Module 6 – ServiceLink

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Student Guide Page
Class Name – Version Date 1
Module 6 Objectives 6

A. Use ServiceLink to monitor Cascadia ECUs

B. Use ServiceLink to monitor MSF Switches
C. Use ServiceLink to read/change parameters
D. Use Templates to monitor Cascadia SAM inputs/outputs
Worksheet 6.1 Troubleshooting Complaint …………………………... 6-
5
Exercise 6.2 Starter Relay, Crank Enable Tem-plate ................. 6-9
Exercise 6.3 ServiceLink .......................................................... 6-10
Exercise 6.4 ECU Compatibility ................................................ 6-12
Exercise 6.5 Returning Control to Headlight I/O…………............ 6-13
Module 6 Review ...................................................................... 6-15

Student Guide Page 6-1

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ServiceLink Demonstration 6
▸ USB-Link replaces Magic Key

USB-Link

▸ Required to access CAN

information
▸ Must set up for USB-Link in
Admin screen

Student Guide Page 6-2

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ServiceLink Demonstration 6
ServiceLink Offline not part of initial download
▸ Go to Admin
▸ Offline Setup
▸ Click on Download
ServiceLink Offline
▸ An icon will appear on your
desktop for ServiceLink Offline
▸ All templates work in Offline

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ServiceLink Demonstration 6
Datalink information is now shown on separate screens
▸ 1st Displays CAN
▸ Datalink buttons
▸ Software Version
displayed
▸ Chooses:
templates and
parameters
by version Module 6 – ServiceLink Demonstration

▸ Problem ECUs
shown at bottom
of screen
▸

Student Guide Page 6-4

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ServiceLink Demonstration 6
This screen shows the J1939 Datalink
▸ Note ECUs listed

Student Guide Page 6-4

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ServiceLink Demonstration 6
This screen shows the J1708 Datalink
▸ Note ECUs listed

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Worksheet 6.1- Troubleshooting complaint 6

Customer Complaint:
Sleeper light shuts off when in use,
Driver wants light to stay on to finish book work
What could be possibly causing the light to go out?
Voltage drop to a point that LVD or PLVD (Powernet Management) shuts off
__________________________________________________________________
Electrical loads to keep batteries from going so low that they would not start the truck
__________________________________________________________________
Where would the driver find information on the possible cause of Sleeper light going
out?
Drivers manual – Electrical section – 3.4, 3.5 ,3.6
___________________________________________________________________

Where would the technician find additional information on LVD?

TM Cab Systems C06 Standard Features, .09 Power Management
__________________________________________________________________

Source: Student Guide Page 6-5

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SAM Cab LVD Function 6
Cascadia Powernet Management
Priority level 1, 2, 3 loads shut downs

Key On,
Eng. On,
less than
12.5 V

Key ON, Off

or ACC On,
with Eng. Off,
less than
12.3 V

Student Guide Page 6-6

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SAM Cab LVD Function 6
Designated Loads
Priority level 2 and 3 loads and shut downs

Key Off,
Eng. Off
less than
12.3 V

Key ON, Off

or ACC On,
with Eng.
Off,
less than
12.05 V

Priority level 3 loads only effected by LVD

Key Off, Eng Off, less than 12.05 V

Student Guide Page 6-7

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Exercise 6.1 6
When performing this exercise on a truck

▸ Connect ServiceLink to the truck and open the Progressive Low Voltage Disconnect
Template .
▸ Start the engine to bring the voltage on the template to above 14.5, you only need
to run it for a very short time to do this.
▸ Turn off the engine and remove the ground cables from 3 of the batteries.
▸ Turn the ignition switch to on.
▸ Turn on the footwell lamp and the dome lamp.

