ETHIO NATIONAL

SCHOOL 1

DEPARTMENT OF INFORMATION
COMMUNICATION TECHNOLOGY
COMPUTER MAINTENANCE AND TROUBLESHOOTING 05/25/2024
 ETHIO NATIONAL SCHOOL 2

ICT Lecture Note

Grade 11
Unit four:-computer maintenance and
troubleshooting
QUARTER:-II ,Week:- 1
Lesson 1
Lesson Title: definition of troubleshooting
Compiled by Mr. Adugna E
Email: [email protected]
COMPUTER MAINTENANCE 05/25/2024
 Students’ Activities
Teacher’s Activity 3

Listening very attentively.

Introduction: 5 Minutes (Optional)
Asking and answering questions
Describing the framework of the lesson.
Taking important notes.
Reviewing the previous lesson

Presenting some issues raised in class.

Presentation: 27 Minutes (Optional)
Asking and answering questions.
Portraying, in depth, about troubleshooting
Taking short notes.

Revising the points they have had and confirming if they are important
Summarization: 3 Minutes, Optional
points.
Pointing out some of the main issues raised in the lesson.
Asking questions.

Doing classwork and/or homework.

Evaluation: 10 Minutes (Optional)
COMPUTER MAINTENANCE Writing the contents of the assignment the teacher is 05/25/2024
going to provide
Letting students attempt the self assessment questions and assigning
 4

LESSON TOPIC

Definition of troubleshooting
Five steps of troubleshooting

COMPUTER MAINTENANCE 05/25/2024

 5

Specific Objectives
•At the end of these lesson the students
will be able to:-
Define troubleshooting
State the five steps of troubleshooting

COMPUTER MAINTENANCE 05/25/2024

 TROUBLESHOOTING
6

Troubleshooting is a systematic approach

to problem solving that is often used to
find and correct issues with complex
machines, electronics, computers and
software systems.
COMPUTER MAINTENANCE 05/25/2024
 7

The first step in troubleshooting is

gathering information on the issue, such
as an undesired behavior or a lack of
expected functionality.

COMPUTER MAINTENANCE 05/25/2024

 The Five Steps of Troubleshooting 8

 You're systematic approach to troubleshooting should

involve five basic steps;
1.Information Gathering
2.Analysis and Planning
3.Implementation of a solution
4.Assessment of the effectiveness of the solution
5.Documentation of the incident
COMPUTER MAINTENANCE 05/25/2024
 9

1. Information Gathering:- Before we can

determine how to address a problem—
 or even assess what the problem is—
 we must gather information.
 Gathering information can be particularly
challenging when the problem manifests itself
at the client side.

COMPUTER MAINTENANCE 05/25/2024

 10

2. Analysis:-Once we have gathered the

data (including attempting to reproduce
the problem), it's time to analyze the
data.
 The primary task in this phase is to
look for patterns.
 An important part of the analysis
phase involves prioritizing
COMPUTER MAINTENANCE 05/25/2024
 11

3. Solution Implementation:-Although
there could be several possible
solutions to a problem, you should
always implement one change at a time.

COMPUTER MAINTENANCE 05/25/2024

 12

4. Assessment:-It is vital that you assess

the results of your actions and determine
whether the "fix" worked, whether it was a
temporary work around, or whether it
caused additional problems.

COMPUTER MAINTENANCE 05/25/2024

 13

5. Documentation:-After completing your

assessment, you should develop a
summarization of the problem, which should
include the reported and observed symptoms,
the corrective actions taken, and the results
of those actions.
COMPUTER MAINTENANCE 05/25/2024
 14

ACTIVITY
1)Define the term troubleshooting
2)What are the five steps of troubleshooting

COMPUTER MAINTENANCE 05/25/2024

 ETHIO NATIONAL SCHOOL 15

ICT Lecture Note

Grade 11
Unit four:-computer maintenance and
troubleshooting
QUARTER:-II ,Week:- 1
Lesson 2
Lesson Title: top common problems of
computer
Compiled by Mr. Adugna E
COMPUTER MAINTENANCE
Email: [email protected] 05/25/2024
 Students’ Activities
Teacher’s Activity 16

Listening very attentively.

