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Effective Listening

The document discusses effective listening. It defines listening as understanding and responding to oral communication, and notes that listening requires more effort than talking. There are myths that listening is the same as hearing or breathing, but true listening involves concentrating to understand the message, including non-verbal cues. Barriers to listening include distractions, prejudging the speaker, and cultural differences. The key to improving listening is being prepared, concentrating without judgment, and considering both the words and non-verbal aspects of the communication. Effective listening, called active listening, is understanding to reply, not just hearing words.

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984 views15 pages

Effective Listening

The document discusses effective listening. It defines listening as understanding and responding to oral communication, and notes that listening requires more effort than talking. There are myths that listening is the same as hearing or breathing, but true listening involves concentrating to understand the message, including non-verbal cues. Barriers to listening include distractions, prejudging the speaker, and cultural differences. The key to improving listening is being prepared, concentrating without judgment, and considering both the words and non-verbal aspects of the communication. Effective listening, called active listening, is understanding to reply, not just hearing words.

Uploaded by

api-3706009
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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EFFECTIVE LISTENING

What is Listening?
Listening is the ability to understand and
respond effectively to oral communication.

“If we were supposed to talk more than we listen,


we would have two mouths and one ear.“
___ Mark Twain
MYTHS OF LISTENING
• Listening is the same as hearing.

• Listening is the same as breathing . What


is so special about listening?

• All listeners receive the same message.


TYPES OF LISTENING
• ACTIVE LISTENING -- means listening to
understand, not listening to reply or to evaluate.
This happens when the receiver listens to not
only what has been communicated but also how
it has been communicated.

• PASSIVE LISTENING -- is listening in polite


silence but with a lot of distractions, day
dreaming, inattention & rehearsing one’s own
speech. The listener only listens to half the
message & ignores the subtexts, thus getting
incomplete communication.
BARRIERS TO LISTENING
• PSYCHOLOGICAL BARRIERS
 Prejudice against speaker & judging
negatively.
 Rehearsing.
 Identifying.
 Advising.
 Sparring & Being Right.
 Daydreaming.
 Derailing
 Placating
BARRIERS TO LISTENING
• ENVIRONMENTAL BARRIERS
 Physicals distractions
 Visual distractions
• SEMANTIC BARRIERS
 Speaker’s style of speaking &
mannerisms.
 Use of difficult words, jargon &
repetition.
BARRIERS (continued)
• PERSONAL BARRIERS
 Fear, Anger & Anxiety.
 Beliefs & Attitudes.
 Hunger ,Tiredness & Pain.
• SOCIO – CULTURAL BARRIERS
 Different cultural backgrounds – personal
space, sense of time, etc.
HOW TO IMPROVE YOUR
LISTENING SKILLS
• Accept that listening is hard work.
HOW TO IMPROVE YOUR
LISTENING SKILLS
• Accept that listening is hard work.
• Prepare to listen & have a positive
attitude.
HOW TO IMPROVE YOUR
LISTENING SKILLS
• Accept that listening is hard work.
• Prepare to listen & have a positive
attitude.
• Keep an open mind & resist distractions.
HOW TO IMPROVE YOUR
LISTENING SKILLS
• Accept that listening is hard work.
• Prepare to listen & have a positive
attitude.
• Keep an open mind & resist distractions.
• Understand & concentrate on the text.
HOW TO IMPROVE YOUR
LISTENING SKILLS
• Accept that listening is hard work.
• Prepare to listen & have a positive
attitude.
• Keep an open mind & resist distractions.
• Understand & concentrate on the text.
• Listen not only with your ears but also with
your eyes.
HOW TO IMPROVE YOUR
LISTENING SKILLS
• Accept that listening is hard work.
• Prepare to listen & have a positive
attitude.
• Keep an open mind & resist distractions.
• Understand & concentrate on the text.
• Listen not only with your ears but also with
your eyes.
• Hold your tongue & delay judgement.
HOW TO INCREASE LISTENING
EFFICIENCY
• C --- Concentrate on what the speaker is
saying.
• A --- Acknowledge with correct body
language.
• R --- Research to understand what the
speaker is saying.
• E --- Exercise control.
• S --- Sense the non- verbal message.
• S --- Structure – put the message in order.
“It is the recipient who communicates.
The so called communicator, the
person who emits the communication
does not communicate; he utters.
Unless there is someone who listens
there is no communication. There is
only noise.”

---- Peter Drucker

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