Student Guide Page 6-8

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 Exercise 6.1 Power Management Template LVD 6
1. Observe the template using ServiceLink.
Now begin pulling the voltage down by turning on the HVAC blowers and the headlamps.
You may have to wait two or three minutes. You want to have the voltage below 12.3.
You want to be observing both the truck and the template.
2. Did the LVD cut out? Yes or No
3. What components shut off?
Footwell Lamp ___
X
HVAC Blower X___
Dome Lamp X___

Head Lamps ___

Turn off the head lamps and wait one or two minutes.
4. Did components turn back on? Yes or No
5. Locate the following Information in the Note Pad on the top bar of the template screen:
60 Sec. Going down 45
What is the time delays between levels and LVD: Going up __ __Sec

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Exercise 6.2 Starter Relay, Crank Enable Template 6
Driver complaint: Intermittent Engine Cranking
Note: if conducting this test on a truck make sure to follow safety procedures
1. Where would the driver find engine starting information?
Drivers Manual
List Book __________________ 9.1
Page _________
2. Does this vehicle have a safety condition? Yes or No
Clutch Switch
3. What is the starter (safety) interlock? ___________________________
Connect ServiceLink and open the Crank Enable template.
4. Attempt to crank the engine without depressing the clutch. Did it crank? Yes or No
5. Does the template indicate when the clutch is depressed? Yes or No
6. Depress the clutch and attempt to crank the engine. Did it crank? Yes or No
Locate the engine ECU fuse (MCM) in the PTPDM and remove it (see Module 2).
Return fuse when finished testing
7. Is there anything on the template that didn’t work? Yes or No
ENG RPM, tach needle moves to the far right
8. If yes, what was it? ____________________________________
9. Where would the tech find additional information on engine starting / interlocks?
Cascadia TM under PowerTrain / Engine: P0101/7 – Theory of Operation
______________________________________________________________________
P01.01/14 - parameters

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Exercise 6.3 ServiceLink 6
Connect ServiceLink to the truck or one of the simulators.

1. How many ECU show up on the left hand column? Approx 11, Depends on truck
_______________________
2. Which Datalink is active on the opening screen? (Cabin) CAN
____________
3. Click on J1939, is the ECU list below the Datalink bar different?
Yes or No
4. Now click on J1708, are there ECU’s “grayed out” on this list?
Yes or No
5. Why are they “grayed out”?
a. they are not installed on this vehicle
b. they are not powered up at this time
c. they report on a different data link and only show up here because of a
message generated by the CGW
d. none are “grayed out”

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Exercise 6.3 ServiceLink 6

6. Clickon the Central Gateway icon in the left column and go to Flashing, go ahead
and re-flash the CGW.
Was it successful? Yes or No
7. When would you re-flash an ECU? (Choose all that apply)
a. before conducting any troubleshooting
b. as a last resort when no problems are found and you suspect an ECU
problem
c. when there is an update to the software for a specific problem
d. when you install a new ECU
Click on the Modular Switch Field icon in the left column and then click on the
Parameters button Look at the options on the template.
8. What should be done before changing any parameters?
a. Reset parameters
b. Create a save point.
c. Restore a save point

Student Guide Page 6-10,11

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Exercise 6.3 ServiceLink 6

9. Find a parameter, other than the first one on the list, that is filled in and double
click on it. Once the new screen opens up, click on the arrow to the right of box
with the Part Number Options. This should give you two PARM part numbers and
descriptions. One will end in NC.
What do you think NC means?

No Content - It turns the switch function off

_________________________________________________________________
10. Now click on the Switches button. This is an interactive list of all the switches
connected to the MSF. Activate some of the switches and watch the screen. Were
you able to see them change?
Yes or No
11. Now activate the ID154 switch; did you see it change? Yes or No

12. Not a multiplexed switch

If No, why not? ___________________________________________________

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Exercise 6.4 ECU Compatibility, I/O controls and Safety 6
Interlocks

a. Connect the ServiceLink to the truck or simulator board

(must have 5.2 or newer SAM software loaded).
b. Turn IGN key on
c. Open CAN template “Marker Tail and Clearance Lamps”

