Conflict at work
Miscommunication
» personal such as a breakdown
in relationships
» task related
» due to procedural issues
between employees
Levels of group conflict
Intra-individual conflict Inter-individual conflict
● Within oneself ● Between individuals/
● Conflict of expectation vs employees
reality, goals ● Can improve relationships ,
● Conflict between 2 positive productive
outcomes ● Behavioural (interference)
● Conflict between 2 negative ● Cognitive (disagreement):
outcomes ● Affective (negative
● Conflict between positive & emotions)
negative outcome
Inter-group
❏ Difference of opinion
conflict
conflict between two or
more members of a single
group ❏ Difference of opinion conflict between
❏ Process, relationship , task different teams/ groups
conflict ❏ Positive = increase in group cohesiveness
❏ Diversity can be a cause , loyalty
for conflict . ❏ Negative = formation of in and out
groups
Intra-group ❏ competition for scarce resources.
conflict
Causes of
interpersonal ● Competition for scarce resources
group (situational)
● Personality differences (individual)
conflict ● Clashes of values and interests
● Power and status differences (situational)
● Poor communication
Causes of
organisational
● Group work / collaboration
● Status inconsistencies group conflict
● Communication issues
● Individual differences
● Scarce resources
● Org changes
● Lack of trust
Evaluating types of
conflict at work
01
Ind and situational
0
Real life applications
03
Cultural differences
2
Thomas-Kilmann’s five conflict-
handling modes
2 dimensions of ind in a conflict
situation
● Assertiveness
● Cooperativeness
01
Our Products
Add a main point
Briefly elaborate on
what you want to discuss.
02
Add a main point
Briefly elaborate on
what you want to discuss.
03
Add a main point
Briefly elaborate on
what you want to discuss.
Evaluations
● Usage of TKI to measure conflict
● Application to real life
● Nomothetic
Bullying at work
Einarson (1999): The nature and
causes of bullying at work: types,
phases and causes
● AIM : review and summarise
research and literature on the nature
and causes of conflict at work, using
the concept of bullying
● Review article methodology
● Results : nature of bullying , phases of
bullying , causes of bullying
Types of
bullying
● Mostly verbal
● Work related
● Social isolation
● Ridicule
● Physical violence
●
Phases of bullying
Aggressive Stigmatisation &
behavior victimisation
Bullying Trauma
Personality ,
psychosocial factors Causes of bullying
The bully The victim The workplace
Evaluations
● Review article methodology
● Unethical - personality of victim
● Ind and situational
● Holistic
● Application to daily life
