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Real Time Access to Real Time Information

GoldenGate is Strategic to Oracle

Best-in-class leader in real-time data solutions Complements existing Oracle products Continuous Availability for heterogeneous systems Real-time data access for Reporting Real-time data for BI, EPM, Exadata Zero-downtime migrations / upgrades to Oracle Database and Applications Over 400 customers with 4,000+ implementations across Fortune 500 companies: Financial Services, Communications, Healthcare, Public Sector, Retail & Utilities industries Top 3 of 5 largest commercial banks Top 3 of 3 busiest ATM networks Top 7 of 10 financial data services companies Top 4 of 5 telecommunications providers Top 3 of 5 largest food & drug stores

Customers Demand Continuous Real Time Data

While Lowering IT Costs and Gaining Operational Efficiencies

Real-Time Business Operations

Continuous Availability of Critical Applications and Data
Continuous Uptime in event of disaster No downtime during planned outage Load balancing & Data distribution

Real-Time Information Access for Intelligence & Decisioning

Instantly available Data for Reporting Access to Key Information for Analysis Across Heterogeneous Systems

Lower IT Spend & Improve Efficiencies

Choose best system for need Modernize Legacy Systems Offload for reporting

Oracle GoldenGate
The Solution for Enterprise-wide Real Time Data Needs

Database and applications, Mixed sources, distributed systems, legacy, OLTP, OLAP

Real-time information

Mission Critical Applications & Data, Business Intelligence, Reporting for Customers, Partners & Employees

Real-time Access

Oracle GoldenGate delivers real-time access of real-time information, enabling companies to dramatically improve the availability, reliability, and performance of critical data across enterprise systems.

Real-time Business Delivers Value & ROI

90% reduced recovery time for mission-critical transactional application Worlds Busiest ATM Network Remains Continuously Available

Bank of America

VocaLINK

Processing > 1 Billion Transactions each year, and zero outages

100% paperless environment drives efficiency and improves patient care across hospital
Montefiore

Swedbank

100% availability during phased upgrade for 24x7 critical CRM application
HSN

6X productivity gains in manufacturing plant with real-time data

AMD

Oracle GoldenGate Use Cases

Enterprise-wide Solution for Real Time Data Needs

Standardize on Single Technology for Multiple Needs Deploy for Continuous Availability and Real-time Data Access for Reporting / BI

Disaster Recovery, Data Protection Standby

(Open & Active)

Zero Downtime Migration and Upgrades

Log Based, RealTime Change Data Capture

Operational Reporting

OGG

Reporting Database

ETL ODS ETL EDW

Heterogeneous Source Systems

Real-time BI

EDW

Query Offloading

Highly Flexible Fast Deployments Lower TCO & Improved ROI

Data Distribution

Value Propositions for Oracle GoldenGate

Oracle GoldenGate
Delivers continuous operations for mission critical applications to eliminate unplanned outages and reduce cost of planned outages. Lowers IT costs through heterogeneous support for multiple platforms to leverage lower cost infrastructure for query offloading. Improves efficiencies through improved performance, scalability of real-time feeds, and data distribution. Reduces risk by ensuring data integrity and reliability between source and target systems. Improves business insight through real-time BI Data Warehousing and report offloading. Reduces barriers to sharing data because of no application impact for real time data acquisition.
8

Oracle GoldenGate Technology Differentiators

Oracle GoldenGate provides low-impact capture, routing, transformation, and delivery of database transactions across heterogeneous environments in real-time

Key Differentiators:
Performance Non-intrusive, Low Impact, Sub-second latency

Extensible & Flexible

Open, modular architecture - Heterogeneous sources & Targets Maintains Transactional Integrity - Resilient against interruptions and failures

