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ZTE MSOP Weekly Report - WK12 - 2024

The document provides a weekly report on key performance indicators for 2G, 3G, 4G, and 5G networks. It summarizes the trends over recent weeks, identifies areas that have improved or not improved, and outlines ongoing and planned activities to further optimize performance on each network.

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0% found this document useful (0 votes)

182 views66 pages

ZTE MSOP Weekly Report - WK12 - 2024

Uploaded by

olakunlea3185

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Weekly MSOP Report

ZTE Network

2024, Week 12
Section 1 SLA KPI Trend & Achievements

Section 2 Traffic Review

Section 3 NCC KPIs

Section 4 Customer Complaints and Cluster Drive Test

Progress

Section 5 Festive Preparation

Section 6 Support Required

n SLA Deep Dive Analysis & Improvement Plan
a
l SLA KPIs WK12 Summary
Bucket 2G SLA 3G SLA 4G SLA 5G SLA
P Improved 5 4  17 4
t Not Improved 4 11 11 8
n WK10-2024 WK11-2024 WK12-2024 WK13-2024 WK14-2024
Finished
Milestone Ongoing
e Plan
11 activities Closed 4 activities Closed 8 activities Closed 25 activities Ongoing 9 activities Planned
m
e 2G SLA KPI IMPROVEMENT 3G SLA IMPROVEMENT LTE SLA IMPROVEMENT 5G SLA IMPROVEMENT
v 2G ACTIVITIES: 3G ACTIVITIES: 4G ACTIVITIES: 5G ACTIVITIES:
• HR retuning and TRX expansion • CFN Offset Feature globalization • Overshooting Optimization for Cell • SCTP/X2 LINK (Transmission)
• GU Mobility Stategy Optmization Milestone
• Concurrent service Optimization edge User • ENDC X2 DSCP Mapping
o • TRX power balance • Weak Coverage SRB Optimization • Physical Optimization to improve • Anchor cell Audit/Optimization
• Neighbor Relation and • Max Fach Power Tuning Coverage for Cases with Poor RSRP • Optimization of punishment
r Parameter aduit and • Service optimization for multi RAB • RRC license and eNB Admission threshold for unstable anchor
Optimization • Overshooting aduit and Failures Optimization cells
p • Parameter Alignment optimization • E-RAB setup failure by other subject • Optimization of punishment
• Overshooting aduit and • Isolated Island Site related study threshold for unstable anchor
m Optimization parameters Optimization • DRX Configuration Optimization cells
• SDCCH Timeslot Re- • Load Balance Statery Optimization • E-RAB release by MME study • Neighbor cell routine checks
dimensioning • Parameter Alignment • Physical Optimization to improve • Missing neighbor optimization
I • Isolated Island Site related • Common channel power Coverage for Cases with Poor RSRP • RET optimization to improve
parameters Optimization optimization • Load balancing (MLB Feature tuning coverage levels
• Handover Optimization in Weak and RET tuning)
Coverage • Optimization of Relations where
• Weak Coverage Service Statery Target Cells have Poor Availability
Optimization • CIO Tunning for Illogicall Neighbors
• Virtual Neighbour Optimization • External Definitions and Alignment
ZTE – 2G SLA Trend

Half Year
Cell KPI Comparison WK 12
Targets
ZTE KPIs - 2G Group WK 1 WK 2 WK 3 WK 4 WK 5 WK 6 WK 7 WK 8 WK 9 WK 10 WK 11 WK 12 with Last After
(% Cell) Week
Target Exclusion
Y1H1
% of 2G Best Cell Call Setup Success Rate >= 99.5% 78.00 79.15 79.24 84.17 96.20 95.77 81.30 78.47 77.47 76.79 77.61 77.79 77.88  87.89
% of 2G Worst Cell Call Setup Success Rate <97.5% 2.00 2.76 1.93 1.51 0.68 0.75 1.77 2.05 2.08 2.97 2.39 2.15 2.07  0.89
% of 2G Best Cell SDCCH Blocking <=0.1% 99.00 98.28 98.66 98.81 98.89 98.55 98.79 98.84 99.00 97.88 97.93 97.80 98.36  99.77
% of 2G Worst Cell Call SDCCH Blocking >= 1% 0.20 0.73 0.52 0.45 0.42 0.50 0.37 0.41 0.35 0.95 0.74 0.70 0.50  0.04
% of 2G Best Cell TCH Blocking <=0.5% 99.50 99.22 99.69 99.76 99.78 99.72 99.71 99.63 99.65 98.75 99.50 99.77 99.76  99.95
% of 2G Worst Cell Call TCH Blocking >= 1% 0.16 0.60 0.24 0.18 0.16 0.22 0.22 0.29 0.26 1.07 0.42 0.18 0.18  0.03
% of 2G Best Cell Voice Call Drop Rate <= 0.4% 88.50 89.80 90.04 91.28 93.93 94.49 91.32 91.08 90.36 88.77 87.96 89.30 89.44  94.35
% of 2G Worst Cell Voice Call Drop Rate >= 1.5% 0.50 1.26 0.63 0.75 0.92 0.48 0.58 0.60 0.68 1.32 0.73 0.68 0.72  0.19
% of Best Cell HO Success Rate >= 98.5% 85.00 87.86 87.77 87.77 86.79 85.93 86.31 87.42 85.82 86.56 88.10 88.28 88.02  90.76
% of Worst Cell HO Success Rate <= 96% 2.80 2.32 2.48 2.52 2.65 2.85 2.65 2.42 2.61 2.71 2.29 2.29 2.43  1.68

Degradation Comments:
TCH blocking/TCH Drop/HOSR best/worst:
• 18th Mar, Due to poor availability impacting 540 sites and contributing 26.89% of the DCR degradation. Top CPs are T4494, T0228, T4579. Resolved.
• 19th Mar, Due to poor availability/packet loss issue impacting 180 sites and contributing 20.58% of HOSR degradation. Top CPs are T4462, T2337, T4981.
• 20th Mar – Due to poor availability impacting 29 sites causing TCH congestion on 86 neighbor sites and contributing 99.45% of the degradation. Top CPs are T4921, T4912, AK0137.
• 21st Mar - Due to poor availability impacting 506 sites and contributing 23.6% of the DCR degradation. Top CPs are T2442, EN0050, T4949. Worst impacted BSCs are ENZBSC21, PHZBSC13, OWZBSC15 and
OWZBSC20. Also due to construction induced fiber cut 13.9KM from Nipost-Ahoada-YenagoaSBC impacting 152 sites. Resolved.
• 22nd Mar - Due to packet loss impacting 966 sites and contributing 88.24% of the DCR degradation. Top CPs are T4926, T4920, T4921. Worst impacted BSCs are ENZBSC31 and ENZBSC24. Resolved.
• ENZBSC31 link congestion issue is due to 100% utilization of a 1+0 radio link with capacity of 216Mbps between T2577and T2979. Although the link is configured as xpic with one ODU in each ends, FME should
investigate why the second ODU is removed. Not resolved.

Improvement Plan:
CSSR & SDCCH & TCH Congestion: SDCCH congestion optimization & TCH congestion optimization is ongoing to improve the CSSR/SD/TCH Cong KPIs
DCR: Clashing DL frequency checks is in progress to improve the call drop rate.
HOSR: PBGT/Quality HO margins Tuning planned to improve the Inter-Cell outgoing HOSR.
ENZBSC31 LINK CONGESTION

2G Call Setup Success Rate (CS) (Excluding Timeout)_MTN 2G Drop Call Rate (TCH)_MTN • 100% link congestion
between T2577 - T2979
CR0141 CR0142 CR0144 CR0146 CR0405 T2577 CR0141 CR0142 CR0144
CR0146 CR0405 T2577 Degrading Call Setup Success
120
25 Rate of the following sites:
100 CR0141, CR0142, CR0144,
20 CR0146, CR0405,
80 T2577.Although the link is
15 configured as xpic with one
60
ODU in each ends, FME
40
10 should investigate why the
second ODU is removed. Not
5
20 resolved.
0 0
2024-03-11 00:00:00 2024-03-13 23:00:00 2024-03-16 22:00:00 2024-03-19 21:00:00 2024-03-22 20:00:00 2024-03-11 00:00:002024-03-14 02:00:002024-03-17 04:00:002024-03-20 06:00:002024-03-23 08:00:00

Packet Loss Mean delay jitter(ms)

CR0141 CR0142 CR0144 CR0146 CR0405 T2577 CR0141 CR0142 CR0144

CR0146 CR0405 T2577
120
1600
100 1400

1200
80
1000
60
800

40 600

400
20
200

0 0
2024-03-11 00:00:002024-03-14 05:00:002024-03-17 03:00:002024-03-19 23:00:002024-03-22 19:00:00 2024-03-11 00:00:002024-03-14 09:00:002024-03-17 11:00:002024-03-20 11:00:002024-03-23 11:00:00
ZTE – 3G SLA Trend (Weekly)
Half Year
Cell KPI Comparison WK 12
Targets
ZTE - 3G KPIs Group WK 1 WK 2 WK 3 WK 4 WK 5 WK 6 WK 7 WK 8 WK 9 WK 10 WK 11 WK 12 with Last After
(% Cell) Week
Target Exclusion
Y1H1
% of 3G Best Cell Voice Call Setup Success Rate >= 99.5% 82.00 74.14 75.50 75.94 76.61 77.93 78.28 77.61 74.49 75.49 77.38 78.70 78.04  83.93
% of 3G Worst Cell Voice Call Setup Success Rate < 97.5% 1.80 3.32 2.44 2.22 2.16 2.20 2.18 2.03 2.39 2.84 2.49 2.17 2.36  0.97
% of 3G PS Best Cell Call Setup Success Rate >= 99.5% 75.00 70.80 71.46 76.73 83.04 82.89 81.57 82.95 80.38 83.08 84.26 84.28 84.70  90.48
% of 3G PS Worst Cell Call Setup Success Rate < 97% 2.20 3.66 2.67 2.15 1.50 1.59 1.72 1.38 1.30 1.35 1.55 1.38 1.24  0.33
% of 3G Best Cell Voice Call Drop Rate <= 0.3% 96.50 93.27 94.94 95.32 95.03 95.36 95.44 95.86 95.62 95.80 96.60 97.25 97.03  98.78
% of 3G Worst Cell Voice Call Drop Rate >= 1.5% 0.20 0.98 0.27 0.21 0.22 0.19 0.25 0.19 0.25 0.44 0.17 0.15 0.23  0.07
% of 3G Best Cell PS Call Drop Rate <= 0.6% 93.00 90.12 90.73 88.99 88.08 89.00 88.10 88.25 91.17 92.18 91.99 91.52 91.34  96.83
% of 3G Worst Cell PS Call Drop Rate >= 2.5% 0.30 1.28 0.58 0.64 0.81 0.55 0.59 0.58 0.48 0.60 0.52 0.46 0.76  0.16
% of Best Cell Intrafrequency Soft HO Success Rate >= 99.5% 99.50 99.86 99.86 99.84 99.82 99.86 99.84 99.83 99.83 99.84 99.81 99.83 99.78  99.85
% of Worst Cell Intrafrequency Soft HO Success Rate <= 97% 0.10 0.01 0.01 0.02 0.01 0.01 0.01 0.02 0.01 0.01 0.02 0.01 0.01  0.01
% of Best Cell Interfrequency HO Success Rate >= 98.5% 76.00 70.17 70.86 74.62 74.83 74.02 71.88 72.01 72.42 71.08 73.39 74.38 73.01  87.82
% of Worst Cell Interfrequency HO Success Rate <= 95% 15.00 22.31 22.64 21.25 20.91 20.68 22.00 21.96 21.49 22.44 21.04 20.74 21.41  7.24
% of Best Cell IRAT_HO Success Rate >= 98% 93.00 93.17 93.68 93.54 93.64 93.75 93.42 93.40 93.11 92.60 93.06 92.78 93.21  99.55
% of Worst Cell IRAT_HO Success Rate <=95% 6.80 6.50 6.07 6.27 6.17 6.02 6.36 6.39 6.58 6.77 6.62 6.84 6.45  0.15
% of HSDPA Best Cell DL User Throughput 2 Mbps 70.00 79.59 76.28 76.05 76.28 77.56 75.70 76.03 76.83 75.69 75.31 78.76 76.20  80.36
% of HSDPA Worst Cell DL User Throughput
Degradation Comments:
0.75 Mbps 4.00 1.47 1.59 1.83 1.76 1.56 1.83 1.80 1.80 2.20 1.95 1.46 1.72  1.22
CSSR (CS&PS), DCR (CS&PS) Best & worst Cells: 1. High packet loss on 14 Sites connected to CP T4921 . This is due to congestion on Aviat CTR Link T4921<<>>T4920, TAP to review for expansion- Pending
2. High packet loss across 23 Sites connected to CP T4912 leading to degraded Performance. Congestion on 1+1 MW LinkBE0315-T4912, pending for expansion
3. Persistent degraded performance on 10 Sites connected to CP EB0045 as a result of Fiber failure between T4744_Afikpo and Owerri switch : T4744_Afikpo <<>>T4639_SR12_3. Pending
4. Persistent degraded performance on EN0012, EN0071, EN0684 & EN1352 connected to CP T0277 on ENZRNC7 as a result of highly utilized Ericsson ML 1+0 radio-link capacity of 200Mbps between T0277 and EN0012 pending on MTN TAP for
expansion. Pending
5. Recurring TX Link Congestion around CR0141 CR0142 CR0146 and T2577 connected to CP T2340-SDT-20230530-00000409- Pending
6. High Packet loss on 3 Sites (RV0316, T2215 & RV0433) on PHZRNC5 leading to degraded performance. This is due to congesting 1+0 radio link with capacity of 330Mbps on Transmission link T2215<<>>T2291, pending on TAP for expansion.-Pending
Inter-Freq Best & Worst Cells:
Persistent degraded performance on 10 Sites connected to CP EB0045 as a result of Fiber failure between T4744_Afikpo and Owerri switch : T4744_Afikpo <<>>T4639_SR12_3. Pending
Improvement Plan:
CSSR: Concurrent service Optimization, Weak coverage SRB, Max FACh Power tuning & overshooting audit & optimization are ongoing to improve the CSSR
DCR: Weak coverage service strategy optimization & virtual neighbor optimization is in progress to improve the call drop rate
CS IRAT: Mobility Optimization is being implemented to improve the HOSR This will be aggressively pursued after the rehoming activity.
ZTE – 3G Radio Basic KPIs - (Degradation Supporting Slide)

