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Decisionmakingandproblemsolving 150329101106 Conversion Gate01

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14 views25 pages

Decisionmakingandproblemsolving 150329101106 Conversion Gate01

Uploaded by

M Shah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Decision Making and Problem

Solving

Krishantha Jayasundara
What is Decision Making?
Opinion

Choosing Cognitive
Consider
an Process something
Alternative

Judgment
Decision Making

An act of making up your mind


about something

A position or opinion or judgment


reached after consideration.
Process of Decision Making

Decision Making

Planning Directing

Leading Controlling Organizing


Strategic Decision Making Process
The Elements of Decision Making
• The problem context (Who is affected by the
problem)
The Elements of Decision Making
• Problem finding and agenda setting
The Elements of Decision Making
• Rationales (the reason for doing or believing in
something)
The Elements of Decision Making
• Setting (The business setting)
The Elements of Decision Making
• Scope and Level (how serious is the problem)
The Elements of Decision Making

• Procedural and technical aids


The Elements of Decision Making
• Outcome (The result of the decision)
The Elements of Decision Making
• Implementation
Definitions of Problem Solving
Process of
working To reach a
through details solution
of a problem

• Analytical Skills
• Mathematical skills
• Forward thinking
• Cause and effect analysis
Problem
Solving/Problem
Management

Process Decision
• Problem solving is a mental process of
problem finding and problem shaping
Seven Steps for Effective Problem Solving in
the Workplace
2. Understand
1. Identify the 3. List the possible
everyone's
issues. solutions (options)
interests.

6. Document the 5. Select an option 4. Evaluate the


agreement(s). or options. options.

7. Agree on
contingencies,
monitoring, and
evaluation.
Process of Decision Making
Defining the
problem

Planning the next


Problem Analysis
course of action

Selecting the best Generating


solutions possible Solutions

Analyzing
solutions
1. Defining the Problem

What you want


Identify
to achieve

Clear doubts Analysis


2. Analyzing the Problem
• Current situation

• Finding the route cause


3. Generating Possible Solutions

Possible
alternatives

Make a list
of them
4. Analyzing the Solutions

Pros and cons

Practicality of
each alternatives

Safety
5. Selecting the Best Solution
The most
appropriate
solution

Low cost

High effectiveness
6. Planning the next course of action

Plan what you


are going to do

Draw up the
action plan

Avoid possible
issues in future

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