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1. E__ __ E C__ ___VE __ O__ __

__N__C__T_ _ N
EFFECTIVE
COMMUNICATION
• How would you describe good/effective
communication?
Discribe the pictures
A
B
• Effective communication
A B
How would you describe good/effective communication?

• Effective communication is the glue that holds all your

employees together. It unites everyone, from the top
management to the frontline and remote workers, towards
a shared set of organizational goals and values.
• Communication should be
the foundation of family
And when kept unchecked, ineffective communication
often leads to a snowball effect of disengagement and
confusion.
Why organizational communication is important?

• In a recent report called "Internal Communication in the

Eyes of C-Suite Leaders", it was found that C-suite
executives recognised the vital role internal
communication plays in improving their bottom lines and
driving business results. And rightly so. Workers need to
interact and exchange information and documents with
one another frequently. Plus, they want the top
management to listen to their concerns, suggestions, and
feedback.
 • Organizational communication strategies in the
Workplace
1. Create a corporate communication plan
Failing to plan is planning to fail. If you don’t have an
internal communication plan in place, drop everything else
and build one first. Without a plan, you won’t have a clear
roadmap to implement effective communication in your
business.
2. Encourage one-to-one conversations
Not every concern can be appropriately discussed in a
group setting. For example, you may want to address a
personal grievance or performance issue. And in such
cases, it’s much better to initiate a private chat.

A one-on-one meeting gives you the chance to read the

worker’s body language, know their communication style,
and get visual cues on how to proceed with the interaction.
• 3. Sprinkle a little humor
• 3. Sprinkle a little humor
• Workplace communication is usually a serious endeavor.
You often convey information that’s intense. Whether
you’re discussing a problem or setting goals, laughing
and cracking jokes may seem out of place.
• But a series of serious interactions can put workers in a
negative mindset. And it affects how they interpret and
draw conclusions from the information shared with them.
When a meeting gets too heated, people want to leave as
soon as possible, which hinders the flow of information.
• 3. Sprinkle a little humor
• Although it’s not always possible to avoid a stressful
conversation, levity can help you a lot in pushing your
company’s communication strategy forward. Lightening
the mood is an important skill that helps you defuse tense
situations and relax everyone involved in the
communication.
• So the next time you’re communicating something to your
employees, try to make them laugh.
• 4. Nurture two-way
communication
• Effective communication is
supposed to be a two-way
street. An organization cannot
reach its full collaboration
potential if information flows
only in one direction — from
top management to the rest of
the workers.
• 4. Nurture two-way communication

• The two-way communication process involves the sender

transmitting the message or information that may be of
significance to the receiver. The receiver, upon getting the
message, deciphers it and replies with the feedback. In
other words, this is a complete process of communication
where there is a continuous flow of information between
the sender and the receiver.
• 5. Bring consistency in your communication
• 6. Make use of visual aids
• 7. Train your staff on
effective communication
We have spent a good chunk of our lives communicating with
others, but that doesn’t necessarily mean that we’re good at it.
For example, many employees have such a logical, fact-
based communication style that they often forget to take
others’ emotions into account. Others often get carried away
by feelings and miss key details. And the gaps in
communication lead to conflict, ambiguity, and workplace
politics.
So in any organization, effective communication should be
proactively taught and encouraged. And it should be a vital
part of the training programs you have in place for workers.
• Great communication training helps teach your
employees how to keep their emotions in check and
present their ideas clearly and comprehensively.
• 8. Conduct more open
sessions
 8. Conduct more open sessions
• Meetings are seen as a dull affair, especially when just one or two
people are doing most of the talking. You’ve probably sat through
many where you were just expected to attend and listen.
• But that doesn’t mean all meetings are bad. A meeting is just a
tool. And like any other tool, you can handle it effectively or poorly.
• So every once in a while, you should conduct an open session
with all the workers in your company or in specific departments.
This meeting will have a set agenda, and every employee will be
encouraged to speak up and talk about their work, their
experiences, and any concerns or suggestions.
• 9. Leverage the right tools
and technology
9. Leverage the right tools and technology
• Remote work, dispersed teams, smartphones, and other
advancements are shaping the new reality of work. But in
many organizations, the communication systems and
processes haven’t caught up to this change.
• The good news is modern technology and employee
engagement tools have made it easier than ever to
streamline internal communication and include every
employee in the process, from hiring to global HR
services.
• Frontline workers, for example, have largely been
excluded from communication channels available to desk-
based employees, such as email and instant messaging.
With the rise of smartphones and mobile apps though, it is
now possible to make them a crucial part of your ongoing
communication.
• With Blink, for example, workers can easily share
documents, engage in live chat with one another, and
resolve problems fast.
• So it’s time for you to see if the technology you have in
place is really enough to get the job done. If not, invest
in the right tools to take your communication to the next
level.
• 10. Cultivate the habit of
active listening
10. Cultivate the habit of active listening

• cultivate a habit of listening among yourself and your

employees. Encourage everyone to practice active
listening methods. And teach your staff to reflect,
summarize, and ask clarifying questions when listening
to a customer or coworker.
• When employees and customers feel heard and
understood, they’re more likely to keep working with you
and have a positive image of your brand.
• Conclusion
• To sum up, it is important to understand how
valuable, effective communication is, even more, the
impacts it has on any organization. Some of its
benefits are, for instance, facilitating team building,
improving people's attitude, increasing innovation,
helping in management, enhancing motivation,
increasing loyalty, and nurturing hidden talents.