Reliable

Oracle Products for Data Movement

Comparing How They Work

Disaster Recovery & Data Protection Redo in Memory Buffer

Direct Memory Access

Active Data Guard

Direct Write to Logs

HETEROGENEOUS

Real Time Data Integration & High Availability

Read On-Disk Logs

GoldenGate

Fast SQL

Data Integration for Data Warehouse & SOA

SQL Query

Data Integrator

Set-based, Complex SQL

10

Key Solutions for Oracle GoldenGate

11

Solution Query Offloading

Cost Reduction Improve Resource Utilization

Find a solution that can transfer our data in real-time, keeping up with data volumes and meet future business needs. In actuality, GoldenGate was the only solution that handled all three requirements with ease. J Seelan, DBA Manager, 1800-Flowers.com

12

Query Offloading
For Resource Utilization
Solution

Query Offloading

Improve Resource Utilization

OLTP Transactions Read Only Users

Leverage existing physical standby database using Oracle Active Data Guard for read-only & queries Improve utilization on both OLTP and standby systems by segmenting all query traffic to standby. Offloads Queries - reduces load on transactional systems Leverage existing investment in physical standby database

ADG

Benefit

Oracle Primary Database

Oracle Physical Standby Database

Do you want to take advantage of your physical standby database for queries and improve resource utilization across OLTP and standby Systems?

13

Query Offloading
Infrastructure Cost Reduction
Solution Cost Reduction
OLTP Transactions Read Only Users

Query Offloading

Create a real-time replica of existing expensive operational system (e.g. legacy or big iron) on Oracle with RAC on Linux. Sync replica in real-time and route all read-only traffic

OGG

Benefits
Reduce/Eliminate query load on transactional system Directly reduce cost of legacy, mainframe, nonoracle

Non-Oracle or Legacy Platform

Oracle Platform

Do you want to move query processing to standard, lower cost DB & Hardware infrastructure with no disruption to critical transaction processing systems & satisfy business end-users as data volumes and users grow?

14

Query Offloading Case Study

Query Offloading Saves Millions $
COMPANY OVERVIEW A world leader in the travel marketplace, Sabre Holdings merchandises and retails travel products and provides distribution and technology solutions for the travel industry GoldenGate PROVIDES Supports 1.6TB of data movement per day to read-only servers Source Oracle 10g | Target MySQL Current plans to migrate to Oracle 11g on both source and target.

CHALLENGES / OPPORTUNITIES Optimize OLTP system performance offload all query activity Reduce TCO via platform changes and segment lookers from bookers Handle growing data volumes and support heterogeneous systems over lifecycle of Air Travel Shopping Engine (ATSE) Maintain data integrity across all systems

RESULTS 80% TCO Reduction Millions $$ saved

Lookers vs Bookers

Query Offloading Use Case

Reduce Load on Prescription Filling Systems by 75%; Payback in <3 Months
COMPANY OVERVIEW A $37B national grocery retail specializing in grocery, supply chain operations, and pharmacy, Supervalu operates over 2500 groceries, 5000 supply chain endpoints, and 920 in-store pharmacies. Oracle PROVIDES: Real-time data integration with sub-second latency Successful integration of 3 disparate platforms Ease of use and implementation, and data integrity

CHALLENGES / OPPORTUNITIES Pharmacy division supporting 920 stores needed to centralize ARx data from 920 stores in real-time into the data warehouse Growing volumes: Needed to scale from 4.7 TB to 20 TB over one year timeframe Minimal impact to hundreds of source systems and target system with data mapping and transformations

RESULTS 75% reduction in CPU utilization on the ARx environment. Projected savings of $3.5 million over 5 years with payback in 2.8 months.

The view that GoldenGate [gives] us into the ARx data stream is worth the price tag alone. - Reed Hull, Senior Systems Analyst & ARx Architect, SUPERVALU

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Solution Continuous Availability

Disaster Recovery / Data Protection Zero-Downtime Migration / Upgrade Data Distribution / Synchronization

We believe this is the only product on the market that can meet our demands for 99.95% database availability, performance and scalability. Chris Uriarte, CTO, Retail Decisions

Continuous Availability
Zero Down-time Migration and Upgrade
Solution

Continuous Availability

Previous Version

New Version

OGG
Old DB Version New DB Version

Migrate from any heterogeneous database to Oracle11g with minimal downtime Migrate hardware or OS platforms with no downtime Upgrade Siebel CRM with no downtime Allow active users to move to new system gradually while both systems are live

Benefit
Standardize your data center and modernize platforms Zero down-time for mission critical applications Safely migrate users from one system to the next, while keeping both systems running. Lower risk by enabling failback

Do you need to migrate your database or upgrade critical applications but cant afford to take any down time and impact critical business processes?

