Problem Solving
Problem Solving
Define the problem: Generate alternative solutions Evaluate and select an Implement and follow up
• Differentiate fact from • Postpone evaluating alternative • Plan and implement a pilot
opinion alternatives initially • Evaluate alternatives relative test of the chosen alternative
• Specify underlying causes • Include all involved to a target standard • Gather feedback from all
• Consult each faction involved individuals in the generating • Evaluate all alternatives affected parties
for information of alternatives without bias • Seek acceptance or
• State the problem specifically • Specify alternatives • Evaluate alternatives relative consensus by all those
• Identify what standard or consistent with organizational to established goals affected
expectation is violated goals • Evaluate both proven and • Establish ongoing measures
• Determine in which process • Specify short- and long-term possible outcomes and monitoring
the problem lies alternatives • State the selected alternative • Evaluate long-term results
• Avoid trying to solve the • Brainstorm on others' ideas explicitly based on final solution
problem without data • Seek alternatives that may
solve the problem
Thank You!