation body - that a certification body is competent to
carry out ISO 9001:2015 ,ISO 14001:2015 or ISO 45001:2018
certification in specified business sectors.
• Certificates issued by accredited certification bodies - and known
as accredited certificates - may be perceived on the market as
having increased credibility.
• ISO does not carry out or approve accreditations.
 Certification not a requirement.
• Certification is not a requirement of ISO 9001, ISO 14001 or
ISO 45001.
• The organization can implement and benefit from an ISO 9001 ,
ISO 14001 or ISO 45001 system without having it certified.
• The organization can implement them for the internal benefits
without spending money on a certification programme.
• However certification provides assurance to the organizations
customers and interested parties that it has a structured and
reliable management system
 Certification is a business decision!

• Certification is a decision to be taken for business

reasons:
• if it is a contractual, regulatory, or market requirement,
• If it meets customer preferences
• it is part of a risk management programme, or
• if it will motivate staff by setting a clear goal.
 ISO does not certify
• ISO does not carry out ISO 9001 ,ISO 14001 or ISO
45001 certification.
• ISO does not issue certificates.
• ISO does not accrédité, approve or control the certification
bodies.
• ISO develops standards and guides to encourage
good practice in accréditation and certification.
 Integration Plan
• Step 1: Awareness Training
Top management needs to educate their employees on what is happening, why it’s happening
and what they are responsible for, in order to improve motivation.
• Step 2: Define Strategic Objectives
Work with top management to develop and define an integrated policy and pathway aligned to
your quality, environmental, health & safety and information security objectives.
• Step 3: Process Design & Documentation
Using the analysis from the previous step, design and document processes to meet
Standards requirements where applicable. You may need to redesign processes and
procedures where duplication exists to remove redundancies
• Learn how Integrated Management Systems Certification Works
• Step 4: Process Implementation & Documentation
Implement the new processes, ensuring all departments are aware of what they are
responsible for and how it affects the overall system.
 Integration Plan
• Step 5: Gap Analysis
Conduct a gap analysis on the new system to determine its compliance with
Standard requirements.
• Step 6: Corrective Action
Assign corrective actions to any nonconformances identified during the Gap
Analysis
• Step 7: Certification Audit
Your Certification Body will now need to conduct the certification audit to
determine conformity and certification success.
• Step 8: Measure, Monitor & Review
Implement an effective internal audit program and management reviews to
ensure continual improvement.
 Conclusions

• Integration of management systems is an

organizationally specific proposal.
• Necessary to achieve understanding of key
business process.
• ISO has recognised wishes for integration in
management system design.
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 More information
• ISO 9000/ISO 14000/ISO 45001 sections on
ISO Web site:
www.iso.org
• ISO Management Systems magazine
www.iso.org/ims
• IMS Alerts free electronic newsletter
www.iso.org/imsalerts
 INTEGRATED MANAGEMENT
SYSTEM POLICY

DANGOTE REFINERY IS COMMITTED TO REFINING

PERTOLEUM PRODUCTS WITH CONTINUAL
IMPROVEMENTS IN THEIR QUALITY, WHILE
CONSERVING RESOURCES, PROTECTING
ENVIRONMENT, PROVIDING SAFE AND HEALTHY
WORKING CONDITIONS FOR ITS EMPLOYEES AND
COMPLYING WITH ALL THE LEGAL REQUIREMENTS

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THANK YOU

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