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Continuous Availability
Disaster Recovery, and Data Protection
Solution

Continuous Availability

Create standby database for failover in case of failure/outage Automatically repair data corruptions on both primary and standby Use standby database for queries
Live Transactions Read Traffic

Benefit
Eliminate unplanned downtime Protect data against all kinds of failure Leverage standby systems for offloading

ADG

Active

Standby

What product to position?

Active Data Guard. Up-sell the additional value of GoldenGate since it also includes Active Data Guard, can be utilized for upgrades/migrations

Can you afford to have your mission critical systems to go down in a catastrophic event or a system failure do you have a reliable contingency?

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Continuous Data Availability

Data Distribution / Synchronization

Continuous Availability

Oracle 9i

Oracle 11g

Solution
Replicate data for distributed applications to drive global operations and improve operational efficiency Distribute data in real-time across Oracle and Non-Oracle environments Active-Active configuration keeps multiple data centers in sync

OGG

Oracle 10g

SQL Server

Benefit
High Availability for mission critical data Ability to scale, handle large & growing data volumes Access to consistent data across geographically dispersed data centers

How does your data keep up with the demands of your 24x7 global business. Can all business units access the same, up-to-data information at any time, continuously?

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Complementary and Used Together

Active Data Guard and GoldenGate
Central Hub Active Data Guard Physical Standby

Continuous Availability

GoldenGate Targets GoldenGate Source & Target

Example of a how a global hub & spoke manufacturing operation may be deployed using both Active Data Guard and GoldenGate

GoldenGate Source & Target

GoldenGate Target

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Continuous Availability Case Study

High Availability of Manufacturing Application Meets Stringent SLAs
COMPANY OVERVIEW Research In Motion (RIM) is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. GoldenGate PROVIDES Active-Active configuration provides same data across worldwide plants Improved system performance & response times Zero downtime DB migration to new version using phased approach RESULTS All of manufacturing from VP to engineer on plant floor can access most up to date info.

CHALLENGES / OPPORTUNITIES Experiencing exponent growth and stringent carrier SLAs to meet growing demand for Blackberry devices Maintain continuous availably of critical data across all global data centers (4) for manufacturing plants All plants see same data and can move devices based on regional demand

Continuous Availability Use Case

24x7 Fraud Detection & Payment Processing for Blue-Chip Retailers
COMPANY OVERVIEW Retail Decisions (ReD) is a payment card issuer and a world leader in card fraud prevention and payment processing. A specialist supplier to the payments industry worldwide. Its blue-chip international clients come from the global telecommunications, retail, travel, petroleum, banking and the broader e-commerce sectors Oracle PROVIDES: Fraud Detection (ReDShield) using Oracle 9i and 10g databases U.S. Payment Processing system, using SQL Server databases also supports data access for Web apps and Reporting

CHALLENGES / OPPORTUNITIES Typical Service Level Agreements dictate 99.95% availability & aggressive sub-second average response times Must ensure quick, massive scalability High cost of downtime -- ReDs clients lose millions of dollars per hour Global clients; data centers on 4 continents

RESULTS Lightning Fast implementation Time to recover: ZERO minutes Reduced database license & infrastructure costs

"We needed a mega-scalable architecture capable of handling increasing e-commerce traffic, while meeting our customers' stringent SLAs. - Chris Uriarte, CTO

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Continuous Availability Use Case

During Siebel Upgrade & Database Migration
COMPANY OVERVIEW HSN is an interactive lifestyle network and retail destination, offering a curated assortment of exclusive products combined with top brand names. HSN incorporates experts, entertainment, inspiration, solutions, tips and ideas to provide an entirely unique shopping experience for its customers. CHALLENGES / OPPORTUNITIES Eliminate downtime during major Siebel upgrade from version 6.2 to 8.0 Additionally, upgrade Oracle database 8i to 10g with no downtime Conduct a phased migration approach to allow time for training & testing Minimal business disruption Oracle PROVIDES: Continuous availability during major migration project. Active-Active configuration provided data synchronized across old & new systems Provided upgrade & downgrade logic between old and new Siebel versions