CP EB0045 :: 8 Sites on ENZRNC8 CP EB0045 :: 8 Sites on ENZRNC8  Persistent high Drop call rate
EB0045 - 3G Call Setup Success Rate (CS)_MTN(%) EB0045 - Mean delay jitter (ms)
& degraded CSSR on 8 Sites
100 EB0045 - Mean delay jitter (ms) 100 EB0045 - Call Setup Success Rate (PS HSDPA)_MTN(%)

90 90
connected to CP EB0045 as a
80 80 result of Fiber failure between
70 70 T4744_Afikpo and Owerri
60 60
50 50
switch : T4744_Afikpo
40 40 <<>>T4639_SR12_3.
30 30
20 20
10 10
0 0
16-Mar 0:00 17-Mar 1:00 18-Mar 2:00 19-Mar 3:00 20-Mar 4:00 21-Mar 5:00 22-Mar 6:00 23-Mar 7:00 24-Mar 8:00 16-Mar 0:00 17-Mar 1:00 18-Mar 2:00 19-Mar 3:00 20-Mar 4:00 21-Mar 5:00 22-Mar 6:00 23-Mar 7:00 24-Mar 8:00

CP EB0045 :: 8 Sites on ENZRNC8 CP EB0045 :: 8 Sites on ENZRNC8

EB0045 - Mean delay jitter (ms) EB0045 - Drop Call Rate (PS)_MTN(%)
EB0045 - Mean delay jitter (ms) EB0045 - Drop Call Rate (CS)_MTN(%)
100 35
100 8
90
90 7 30
80 80
6 70 25
70
60 5 60 20
50 4 50
40 15
40 3
30 30 10
2 20
20
1 5
10 10
0 0 0 0
16-Mar 0:00 17-Mar 4:00 18-Mar 8:00 19-Mar 12:00 20-Mar 16:00 21-Mar 20:00 23-Mar 0:00 24-Mar 4:00 16-Mar 0:00 17-Mar 5:00 18-Mar 10:00 19-Mar 15:00 20-Mar 20:00 22-Mar 1:00 23-Mar 6:00 24-Mar 11:00
ZTE – 3G Radio Basic KPIs - (Degradation Supporting Slide)

CP T4921 :: 14 Sites on ENZRNC1&4 CP T4912 :: 23 Sites on ENZRNC1 1. High packet loss on 14 Sitess connected to CP T4921 . This is due
to congestion on Aviat CTR Link T4921<<>>T4920, TAP to review for
T4921 - Mean delay jitter (ms) T4912 - Mean delay jitter (ms) expansion- Pending
T4921 - Drop Call Rate (PS)_MTN(%) T4912 - Drop Call Rate (PS)_MTN(%) 2. High packet loss across 23 Sites connected to CP T4912 leading to
degraded Performance. Congestion on 1+1 MW LinkBE0315-T4912,
180 25 80 10 pending for expansion
160 70 9 3. Persistent high Drop call rate on 10 Sites connected to CP EB0045
140 20 8 as a result of Fiber failure between T4744_Afikpo and Owerri
60
120 7 switch : T4744_Afikpo <<>>T4639_SR12_3. Pending
15 50 6
100 4. Persistent high Drop call rate on EN0012, EN0071, EN0684 &
40 5 EN1352 connected to CP T0277 on ENZRNC7 as a result of highly
80 10 30 4 utilized Ericsson ML 1+0 radio-link capacity of 200Mbps between
60 3
20 T0277 and EN0012 pending on MTN TAP for expansion. Pending
40 5 2 5. Recurring TX Link Congestion around CR0141 CR0142 CR0146 and
20 10 1 T2577 connected to CP T2340-SDT-20230530-00000409- Pending
0 0 0 0
16-Mar 0:00 18-Mar 8:00 20-Mar 16:00 23-Mar 0:00 16-Mar 0:00 18-Mar 8:00 20-Mar 16:00 23-Mar 0:00

CP EB0045 :: 8 Sites on ENZRNC8 CP T0277 :: 3 Sites on ENZRNC7 CP T2340 :: CR0141, CR0142, CR0146, T2577 ON
OWZRNC5
EB0045 - Mean delay jitter (ms) T0277 - Drop Call Rate (PS)_MTN(%)
T2340 - Drop Call Rate (PS)_MTN(%)
EB0045 - Drop Call Rate (PS)_MTN(%) T0277 - Mean round-trip delay (ms)
T2340 - Packet loss ratio_%
100 35 20 13
90 18 12 60
30
80 16 11 50
70 25 14 10
60 12 9 40
20
50 10 8 30
40 15 8 7
30 10 6 6 20
20 4 5 10
10 5 2 4
0 0 0 3 0
16-Mar 0:00 18-Mar 8:00 20-Mar 16:00 23-Mar 0:00 16-Mar 0:00 18-Mar 8:00 20-Mar 16:00 23-Mar 0:00 16-Mar 0:00 18-Mar 0:00 20-Mar 0:00 22-Mar 0:00 24-Mar 0:00
ZTE – 3G Radio Basic KPIs - (Degradation Supporting Slide)

CP T4620 :: EN1004-T5967-T6312 • Degraded performance due to spike in packet loss due to

CP EB0045 :: 8 Sites on ENZRNC8
link congestion on over multiple Sites connected to
EB0045 - 3G Call Setup Success Rate (CS)_MTN(%) T4620 - 3G Call Setup Success Rate (CS)_MTN(%) congesting CPs EB0045 on ENZRNC8 _Pending
EB0045 - Mean delay jitter (ms) T4620 - Mean round-trip delay (ms) • Mean Jitter Delay across 3 Sites connected to CP T4620
on ENZRNC5 leading to degraded Performance as a
100 100 60 result of degraded availability_Pending
90 • High packet loss on 14 Sites connected to CP T4921 . This
99 50
80
70 is due to congestion on Aviat CTR Link T4921<<>>T4920,
98 40
60 TAP to review for expansion- Pending
50 97 30 • High packet loss across 23 Sites connected to CP T4912
40 leading to degraded Performance. Congestion on 1+1
30 96 20
MW Link BE0315-T4912, pending for expansion
20 95 10 • Recurring TX Link Congestion around CR0141 CR0142
10
0 94 0 CR0146 and T2577 connected to CP T2340-SDT-
16-Mar 0:00 18-Mar 0:00 20-Mar 0:00 22-Mar 0:00 24-Mar 0:00 16-Mar 0:0018-Mar 2:0020-Mar 4:0022-Mar 6:0024-Mar 8:00 20230530-00000409- Pending

CP T4921 :: 14 Sites on ENZRNC1&4 CP T4912 :: 23 Sites on ENZRNC1 CP T2340 :: CR0141, CR0142, CR0146, T2577 ON
OWZRNC5
T4921 - 3G Call Setup Success Rate (CS)_MTN(%) T4912 - 3G Call Setup Success Rate (CS)_MTN(%)
T2340 - 3G Call Setup Success Rate (CS)_MTN(%)
T4921 - Mean round-trip delay (ms) T4912 - Mean round-trip delay (ms) T2340 - Mean round-trip delay (ms)
120 2000 100 300 100 350
1800 98 90
100 1600 96 250 300
80
80 1400 94 200 70 250
1200 92 60 200
60 1000 90 150 50
800 88 40 150
40 600 86 100 30 100
20 400 84 50 20
200 82 10 50
0 0 80 0 0 0
16-Mar 0:00 18-Mar 8:0020-Mar 16:0023-Mar 0:00 16-Mar 0:00 18-Mar 8:00 20-Mar 16:00 23-Mar 0:00 16-Mar 0:00 18-Mar 8:00 20-Mar 16:00 23-Mar 0:00
ZTE – 4G SLA Trend (Weekly)
Cell KPI Half Year Comparison WK 12
ZTE KPIs - 4G Group Targets (% WK 1 WK 2 WK 3 WK 4 WK 5 WK 6 WK 7 WK 8 WK 9 WK 10 WK 11 WK 12 with Last After
Target Cell) Y1H1 Week Exclusion
% of 4G Best Cell Voice Call Setup Success Rate (VoLTE) >= 99.5% 88.00 81.04 82.05 82.56 83.00 82.58 82.90 82.61 81.45 78.39 79.90 77.69 78.68  91.25
% of 4G Worst Cell Voice Call Setup Success Rate (VoLTE) < 97% 3.50 3.49 3.57 3.39 3.50 3.88 3.36 3.34 3.37 3.70 3.46 4.06 3.78  1.15
% of 4G PS Best Cell Call Setup Setup Rate >= 99.5% 80.00 67.53 66.83 67.77 67.43 66.62 66.79 67.99 67.26 64.06 67.77 64.45 67.50  71.22
% of 4G PS Worst Cell Call Setup Setup Rate < 97% 1.50 1.92 2.02 1.88 2.01 2.40 1.83 1.79 1.72 2.14 1.73 2.12 1.92  0.44
% of 4G Best cells CSFB to 3G Success Rate >99.5% 98.00 98.05 98.11 98.26 98.28 98.36 98.34 98.32 98.32 98.13 98.18 98.27 98.18  98.41
% of 4G Worst cells CSFB to 3G Success Rate <97% 0.22 0.21 0.21 0.22 0.19 0.18 0.19 0.18 0.19 0.21 0.19 0.18 0.19  0.11
% of 4G Best Cell ERAB Drop Rate <= 0.25% 35.00 25.68 23.17 24.40 23.87 22.13 19.65 21.20 22.80 22.31 21.46 20.42 21.63  24.37
% of 4G Worst Cell ERAB Drop Rate >= 2% 0.65 0.76 1.10 0.85 1.02 1.50 2.03 1.29 1.00 0.95 1.28 1.00 0.94  0.76
% of 4G Best Cell VoLTE Drop Rate <= 0.3% 60.00 44.88 43.82 44.13 45.41 43.73 45.17 44.88 45.09 42.49 41.32 37.93 36.97  42.87
% of 4G Worst Cell VoLTE Drop Rate >= 1.5% 22.00 32.26 32.70 33.18 32.02 34.72 31.34 30.72 30.84 34.97 34.74 40.16 39.00  32.35
% of Best Cell Intra Frequency Handover SR >= 99.5% 88.50 85.49 84.39 84.38 84.21 85.40 85.41 85.77 85.69 85.23 85.29 85.79 85.68  88.76
% of Worst Cell Intra Frequency Handover SR <= 95% 1.10 1.51 1.45 1.50 1.60 1.52 1.46 1.33 1.37 1.50 1.48 1.42 1.37  0.21
% of Best Cell Inter Frequency HO Success Rate >= 98.5% 95.50 94.18 94.20 94.03 93.81 93.73 93.75 94.43 94.22 93.90 94.15 94.02 94.08  96.74
% of Worst Cell Inter Frequency HO Success Rate <= 97% 2.10 3.03 2.87 2.93 3.15 3.09 3.11 2.69 2.88 3.06 2.85 2.94 2.84  0.86
% of Best Cell Inter-RAT HHO SR >= 98% 93.00 90.63 90.16 90.30 90.48 89.99 90.95 90.94 90.91 90.11 89.79 89.21 90.67  95.24
% of Worst Cell Inter-RAT HHO SR <= 95% 5.00 6.93 7.44 7.32 7.29 7.89 6.91 6.87 6.90 7.59 7.74 8.38 7.05  2.47
% Of 4G best cell SRVCC Handover SR (LTE -> 3G) >=98% 93.00 90.60 89.95 90.62 90.34 90.48 91.64 92.44 92.75 90.98 92.32 92.56 92.92  99.31
% Of 4G Worst cell SRVCC Handover SR (LTE -> 3G) <=95% 7.00 9.40 10.05 9.33 9.66 9.52 8.36 7.56 7.25 9.00 7.66 7.44 7.07  0.68
% of 4G Best Cell UE DL Throughput-20Mhz 12 Mbps 80.00 72.97 69.50 69.10 68.23 68.69 65.94 67.58 68.34 68.40 67.99 72.00 67.75  79.76
% of 4G Worst Cell UE DL Throughput-20MHz 2Mbps 1.50 1.97 1.93 2.13 2.46 2.42 2.87 2.58 2.62 3.01 2.72 2.06 2.68  0.08
% of 4G Best Cell UE DL Throughput-15Mhz 9 Mbps 75.00 84.67 83.11 81.90 80.95 81.07 78.23 78.79 78.40 77.66 79.06 82.62 79.69  88.30
% of 4G Worst Cell UE DL Throughput-15MHz 2 Mbps 6.00 0.86 0.84 0.93 1.16 1.17 1.56 1.52 1.70 2.50 1.24 1.00 1.26  0.07
% of 4G Best Cell UE DL Throughput-10Mhz 6 Mbps 85.00 84.11 79.13 78.07 77.16 78.09 74.71 75.41 76.23 76.34 75.37 79.51 75.84  87.49
% of 4G Worst Cell UE DL Throughput-10MHz 1 Mbps 0.40 0.21 0.24 0.35 0.46 0.38 0.52 0.54 0.52 0.56 0.57 0.39 0.50  0.02
% of 4G Best Cell UE DL Throughput-5Mhz 3 Mbps 90.00 85.81 81.98 80.88 80.00 81.20 77.43 79.43 79.14 79.30 81.73 84.71 81.27  95.38
% of 4G Worst Cell UE DL Throughput-5MHz 0.75 Mbps 0.40 0.07 0.29 0.43 0.36 0.21 0.43 0.07 0.36 0.57 0.14 0.07 0.00  0.00
% of 4G Best Cell UE UL Throughput 3 Mbps 65.00 60.39 55.13 54.77 54.21 54.16 52.41 54.43 54.08 55.07 55.42 53.26 53.91  59.94
% of 4G Worst Cell UE UL Throughput 1 Mbps 0.20 0.06 0.06 0.08 0.07 0.08 0.07 0.08 0.07 0.07 0.07 0.07 0.06  0.06