Introduction: 5 Minutes (Optional)
Asking and answering questions
Describing the framework of the lesson.
Taking important notes.
Reviewing the previous lesson

Presenting some issues raised in class.

Presentation: 27 Minutes (Optional)
Asking and answering questions.
Portraying, in depth, about common problems of computer
Taking short notes.

Revising the points they have had and confirming if they are important
Summarization: 3 Minutes, Optional
points.
Pointing out some of the main issues raised in the lesson.
Asking questions.

Doing classwork and/or homework.

Evaluation: 10 Minutes (Optional)
COMPUTER MAINTENANCE Writing the contents of the assignment the teacher is 05/25/2024
going to provide
Letting students attempt the self assessment questions and assigning
 17

LESSON TOPIC
Top 10 Most Common Computer
Problems

COMPUTER MAINTENANCE 05/25/2024

 18

SPECIFIC OBJECTIVES
At the end of these lesson the students will
able to:-
Identify top 10 most common problems of
computer
Solve common computer problems

COMPUTER MAINTENANCE 05/25/2024

1. The Computer Won’t Start
19

 A computer that suddenly shuts off or has

difficulty starting up could have a failing
power supply.
 Check that the computer is plugged into the
power point properly and, if that doesn’t work,
test the power point with another working
device to confirm whether or not there is
adequate power.
COMPUTER MAINTENANCE 05/25/2024
2. The Screen is Blank 20

 If the computer is on but the screen is blank,

there may be an issue with the connection
between the computer and the screen.
 First, check to see if the monitor is plugged into
a power point and that the connection between
the monitor and computer hard drive is secure. If
the problem is on a laptop, then you may need to
get a professional to fix it as some of the internal
wires may be worn.
COMPUTER MAINTENANCE 05/25/2024
3. Abnormally Functioning Operating 21

System or Software
 If the operating system or other
software is either unresponsive or is
acting up, then try restarting your
computer and run a virus scan.
 To avoid having this happen, install
reliable anti-virus software.
COMPUTER MAINTENANCE 05/25/2024
4. Windows Won’t Boot
22

 If you are having troubles booting

Windows, then you may have to
reinstall it with the Windows recovery
disk.

COMPUTER MAINTENANCE 05/25/2024

5. The Screen is Frozen 23

 When your computer freezes, you may have no

other option than to reboot and risk losing any
unsaved work.
 Freezes can be a sign of insufficient ram,
registry conflicts, corrupt or missing files,
or spyware.
 Press and hold the power button until the computer
turns off, then restart it and get to work cleaning
up the system so that it doesn’t freeze again.
COMPUTER MAINTENANCE 05/25/2024
6. Computer is Slow 24

 If your computer is slower than normal, you can

often fix the problem simply by cleaning the hard
disk of unwanted files.
 You can also install a firewall, anti-virus and anti-
spyware tools, and schedule regular registry
scans.
 External hard drives are great storage solutions
for overtaxed CPU’s, and will help your computer
run faster.
COMPUTER MAINTENANCE 05/25/2024
 25

7. Strange Noises
 A lot of noise coming from your computer is
generally a sign of either hardware
malfunction or a noisy fan.
 Hard drives often make noise just before
they fail, so you may want to back up
information just in case, and fans are very
easy to replace.
COMPUTER MAINTENANCE 05/25/2024
8. Slow Internet
26

 To improve your Internet browser

performance, you need to clear cookies
and Internet temporary files frequently.
 In the Windows search bar, type ‘%temp
%’ and hit enter to open the temporary
files folder.

COMPUTER MAINTENANCE 05/25/2024

9. Overheating 27

 If a computer case lacks a sufficient cooling

system, then the computer’s components may
start to generate excess heat during
operation.
 To avoid your computer burning itself out, turn
it off and let it rest if it’s getting hot.
 Additionally, you can check the fan to make
sure it’s working properly.
COMPUTER MAINTENANCE 05/25/2024
10. Dropped Internet Connections
28

 Dropped Internet connections can be very

frustrating. Often the problem is simple
and may be caused by a bad cable or phone
line, which is easy to fix.
 More serious problems include viruses, a
bad network card or modem, or a problem
with the driver.
COMPUTER MAINTENANCE 05/25/2024
 29

ACTIVITY

1)List and discuss top 10 common problems of

computer

COMPUTER MAINTENANCE 05/25/2024