RESULTS Enabled migration of 1500+ users to new system Reduced risk with live parallel running of both old and new Zero downtime No disruption to the business & continuous order processing on mission critical system

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Continuous Availability Use Case

Data Distribution & Enterprise-Wide Data Movement
COMPANY OVERVIEW Headquartered in Zurich and Basel, Switzerland, UBS is one of the world's leading financial firms. It serves a discerning, international client base for wealth management, investment banking and asset management. In Switzerland, UBS is the market leader in retail and commercial banking. Oracle PROVIDES: Data distribution among internal applications Data distribution for read-only archiving and reporting Database High Availability and Disaster Tolerance Database rolling upgrade/active migration Topology includes one-way and multi-master on Oracle instances RESULTS Replaced Sybase Replication Server product and standardized on GoldenGate for all data movement Reduced costs by eliminating mid-tier servers Replicating all heterogeneous databases across the enterprise protects against downtime.

CHALLENGES / OPPORTUNITIES Large, Complex & Heterogeneous environment for 100 back office applications Numerous installations that require a flexible solution. (Oracle, Sybase & MS SQL Server) for both production and development.

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Solution Real-time Data Integration

Operational Reporting Real-time Business Intelligence

Accessing the data in real time using GoldenGate we can immediately see if were profitable and if our business processes are working. - Sam Peterson, SVP Technology, Overstock.com

Real-Time Data Integration

Operational Reporting
Solution

Real Time Data Integration

Report on live data in transactional systems No additional load on source system offload reporting to a database instance that is synchronized in real time

Benefit
OGG
Enables tactical reports quickly for decision making and business transparency Removes impact from source systems Avoids the political challenges of running reports on transactional systems

Transactional Applications

Operational Data Store

Do you have adequate transparency into the data in your most sensitive transactional systems?

27

Real-Time Data Integration

Enables Real-time BI
Solution
Real-time Integration + Bulk Data Transformation Production

Real Time Data Integration

ODI

Populate an operational data store for operational BI with real-time data Run ELT from the ODS to load data warehouse with transformed data

OGG
Enterprise Data Warehouse Oracle Database, Oracle Exadata Heterogeneous Sources

Benefit
Improves business insight Combines intelligence on current business status with historical context Eliminates load on source systems Reduces latencies and batch windows

Do you need better business insight with the most current data and no impact to your critical systems?

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Data Integration for Business Intelligence

Data Warehouse Loading
For Typical Data Warehouse, Use Data Integrator Enterprise Edition
ODI-EE has GUI design environment for ETL developers ODI-EE has basic changed data capture for typical ETL situations ODI-EE has rich transformations and ability to add-on Data Quality
Sources: Legacy, Packaged Apps, OLTP Databases

Typical Data Warehouse

ODI-EE
Target: Enterprise Data Warehouse or Data Mart

Add GoldenGate to ODI-EE or 3rd Party ETL

When sensitivity about source system invasiveness is high When very low latency is critical When transactional integrity in the data warehouse is important

Real Time Data Warehouse

ODI-EE
OGG Sources: Legacy, Read Packaged from DB Apps, OLTP Logs Databases OGG

Continuous Updates

Target: EDW or Data Mart

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Data Integration for Business Intelligence

Data Integration for Business Intelligence

Operational BI
GoldenGate for Offloading, BI Publisher for Reporting
Remove the concerns of transaction system operations teams about operational BI

Non-Invasive Operational BI

Sources: Legacy, Packaged Apps, OLTP Databases

OGG
Target: ODS

Add ODI-EE and DW to Combine Operational and Analytical BI

Get combined benefits of insight into current business state with the deeper analysis and historical context of a traditional data warehouse Load the data warehouse by running ELT off of the ODS to streamline processes and avoid load on transactional system

Operational and Analytical BI

Sources: Legacy, Packaged Apps, OLTP Databases

OGG
Target: ODS and DW
ODI

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Real Time Data Integration Case Study

Better BI to Reduce Customer Churn

COMPANY OVERVIEW DIRECTV is a $17 billion provider of satellite-based television services. DIRECTVs 7,500 employees operate the companys broadcast centers, monitor satellites, and deliver service to about 17 million U.S. and over 5 million Latin American customers.

