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    CIO100 - Egov - BPR Strategy - Jackson Makewa-1

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    CIOEastAfrica
    [1] The document outlines the Business Process Reengineering (BPR) strategy in the Kenyan public service. [2] It defines BPR, lists its benefits like reduced costs and improved customer service, and outlines the key steps and requirements for implementing BPR. [3] Implementing BPR in the public service is aimed at achieving Vision 2030 goals and meeting citizens' demands for better quality and timelier services in line with the new Constitution.

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    CIO100 - Egov - BPR Strategy - Jackson Makewa-1

    Uploaded by

    CIOEastAfrica
    91 views13 pages
    [1] The document outlines the Business Process Reengineering (BPR) strategy in the Kenyan public service. [2] It defines BPR, lists its benefits like reduced costs and improved customer service, and outlines the key steps and requirements for implementing BPR. [3] Implementing BPR in the public service is aimed at achieving Vision 2030 goals and meeting citizens' demands for better quality and timelier services in line with the new Constitution.

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    CIO100 - eGov - BPR Strategy - Jackson Makewa-1

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    [1] The document outlines the Business Process Reengineering (BPR) strategy in the Kenyan public service. [2] It defines BPR, lists its benefits like reduced costs and improved customer service, and outlines the key steps and requirements for implementing BPR. [3] Implementing BPR in the public service is aimed at achieving Vision 2030 goals and meeting citizens' demands for better quality and timelier services in line with the new Constitution.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    91 views13 pages

    CIO100 - Egov - BPR Strategy - Jackson Makewa-1

    Uploaded by

    CIOEastAfrica
    [1] The document outlines the Business Process Reengineering (BPR) strategy in the Kenyan public service. [2] It defines BPR, lists its benefits like reduced costs and improved customer service, and outlines the key steps and requirements for implementing BPR. [3] Implementing BPR in the public service is aimed at achieving Vision 2030 goals and meeting citizens' demands for better quality and timelier services in line with the new Constitution.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 13

    BPR STRATEGY IN THE PUBLIC SERVICE

    PRESENTATION BY: Name: Jackson K. Makewa Designation: Assistant Director, ICT, OPM Event: CIO/eGov Conference Date: 29th - 30th November, 2011

    Presentation outline
    1. 2. 3. 4. 5. 6. 7. 8.

    Define BPR Benefits of BPR Steps in BPR Requirements for Implementing BPR Why BPR in the Public Service Envisioned benefits of BPR Levels of implementing BPR in the Public Service BPR Strategy in the Public Service

    1. WHAT IS BUSINESS PROCESS REENGINEERING BPR is the fundamental consideration and radical re-design of organizational processes in order to achieve dramatic improvements (45%) of current performance in cost, speed and quality of service.
    Michael Hammer, 3 Re-engineering the Corporation, 1993
    3

    2. Benefits of BPR
    Reduced cost of doing business Improve efficiency and effectiveness Improve customer service:
    Quality Speed

    Convenience

    Global competition

    3. Steps in BPR
    1. Develop Project Vision

    2. Set goals and targets


    3. Map processes (AS IS) 4. Analyze processes 5. Re-design processes (TO BE) 6. Select tools for BPR (Technology is a key tool but not the only one) 7. Re-engineer prioritized processes 8. Implement new processes
    5

    4. Requirements for implementing BPR


    Top level executive directive High level leadership coordination Management commitment Enabling legislation Effective communication Appropriate Change Management programs Information Technology Resources

    5. Why BPR in the Public Service


    i. To achieve Vision 2030; globally competitive,

    prosperous nation with a high quality of life ii. The New Constitution - empowered Kenyans with the right to quality services iii. Need for transparency, integrity and accountability iv. Kenya is an expensive business destination v. Lengthy procedures and processes in service delivery vi. Current reform initiatives lead to incremental 7 improvements, not dramatic
    7

    Enhanced economic growth To compete globally as a trading partner. To keep in step with developments in global Information Technology To meet the demand by citizens (New Constitution) for: better services quality faster services - timely Enhance transparency, integrity Reduced cost of service to citizens/customers Reduced cost of public expenditure To realize Kenya Vision 2030

    6. Envisioned benefits of BPR

    7. Levels of implementing BPR in the Public Service


    Level Processes
    Taxation- Income, Customs, VAT
    Registration Services Procurement of goods and services

    1.

    National Level

    2.

    Sector Level

    Related services in; Education, Health,

    3.

    Within-Ministry level

    Agricultural, Tourism, manufacturing, Trade, Transport sectors Payments inward, internal and outward Service delivery
    Centralization of common services to avoid duplication
    9

    4.

    County Level

    GBPR INSTITUTIONAL FRAMEWORK

    10

    10

    8. GBPR IMPLEMENTATION STRATEGY


    Strategy
    Appointment of a GBPR Interministerial Technical team

    Time
    October, 2010

    Remarks
    Done Done

    Constituted of the GBPR National October, 2010 Steering Committee (NSC) Headed by HOPS/Secretary Cabinet Developed the GBPR Manual Developed the GBPR Institutional Framework Developed the GBPR Hand-book Developed a GBPR Trainees Manual

    Done 10th 19th January 2011 Done Done Done

    11

    GBPR Implementation Strategy contd


    Strategy
    Trained the GBPR Inter-ministerial Technical Team (including benchmarking) Established the GBPR Secretariat Trained 100 senior Public Servants on BPR to serve as BPR champion in the Government MDAs Senitization of Permanent Secretaries and CEOs Release of HOPS Circular on GBPR Implementations Implementation of BPR in the Public Service at the four implementation levels (National, County, Ministerial and Agency levels) - Priorities Training of Public Servants on BPR Development of an IT M&E System

    Time
    November 2010 June 2011 September 2011 January 2012 January 2012 January 2012

    Remarks
    Done Done Done Not done Not done Not done

    February 2012 March 2012

    Not done Not done


    12

    Way forward in the GBPR Strategy


    Development of Cabinet Memo on BPR in the Public Service Sensitization of Permanent Secretaries and CEOs

    Resource mobilization
    HOPS circular to the Public Service on implementation of BPR Training of public officers on BPR and change management

    programs Selection of areas for GBPR implementation at National Level, Ministerial level, Sectoral level and County Level Implementation of BPR in the prioritized areas like government registration, procurement and payment processes Monitoring and Evaluation

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