Comments:
CSFB: Week 12: 19th Mar: Fibre Cut between T4639_4 and T4907 ad about 94 sites impacted Resolved, 21st Mar: Fibre Cut between NIPOST Ahaoda to Yenegoa ad about 152 sites impacted Resolved
VoLTE Drop: Week 12: 18st Mar: Steady and continuous MME related drops suspecting to be related to CN activity. ZTE and other vendors impacted. MTN Is checking with CN Team - Open
Intra freq HOSR: Week 12: 19th Mar: Fibre Cut between T4639_4 and T4907 ad about 94 sites impacted Resolved, 21st Mar: Fibre Cut between NIPOST Ahaoda to Yenegoa ad about 152 sites impacted Resolved
Throughput DL/UL: There is Under Sea Cable damage has impacted internet data services across some African countries, Throughput initially improved due to Traffic Loss but Traffic is back to increasing trend-
Planned and ongoing improvement actions:
- Load balancing (MLB Feature tuning and RET tuning),Overshooting optimization, Diversity Issues resolution,External Definitions and mobility alignments,Worst Cells Optimization, Intra LTE mobility strategy trial, User Inactive Timer for VoLTE, DRX Functionality Optimization, Big Ticket Feature Trials
ZTE – 2G/3G/4G/5G SLA KPIs with Obvious Improvement
% of Best Cell HO Success Rate % of 3G Best Cell Voice Call Setup Success Rate % of 3G PS Best Cell Call Setup Success Rate % of 3G Best Cell Voice Call Drop Rate % of 3G Best Cell PS Call Drop Rate
98.00
92.00 80 98 97.00
79 90
91.00 97 96.00
90.00 78 85
77 96 95.00
89.00 80
76 95 94.00
88.00 75 75
87.00 94 93.00
74 70
86.00 73 93 92.00
85.00 72 65 92 91.00
84.00 71 60 91 90.00
WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12

% of Worst Cell HO Success Rate

% of 3G Worst Cell PS Call Drop Rate
% of 3G Worst Cell Voice Call Setup Success Rate % of 3G PS Worst Cell Call Setup Success Rate % of 3G Worst Cell Voice Call Drop Rate
3.00 3.5 1.2 0.50
4
2.50 3 3.5 1 0.40
2.00 2.5 3 0.8
2.5 0.30
2 0.6
1.50 2
1.5 0.20
1.00 1.5 0.4
1 1
0.50 0.2 0.10
0.5 0.5
0.00 0 0 0 0.00
WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12

% of Best Cell Intra Frequency Handover SR % of 4G Best Cell UE DL Throughput-20Mhz % of 5G Best Cell EN-DC SCG Drop Rate (gNB) % of 5G Best Cell EN-DC Inter-
% Of 4G best cell SRVCC Handover SR (LTE -> 3G) SgNB PSCell Change Success Rate (gNB)
30
86 94 84.00 45
82.00 25 40
85.5 93 80.00
20 35
85 92 78.00 30
76.00 15 25
84.5 91
74.00 20
84 90 72.00 10 15
70.00 5 10
83.5 89
68.00 5
83 88 66.00 0 0
WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12

% of 4G Worst Cell UE DL Throughput-20MHz % of 5G worst Cell EN-DC Inter-

% of Worst Cell Intra Frequency Handover SR % Of 4G Worst cell SRVCC Handover SR (LTE -> 3G) % of 5G worst Cell EN-DC SCG Drop Rate (gNB) SgNB PSCell Change Success Rate (gNB)

1.8 0.25 100 45

12
1.6 90 40
1.4 10 0.20 80 35
70 30
1.2 8 60
0.15 25
1 50
6 20
0.8 0.10 40
0.6 4 30 15
0.4 20 10
2 0.05
0.2 10 5
0 0 0.00 0 0
WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK WK
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12

2G HOSR KPI Optimization: 3G Drop Rate KPI Optimization: 3G PS CSSR KPI Optimization: 4G CSFB SSR KPI Optimization: 4G Intra freq HOSR KPI 4G SRVCC HOSR KPI Optimization: 5G ENDC SCG DCR KPI 5G ENDC Inter HOSR Optimization:
• PBGT & Quality HO margin • Concurrent services flow • Adaptive narrowband int • U2100 CSFB prioritization on top Optimization: • L2U Neighbour Relations Optimization: • In-depth trace to identify
Optimization Optimization erference suppression cells with high interference on • Neighbor audit optimization and alignment of • SN Addition Strategy Based failure causes
• Neighbr audit • Hard handover channel hold • CFN Offset Feature U900. optimization External Definitions on Scenarios • Neighbhour Relations
• Parameter alignment • Call Rebuild align Globalization • Audit and alignment of CSFB • CIO Tuning on top cells • In-depth trace analysis and • Neighbhour Relations optimization
• Top Cell RF Optimization parameter discrepancies. • PCI conflict audit identication of Core related issues. optimization • Top Cell RF Optimization
ZTE – 5G SLA Trend (Weekly)

Half Year
Cell KPI Comparison WK 12
Targets
ZTE KPIs - 5G Group WK 1 WK 2 WK 3 WK 4 WK 5 WK 6 WK 7 WK 8 WK 9 WK 10 WK 11 WK 12 with Last After
(% Cell)
Target Week Exclusion
Y1H1
% of 5G Best Cell EN-DC Setup Success Rate (gNB) >=99.5 96.00 95.52 94.63 93.32 92.75 94.64 95.30 95.59 94.20 94.69 94.50 95.46 94.88  95.18
% of 5G worst Cell EN-DC Setup Success Rate (gNB) <=97.5% 0.35 0.67 1.04 1.47 2.28 1.23 0.96 0.93 1.41 1.13 1.11 0.81 1.11  0.85
% of 5G Best Cell EN-DC SCG Drop Rate (gNB) < 1.0% 15.00 6.96 4.08 5.59 5.88 18.36 22.08 22.57 21.69 22.89 21.34 18.92 23.82  23.97
% of 5G worst Cell EN-DC SCG Drop Rate (gNB) >2% 28.00 83.16 85.79 80.81 80.77 48.79 42.85 38.59 41.55 39.43 40.64 44.95 39.62  39.38
% of 5G Best Cell EN-DC Intra-SgNB PSCell Change Success Rate (gNB) >99% 78.00 81.96 81.44 77.47 77.95 84.68 85.90 83.78 83.86 85.78 84.58 84.46 83.79  84.63
% of 5G worst Cell EN-DC Intra-SgNB PSCell Change Success Rate (gNB) <95% 10.00 1.67 1.47 2.02 2.09 1.01 1.07 1.49 1.66 1.11 1.47 1.45 1.50  0.54
% of 5G Best Cell EN-DC Inter-SgNB PSCell Change Success Rate (gNB) >99% 40.00 23.73 22.75 22.32 24.67 33.48 36.92 38.85 36.24 38.58 38.36 40.52 42.51  43.17
% of 5G worst Cell EN-DC Inter-SgNB PSCell Change Success Rate (gNB) <95% 25.00 38.44 36.20 36.99 33.67 26.05 21.33 20.75 21.78 20.07 19.48 17.66 14.70  13.43
% of 5G Best Cell NR RAN UE Throughput DL -100 MHz 250 Mbps 60.00 52.36 51.16 46.72 44.55 45.27 40.39 41.27 42.69 42.40 43.14 43.03 42.31  42.38
% of 5G worst Cell NR RAN UE Throughput DL-100 MHz 70 Mbps 5.00 3.83 4.16 4.68 5.54 4.86 4.58 5.07 5.75 5.06 5.32 4.69 6.06  5.99
% of 5G Best Cell NR RAN UE Throughput UL-100 MHz 15 Mbps 20.00 15.99 17.22 16.57 14.82 16.79 14.28 15.27 13.43 12.26 13.18 14.92 13.57  13.58
% of 5G worst Cell NR RAN UE Throughput UL-100 MHz 5 Mbps 45.00 42.51 37.67 38.83 42.07 40.65 42.86 44.07 43.75 42.04 43.61 43.06 43.73  43.73

Degradation Comments:
5G SETUP SUCCESS RATE: : S1 Link broken on anchor EN0109 due to outage affecting setup success rate on 5G co-site NEN0109Endc SCTP link issues affecting 5G sites
N2102,N2906,N2276- Resolved
INTRA SGNB PSCELL SUCCESS RATE: Low attempts cells responsible for degraded SLA N2181,N2131,N6329,NRV1711,NEN0687
DL Throughput Best Cell:
Packet loss on anchor site EN0441 causing increased transmission time on NEN0448 which impacted on DL throughput.
Increase in transmission time due to packet loss on 4g anchor sites EN5118 impacted DL throughput of NEN0374, NEN5117 - Resolved
Improvement Plan:
DL Throughput: SR intelligent authorization and UE MCS allocation optimization in the case of truncated RBs feature trial is ongoing to improve the DL throughput
ZTE 2G – TS REDIMENSIONING
Background:
CELL ZONE:: TCH AVAILABILITY (%) CELL ZONE:: CSSR (%)
Ts redimensioning carried out on 77 cells for cells not
meeting SLA. 101.00% 99.80%
100.00% 99.60%
Action:
99.00%
Ts redimensioning for 77 cells 99.40%
98.00%
Results: 97.00% 99.20%
 SDCCH congestion improved from 0.13% to 96.00% 99.00%
0.02%.Spike in SD Congestion on the 19/03/2024 was 95.00%
due to availability issue on t4596_ENZBSC24 which 98.80%
94.00%
degraded KPIs on site and NBR. 98.60%
 CSSR improved from average of 99.48% to 99.70% 93.00%
 TCH Congestion is stable 92.00% 98.40%
4 4 4 4 4 4 4 4 4 4 4 4 4 4 24 24 24 24 24 24 24 24
 CS and PS Traffic is stable. 2 2 2 2 2 2 2 2 2 2 2 02 02 02 20 20 20 20 20 20 20 20
/ 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 / 20 4 /2 6 /2 8 /2 / / / / / / / /
 All other KPIs following normal trends. /4 /6 /8 10 12 14 16 18 20 22 24 3/ 3/ 3/ 10 12 14 16 18 20 22 24
3 3 3 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/