GoldenGate PROVIDES Real-time data integration from Siebel CRM on Oracle to central Teradata Warehouse 1,500 service agents log 600,000 customer calls p/day GoldenGate moves 150-200 million records per day with 1.5 second latency.

CHALLENGES / OPPORTUNITIES Maintain high quality customer service in competitive market reduce churn! Centralize customer information for a single view to support sales, marketing, support & field service Significantly reduce data latency in central data warehouse for all queries & reports edict for < 15 minutes!

RESULTS Significantly reduced churn by 25% All business units have access to real-time business data.

Real-Time Data Integration

Improve Customer Service by Analyzing Real-Time Data
COMPANY OVERVIEW DIRECTV delivers satellite-based television services to U.S. and Latin American customers in homes and businesses. Their operations include some of the world's most advanced technologies in the delivery of a seamless viewing experience. Oracle PROVIDES: Off-load real-time data from production Siebel/Oracle to Teradata V2R6 Multi-database, application and platform support

CHALLENGES / OPPORTUNITIES Offload Transactions from Siebel system to Active Data Warehouse Corporate-wide SLA: Perform decision support on data that is <15 minutes old. Handle growing data volumes: 150 200 million records per day into the data warehouse Improve responsiveness of field technicians by optimizing call routes

RESULTS Moves Siebel data to the warehouse with latency of only 1.5 seconds DIRECTV ranked top in its industry in the American Customer Satisfaction Index

With GoldenGatewe know exactly whats happening with our customers and staff across all service areas at all times. - Mike Benson, CIO, DIRECTV

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Real-Time Business Intelligence

Real-Time Data and BI Enables Intra-Day Business Optimizations

COMPANY OVERVIEW Overstock.com is an online closeout retailer offering high-quality, brand-name merchandise, including bed-and-bath goods, home dcor, kitchenware, watches, jewelry, electronics and computers, sporting goods, apparel and designer accessories among other products at discount prices.

Oracle PROVIDES: Support for high availability & disaster tolerance across Oracle production sites Zero-downtime system migration and upgrade Enable active data warehouse roll-out in 90 days with real-time data feeds Complements Oracle Data Integrator for data transforms on target RESULTS Customer analysis now done in minutes, rather than days Dashboard reports using real-time data for P&L & customer profitability Google Adwords adjusted based on real-time data reports Ranked #4 in customer service by National Retail Federation

CHALLENGES / OPPORTUNITIES Better understand customer purchasing behavior Provide timely information to support marketing, merchandising & operational decisions Improve shopping database reliability & uptime

33

Comparing GoldenGate & Streams

GoldenGate is Oracles strategic Streams continues to be a replication solution supported Oracle Database feature

Oracle GoldenGate Out-of-the-box solutions Broad heterogeneous support Excellent reference base

Oracle Streams Highly customizable and flexible Optimized for Oracle Database Few large references

Question: I already have Streams with Oracle DB? Why buy GoldenGate? Better ROI overall: GoldenGate is lower cost to implement and maintain Enterprise-wide solution: GoldenGate easily expands to new use cases Support for Streams continues: Continue to use Streams where its deployed

34

Complementary and Used Together

Active Data Guard and GoldenGate

Heterogeneous Distributed Oracle Subset Replicas GoldenGate Oracle DB Primary

Oracle Active Data Guard

Oracle DB Standby

Disaster Recovery & Data Protection

Fast failover to physical standby database Fastest solution for Oracle Oracle Database only Allows standby to be open for reads to leverage customer investment Transparent data protection to repair corrupted blocks on primary or standby

