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DEMGN581 Unit-1

The document discusses a scenario where an employee named Ramesh missed calls from a client due to being engaged in personal work. This annoyed the client and they ended up taking their business to a competing firm. It asks what the team leader Bhavin should do in this situation and discusses whether he should take action against Ramesh or not.

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prakashck644
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79 views36 pages

DEMGN581 Unit-1

The document discusses a scenario where an employee named Ramesh missed calls from a client due to being engaged in personal work. This annoyed the client and they ended up taking their business to a competing firm. It asks what the team leader Bhavin should do in this situation and discusses whether he should take action against Ramesh or not.

Uploaded by

prakashck644
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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ORGANIZATIONAL

BEHAVIOUR
Dr. Jaskiran Kaur
Bhavin is a team leader of a sales team. Nearly fifteen people report to him.

Ramesh, one of them, is a very loyal, engaged and committed employee.

He is generally very professional and punctual in completing all the tasks assigned to him.

Even the clients are generally delighted with his service - He tries to solve their problems as fast as
possible.
Once it so happened that Ramesh
was engaged in some personal work
(which was critical).

Bhavin was fully aware about it and


had been very supportive to
Ramesh.

Ramesh was officially on leave


because of the same.
• A potentially profitable client (Let us call her Disha) called Ramesh.
• Ramesh didn't receive Disha's calls more than once, because of above mentioned condition.
• That annoyed Disha thinking that Ramesh was not sincere in his work
• When Ramesh called back to her, she said
that she didn't like his attitude (of not
accepting her repeated calls).
• Ramesh felt very sorry about it.
• He knew that losing this client would be a
great loss to his organization.
• Though Disha didn't bother to complain to Bhavin, he (Bhavin)did
realize that the company had lost a big client as Disha gave contract to
a competing firm.
Let’s Discuss
• If you were in Bhavin's place,
what would you do?
• Would you take any action against
Ramesh or not? Why?
Yes, I will take action
No, I will not take any action
What is Organizational Behavior?
Organizational Behavior is a field of study that investigates the impact
that individuals, groups, and structure have on behavior within
organizations for the purpose of applying such knowledge toward
improving an organization’s effectiveness.
Just think upon….
Think about the organization you have dealt with as a customer or as an
employee recently.
Is experience always been pleasant and trouble free?
Have you waited for service or spent hours trying to get relatively
straightforward information?
Have you worked for a boss who gave you no direction and then
criticized your work?
Have you been exposed to organizations that consistently maintained
high standards of excellence?
Why do managers need OB?

To accomplish goals and help employees achieve optimal


performance
Contribution of different disciplines in OB
Unit of
analysis
VALUES
Meaning of Values
• A specific mode of conduct or end-state of existence is personally or
socially preferable to an opposite or converse mode of conduct or end-
state of existence.
What do you think???

Are values sourced from internal or external ?


Types of Values
Terminal Values Instrumental Values

Desirable end-states of existence; the goals that Preferable modes of behavior or means of
a person would like to achieve during his or her achieving one’s terminal values.
lifetime.
Why value system is important at
Workplace?
• Maintain discipline within the organization
• Promotes a cooperating environment in the company
• Values within the workplace attracts more employees
• Promotes positivity among the employees
Generational Values
Attitude
Meaning of Attitude
Evaluative statements or judgments concerning objects, people, or
events.
Model of Attitude
A=Affective
(Feeling)

B=Behavioral
3 components
(Action)

C= Cognitive
(Evaluation)
Example
Why workplace attitude is important?
1.Organizational commitment
2. Employee engagement
3. Perceived organizational support
4. Job satisfaction
Have you ever been accused of
being a hypocrite—saying one
thing and then behaving
differently?
COGNITIVE DISSONANCE
Job Satisafction
A positive feeling about a job resulting from an evaluation of its
characteristics.
What brings you satisfaction in a job?
Outcomes of Job Satisfaction

Outcomes of Job Satisfaction

Attitudinal Outcomes of Job Satisfaction Behavioural Outcomes of Job Satisfaction


1. Attitudinal Outcomes of Job
Satisfaction
Motivation Employee motivation positively correlates to job satisfaction

Job Involvement Managers can foster satisfying work environments to fuel


employees’ job involvement.

Withdrawal Cognitions Withdrawal cognitions encapsulate this thought process by


representing an individual’s overall thoughts and feelings about
quitting.

Perceived Stress Managers should attempt to reduce the negative effects of stress by
improving job satisfaction
2. Behavioural Outcomes of Job Satisfaction

Job performance Satisfaction causes performance or performance causes


satisfaction

Counterproductive Work Absence of satisfaction may be associated with some types of


Behaviour undesirable behavior

Organizational Managers should foster the environment that promotes OCBs.


Citizenship Behaviour

Turnover Job satisfaction has a moderately strong, negative relationship


with turnover.

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