The document discusses a process quality engineering program that aims to improve the delivery and quality of goods and services. It seeks to provide skills to solve quality problems, eliminate waste, and reduce defects. The program aims to teach communication, value analysis, process mapping, reliability methods, project management, data analysis, customer relations, and root cause analysis.
The document discusses a process quality engineering program that aims to improve the delivery and quality of goods and services. It seeks to provide skills to solve quality problems, eliminate waste, and reduce defects. The program aims to teach communication, value analysis, process mapping, reliability methods, project management, data analysis, customer relations, and root cause analysis.
The document discusses a process quality engineering program that aims to improve the delivery and quality of goods and services. It seeks to provide skills to solve quality problems, eliminate waste, and reduce defects. The program aims to teach communication, value analysis, process mapping, reliability methods, project management, data analysis, customer relations, and root cause analysis.
The document discusses a process quality engineering program that aims to improve the delivery and quality of goods and services. It seeks to provide skills to solve quality problems, eliminate waste, and reduce defects. The program aims to teach communication, value analysis, process mapping, reliability methods, project management, data analysis, customer relations, and root cause analysis.
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Process Quality Engineering
Program Introduction Why Process Quality Engineering? • Experience shows that success in meeting business goals depends on complex cross-functional processes – If neglected, quality falls short of needs
• Three principle dimensions of process quality
1. Effective – Does the process meet customer needs?
2. Efficient – Is it effective at least cost? 3. Adaptable – Is it effective and efficient as changes occur over time? Why Process Quality Engineering?
• Technological evolution and increased customer
expectations has created global pressure on costs and quality • It is not enough to just introduce new products and services • We need to understand and improve process performance to compete Program Goals • Provide the knowledge and techniques to improve the delivery and quality of manufactured goods and services • Provide broad/upgraded skill sets • Provide transferable skills • Provide skills and tools to solve problems related to quality of goods, to eliminate waste and to reduce the incidence of defects. Let’s Get To Know Each Other Please stand up and introduce yourself to the class and tell us:
1. Your Name 2. Where are you from? 3. Why did you choose to join this program? 4. What was something you thought would be easy until you tried it? Program Learning Outcomes • Communicate technical information to management, engineering-manufacturing, sales marketing groups and other stakeholders. • Create value for an enterprise by supporting the role of quality as a strategic element. • Use appropriate tools such as Value Stream mapping and process mapping to identify issues, opportunities, and performance metrics; and apply quality procedures and practices to improve transactional, business and manufacturing processes Program Learning Outcomes
• Apply analytical reliability methods to support design,
engineering and management throughout the life cycle of a product • Run projects effectively using valid Project Management principles. • Use advanced computer applications and statistical software to analyze and present data and support management activities Program Learning Outcomes • Establish and maintain optimal customer/supplier relationships through identifying and implementing relevant techniques • Perform root cause analysis to determine the source of potential quality issues and formulate appropriate solutions. • Utilize analytical techniques in order to establish and develop efficient and effective delivery of products and services.