Data Distribution / Synchronization

Enterprise-wide heterogeneous replication Zero downtime operations Non-invasive by reading database logs Supports active-active scenarios Ensures transactional consistency High volume; low latency Guaranteed delivery across wide area networks

Oracle Active Data Guard

Oracle GoldenGate

35

Product Comparison
Active Data Guard and GoldenGate
Oracle Active Data Guard
Target Environment Technology Benefits
Oracle Data Guard users Physical replica maintained by shipping redo blocks Readable Data Guard standby Highest transaction rates Automatic repair of corrupt blocks High-value, simple add-on Oracle-only Identical schemas Similar platforms Local updates disallowed

Oracle GoldenGate
Any distributed, heterogeneous computing environment Logical replica maintained by replaying transactions Bi-directional or uni-directional Capture once, apply many (N-way) Supports different schemas Supports heterogeneous platforms* Some data types unsupported Manual switch-over / fail-over

Restrictions

* Supported DBMS today: Oracle, MySQL, DB2, SQL Server, Sybase, Nonstop SQL, Enscribe, Teradata, Ingres, Greenplum, Netezza Supported Platforms today: IBM AIX, IBM Z/OS, HP-UX, HP NonStop , Solaris, Linux Windows

36

Complementary and Used Together

Data Integrator Enterprise Edition and GoldenGate
Oracle Data Integrator Enterprise Edition

Oracle GoldenGate

E-LT Transformation
Heterogeneous Targets

Real-time Data
Heterogeneous Sources

Bulk Data Movement and Transformation

Fastest E-LT Solution Optimized SET-based transformation for high volume transformations Data lineage for improved manageability Integrates to Data Quality

Real-Time Data Integration and Replication

Fastest real-time solution Sub-second latency for real-time feeds Guarantee delivery eliminates data loss Eliminates down-time for migration and upgrades Least intrusive to source systems Leverage ELT/ETL for complex transformation

Oracle Data Integrator Enterprise Edition

Oracle GoldenGate

37

Product Comparison
Data Integrator Enterprise Edition and GoldenGate
Oracle Data Integrator (with CDC)
Target Environment Technology Benefits
Non-real-time ETL / Data Warehouse Loading SOA use cases Extract database changes periodically as a snapshot Easy to incorporate into ETL process requiring initial load and incremental updates App server-deployed agent Complex transformations for typical DW

Oracle GoldenGate
Any heterogeneous low-latency requirement Bi-directional data synchronization Read and propagate a continuous stream of changes from database logs Non-invasive to source database no shadow tables, no queries Captures all history Lowest latency

Restrictions

Out-of-box capture is trigger-based Limited to row level transformation capture for most DB platforms

38

Oracle GoldenGate
Technical Solution Overview

39

How It Works: Modular Architecture

Capture: Committed changes are captured (and can be filtered) as they occur by reading the transaction logs. Trail files: Stages and queues data for routing. Pump: Distribute data for routing to multiple targets. Route: Data is compressed, encrypted for routing to targets. Delivery: Applies data with transaction integrity, transforming the data as required.

Pump Capture
Source Trail

LAN / WAN / Internet

(TCP/IP)

Target Trail

Delivery

Pump

Source Database(s)

Delivery

Target Trail

Source Trail

Capture

Bi-directional

Target Database(s)

40

Query Offloading
Database Tiering: Save Millions and Drive Revenue
Business Challenges: Ensure continuous availability of Air Travel Shopping Engine (ATSE) throughout upgrades and migrations Optimize system performance to handle growth and scale, while reducing TCO via platform changes Low latency data movement between OLTP (bookers) and search database (lookers) GoldenGate Solutions: Zero Database Downtime during hardware and database migration for ATSE Database Tiering insures high availability, top performance and lower costs Real-Time Data Integration for lookers query activity on lower cost platform Results: 80% TCO reduction millions of dollars in savings Higher customer satisfaction - improved response times and availability

