MANAGEMENT

INFORMATION SYSTEM

Dr.Jhon Veri,S.Kom,MM,M.Kom
 1
Introduction to
Information Systems
1. Identify the reasons why being an informed user
of information systems is important in today’s
world.
2. Describe the various types of computer-based
information systems in an organization.
3. Discuss ways in which information technology
can affect managers and nonmanagerial workers.
4. Identify positive and negative societal effects of
the increased use of information technology.
1. Why Should I Study Information Systems?
2. Overview of Computer-Based Information
Systems
3. How Does IT Impact Organizations?
4. Importance of Information Systems to
Society
[ Opening Case Today, Every Company
Is a Technology Company]

• The Business Problem

• Software Disruptions
– Mobile Phone Carriers
– Credit Card Issuers
– Technology Companies
• The Results
• What We Learned from This Case
About [small] business
1.1 Warby Parker
1.1 Why Should I Study
Information Systems
• The Informed User—You!
• IT Offers Career Opportunities
• Managing Information Resources
The Informed User – You!
1. You benefit more when you understand what is
“behind” IT applications
2. You can provide valuable input
3. You can recommend and help select IT Applications
4. You will be aware of new technology
5. You understand how IT improves performance
6. Understanding IT is very beneficial to entrepreneurs.
IT Offers Career Opportunities

• IT is vital to modern business providing many

lucrative career opportunities
– Programmers, business analysts, systems analysts,
and designers
– Chief Information Officer (CIO) – executive in
charge of the IS function
– Career opportunities will remain strong in the
future
Managing Information Resources

• Managing Information Resources is difficult

and complex because:
– IS has an enormous strategic value to
organizations
– IS’s are very expensive to acquire, operate, and
maintain
– Evolution of the MIS function within the
organization
Managing Information Resources

• MIS personnel vs. end users

• Changing Role of the IS Department
– Traditional Function of the MIS Department
– New (Consultative) Functions of the MIS
Department
Traditional Function of the MIS
Department
• Managing systems development and systems
project management
• Managing computer operations
• Staffing, training, and developing IS skills
• Providing technical services
• Infrastructure planning, development, and
control
New (Consultative) Functions of
the MIS Department
• Initiating and designing specific strategic IS
• Incorporating the Internet and e-commerce
into the business
• Managing system integration including
Internet, Intranets, and Extranets
• Educating the MIS staff about the business
New (Consultative) Functions of
the MIS Department
• Partnering with business-unit executives
• Managing outsourcing
• Proactively using business and technical
knowledge to seed innovative IT ideas
• Creating business alliances with business
partners
1.2 Overview of Computer-
Based Information Systems
• Types of Computer-Based Information
Systems
Types of Computer-Based
Information Systems
• Major Capabilities of Information Systems
• Breadth of Support of IS’s
• Support for Organizational Employees
Major Capabilities of
Information Systems
• Perform high-speed, high-volume numerical computations.
• Provide fast, accurate communication and collaboration within and among
organizations.
• Store huge amounts of information in an easy-to-access, yet small space.
• Allow quick and inexpensive access to vast amounts of information,
worldwide.
• Interpret vast amounts of data quickly and effi ciently.
• Automate both semiautomatic business processes and manual tasks.
Breadth of Support of
Information Systems
• Functional Area Information Systems (FAIS)
– Accounting
– Finance
– Production & Operations Management
– Marketing
– HR
Breadth of Support of
Information Systems
• Two Information Systems support the entire
organization:
– Enterprise Resource Planning (ERP) Systems
• Provide communication among functional area ISs
– Transaction Processing Systems (TPS)
• Support the “real time” monitoring, collection, storage,
and processing of data from the organization’s day to
day operations
Breadth of Support of
Information Systems
• Interorganizational Information Systems
(IOS)
– Supports many Interorganizational operations
– Examples of IOS:
• Supply Chain Management (SCM)
• Electronic commerce (e-commerce) systems
Support for Organizational
Employees
• Clerical Workers
• Knowledge WorkersOffice Automation
Systems (OAS)
• Business Intelligence (BI)
• Expert Systems (ES)
• Dashboards (aka Digital Dashboards)
Types of Computer-Based
Information Systems
1.3 How Does IT Impact
Organizations?
• IT Reduces the Number of Middle
Managers
• IT Changes the Manager’s Job
• Will IT Eliminate Jobs?
• IT Impacts Employees at Work
IT Reduces the Number of Middle
Managers
• IT makes middle managers more productive
• Consequently, IT reduces the number of
middle managers required
IT Changes the Manager’s Job

• Decision making is the most important

managerial task
• IT changes the way managers make decisions
– IT provides near-real-time information
– Managers have less time to make decisions
– IT provides tools for analysis to assist in decision
making
Will IT Eliminate Jobs?

• The competitive advantage of replacing

people with IT & machines is increasing
rapidly
• Increasing the use of IT in business also:
– Creates new job categories
– Requires more employees with IT knowledge and
skills
IT Impacts Employees at Work

• IT Impacts Employees’ Health & Safety

– Job Stress
– Long-term use of the keyboard & mouse
• IT Provides Opportunities for People with
Disabilities
– Speech-recognition for employees unable to type due
to physical impairment
– Audible screen tips for employees who are visually
impaired
1.4 Importance of Information
Systems to Society
• IT Affects Our Quality of Life
• The Robots Revolution Is Here Now
• Improvements in Healthcare
IT Affects Our Quality of Life

• IT has changed the way we work

– Smartphones provide constant access to text,
email, and voice communications
– The lines between time at work and leisure time at
home have become blurred
– Surveys indicate employees take laptops and
smartphones on vacation
The Robot Revolution is Here
Now
• Robotics used in Industry:
– Manufacturing
– Hospitals
– Farming operations
The Robot Revolution is Here
Now
• Robotics used in the Home:
– Roomba to vacuum our floors
– Scooba to wash our floors
– Verro to clean our pools
– Looj to clean our gutters
Improvements in Healthcare

• IT used in Healthcare to:

– Make better/faster diagnoses
– Monitor critically ill patients more accurately
– Streamline the process of researching &
developing new drugs
– To enhance the work of radiologists
– Allow surgeons to use virtual reality to plan
complex surgeries & use robots to remotely
perform surgery
[about business]
1.2 Internet Registry
Enhances Island
Nation’s Economy
[about business]
1.3 Different Types of
Robots
[about business]
1.4 Getting Kids in
Shape
 [ Closing Case Baxter: Coming to
Work Right Next to You ]
• The Business Problem
• Software Disruptions
– Mobile Phone Carriers
– Credit Card Issuers
– Technology Companies
• The Results
• What We Learned from This Case