Cell ZONE: CS TRAFFIC (Erl) CELL ZONE:: SDCCH CONGESTION (%) CELL ZONE:: TCH CONGESTION (%)
11000 0.50 0.60%
0.45
10500 0.40 0.50%
0.35
10000 0.40%
0.30
9500 0.25
0.30%
0.20
9000 0.15 0.20%
8500 0.10
0.05 0.10%
8000 0.00
4 4 4 4 4 4 4 4 4 4 4 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 0.00%
02 02 02 02 02 02 02 02 02 02 02 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24
4 /2 6 /2 8 /2 0 /2 2 /2 4 /2 6 /2 8 /2 0 /2 2 /2 4 /2 4/ / 5/ / 6/ / 7/ / 8/ / 9/ 10/ 11/ 12/ 13/ 14/ 15/ 16/ 17/ 18/ 19/ 20/ 21/ 22/ 23/ 24/ 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
3/ 3/ 3/ /1 /1 /1 /1 /1 /2 /2 /2 /
3 3 3 3 3 3 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 4/ 5/ 6/ 7/ 8/ 9/ 0/ 1/ 2/ 3/ 4/ 5/ 6/ 7/ 8/ 9/ 0/ 1/ 2/ 3/ 4/
3 3 3 3 3 3 3 3 3/ 3/ 3/ 3/ 3/ 3/ 3/1 3/1 3/1 3/1 3/1 3/1 3/1 3/1 3/1 3/1 3/2 3/2 3/2 3/2 3/2
ZTE 2G – HOSR Optimization (SLA
WCL)
Background: HOSR HO Faillure Number
HOSR Soft parameter optimization 105 5000
carried out on 16 Cells for Cells not 4500
meeting SLA 100 4000
3500
Action: 95 3000
2500
Soft parameter optimization on 16- 90 2000
neighbor Relation 1500
85 1000
500

Results: 80
2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024-
0
2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024-
 HOSR improved from an average of 03-15 03-16 03-17 03-18 03-19 03-20 03-21 03-22 03-23 03-24 03-15 03-16 03-17 03-18 03-19 03-20 03-21 03-22 03-23 03-24
85.20% to 99.45% (16.73%
improvement in HOSR) Drop Call Rate (%) Drop Call Number
 HO Failure count improved from 2.5 60
4000 to 92 (97.70% improvement)
 Call Drop Rate improved from 0,59% 2
50
to 0.12% (79.66% improvement in
40
drop rate while TCH Drop count 1.5
improved from 32 to 4 (87.50% 30
improvement) 1
 CSSR improved from 99.60% to 20

99.76% (0.15% improvement) 0.5

10
 All other KPIs following normal trend
0 0
2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024- 2024-
03-15 03-16 03-17 03-18 03-19 03-20 03-21 03-22 03-23 03-24 03-15 03-16 03-17 03-18 03-19 03-20 03-21 03-22 03-23 03-24
ZTE 2G – TRX Expansion

Background: Cell Zone:: TCH Availability Cell Zone:: Number of TRX

Trx expansion for 14 cells congesting 100.50% 35
cells 100.00%
30
99.50%
Action: 99.00% 25

98.50%
Trx expansion for 14 cells 20
98.00%
15
Results: 97.50%
 Traffic (both voice and data) 97.00% 10
following normal trend. 96.50%
5
 TCH congestion improved from an 96.00%

average value of 0.07% to 0.01% 95.50%

13- 14- 15- 16- 17- 18- 19- 20- 21- 22- 23-
0
13-03- 14-03- 15-03- 16-03- 17-03- 18-03- 19-03- 20-03- 21-03- 22-03- 23-03-
which is 85.71% improvement in 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 24 24 24 24 24 24 24 24 24 24 24

TCH Congestion
 TCH Congestion number improved Cell Zone:: TCH Cong Rate Vs TCH Cong No. Cell Zone:: CSSR (%)
from 265 to 13 which is a 95.1% 0.16% 300 100.00%
improvement in TCH congestion
0.14% 99.50%
number 250
 CSSR improved from 99.62% to 0.12%
99.00%
99.75% which is 0.13% 0.10%
200
98.50%
improvement in CSSR 0.08% 150  Dip in CSSR on the 21st
 All other KPIs following normal trend 98.00% was due to spike in
0.06%
100 packet loss on EB0128.
0.04%
97.50% Resolved.

0.02%
50 97.00%

0.00% 0 96.50%
13- 14- 15- 16- 17- 18- 19- 20- 21- 22- 23- 13- 14- 15- 16- 17- 18- 19- 20- 21- 22- 23-
03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24 03-24
ZTE 3G - Handover Optimization in Weak Coverage – ENZRNC7 Globalization

Drop Call Rate (CS)_MTN(%) Nr of RAB Releases Abnormal (CS)_MTN

Background:
0.07 1200
In the scenario that the signal quality of the
0.06 1000
currently used frequency is poor, this switch
0.05 800
controls whether intra-frequency handover will 0.04 600
be performed, whether HSPA serving cell change 0.03 400
will be performed or whether redirection 0.02 200 DCR CS%
without measurement will be performed. 0.01 0
b ar ar ar ar ar ar ar ar ar ar ar ar
Fe M M M M M -M -M -M -M -M -M -M
8- 1- 3- 5- 7- 9-
2 11 13 15 17 19 21 23
Action:
0.04% 25%
Action Globalized on ENZRNC7 3G Erlang (CS)_MTN (Erl)
40000
Results: 35000
• DCR CS improved by 25% from 0.04% to 30000
0.03%
25000
0.03%.
20000
• Traffic dip is due to rehoming of Sites from 15000
ENZRNC7 10000
5000
• All other major KPIs maintained stable trend. 0
eb eb eb eb ar ar ar ar ar ar ar ar ar ar ar ar
2-F 4-F 6-F 8-F 1-M 3-M 5-M 7-M 9-M 1-M 3-M 5-M 7-M 9-M 1-M 3-M
2 2 2 2 1 1 1 1 1 2 2
ZTE 3G - Max Fach Power Optimization
PRE POST
Background: RRC Establishment Success Rate_MTN CSSR CS%
9950.00%
Tuned MaxFach Power// For UE in the cell poor
coverage area, if the retransmission of RRC 9900.00% +0.17%
CONNECTION SETUP or CELL UPDATE CONFIRM 9850.00% 98.77%
happened, the FACH power will be the maximum.
9800.00% 98.60%
In this way, the success rate of RRC setup and cell
update will be increased. 9750.00%

n:Action: 9700.00%

12 24
13 24
14 24
15 24
16 24
17 24
18 24
19 24
20 24
21 24
22 24
23 24
24 24

4
MaxFach Power Tuning on 74 cells.

02
3 / /2 0
3 / /2 0
3 / /2 0
3 / /2 0
3 / /2 0
3 / /2 0
3 / /2 0
3 / /2 0
3 / /2 0
3 / /2 0
3 / /2 0
3 / /2 0
3 / /2 0
/2
11
Results: 3/

Results:
3G Call Setup Success Rate (CS)_MTN PRE POST 3G Erlang (CS)_MTN (Erl) PRE POST
• 3G Call Setup Success Rate (CS)_MTN
99.50% 140
improved from 98.60% to 98.77%.
120
99.00%
100
• RRC Establishment Success Rate_MTN 98.50% 80
improved from 98.25% to 98.82%. 98.00% 60
40
97.50%
20
• All other major KPIs maintained stable trend. 97.00% 0
4 4 4 4 4 4 4 4 4 4 4 4 4 4
02 02 02 02 02 02 02 02 02 02 02 02 02 02 24 24 24 24 24 24 24 24 24 24 24 24 24 24
/2 2 /2 3 /2 4 /2 5 /2 6 /2 7 /2 8 /2 9 /2 0 /2 1 /2 2 /2 3 /2 4 /2 / 2 0 /2 0 /2 0 /2 0 /2 0 /2 0 /2 0 /2 0 /2 0 /2 0 /2 0 /2 0 /2 0 /2 0
1
1 1 1 1 1 1 1 1 1 2 2 2 2 2 11 12 13 14 15 16 17 18 19 20 21 22 23 24
3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/
ZTE 4G – Mobility Improvement
Coverage Enhancement

Background: % of RSRP Report times in the Range of (-95 to -Max) Handover Success Rate (Intra-Freq)
• Sites having high Handover failure count due to poor coverage. 52.5 99.80%

• Sites that are targets to other sources but have poor coverage and result in high failure 52
99.75%
counts. 51.5

51 99.70%
Activity:
50.5
 Site visit in a bid to improve coverage and quality 99.65%
50

Activity Site Count 49.5

99.60%
Azimuth 11 49
MT 3 48.5 99.55%
Grand Total 14
48
99.50%
47.5
Results: 4 4 4 4 4 4 4 4 4 4 4 4 24 24 24 24 24 24 24 24 24 24 24 24
02 02 02 02 02 02 02 02 02 02 02 02 20 20 20 20 20 20 20 20 20 20 20 20
/2 /2 /2 /2 /2 /2 /2 /2 /2 /2 /2 /2 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/
 HOSR (Intra-Freq) is improved from 99.63% to 99.7% / 03 / 03 / 03 / 03 / 03 / 03 / 03 / 03 / 03 / 03 / 03 / 03 0 0 0 0 0 0 0 0 0 0 0 0
01 03 05 07 09 11 13 15 17 19 21 23 0 1/ 0 3/ 0 5/ 0 7/ 0 9/ 1 1/ 1 3/ 1 5/ 1 7/ 1 9/ 2 1/ 2 3/
 HO Prep Failures (Intra-Freq) is improved from 1700 to 1500
 % of RSRP Report times in the Range of (-95 to -86) improved from 49% to 50.5%
Total Data Volume(GB) Intra Freq HO Execution Failures
 Total Data Volume remained stable post implementation but MTN network was 2800
16000
impacted by Under-Sea Cable Damage from 15th March, 2024 to 19th March, 2024 2600
15000
2400

14000 2200

2000
% of RSRP Report times in the Range HOSR (Intra-Freq) 13000
1800
of (-95 to -Max)
99.7
1600
5 0 .5 12000
1400
11000 1200

99.63 1000
49 10000
4 4 4 4 4 4 4 4 4 4 4 4 24 24 24 24 24 24 24 24 24 24 24 24
2 02 2 02 2 02 2 02 2 02 2 02 2 02 2 02 2 02 2 02 2 02 2 02 20 20 20 20 20 20 20 20 20 20 20 20
0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/ 0 3/
0 1/ 0 3/ 0 5/ 0 7/ 0 9/ 1 1/ 1 3/ 1 5/ 1 7/ 1 9/ 2 1/ 2 3/ 0 1/ 0 3/ 0 5/ 0 7/ 0 9/ 1 1/ 1 3/ 1 5/ 1 7/ 1 9/ 2 1/ 2 3/
PRE POST PRE POST
ZTE 4G – Mobility Improvement
CIO Tuning

Background: Handover Success Rate (Intra-Freq) Intra Freq HO Preparation Failures

• Worst HOSR Cells with high 99.80% 25

99.70%

failure counts 99.60%

99.50%
20

• Worst HOSR Cells with Far 99.40% 15

99.30%

Distant Neighbors 99.20%

99.10%
10

99.00% 5

98.90%

Scope: 98.80%

0 24 0 24 0 24 0 24 0 24 0 24 0 24 0 24 0 24 0 24 0 24 0 24
0
24 24 24 24 24 24 24 24 24 24 24 24
/2 /2 /2 /2 /2 /2 /2 /2 /2 /2 /2 /2 20 20 20 20 20 20 20 20 20 20 20 20
1 2 1 3 1 4 1 5 1 6 1 7 1 8 1 9 2 0 2 1 2 2 2 3 1 2/ 1 3/ 1 4/ 1 5/ 1 6/ 1 7/ 1 8/ 1 9/ 2 0/ 2 1/ 2 2/ 2 3/
Activity was done on top 32 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/

Cells Total Data Volume(GB)

700 Intra-Freq HOSR
99.5
650

Results: 600

 Intra Freq HOSR improved 550

99.2
from 99.20% to 99.50% 500

 Traffic and other basic KPIs 450

PRE POST
400
remain stable 20
24
20
24
20
24
20
24
20
24
20
24
20
24
20
24
20
24
20
24
20
24
20
24