Database Tiering Enables Top Performance, Unlimited Scalability

Air Travel Shopping Schedule & Availability Changes Accounts & Billing

Oracle Databases

Schedule & Availability Updates

Fare & Rule Updates

GoldenGate Transaction Updates Up to 800,000 p/hour, 1.6 TB/day

Lookups

156 MySQL Databases on Linux

GoldenGateprovided the glue to move the data across

systems, evolving our overall approach in parallel with the future of online travel commerce. - James Harding, VP of Systems Planning & Performance, Sabre 41

High Availability: Live Standby

Software as a Service to Financial Institutions, No Interruption
Business Challenges: Ensure no interruption to ongoing business operations for banking and financial institution customers Enable continuous availability of critical applicationsaccount opening, funds transfer Implement a reliable, in-house live standby solution GoldenGate Solution: GoldenGate Software Live Standby for High Availability / Disaster Tolerance replicates data from multiple Oracle RAC clusters to an exact replica of the production environment In case of outage or failure, web applications are unaffected and business as usual is maintained for global financial services clients Live Standby increases ROI by allowing for data integration into data warehouse to run reports via Oracle BI Enterprise Edition

Live Standby for High Availability and Disaster Tolerance

Live Standby Oracle 10g RAC Clusters Oracle 10g RAC Clusters

Custom ETL Script

Oracle Data Warehouse

GoldenGate has opened our eyes to other areas throughout our business where near realtime data can deliver added value to the business and a better return on investment. - Burak Yenier, Sr. Dir. of Operations, CashEdge

42

High Availability: Active-Active

Disaster Recovery for ATM Processing & Electronic Payment
Business Challenges: Processing 1 Billion Transactions per Year
ATM Application ACI Base24 ATM Application ACI Base24

Ensure High Availability for electronic and

ATM payment processing of 1 billion transactions per year. Support and synchronize two geographically distinct data centers Handle performance demands during increased workload at peak times. Each system responsible for its own cut-over

HP Nonstop NS16000 Stockholm Location A

Dual-Active

HP Nonstop NS16000 Stockholm Location B

GoldenGate Solution:

Phased approach: Live Standby first then

moved to Active/Active for continuous availability Both sites active and sharing load, using GoldenGates BASE24 module D24 for conflict detection and resolution
We can maintain our level of customer service no matter what. We have been using this full dual site Active/Active solution with GoldenGate continuously since 2006 with no outages or service issues. - Magnus Kleveby, Systems Area Manager for Authorization Processing, Swedbank

Zero Downtime Migration & Upgrade

Zero Downtime OS and DB Migrations
Business Challenges: RIM BlackBerry has a very small monthly window to take downtime for upgrades, migrations, and planned maintenance Strict SLA limits with the major Telcos! GoldenGate Solution: Zero-Downtime Upgrade and OS change for business-critical Oracle databases GoldenGate Veridata to ensure that all data from source is in-synch with target and that migration has been successful GoldenGate Benefits: Fail-back capability to reduce business risk and downtime No manual intervention to reduce possibility of errors Assurance of database consistency with Veridata.

Zero-Downtime OS and Database Upgrade with Application Maintenance

Application Maintenance Provisioning Database migration with failback Provisioning

Oracle 10.2.0.3 HP-UX Waterloo

Oracle 10.2.0.4 HP-UX Slough, U.K.

44

Operational BI
Real-time Data Integration to Support Reporting Demands
ADP Reporting = Consolidate Product Line Data to Off-load Real-Time Reporting
Business Challenges: Common real-time reporting functionality across ADP product suites Ability to do cross-product reporting Incremental revenue opportunity and improved customer service Reporting gets moved off from production databases GoldenGate Solution: Live Reporting for real-time data consolidation from 40+ source systems into a centralized target Minimal footprint and data latency Maintains data integrity Ability to support data transformations and data security
40+ Source Systems in ASP Environment: HR, Payroll, Benefits Products

Oracle

Oracle

Oracle

SQL Server

Oracle Data Mart

Reporting: Business Objects, Crystal

With GoldenGate it was boom, boom, boom full speed ahead. - Amit Mukherjee, Senior Director of Reporting Services, ADP

45

Real Time Business Intelligence

Active Data Warehouse Improves Customer Service
Business Challenges:

Active Enterprise Intelligence

Operational Systems DB2 Mainframe DB2 LUW

Provide up-to-second data in centralized

enterprise data warehouse for business users (customer claims processing for major incidents) Integrate data from multiple operational systems (DB2 on z/OS and LUW) Leverage existing ETL investment to achieve near real-time data feeds.

