RAIL COACH FACTORY

KAPURTHALA

INTEGRATED MANAGEMENT
SYSTEM
 Management systems
• To establish policy & objectives and then to achieve those
objectives
• To be really efficient and effective, the organization can
manage its way of doing things by systemizing it.
• Nothing important is left out.
• Everyone is clear about who is responsible for doing
what, when, how, why and where.
• Management system standards provide the organization
with an international, state-of-the-art model to follow.
Management System Targets
• QMS - The Customer
• EMS - Stakeholders, Regulators
• OHS - Primarily Employees
 Quality Management System
• ISO 9001 is for quality management.
• Quality refers to all those features of a product (or service) which are
required by the customer.
• Quality management means what the organization does to:
– ensure that its products or services satisfy the customer's quality requirements,
– comply with any regulations applicable to those products or services.
– enhance customer satisfaction, and
– achieve continual improvement of its performance.

Environmental Management System

• ISO 14001 is for environmental management. This means what
the organization does to:
– minimize harmful effects on the environment caused by its activities,
– to conform to applicable regulatory & statutory requirements, and
– to achieve continual improvement of its environmental performance.
 Continual
Continualimprovement
improvement of
of the
thequality
qualitymanagement
management system
system

Customers Customers
(and other Management (and other
interested responsibility interested
parties) parties)

Measurement,
Resource
analysis and
management improvement
Satisfaction

Requirements

Input
Product Output
Key: Product
Value adding activity realisation
information flow

Source: BS EN ISO 9001:2000

OHSAS – Occupational Health & Safety
Assessment Series
OHSAS 18001 specifications is applicable to any organization that wishes to
establish an OH&S management system to eliminate or minimize risk to
employees and other interested parties who may be exposed to OH&S risks
associated with its activities.

OSHAS is not an international standard like

ISO 9001or ISO 14001
Continual
Continualimprovement
improvement of
of the
theEHS
EHSmanagement
management system
system

or Environment Policy
 Processes, not products
• Both ISO 9001 and ISO 14001 concern the way an organization goes
about its work.
• They are not product standards.
• They are not service standards.
• They are process standards.
• They can be used by product manufacturers and service providers .
• Processes affect final products or services.
• ISO 9001 gives the requirements for what the organization must do to
manage processes affecting quality of its products and services.
• ISO 14001 gives the requirements for what the organization must do
to manage processes affecting the impact of its activities on the
environment
 Benefits of ISO 9001 and ISO 14001
• International, expert consensus on state-of-the-art practices for
quality and environmental management,
• Common language for dealing with customers and suppliers
worldwide,
• Increase efficiency and effectiveness,
• Model for continual improvement,
• Model for satisfying customers and other stakeholders,
• Build quality into products and services from design onwards,
• Address environmental concerns of customers and public, and
comply with government regulations,
• Integrate with global economy,
• Sustainable business,
• Unifying base for industry sectors,
• Qualify suppliers for global supply chains,
• Technical support for regulations,
• Transfer of good practice to developing countries,
• Tools for new economic players
 Generic standards
• ISO 9001 and ISO 14001 are generic standards.

• Generic means that the same standards can be applied:

– to any organization, large or small, whatever its product or service,

– in any sector of activity,
– whether it is a business enterprise, a public administration, or a government
department.
– no matter what the organization's scope of activity,
– if it wants to establish a quality management system, ISO 9001 gives the
essential features,
– or if it wants to establish an environmental management system, ISO 14001 gives
the essential features.
 ISO does not certify
• ISO does not carry out ISO 9001 or ISO 14001 certification.

• ISO does not issue certificates.

• ISO does not accredit, approve or control the certification bodies.

• ISO develops standards and guides to encourage good practice

in accreditation and certification.
 Certifications of RCF

 Jun’ 95 – QMS (ISO 9001)

 Jul’ 99 – EMS (ISO 14001)

 Jul’ 09 – IMS including ISO 9001(2008),

ISO 14001(2004) & OHSAS 18001(2007)
Which Management Systems standards can be
integrated?

– ISO 9001 (Quality Management)

– ISO 14001 (Environmental Management)

– OHSAS 18001 (Occupational Health & Safety)

– ISO/IEC 27001 (Information Security)

– ISO 22000 (Food Safety)

– ISO/IEC 20000 (IT Service Management)

There are no national or international standards

for integrated management systems.
Considerations for the Integrated Management
Process

• The extent to which integration should occur.

• The political and cultural situation within the company.

• The levels of competence necessary.

• Legal and other regulatory requirements.

• Clear objectives for the integration project.