1 2/ 1 3/ 1 4/ 1 5/ 1 6/ 1 7/ 1 8/ 1 9/ 2 0/ 2 1/ 2 2/ 2 3/
3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/ 3/
Activities Progress
Tech Activities Target KPI Status Time Line
HR retuning and TRX expansion TCH Cong Ongoing WK13
GU Mobility Stategy Optmization SD & TCH Cong Ongoing WK13
TRX power balance DCR Ongoing WK13
Neighbor Relation and Parameter aduit and Optimization DCR Ongoing WK13
2G
Parameter Alignment DCR Closed WK11
Overshooting aduit and Optimization DCR Ongoing WK13
SDCCH Timeslot Re-dimensioning SD Cong Ongoing WK13
Isolated Island Site related parameters Optimization DCR Ongoing WK14
CFN Offset Feature globalization CSSR Closed WK11
Concurrent service Optimization CSSR Closed WK11
Weak Coverage SRB Optimization CSSR Ongoing WK13
Max Fach Power Tuning CSSR Closed WK12
Service optimization for multi RAB CSSR Ongoing WK13
Overshooting aduit and optimization CSSR/PS DCR Ongoing WK13
3G
Isolated Island Site related parameters Optimization CSSR/PS DCR Ongoing WK14
Load Balance Statery Optimization CSSR Ongoing WK14
Parameter Alignment PS DCR Ongoing WK13
Common channel power optimization CSSR Ongoing WK14
Weak Coverage Service Statery Optimization PS DCR Closed WK12
Virtual Neighbour Optimization PS DCR Ongoing WK13
Overshooting Optimization for Cell edge User CSSR/DCR/HOSR/Throughput Ongoing WK13
RRC license and eNB Admission Failures Optimization CSSR Closed WK12
E-RAB setup failure by other subject study CSSR Closed WK12
DRX Configuration Optimization DCR Closed WK12
E-RAB release by MME study DCR Closed WK12
4G
Physical Optimization to improve Coverage for Cases with Poor RSRP CSSR/DCR Closed WK12
Load balancing (MLB Feature tuning and RET tuning) Throughput Ongoing WK14
Optimization of Relations where Target Cells have Poor Availability HOSR Closed WK11
CIO Tunning for Illogicall Neighbors HOSR Closed WK12
External Definitions and Alignment HOSR Ongoing WK13
SCTP/X2 LINK (Transmission) ENDC SR Ongoing WK14
ENDC X2 DSCP Mapping ENDC SR Ongoing WK14
Anchor cell Audit/Optimization SCG Drop Ongoing WK13
5G Optimization of punishment threshold for unstable anchor cells SCG Drop Ongoing WK14
Neighbor cell routine checks Intra/Inter PCell Change SR Ongoing WK14
Missing neighbor optimization Intra/Inter PCell Change SR Ongoing WK13
RET optimization to improve SINR levels Throughput Ongoing WK13
Section 1 SLA KPI Trend & Achievements

Section 2 Traffic Review

Section 3 NCC KPIs

Section 4 Customer Complaints and Cluster Drive Test

Progress

Section 5 Festive Preparation

Section 6 Support Required

Network Voice & Data Traffic: ZTE

CS Traffic (MErl) PS Data Volume (TB)

2G Voice 3G Voice 4G Voice 2G Data 3G Data 4G Data 5G Data

12000000 600000 14000000000 250000000

2.5% 1.4%

10000000 500000 12000000000

200000000
51.2% 10000000000
8000000 400000

2G3G4G Data Volume (TB)

82.2%
150000000

5G Data Volume (TB)

8000000000
2G3G Erlang (MErl)

4G Erlang (MErl)
6000000 300000
6000000000
46.3% 100000000
4000000 200000
4000000000
16.2%
50000000
2000000 100000 2000000000

0 0 0 0
'24-Wk-1
'24-Wk-2
'24-Wk-3
'24-Wk-4
'24-Wk-5
'24-Wk-6
'24-Wk-7
'24-Wk-8
'24-Wk-9
'23-Wk-37
'23-Wk-38
'23-Wk-39
'23-Wk-40
'23-Wk-41
'23-Wk-42
'23-Wk-43
'23-Wk-44
'23-Wk-45
'23-Wk-46
'23-Wk-47
'23-Wk-48
'23-Wk-49
'23-Wk-50
'23-Wk-51
'23-Wk-52

'24-Wk-10
'24-Wk-11
'24-Wk-12

'24-Wk-1
'24-Wk-2
'24-Wk-3
'24-Wk-4
'24-Wk-5
'24-Wk-6
'24-Wk-7
'24-Wk-8
'24-Wk-9
'23-Wk-37
'23-Wk-38
'23-Wk-39
'23-Wk-40
'23-Wk-41
'23-Wk-42
'23-Wk-43
'23-Wk-44
'23-Wk-45
'23-Wk-46
'23-Wk-47
'23-Wk-48
'23-Wk-49
'23-Wk-50
'23-Wk-51
'23-Wk-52

'24-Wk-10
'24-Wk-11
'24-Wk-12
2023 2024 2023 2024

TRAFFIC WoW Data Traffic Increased by (13.9%)

WoW Voice Traffic Increased by (3.3%) (traffic return to normal pre
Data traffic recovery post multiple undersea cable failure impacting 4G & 5G Data Traffic in
GROWTH festive trend YoY voice )
’24-Wk11. (5G Share now restored to 1.4% of the overall data share).
PHC Regional – YoY Voice Traffic

2G Erlang (CS) (MErl) || PHC 3G Erlang (CS) (MErl) || PHC

7000000 6000000
6000000
5000000
5000000
4000000
4000000
3000000
3000000
2000000 2000000
1000000 1000000
0 0
Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53

Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53
2019 2020 2021 2022 2023 2024 2019 2020 2021 2022 2023 2024

4G VoLTE Erlang (MErl) || PHC Total Voice Traffic (CS) (MErl) || PHC
350000 12000000
300000 10000000
250000
8000000
200000
6000000
150000
4000000
100000
50000 2000000
0 0
Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53

 PHC YoY Voice traffic increased in 2024 Wk-12 as compared to 2023 Wk-12 from 9.5MErl to 10.3MErl (+7.7%).
ENG Regional – YoY Voice Traffic

2G Erlang (CS) (MErl) || ENG 3G Erlang (CS) (MErl) || ENG

8000000 5000000
7000000 4500000
4000000
6000000
3500000
5000000 3000000
4000000 2500000
3000000 2000000
1500000
2000000
1000000
1000000 500000
0 0
Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53

4G VoLTE Erlang (MErl) || ENG Total Voice Traffic (CS) (MErl) || ENG
200000 12000000
180000
160000 10000000
140000 8000000
120000
100000 6000000
80000
60000 4000000
40000 2000000
20000
0 0
Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53

 ENG YoY Voice traffic increased in 2024 Wk-12 as compared to 2023 Wk-12 from 8.2MErl to 9.1MErl (+10.8%).
PHC Regional – YoY Data Volume

2G Data Volume (TB) || PHC 3G Data Volume (TB) || PHC 4G Data Volume (TB) || PHC
35000000 1800000000 8000000000
30000000 1600000000 7000000000
1400000000 6000000000
25000000 1200000000
20000000 5000000000
1000000000
4000000000
15000000 800000000
600000000 3000000000
10000000 2000000000
400000000
5000000 200000000 1000000000
0 0 0
Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53

Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53

Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53
2019 2020 2021 2022 2019 2020 2021 2022 2019 2020 2021 2022
2023 2024 2023 2024 2023 2024

5G Data Volume (TB) || PHC Total Data volume (TB) || PHC

180000000 10000000000
160000000 9000000000
140000000 8000000000
120000000 7000000000
100000000 6000000000
80000000 5000000000
60000000 4000000000
40000000 3000000000
2000000000
20000000 1000000000
0 0
Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53

 PHC YoY Data traffic increased from 6.3PB in 2023 Wk-12 to 9.1PB (+44.0%) in 2024 Wk-12; Major increase seen in 4G & 5G Data volume
ENG Regional – YoY Data Volume

2G Data Volume (TB) || ENG 3G Data Volume (TB) || ENG 4G Data Volume (TB) || ENG
35000000 1400000000 6000000000
30000000 1200000000 5000000000
25000000 1000000000 4000000000
20000000 800000000
3000000000
15000000 600000000
10000000 400000000 2000000000
5000000 200000000 1000000000
0 0 0
Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53

Wk-1
Wk-3
Wk-5
Wk-7
Wk-9

Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53

Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53
2019 2020 2021 2022 2019 2020 2021 2022 2019 2020 2021 2022
2023 2024 2023 2024 2023 2024

5G Data Volume (TB) || ENG Total Data volume (TB) || ENG

180000000 7000000000
160000000 6000000000
140000000
5000000000
120000000
100000000 4000000000
80000000 3000000000
60000000 2000000000
40000000
20000000 1000000000
0 0
Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53
Wk-1
Wk-3
Wk-5
Wk-7
Wk-9
Wk-11
Wk-13
Wk-15
Wk-17
Wk-19
Wk-21
Wk-23
Wk-25
Wk-27
Wk-29
Wk-31
Wk-33
Wk-35
Wk-37
Wk-39
Wk-41
Wk-43
Wk-45
Wk-47
Wk-49
Wk-51
Wk-53

2019 2020 2021 2022 2019 2020 2021 2022

2023 2024 2023 2024

 ENG YoY Data traffic increased from 4.9PB in 2023 Wk-12 to 6.4PB (+32.1%) in 2024 Wk-12; Major increase seen in 4G & 5G Data volume.
ZTE 3G - IuB Interface Port utilization

IuB port utilization Highlights

• All Nodes with the exception of below Node had < 70% utilization on all
the days.

Exceptions

• OWZRNC6 has >70% utilization for 1 day.

Comments
• Slight increase in HS users of OWZRNC6 observed on 22nd March, KPI
under observation
ZTE 3G – ZTE Region Rehoming Progress
Batch-1 (Completed)
BATCH PHASE DATE DAYS Completed Pending Grand Total PROGRESS STATUS
Background: 1 1 26/02/2024 DAY1 55 55 100%
1 1 28/02/2024 DAY2 127 127 100%
To improve RNCs IuB & IuPs Interface Port 1 1 29/02/2024 DAY3 59 59 100%
1 1 03/03/2024 DAY4 58 58 100%
Utilization. 1 1 05/03/2024 DAY5 58 58 100%
Grand Total 357 357 100%
Action: Batch-2 (Pending)
BATCH PHASE DATE DAYS COMPLETED PENDING Grand Total PROGRESS STATUS
Rehoming of NodeBs from RNCs with High 2 2 14/03/2024 DAY6 60 60 100%
2 2 17/03/2024 DAY7 60 60 100%
2 2 19/03/2024 DAY8 60 60 100%
RNCs IuB & IuPs Interface Port Utilization to
2 2 21/03/2024 DAY9 57 57 100%
2 2 24/03/2024 Day10 63 63 100%
RNCs with low RNCs IuB & IuPs Interface Port 2 3 26/03/2024 Day11 60 60
2 3 28/03/2024 Day12 59 59
Utilization. 2 3 31/03/2024 Day13 60 60
2 3 02/04/2024 Day14 59 59
2 3 04/04/2024 Day15 60 60
2 3 07/04/2024 Day16 60 60
2 3 11/04/2024 Day17 60 60
2 3 14/04/2024 Day18 62 62
2 3 16/04/2024 Day19 61 61
2 3 18/04/2024 Day20 62 62
2 3 21/04/2024 Day21 61 61
Grand Total 300 664 964 31%
ZTE 3G - IuPs Interface Port Utilization 29

IuPS port utilization Highlights

• All Nodes had < 70% utilization on all the days.

