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Acknowledgment

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rinkupankajbansal
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28 views22 pages

Acknowledgment

Uploaded by

rinkupankajbansal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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ACKNOWLEDGMENT

I would like to express my special thanks of


gratitude to my social studies teacher. For their
able guidance and support in completing my
project. I would also like to extend my gratitude to
the respected principal mam for providing me with
all the facilities that was required.
Parth yadav
Class 10th
CONSUMER AWARENESS
CONSUMER AWARENESS,
CONSUMER RIGHTS AND
RESPONSIBILITIES

Consumer awareness is an act of making sure the


buyer or consumer is aware of the information
about product ,good ,services and consumers
rights. Consumer awareness is important so that
buyer can take the right decision and make the
right choice consumers have the right to
information, right to choose, right to safety.
CONSUMER RIGHTS

• Right to safety – This is the first and the most important of the
consumer rights. They should be protected against the product that
hampers their safety. The protection must be against any product which
could be hazardous to their health mental physical or many of other
factor.

• Right to information –They should be informed about the products the


products packaging should list the details which should be informed to
the consumer and they should not hide the same or provide false
information.
• Right to choose – they should not be forced to select the product a
consumer should be convinced of the product he is about to choose and
should make a decision by himself this also means consumer should
have a variety of articles to choose from.

• Right to heard – if a consumer is dissatisfied with a product purchased


then they have all the right to file a complaint against it and the fir
complaint cannot go unheard it must be addressed in an appropriate
time frame.
• Right to seek Redressal : In case a product is unable to satisfy the
consumer then they have the right to get the product replaced,
compensate, return the amount invested in the product. We have a
three- tier system of redressal according to the Consumer protection act
1986.

• Right to consumer education: Consumer has the right to know all the
information and should be made well aware of the rights and
responsibilities of the government. Lack of consumer awareness is the
most important problem our government must solve.
RESPONSIBILITIES OF A
CONSUMER

The consumer has a certain responsibility to carry as an aware consumer can


bring changes in the society and would help other consumer to fight the unfair
practices or be aware of it.

• They should be aware of their rights under the consumer protection act and
should practice the same in case of need.
• There should be aware of the product they are buying should act as a
cautious consumer while purchasing the product.
• If in case a product is found of something falls or not satisfactory a
complaint should be filed.
• The consumer should ask for a cash memo while
making a purchase.

• Customer should check for the standard marks that


have been introduced for the authenticity of the
quality of the product like ISI or hallmark etc.
CONSUMER AWARENESS IN INDIA

One of the most important and


successful consumer awareness
campaign in recent times has been
“Jago grahak Jago” campaign you
must have recently come across it it
is a great example of successful
consumer awareness.
INTRODUCTION TO CONSUMER
PROTECTION

A Consumer is the one who assumes to be treated


like a king as the bearing business to the seller.
Previously consumer was asked to beware but these
days fingers have been pointed to seller let seller be
beware as due to policies introduced government laws,
consumer protection, NGO and the increased
competition in the market.
• Consumer protection is a term given to a practice wear in
we need to protect the consumer from the unfare practices,
educating them about their rights and responsibilities and
also redressing their grievances.
IMPORTANCE OF CONSUMER
PROTECTION

• Consumer ignorance: consumer when seeing it from their point of view


then we have gathered so respects of it . Of which, consumer ignorance
needs to be taken care of they should know how to exercise your rights and
how to seek reliefs.
• Unorganised consumer: We need a consumer organisation which can unify
the consumer and help them seek release with their consumer issues.
• Widespread exploitation of consumer: consumer is been exploited through
the ways of adulteration, falls practice, fake weight, incomplete
information on packaged products, misleading advertisements. For
instance, there are many products that claim to make you fair or reduce
your weight but when you use the product it does not provide what is
• Long term interest of business: if one wants
to increase their customer base in long term
they need to make a satisfied customer. A
satisfied customer with their word of mouth
would make more customer and increase the
consumer space.

• Business uses society’s resources: business


should not hamper consumers confidence as
most of the resources taken from the society.
In turn, business keeps in mind public
interest and provide products accordingly.
• Social responsibility: business have responsibilities towards the
consumer, government bodies and society and they should work in a way
which should be beneficial to them and the business as in return it will
flourish their business.

• Moral justice: business has a moral duty to the society and consumer
and they should take steps which should not hamper the society or
consumer they should prevent any sort of exploitation like adulteration,
unfair practices, defective product, fair price and weight.
• Government intervention: To avoid the
situation of government intervention in the
business which could be a hectic task for that
business should designed their trade practice in
such a way with should be in the interest of the
consumer.
CO N S U MER CO MPLAINTS

Consumer complaints are the first step of redressal that the customer
takes in the process of consumer protection hence this is the most
important step that the business meet to handle with extreme care and
dexterity and in the times of internet consumer complaints and feedback
has more power than ever consumer complaints can actually help and
organisation improve their products and services it is a great form of
feedback it give fear of customer satisfaction and if consumer complaints
are dealt with swiftly it actually helps with customer retention and even
improve the Goodwill of your company.
So instead of treating consumer complaints as a hindrance or a headache
organisations can treat it as a way to bring about improvement and grow
their consumer base.

• Self regulation
• Consumer organisation
• Consumer awareness
• Business association
• Government
CONSUMER PROTECTION ACT

Consumer protection act has been


implemented ( 1986) or we can bring into
existence to protect the right of a consumer.
It protect the consumer from exploitation
that business practice to make profit which
is in turn harm the well being of the
consumer and society.
This right help to educate the consumer on the right and
responsibilities of being a consumer and how to seek help or justice
when faced exploitation as a consumer. It teachers the consumer to
make right choices and no what is right and what is wrong.
LEGAL PROTECTION TO
CONSUMERS

• To protect consumer on legal terms, court of law that is consumers court


has late down certain act to protect the consumers on legal grounds.
• This legal protection keeps in text the right of the consumer which when
acted will provide them justice against any dissatisfaction created by the
seller / business / manufacturer.
• This legal Indian framework by consumer court also consist of large
number of regulations that are maintain strictly for the protection of
consumers.
CONSUMER ORGANISATION

• To fight this bad element of the business firms, the consumer needs to
stand together against them and fight for their right. Already there are
various non profit organisations who are working towards these Consumer
affairs- consumer guidance society of India, common cause and voice.
These organisations are dealing with the concern faced by consumers they
have been adopting various measures to achieve this
Thank you

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