 Why IMS
• Multiple/ overlapping organizations responsibilities to
manage different management systems.
• Multiple policy statements.
• Multiple management systems documentation (Apex or
Systems Manuals).
• Multiple operational control procedures in varying formats.
• Multiple task of record maintenance under each system.
• Multiple cadres of internal auditors and overlapping audit
schedules.
• Multiple and frequent audits by external agencies.
• Overlapping of resources.
 Why IMS
• Inconsistency/ multiple instructions at shop floor levels.
• Increased cost due to overlapping of efforts/ audits by
external agency.
• Multi-focused/multi coordinated efforts
• Multiple internal communications
 Common requirements of IMS
• Policy : Quality/ Environment/ OHS – IMS Policy
• Risk Assessment: FMEA/ Aspect Analysis/ Group Risk
Assessment
• External Requirements: Customer/ Statutory
• Objectives and targets
• Management Responsibility, authority, Resources
• Competence, Training & Awareness
• Internal & External communications
• Control of documents
• Control of production & Service provision/ operational
control
• Contingency plan/ Emergency preparedness & response
plan
 Common requirements of IMS
• Data Analysis / Monitoring & Measurement
• Calibration of measuring equipments
• Corrective and preventive action
• Control of records
• Internal Audits
• Management Reviews
 Documentation Structure

Policy, objectives, organization,

IMS MANUAL outline of Management system

I Processes, practices,
PROCESS DOCUMENTS responsibilities,
AND PROCEDURES interfaces
II
Detailed instructions
INSTRUCTIONS on how to carry out
III
specific tasks

Out side
SPECS IV documents

Design IT Support Production Training

 BENEFITS OF IMS
• Unified Policy statement
• Unified/ single management systems manual addressing the
requirement of ISO 9001, ISO 14001 and OHSAS 18001 in
addition to organizational needs.
• Unified/ single operational control procedures to cover all
situations which can result in deviation from the policy
statement.
• A unified master list of objectives & targets and management
programmes
• An integrated auditing competence (Internal Auditors
equipped with knowledge in competence to perform combine
audits i.e. all management systems at a time)
• Combined certification and audit programme from a single
certification agency.
THANK YOU
 INTEGRATED MANAGEMENT
SYSTEM POLICY

RCF IS COMMITTED TO PRODUCE RAILWAY

COACHES WITH CONTINUAL IMPROVEMENTS IN THEIR
QUALITY, WHILE CONSERVING RESOURCES,
PROTECTING ENVIRONMENT, PROVIDING SAFE AND
HEALTHY WORKING CONDITIONS FOR ITS
EMPLOYEES AND COMPLYING WITH ALL THE LEGAL
REQUIREMENTS
 INTEGRATED SYSTEM PROCEDURES
DESCRIPTION ISP No.
ISP FOR DOCUMENT CONTROL ISP 01
ISP FOR CONTROL OF QESH RECORDS ISP 02
ISP FOR MANAGEMENT REVIEW ISP 03
ISP FOR SUB-CONTRACTOR REGISTRATION, ISP 04
REVIEW,EVALUATION, DEVELOPMENT AND RATING
ISP FOR INTERNAL AUDITS ISP 05
ISP FOR CONTROL OF NON-CONFORMING PRODUCT & ISP 06
PROCESSES
ISP FOR CORRECTIVE AND PREVENTIVE ACTION ISP 07
ISP ON IDENTIFICATION AND EVALUATION OF ASPECTS ISP 08
& HAZARDS.
ISP FOR IDENTIFICATION, ACCESS, UPDATION AND ISP 09
COMPLIANCE OF EHS LEGAL AND OTHER
REQUIREMENTS.
ISP FOR DEALING WITH EHS COMMUNICATION, ISP 10
PARTICIPATION AND CONSULTATION.
ISP FOR OPERATIONAL CONTROL ISP 11

IMS, QMS, EMS, EHS, OHS

 INTEGRATED SYSTEM PROCEDURES
DESCRIPTION ISP No.
ISP FOR EMERGENCY PREPAREDNESS AND RESPONSE ISP 12
ISP FOR MEDICAL AND OCCUPATIONAL HEALTH CHECK- ISP 13
UP FOR EMPLOYEES & INTERESTED PARTIES
ISP FOR INCIDENT INVESTIGATION ISP 14
ISP FOR PERSONAL PROTECTIVE EQUIPMENT ISP 15
MANAGEMENT
ISP FOR WORK PERMIT SYSTEM ISP 16
ISP FOR MANAGEMENT CHANGE ISP 17
ISP FOR TRAINING AWARENESS AND ENSURING ISP 18
COMPETENCE OF PERSONNEL PERFORMING SPECIFIC
TASKS
ISP FOR CONTROL OF INSPECTION ,MEASURING AND ISP 19
TEST OF EQUIPMENTS
ISP FOR EVALUATION OF COMPLIANCE ISP 20

IMS, QMS, EMS, EHS, OHS