Section 1 SLA KPI Trend & Achievements

Section 2 Traffic Review

Section 3 NCC KPIs

Section 4 Customer Complaints and Cluster Drive Test

Progress

Section 5 Festive Preparation

Section 6 Support Required

ZTE – 2G State Level NCC KPIs – March MTD

NCC State Availability CSSR TCH Cong SDCCH Cong HOSR

STATE DCR (<=1%)
Priority (>=99%) (>=98%) (<=1%) (<=0.2%) (>=98%)

EBONYI 3 95.94 99.48 0.18 0.22 0.10 99.24

ABIA 2 99.40 99.61 0.08 0.08 0.04 98.83

RIVERS 1 99.72 99.74 0.05 0.05 0.06 99.28

ENUGU 2 99.63 99.61 0.08 0.06 0.04 99.11

BAYELSA 3 99.87 99.72 0.05 0.04 0.05 99.45

CROSS RIVER 3 99.26 99.67 0.12 0.07 0.04 99.36

AKWA IBOM 2 99.70 99.64 0.07 0.02 0.03 99.28

BENUE 2 99.84 99.67 0.06 0.05 0.02 99.47

 All KPI passed the NCC Compliance Criteria except availability which impatced due to diesel crises problem.
ZTE – 3G State Level NCC KPIs – March MTD

3G Call RAB Soft RRC

Availability Call Setup Drop Call CS RAB
Setup Establishm Drop Call Handover CONGE
NCC State Rate Success Rate CONGEST
State Region Success ent Success Rate (CS) Success STION_
Priority (Cell)_MT Rate (PS) (PS)_MTN ION_MTN
Rate (CS) Rate (<=1.5%) Rate MTN
N (>=99%) (>=98%) (<=1.5%) (<=1%)
(>=98%) (>=97.5%) (>=98%) (<=0.5%)

RIVERS 1 East 99.73 99.68 99.92 0.06 99.99 99.76 0.21 0.00 0.00

ABIA 2 East 99.44 99.60 99.88 0.08 99.99 99.73 0.21 0.00 0.00

AKWA IBOM 2 East 99.78 99.69 99.91 0.04 100.00 99.77 0.17 0.00 0.00

BENUE 2 East 99.86 99.54 99.79 0.06 99.99 99.49 0.30 0.00 0.00

ENUGU 2 East 99.61 99.62 99.92 0.07 99.98 99.73 0.23 0.00 0.00

BAYELSA 3 East 99.92 99.64 99.90 0.03 99.99 99.74 0.21 0.00 0.00
CROSS
3 East 99.26 99.64 99.90 0.06 99.99 99.65 0.31 0.00 0.00
RIVER

EBONYI 3 East 96.29 99.32 99.80 0.13 99.99 99.42 0.36 0.00 0.00
 All KPI passed the NCC Compliance Criteria except availability which impatced due to diesel crises problem.
ZTE – 4G State Level NCC KPIs – March MTD

Initial E-
Active E-
Availabilit RAB RRC CSFB Inter-Freq Intra-Freq
Active E- RAB Drop
y Rate Establish Setup Initiation Handover Handover
NCC State ENodeB RAB Drop Rate
STATE (Cell)_MT ment Success Success Success Success
Priority Count Rate (Excl.
N Success Rate Rate Rate Rate
(<2%) MME)
(>=99%) Rate (98.50%) (>98%) (>95%) (>95%)
(2%)
(>98%)

RIVERS 1 1109 99.94 99.48 0.59 0.05 99.95 99.97 99.39 99.51

ABIA 2 593 99.90 99.41 0.67 0.07 99.94 99.97 98.89 99.34
AKWA
2 539 99.96 99.52 0.78 0.10 99.96 99.98 98.98 99.65
IBOM
BENUE 2 446 99.92 99.26 0.72 0.11 99.96 99.98 99.21 99.65

ENUGU 2 609 99.91 99.39 0.55 0.04 99.94 99.96 99.37 99.56

BAYELSA 3 173 99.96 99.43 0.55 0.07 99.95 99.97 99.45 99.62
CROSS
3 403 99.93 99.14 0.61 0.04 99.92 99.97 99.38 99.29
RIVER
EBONYI 3 184 99.75 99.09 0.80 0.12 99.91 99.96 98.98 99.49
Section 1 SLA KPI Trend & Achievements

Section 2 Traffic Review

Section 3 NCC KPIs

Section 4
Customer Complaints and Cluster Drive Test
Progress

Section 5 Festive Preparation

Section 6 Support Required

Zero Traffic Cases – ’24 Wk 12 35

Open
Technology Closed
HW Issue HW Ops
2G - 1 5
3G 2 4 13
4G - 1 9
5G - - -

Region BSC Cell Technology Ageing (days) RCA SDT Status

PHC PHZBSC6 RV3031E 2G CS/PS 8 Due to suspected frozen software. Reset request has been sent to huawei SDT-20240318-00000130 Open

PHC OWZRNC7 AK0532U 3G CS/PS 34 Faulty RRU on site AK0532 U and X_FME assigned to replace S1 3G RSU having SDT-20231124-00000456 Open
sleeping cell RSU Type: RSU-U2112 Serial No: 219024528355

3G CS/PS Faulty RRU on site AK0532 U and X_FME assigned to replace S1 3G RSU having
PHC OWZRNC7 AK0532X 34 SDT-20231124-00000456 Open
sleeping cell RSU Type: RSU-U2112 Serial No: 219024528355

ENG ENZRNC5 4621GD 3G CS/PS 2 Suspected Frozen PA, escalated to Huawei for reset SDT-20240322-00000639 Open

ENG OWZRNC3 AB0086G 3G CS/PS 2 Board hardware fault, escalated to Huawei Open
SDT-20240322-00000286

ENG OWZRNC3 AB0086H 3G CS/PS 2 Board hardware fault, escalated to Huawei Open
SDT-20240322-00000286

ENG OWZRNC3 AB0086I 3G CS/PS 2 Board hardware fault, escalated to Huawei Open
SDT-20240322-00000286

ENG LEN0404 LEN0404D 4G 60 Intermittent power outage lingers due to Access issue SDT-20240202-00000412 Open
Customer Complaints Overview

ENG Region OWS CC Cases ENG Region Non-OWS CC Cases

Category Closed Open Grand Total

RF Optimization Scope 100 0 100
Non-Optimization Scope 9 65 74

PHC Region OWS CC Cases PHC Region Non-OWS CC Cases

OWS Complaint Bucket
Category Closed Open Grand Total
Poor Voice Quality Slow Browsing Can't RF Optimization Scope 112 2 114
1% 5% Browse
Poor Cov- 24% Non-Optimization Scope 8 67 75
erage
26%
Can't Call
1%
Can't
Receive
4%

No Network Network
17% Fluctuations
23%
Cluster Drive Test Progress
Section 1 SLA KPI Trend & Achievements

Section 2 Traffic Review

Section 3 NCC KPIs

Section 4 Customer Complaints and Cluster Drive Test

Progress

Section 5 Festive Preparation

Section 6 Support Required

Festive Preparation Activity Summary

Category Activity Remarks

UME Software Inspection Checks Analysis Completed. Ok
License Audit Analysis Completed. Under threshold
Health Checks CPU Load Checks Analysis Completed. Under threshold

Analysis Completed
IUB and IUPS Interface Checks
(Rehoming to New RNC ongoing to further distribute load)

3G Rehoming Batch-1 Completed, Batch-2 sites rehoming is ongoing

4G RRC Lisence expansion Expansion completed for all network cells
2G Trx Expansion Analysis Completed. 247 Cells plannedforexpansion

Capacity 2G 100% Half Rate Enabling (Top Sites) Based on last year traffic study
3G 2ms TTI Disabling (Top Sites) Based on last year traffic study
4G Load Balancing (Top Sites) Routine Activity
3G TCP Power Expansion (Top Sites) Based on last year traffic study
Daily and Hourly KPI Dashboard sharing Daily Activity
2G Top Degraded Cells Optimization Daily Activity
3G Top Degraded Cells Optimization Daily Activity
4G Top Degraded Cells Optimization Daily Activity
KPI Monitoring and 5G Top Degraded Cells Optimization / VIP Daily Activity
Optimization
VIP Sites Performance monitoring and assurance Daily Activity
Zero Traffic Cells Tracking Daily Activity
Cell Availability Issues Tracking Daily Activity
Packet Loss Issues Tracking Daily Activity

Customer Complaints handling and resolution Ongoing on daily basis. Team is also prepared to swiftly handle any potential increase in number of Complaints
Emergency Issue Festive Event Areas Assurance Assurance activities are ongoing in Areas identified by MTN SPOCs as hotspot areas for the Festive season
Handling
Close Contact and Communication with MTN SPOCs Daily interaction with MTN SPOCs is established with communication channels also created for Emergency response
Escalation Matrix

ZTE Support Tree ZTE SPOCs

Role Name Email Phone
MSOP Team Leader (ENG) Nwuko, Walter C [email protected] 08032006656
MSOP 2G MSOP 3G MSOP 4G MSOP 5G
Incident /
Team Team Team Team
CC Team Team Leader (PHC) Adiel Osunbor [email protected] 08032009153
Optimization Manager Daniel C. Ahiabuike [email protected] 08062649707
First Line Technical Director Li Shuaifeng [email protected] 08135801623
Support
Project Director Wang Huiwen [email protected] 07066755364

Adiel Osunbor Nwuko, Walter C

(Team Leader PHC) (Team Leader ENG) MTN SPOCs (Customer Support)
Department Name Email Phone
RF Optimization Uchendu Uchendu [email protected] 08032000556
RF Optimization Innocent Mabia [email protected] 08032008692
Second
Line Daniel C. Ahiabuike RF Optimization Christian Okoyeudor [email protected] 08032001680
(Optimization Manager)
Support Regional Technical Operations (PHC) Theophilus Nnabugwu [email protected] 08032004969
Regional Technical Operations (ENG) Ihechiluru Anyahara [email protected] 08032008085
Performance Kolade Olasugba [email protected] 08032009518
Third
Li Shuaifeng Performance Wasiu Otukoya [email protected] 08032002104
Line (Technical Director)
Support

Huawei SPOCs (Operational Issues Support)

Wang Huiwen Department Name Email
(Project Director)
Huawei Operations Huawei NOC [email protected]
Standby Roster – ENG & PHC Regions
Date Role Name Email Phone
2G Optimization (ENG/PHC) Obasi Samuel [email protected] 8038750989
3G Optimization (ENG/PHC) Emakhu Ehimen Mark [email protected] 7033318139
4G Optimization (ENG/PHC) Victoria Agubuche [email protected] 7038669499
29/03/2024 (Good Friday) 5G Optimization (ENG/PHC) Osikhena Michael Afekhogie [email protected] 9042325149
Customer Complaints (ENG) Naheem Alabi [email protected] 8088948185
Customer Complaints (PHC) Idowu Saidi Ajao [email protected] 8169590097
Performance Kemi Eboh [email protected] 9038858853
2G Optimization (ENG/PHC) Adeniji Esther [email protected] 7067371873
3G Optimization (ENG/PHC) Bethel C. Ukah [email protected] 8032007872
4G Optimization (ENG/PHC) Areola Ifeoluwa [email protected] 8134472292
30/03/2024 (Holy Saturday) 5G Optimization (ENG/PHC) Osikhena Michael Afekhogie [email protected] 9042325149
Customer Complaints (ENG) Lawal Ridwan Ayomide [email protected] 8093099081
Customer Complaints (PHC) Gideon Kelechukwu , Odo [email protected] 9069069143
Performance Tiriba, Anthony [email protected] 8024004705
2G Optimization (ENG/PHC) Onovo David Chukwuemeka [email protected] 8063484151
3G Optimization (ENG/PHC) Ajayi Olakunle Sunday [email protected] 8032009347
4G Optimization (ENG/PHC) Okechukwu Ajah [email protected] 7063635187
31/03/2024 (Easter Sunday) 5G Optimization (ENG/PHC) Osikhena Michael Afekhogie [email protected] 9042325149
Customer Complaints (ENG) Naheem Alabi [email protected] 8088948185
Customer Complaints (PHC) Idowu Saidi Ajao [email protected] 8169590097
Performance Kemi Eboh [email protected] 9038858853
2G Optimization (ENG/PHC) Ibrahim Afolabi [email protected] 8035912450
3G Optimization (ENG/PHC) Francis Akalazu [email protected] 8062722024
4G Optimization (ENG/PHC) Fadipe Olanrewaju [email protected] 7018305518
01/04/2024 (Easter Monday) 5G Optimization (ENG/PHC) Osikhena Michael Afekhogie [email protected] 9042325149
Customer Complaints (ENG) Lawal Ridwan Ayomide [email protected] 8093099081
Customer Complaints (PHC) Gideon Kelechukwu , Odo [email protected] 9069069143
Performance Tiriba, Anthony [email protected] 8024004705
Section 1 SLA KPI Trend & Achievements