GoldenGate Solution:

Real-Time Data Warehousing captures ~40

million transactions per day from heterogeneous operational sources. Real-Time CDC co-exists with Informatica ETL for data requiring heavy transformations.
Dual Active Customer Claims Processing (SAS BI)

Results:

Reduced claims litigation costs by 20% - enabled

by faster and more responsive employee intelligence on claims data. Improved resource utilization efficiency by 5% Management team can now dynamically monitor reserve threshold to increase profitability.

Teradata Warehouse

Data is not a business problem! It is the foundation of our ability to be profitable in a rapidly changing marketplace. - Eric Post, Director of Data Warehousing, Liberty Mutual 46

Unused Slides

49

GoldenGate for Healthcare

Industry Challenges
Paperless Patient Records Data-Driven Medicine Staff and Critical Supply Management Continuous availability of data that is a prerequisite to going completely electronic Real time data for intelligence in the business of healthcare Protect patient data in the event of system outages and other failures Save time for health care providers by delivering unified view of all current test results and patient history Improve patient outcomes through safety analyses such as drug interaction analysis business intelligence

Key Partners: Key Customers:

GoldenGate Provides

Benefits

When your doctors and patients are relying on a system to deliver care, such as with POE, that system needs to be industrial strength. In matters of life and death, downtime is not an option. - Jack Wolf, CEO, Emerging Health Information Technology 50

GoldenGate for ECommerce & Retail

Industry Challenges
Promotion Optimization Logistics & Distribution: Real time Warehouse Management Align per Customer Costs to Revenues Cost-effective Systems that Handle Peak Loads Real time data integration for optimizing logistics and customer promotions Query offloading to reduce system costs Data distribution to support applications in a hub/spoke business structure Improved customer reach and shopper to buyer conversion Increased operational efficiency Maintain margins in good and bad times

Key Customers:

GoldenGate Provides

Benefits

Our requirements seemed simple: find a solution that can transfer our customer data in real-time while keeping up with peak volumes and with the ability to meet the future needs of the business. In actuality, GoldenGate was one of the only solutionsthat is able to handle all three requirements with ease. J Seelan, DBA Manager, 1-800-Flowers.com 51

GoldenGate for Communications

Industry Challenges
Operational efficiency (OPEX reduction) Transformation of the network & OSS/BSS to Next-generation technology Convergence is driving product bundling Faster time-to-launch for new services Zero downtime for planned and unplanned events Real time data for customer service and customer analysis Real time data to enable new services Introduce new services rapidly Support Real-time services (gaming, conferencing) Handle growth and peaks with reliability Eliminate downtime

Key Partners: Key Customers:

GoldenGate Provides

Benefits

deployment of real time data integration software from GoldenGate morphed the original technical problem into a business opportunity. In fact, the DIRECTV CEO recently awarded the marketing group an award for decreased customer churn, which was substantially affected by the availability of realtime data through the BI solution. - Jack Gustafson, Director of Data Warehousing at DIRECTV 52

GoldenGate for Banking / Financial Services

Industry Challenges
Escalating threats of fraud Increased competition in risk management System rationalization and cost reduction 100% reliability and uptime Continuous availability of transactional and historical data Real time data for better intelligence regarding fraud, risk, and business optimization Meet the most stringent SLAs for latency, availability, scalability IT Managers can sleep better at night Protect against planned and unplanned downtime Lower risk and cost with better, up to date customer intelligence

Key Partners: Key Customers:

GoldenGate Provides

Benefits

We can maintain our level of customer service no matter what. We have been using this full dual site Active/Active solution with GoldenGate continuously since 2006 with no outages or service issues. - Magnus Kleveby, Systems Area Manager, Swedbank 53