1. Observe the “ECU Compatibility” area in the upper-left corner, fill and answer the
following:

What is the software version – SAM Cab: 7 • 36 • 5 or later

2. Is the Software version compatible with this template? (Circle one) Yes / No

What is the software version – SAM Chassis: 7 • 36 • 5 or later

3. Is the Software version compatible with this template? (Circle one) Yes / No

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Exercise 6.4 ECU Compatibility- I/O controls and Safety 6
Interlocks
4. How many marker and clearance lamps circuits have I/O control buttons available?
_______ 6
Observe the “IO Control Safety Interlocks” area in the far-left side and answer the following:
5. What is the color and status of the Park Brake interlock? ___________________
6. Green / Set
What is the color and status of the Vehicle Speed interlock?_________________
Make sure the headlight switch in the cab is off. In the template, turn Green / 0 MPH
on the output: Marker
Corner Front Left
7. Look at the vehicle. Did the lamp turn on?_______________________________
Observe the “IO Control Safety Interlocks” area again, Yes
Release park brake (Safety)
8. Did the park brake color and status change? If so, to what? _________________
9. Look at the vehicle. Did the lamp turn on? Why or why not?
Yes / Red
__________________________________________________________________
Click the “Return Control to Vehicle” button
No / only needs one of the safety interlock needs to be met, (0 MPH)
10. Did the lamp turn off? ___________________________________
Close the template
Yes
Student Guide Page 6-12
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Exercise 6.5 Returning Control and Headlight I/O: 6
a. Connect the shop PC to a truck with 5.2 or newer SAM software.
b. Turn IGN key on
c. Open CAN template “Headlights, Low beam, High beam, Flash to Pass,
Follow Me Home”
d. Turn on the headlights with the rotary switch in the dash
1. Which controls changed status in the template?
Input: Rotary Switch Output: Low beam Left / Right (ON)
___________________________________________________________________
2. What does this tell you about the Input’s and Output’s of the Headlight Circuit?
___________________________________________________________________
Input / Output for the Low beam Left and Right is working, any non functioning
Low beam light is a chassis wiring problem or failed component (lamp) or
___________________________________________________________________
an burned out SAM Cabin FET. G02.04/707/32 – Logic Controlled Unfused Outputs

Student Guide Page 6-13

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Exercise 6.5 Returning Control and Headlight I/O 6
Turn off the headlight switch in the dash In the template click the “ON” button next to
the Low beam outputs
3. Which lights have turned on?
Low beam Left / Right
__________________________________________________________________
4. What can does this tell you about the low beam?
Confirms SAM output to Low beam Left / Right is working,
___________________________________________________________________
In the template, click the “OFF” button next to the low beam outputs
5. Did the low beam lights turn off? (Circle one)
YES or NO

If No, why not?

NA / answer was Yes
___________________________________________________________________

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Exercise 6.5 Returning Control and Headlight I/O: 6
Turn on the headlights again using the rotary switch in the dash
6. Did the low beam lights turn on? (Circle one)
YES or NO
If No, why not?
ServiceLink template is controlling the SAM Cabin
___________________________________________________________________
In the template, click the “Return Control to Vehicle” button in the upper-right corner.
7. Did the low beam lights turn on? (Circle one)
YES or NO
IF Yes, what was keeping the light from be on when the headlight switch was turn
on?
ServiceLink template has controlling SAM Cabin, using the
___________________________________________________________________
returned control to the vehicle button, removed template control
___________________________________________________________________
locate the following Information in the Note Pad on the top bar of the template
screen:
8. What condition activates the Follow Me Home feature.
Key switch is turn off with in 30 seconds after the head light switch being turn off
___________________________________________________________________
Close the template.

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Review Reminder 6

▸ Please complete the review questions at the end of the module

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Module 6– ServiceLink 6
1. Why does ServiceLink require the use of the Nexiq USB-Link?
To access CAN information

2. What is the names of 4 ECU that show up on the ServiceLink CAN ECU list?
SAM Cabin, Central Gateway, Modular Switch Field, SAM Chassis

3. Inthe LVD function the Utility Light is in which of the following Designated Loads
Circle one
Priority Level I Loads Priority Level II Loads Priority Level III Loads
4. In
the ServiceLink CAN template with IO controls, what are the two IO Control
Safety Interlocks
Park Brake and Vehicle Speed
5. Where on the opening ServiceLink screen does a problem ECU show up?
Bottom of the screen

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Module 6 Review 6
The Student will be able to:
A. Use ServiceLink to monitor Cascadia ECUs
B. Use ServiceLink to monitor MSF Switches
C. Use ServiceLink to read/change parameters
D. Use Templates to monitor Cascadia SAM inputs/outputs

Student Guide Page 6-15

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