Section 2 Traffic Review

Section 3 NCC KPIs

Section 4 Customer Complaints and Cluster Drive Test

Progress

Section 5 Festive Preparation

Section 6 Support Required

ZTE – Support Required

Festive TX
Bottlenecks

LTE RSSI Top

Diversity Availability
Issues Issues
ZTE – ENG & PHC Region Ongoing Packet Loss – WK12
Region CP RCA OWNER Ageing (Days) Site Count Target Date
CONGESTION ON 1+1 MW LINK BE0315-T4912, PENDING FOR EXPANSION; Installation is ongoing at T4912-T4930-
ENG T4912 MTN NID 104 51 TBD
T4931 with decommissioned materials
ENG EB0045 Fiber failure between T4744_Afikpo and Owerri switch : T4744_Afikpo <<>>T4639_SR12_3 Huawei 7 12 TBD
ENG T2013 Packet loss impacting 23 sites on CP T2013 Huawei 21 11 TBD
ENG T4921 CONGESTION ON AVIAT CTR LINK T4921-T4920 & T4996-T4921, Fiber ongoing on T4921 MTN TAP 104 29 TBD
ENG T4714 CONGESTION ON AVIAT CTR MW LINK T4714-T4715, Huawei 102 18 TBD
ENG T4494 Reoccuring Packet Loss on 33 sites connected to CP T4494; Huawei Datacom required to analyse Huawei Datacom 35 35 TBD
ENG T2021 IMPACTED BY FIBER CUT BETWEEN T4744_T4639 MTN Fiber Ops 108 46 TBD
PHC CR0067 Packet loss impacting 16 sites on CP CR0067 Huawei 35 19 TBD
ENG T4510 Reoccurring Packet Loss impacting 21 sites on CP T4510 Huawei 35 21 TBD
CONGESTION ON 4+0 MW LINK T4743-T4744, Snag on completed link. Resolution in progress before traffic
ENG T4744 MTN TAP 108 18 TBD
migration.
PHC T0183 Packet loss impacting 15 sites on CP T0183 Huawei 21 8 TBD
Affected by congestion on Aviat CTR link T4432<<>>T4509_4+0_800 Mbps. Link to reroute(4577-AB6506 &
ENG T4432 MTN TAP 108 29 TBD
AB6506-T4454) stalled due to equipment availability
ENG EB0041 Packet loss impacting 10 sites on CP EB0041 Huawei 21 20 TBD
PHC T2401 Packet loss impacting 7 sites on CP T2401 Huawei 28 10 TBD
PHC T2231 Packet loss impacting 7 sites on CP T2231 Huawei 21 12 TBD
ENG T4423 Packet loss impacting 13 sites on CP T4423 Huawei 35 13 TBD
PHC T2340 Affected by highly utilized RTN 1+0 radio-link capacity of 216Mbps between T2979 and T2577 MTN TAP 63 11 TBD
ENG T4913 Packet loss impacting 6 sites on CP T4913 Huawei 28 7 TBD
ENG T4730 Packet loss impacting 9 sites on CP T4730 Huawei 28 9 TBD
ENG T4429 Packet loss impacting 8 sites on CP T4429 Huawei 28 9 TBD
PHC T2304 Packet loss impacting 13 sites on CP T2304 Huawei 28 9 TBD
CONGESTION ON MW LINK T4940-EN0050, WIP on fiber at T4939. Fiber at EN0181 is completed and ATP, still
ENG EN0050 MTN TAP 108 28 TBD
pending on resolution of fiber cuts.
PHC T2346 Affected by highly utilized RTN 1+0 XPIC capacity of 432Mbps between T2921-T2346 MTN TAP 49 20 TBD
CONGESTION ON MW LINK T4520-T0291, EXPANSION TO 8+0 PENDING WITH NID; Plan still with Ericsson. Vendor
ENG T0291 MTN NID 55 23 TBD
to mobilize to site soon.
ENG AB0089 Packet loss impacting 6 sites on CP AB0089 Huawei 28 6 TBD
ENG T4703 Packet loss impacting 6 sites on CP T4703 Huawei 21 1 TBD
ENG T4920 Packet loss impacting 44 sites on CP T4920 Huawei 14 19 TBD
ENG T4926 Packet loss impacting 30 sites on CP T4926 Huawei 14 13 TBD
ENG T4634 Packet loss impacting 27 sites on CP T4634 Huawei 14 3 TBD
ZTE – ENG & PHC Region Festive Season TX Bottlenecks
Huawei RCAs Occurrence in 2022 Festive Season
Count of Top impacted
Region CP 18 sites
WCL Sites (AB0205,AB0615,AB0616,EN0047,EN0081,EN0087,EN0119,EN0154,EN0165,EN0169,EN0170,EN0173,EN0183,EN0205,EN0221,T4939,T49 YES
73,T6386) CONGESTION ON AVIAT CTR LINK EN0165-EN0050, TAP TO REVIEW FOR EXPANSION
ENG EN0050 28 16 sites (AB0083,AB0203,AB0243,AB0257,AB0294,AB0611,AB0620,AB0709,AB0710,AB6385,T4454,T4509,T4552,T4570,T4590,T6337)
YES
with CONGESTION ON AVIAT CTR LINK T4509-T4432, TAP TO REVIEW FOR EXPANSION
ENG T4432 16
15 sites (AB0051,AB0104,AB0206,AB0211,AB0241,AB0414,AB0708,AB3200,AB6387,AB6388,AB6422,AB6440,T4531,T4547,T4569) with
YES
CONGESTION ON MW LINK T4547-T4510, PENDING CUTOVER ON NEW 4+0 LINK. NID TO FASTRACK THE CUTOVER
ENG T4510 16
11 sites (EB0001,EB0010,EB0015,EB0016,EB0017,EB0024,EB0036,EB0137,EB1064,T4710,T4743) with CONGESTION ON 4+0 MW LINK
YES
ENG T2021 13 T4743-T4744, TAP TO REVIEW FOR EXPANSION
11 sites (AB0204,AB0239,AB0550,AB0552,AB0609,AB0720,T4459,T4520,T4537,T6340,T6341) with CONGESTION ON MW LINK T4520-
YES
ENG T4744 12 T0291, EXPANSION TO 8+0 PENDING WITH NID
11 sites (BE0034,BE0070,BE0075,BE0315,BE0337,BE0433,BE0436,BE6513,BE6581,T4888,T4890) with CONGESTION ON 1+1 MW LINK
YES
BE0315-T4912, PENDING FOR EXPANSION
ENG T4921 11
6 sites (EN0100,EN0132,EN0166,EN0172,EN0181,T4940) with CONGESTION ON MW LINK T4940-EN0050, TAP TO REVIEW FOR
YES
EXPANSION
ENG T0291 11 11 sites (T4922,BE0105,BE0112,BE0126,BE0157,BE0301,BE0438,BE0500,T4996,BE0158,BE6578) with CONGESTION ON AVIAT CTR LINK
YES
T4921-T4920 & T4996-T4921, TAP TO REVIEW FOR EXPANSION
ENG T2013 9 EB0107 with CONGESTION ON MW LINK T4706-EB0045. TAP TO REVIEW FOR EXPANSION YES
EN1346, T4938 impacted by CONGESTION ON MW LINK T4938-T4605, TAP TO REVIEW FOR EXPANSION YES
ENG T4714 9
7 sites (EN0002,EN0036,EN0167,EN0233,EN0284,EN0525,T4639) with PACKET LOSS FROM CP T4639 BECAUSE OF 1G PORT DOWN AT
NO
CP BETWEEN NOKIA CTN AND 6672 ROUTER. DATACOM TO ANALYZE
ENG T4912 8
4 sites (AB0043,AB0216,AB6381,AB6417) PACKET LOSS FROM CP T4863, DATACOM TO ANALYZE FOR POSSIBLE DEGRADATION ON
NO
ROUTER OR FIBER
PHC CR0067 8
3 sites (BE0119,BE6509,T4917) with PACKET LOSS FROM CP T4947, DATACOM TO ANALYZE FOR POSSIBLE DEGRADATION ON ROUTER
NO
OR FIBER
ENG T4639 6
2 sites (EN0180,T6305) with PACKET LOSS FROM CP T6305, DATACOM TO ANALYZE FOR POSSIBLE DEGRADATION ON ROUTER OR FIBER NO
ENG T0247 5 8 sites (EB0097,EB0113,EB0118,EB0140,EN0225,T4718,T4719,T4775) with ERRORS ON SLOT 12 CT-2 FOR 2ND 2+0 ON MW LINK T4715-
NO
T4775, FIELD TEAM TO ATTEN FOR IF & RAU CHECKS
ENG EB0040 4 4 sites (AB0560,AB0154,AB6504,AB0619) with ERRORS ON SLOT 2 CT-2 AB0201 FACING SLOT 7 CT-2 AT T4566, FIELD TEAM TO ATTEND
NO
FOR IF AND RAU CHECKS
ENG T4925 4 6 sites (EN0147,EN0163,EN0352,EN5105,T4697,T4703) on HIGH UTILIZATION ON MLLH LINK T2013-T4703 BECAUSE OF SOME AFFECTED
NO
CHANNELS. FIELD TEAM TO RESTORE AFFECTED CHANNELS ON LINK
Thank You
ZTE – 2G Radio Basic KPIs
Callout: B, (Diesel Crisis impact)
2G AVAIL(%) 2G Call Setup Success Rate (CS) (Excluding Timeout)(%) Due to diesel outages causing availability issues which impacted the
performance sites
Callout: C,
ENG PHC ENG PHC 6th Mar – Multiple fiber cuts impacting a total of 543 sites in ENG region.
8th Mar – Due to packet loss on 19 sites in ENZBSC18 and 10 sites in CP
EN0219 in ENZBSC17.
100.00 9th&10th Mar – Due to packet loss on 81 sites in ENZBSC4 and 110 sites in
100.00 99.50 ENZBSC30.
99.00 9th Mar - Poor TCH availability on 40 sites affected neighbor sites and
95.00 degraded KPIs in OWZBSC17.
98.50 A
F H 10th Mar – Due to poor availability on 58 sites in OWZBSC11 and 42 sites on
C OWZBSC19.
90.00 98.00
Callout: D,
97.50 F 11th Mar - Due to fiber failure affecting OWZBSC11, OWZBSC19, OWZBSC12,
85.00 B 97.00 B
OWZBSC9, OWZBSC22 impacting over 254 sites.
13th Mar – (Fiber failure between Beta glass - Yenogoa PD POF detected 49.2km
96.50 from Beta glass, COF: Construction induced) impacting 147 sites ENZBSC24
80.00
96.00 and ENZBSC31.
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24
16th Mar – Due to poor availability on 4 sites in PHZBSC13 which pushed

Congestion On Aviat CTR Link T4509-T4432, TAP

ENG T4432 16
To Review For Expansion
Congestion On MW Link T4547-T4510, Pending
ENG T4510 16 Cutover On New 4+0 Link. NID To Fastrack The
Cutover
Congestion On 4+0 MW Link T4743-T4744, TAP
ENG T4921 11
To Review For Expansion
Congestion On 1+1 MW Link Be0315-T4912,
ENG T0291 11
Pending For Expansion
Congestion On MW Link T4520-T0291, Expansion
ENG T4639 6
To 8+0 Pending With NID
ZTE – 2G Radio Basic KPIs II
Callout: A
2G Drop Call Rate (TCH)(%) 2G Handover Success Rate (Inter-Cell Outgoing)(%) • HOSR Improvement from 6th and 7th Dec due to the impact of the AFP
done by ZTE.

ENG PHC ENG PHC Callout: B,

• 6th Feb: Due to roll back of the BSC timer alignment CR of Jan. 19th.
99.50
0.55 Callout: C, (Diesel Crisis impact)
99.40 • Due to diesel outages causing availability issues which impacted the
0.45 performance of sites
99.30
Callout: D,
0.35 C D G
99.20 I H • 6th Mar – Multiple fiber cuts impacting a total of 543 sites in ENG region.
I H • 8th Mar – Due to packet loss on 19 sites in ENZBSC18 and 10 sites in CP
0.25 B 99.10 A F G EN0219 in ENZBSC17.
99.00 • 9th&10th Mar – Due to packet loss on 81 sites in ENZBSC4 and 110 sites in
0.15 98.90
ENZBSC30.
• 9th Mar - Poor TCH availability on 40 sites affected neighbor sites and
degraded KPIs in OWZBSC17.
0.05 98.80 • 10th Mar – Due to poor availability on 58 sites in OWZBSC11 and 42 sites
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

Callout: E,
• 28th Feb – Multiple fiber cut that affected whole network CS/PS traffic
and other Radio KPIs.

Callout: F,
2G Erlang (TCH)_MTN(Erl) 2G Data Volume (PS)_MTN(MB) • 17th Feb: Due to packet loss on CP T4423 in ENZBSC3 impacting 28 sites.
• 17th Feb: Due to packet loss on CP T2228 in PHZBSC13 impacting 47 sites.

ENG PHC ENG PHC Callout: G,

• 20th Feb: Due to 100% link congestion in ENZBSC31 between T2577 -
1,200,000.00 4,000,000.00 T2979 causing high SD assignment failures on multiple sites (CR0141,
CR0142, CR0144, CR0146, CR0405, T2577)Y.
1,000,000.00 3,500,000.00 • 20th Feb: Due to poor availability on 7 sites in ENZBSC18 and ENZBSC23
each(SDT-20240220-00000510).
3,000,000.00
800,000.00 2,500,000.00 Callout: H,
• 19th Mar - Due to packet loss impacting 222 sites and contributing 31.67%
600,000.00 2,000,000.00 of the SDCCH congestion degradation. Top CPs are T4730, T4435, T4981.

400,000.00 1,500,000.00 E
J
• 20th Mar - Due to packet loss impacting 314 sites and contributing 34.75%
of the SDCCH congestion degradation. Top CPs are T0227, T4432, T4925.
E 1,000,000.00
200,000.00 Callout: I,
500,000.00 • 11th Mar - Due to fiber failure affecting OWZBSC11, OWZBSC19,
0.00 0.00 OWZBSC12, OWZBSC9, OWZBSC22 impacting over 254 sites.
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

Callout: J,
14th Mar - Due to subsea fiber fault incidence severely impacting whole
network PS traffic.
2G Planned & Ongoing Activities

Implementation
SN Tech Activity Target KPI Scope Status Activity Results Summary
Date

1 2G ConnFailRel Trial TCH DCR 1 BSC Closed 04/03/2024 -All KPIs are stable.

Data traffic improved by 53.88% from 7097.47MB to 10906.62MB.

TCH congestion improved by 87.73% from 40.84% to 5.01%.
2 2G TCH congestion optimization TCH Cong 45 Cells Closed 28/02/2024
SDCCH congestion improved by 96.11% from average of 19.54% to 0.76%.
CSSR improved by 109.23% from 47.01% to 98.36%.

3 2G SDCCH congestion optimization SDCCH Cong 16 Cells Closed 04/03/2024 -SD Congestion rate improve by 45.64% from 50.25% to 27.31%.

-SDCCH congestion improved from 0.24% to 0%.

4 2G SDCCH congestion optimization SDCCH Cong 11 Cells Closed 11/03/2024
-CSSR improved from average of 99.6% to 99.85%

5 2G TCH congestion optimization TCH Cong 37 Cells Implemented 19/03/2024 Monitoring

6 2G PBGT/Quality HO margins Tuning HOSR 4 BSCs Planned 26/03/2024

7 2G Parameter Alignment CSSR 79 Closed 14/03/2024 -All KPIs are stable.

8 2G Worst Cell Optimization SLA KPIs Top Cells Ongoing 22/03/2024

ZTE – 3G Radio Basic KPIs
Call Out B: ENG Region 11th to 25th
3G Availability Rate (Cell)(%) 3G Call Setup Success Rate (CS)(%) High packet losses due to TX congestion impacting below

Call Out C
ENG PHC ENG PHC • 26th Feb till 3rd Mar: Degraded availability leading to poor
performance as a result of the diesel crisis impacting multiple
105.00 100.00 RNCs across ZTE Region, OWZRNC6 & ENZRNC6 as worst
99.80 impacted. This was aggravated by the multiple fiber failures
100.00 99.60 across the network on the 28th of Feb.- Resolved
95.00 99.40 Call Out D ENG Region 5th Mar to date
99.20 E
• 5th Mar: Degraded performance due to spike in packet loss due
B to link congestion on 8 Sites connected to CP EB0045 on
90.00 99.00 D
C ENZRNC8 (Resolved) and Packet loss spike across 97 Sites
98.80 F
85.00 98.60 connected to CPS T4900, T4912, T4921 & T4949 on ENZRNC1
C
due to multiple fiber failures. This is resolved.
80.00 98.40 Call Out E
98.20 • Sudden Increase in Drops on 3 Sites (EN1352, EN0071 & EN0684)
75.00 98.00 connected to CP T0277 on ENZRNC7 as a result of suspected TX
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

Call Out F: ENG Region 17th to Date

3G Call Setup Success Rate (PS)(%) 3G Drop Call Rate (PS)(%) 1. High packet loss on 14 Sitess connected to CP T4921 . This is due to
congestion on Aviat CTR Link T4921<<>>T4920, TAP to review for
ENG PHC expansion- Pending
ENG PHC
2. High packet loss across 23 Sites connected to CP T4912 leading to
100.00 0.60 degraded Performance. Congestion on 1+1 MW Link BE0315-T4912,
pending for expansion
99.50 0.50 3. Persistent high Drop call rate on 10 Sites connected to CP EB0045 as
a result of Fiber failure between T4744_Afikpo and Owerri switch :
99.00 0.40 F
T4744_Afikpo <<>>T4639_SR12_3. Pending
D
C E
D 4. Persistent high Drop call rate on EN0012, EN0071, EN0684 &
98.50 F 0.30 EN1352 connected to CP T0277 on ENZRNC7 as a result of highly
C
utilized Ericsson ML 1+0 radio-link capacity of 200Mbps between
98.00 0.20
T0277 and EN0012 pending on MTN TAP for expansion. Pending
97.50 0.10 5. Recurring TX Link Congestion around CR0141 CR0142 CR0146 and
T2577 connected to CP T2340-SDT-20230530-00000409- Pending
97.00 0.00 6. High Packet loss on 3 Sites (RV0316, T2215 & RV0433) on PHZRNC5
leading to increase in Drop call. This is due to congesting 1+0 radio link
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

with capacity of 330Mbps on Transmission link T2215<<>>T2291,

pending on TAP for expansion.-Pending
ZTE – 3G Radio Basic KPIs II
Call Out C
3G Drop Call Rate (CS)(%) 3G Handover Success Rate (CS Intra-Freq)(%) • 26th Feb till 3rd Mar: Degraded availability leading to
poor performance as a result of the diesel crisis
ENG PHC ENG PHC impacting multiple RNCs across ZTE Region,
OWZRNC6 & ENZRNC6 as worst impacted. This was
0.30 100.000
aggravated by the multiple fiber failures across the
0.25 network on the 28th of Feb.
99.950 Call Out D
0.20 C 5th Mar to 13th Mar: Degraded performance due to spike
0.15 D
B F 99.900 in packet loss due to link congestion on 8 Sites connected
to CP EB0045 on ENZRNC8 (Resolved) and Packet loss spike
0.10 across 97 Sites connected to CPS T4900, T4912, T4921 &
99.850
0.05 T4949 on ENZRNC1 due to multiple fiber failures. This is
resolved.
0.00 99.800 Call Out B
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

100,000.00
200,000.00
300,000.00
400,000.00
500,000.00
600,000.00
700,000.00
800,000.00
900,000.00
1,000,000.00

0.00
05-12-23
01-12-23 09-12-23
05-12-23 13-12-23
09-12-23 17-12-23
13-12-23
17-12-23 21-12-23
21-12-23 25-12-23
25-12-23 29-12-23
29-12-23 02-01-24
02-01-24 06-01-24
06-01-24 10-01-24
10-01-24 14-01-24

ENG
ENG

14-01-24 18-01-24
18-01-24 22-01-24
22-01-24 26-01-24
26-01-24 30-01-24
30-01-24 03-02-24
03-02-24 07-02-24

PHC
PHC

07-02-24 11-02-24

3G Erlang (CS)_MTN(Erl)
11-02-24 15-02-24
15-02-24 19-02-24
19-02-24
23-02-24 23-02-24
27-02-24 27-02-24

B
02-03-24 02-03-24
06-03-24 06-03-24
10-03-24 10-03-24
3G Throughput User (PS HSDPA MAC-HS)_MTN(Kbps)

14-03-24 14-03-24
18-03-24 18-03-24
22-03-24 22-03-24
26-03-24 26-03-24

0.00
5.00
10.00
15.00
20.00
25.00
30.00
35.00

01-12-23
05-12-23
09-12-23
50,000,000.00
100,000,000.00
150,000,000.00
200,000,000.00
250,000,000.00

0.00

13-12-23
17-12-23 01-12-23
05-12-23
ZTE – 3G Radio Basic KPIs III

21-12-23 09-12-23
25-12-23 13-12-23
29-12-23 17-12-23
02-01-24 21-12-23
06-01-24 25-12-23
10-01-24 29-12-23
14-01-24 02-01-24
06-01-24
18-01-24 10-01-24
ENG

ENG

22-01-24 14-01-24
26-01-24 18-01-24
30-01-24 22-01-24
03-02-24 26-01-24
07-02-24 30-01-24
TCP Utilization(%)

03-02-24
PHC

PHC

11-02-24
A

07-02-24
15-02-24 11-02-24
19-02-24 15-02-24
3G Data Volume (PS)_MTN(MB)

23-02-24 19-02-24
27-02-24 23-02-24
02-03-24 27-02-24
06-03-24 02-03-24
10-03-24 06-03-24
10-03-24
14-03-24 14-03-24
18-03-24
c

18-03-24
22-03-24 22-03-24
26-03-24 26-03-24
•
Callout: A

Callout C:
Callout: B,
29th January, 2024

traffic and other Radio KPIs.

– YENAGOA, PSS Fiber cut ENUGU - OVIM - ABA.

Data Volume dip is due to the ongoing Submarine Fiber Cable Failure.
28th Feb – Multiple fiber cut that affected whole network CS/PS
Multiple fibre failure between; ELELE – OWERRI, PSS Fiber cut AHOADA
3G Planned & Ongoing Activities
Implementat
SN Tech Activity Target KPI Scope Status Activity Results Summary
ion Date

•CS Drop Call Rate improved from 0.09% to 0.05% Week on Week.
•PS Drop Call Rate improved from 0.23% to 0.15%
Globalization
1 3G PS DRBC Prohibition Parameter Trial DCR Closed 1/3/2024 •Avg. CS Drop number reduced from 21647 to 11589
(Batch 2 & 3)
•Avg. PS Drop number reduced from 1082032 to 762370.
•Traffic and other major KPIs are on normal trend.

2 3G Handover Optimization in Weak Coverage DRIOP 1 RNC Implemented 13/03/2024 Globalized in ENG Region, monitoring ongoing

CR Implemented, Initial BM Shared and Trial reverted and closed

3 3G Handover Switch DROP 1 RNC Closed 14/03/2024
due to degradation in Inter-Freq handover

• DCR CS improved by 42.86% from 0.07% to 0.04%.

Concurrent Service Optimization (RB release •Number of RAB Abnormal releases reduced by 29.1% from
4 3G DROP 1 RNC Closed 15/03/2024
optimization for concurrent services) 1770 failures to 1255 failures.
•All other major KPIs maintained stable trend

5 3G RNC Release Flow Optimization DROP 1 RNC Closed 14/03/2024 Initial BM Shared, Degraded and Rolled back

Concurrent Service Optimization-Policy Optimization

6 3G DROP 1 RNC Implemented 23/03/2024 Implemented, monitoring ongoing
for CS Release

Concurrent service optimization-restricting the use of

7 3G DROP 1 RNC Implemented 24/03/2024 Implemented, Initial BM Shared, monitoring ongoing
2 ms when the rate is increased to HS/E

8 3G Common channel power optimization ECNO 1 RNC Planned 27/03/2024

9 3G RRC shrinking in CSFB CST 1 RNC Planned 27/03/2024

10 3G 27.2kbps is used in the signaling phase CST 1 RNC Planned 27/03/2024

19-03-2024

•
•
•
•






Status

99.89%
99.90%
99.91%
99.92%
99.93%
99.94%
99.95%
99.96%
99.97%
99.98%
99.99%
100.00%
98.00%
98.50%
99.00%
99.50%
100.00%
100.50%

00:00:00 00:00:00
01:00:00 01:00:00
02:00:00 02:00:00
03:00:00 03:00:00
04:00:00 04:00:00
05:00:00
Recovered

06:00:00 05:00:00
07:00:00 06:00:00
08:00:00 07:00:00
C: Aliade

09:00:00 08:00:00
B: Otukpo

10:00:00 09:00:00
11:00:00 10:00:00
D: Markurdi

12:00:00 11:00:00
13:00:00 12:00:00
14:00:00
13:00:00
18/03/2024

15:00:00
A: Enugu-Ezike

16:00:00 14:00:00
18/03/2024

17:00:00 15:00:00
18:00:00 16:00:00
19:00:00 17:00:00
20:00:00 18:00:00
21:00:00 19:00:00
22:00:00 20:00:00
23:00:00
00:00:00 21:00:00
01:00:00 22:00:00
02:00:00 23:00:00
03:00:00 00:00:00
Impacted Clusters in ZTE Region

04:00:00 01:00:00
05:00:00 02:00:00
06:00:00 03:00:00
07:00:00
Impacted Radio KPIs in ZTE Region

08:00:00 04:00:00
09:00:00 05:00:00
10:00:00 06:00:00
11:00:00 07:00:00
12:00:00 08:00:00
HOSR (Inter/Intra/Inter-RAT/SRVCC)

ENG-CSFB % Inter-RAT HOSR

13:00:00
Active Drop Rate & VoLTE Drop Rate

14:00:00 09:00:00
10:00:00
19/03/2024

15:00:00
16:00:00 11:00:00
17:00:00 12:00:00
18:00:00 13:00:00
19:00:00 14:00:00
20:00:00
19/03/2024

21:00:00 15:00:00
22:00:00 16:00:00
ENG-S1 Conn Success Rate & Initial ERAB Setup SR

23:00:00 17:00:00
18:00:00
19:00:00
Initial ERAB Setup Success Rate & VoLTE CSSR

20:00:00
1

21:00:00
22:00:00
0.94
0.95
0.96
0.97
0.98
0.99

23:00:00
Issue: There was a massive network outage in ENG Rgion.

Incident Report received from Huawei Operations Team

ZTE – 4G Radio Basic KPIs_Availability and Affected KPIs

0.00%
0.05%
0.10%
0.15%
0.20%
0.25%
0.30%
0.35%

99.00%
99.10%
99.20%
99.30%
99.40%
99.50%
99.60%
99.70%
99.80%
99.90%

00:00:00 00:00:00
01:00:00 01:00:00
02:00:00 02:00:00
03:00:00 03:00:00
04:00:00
04:00:00 05:00:00
05:00:00 06:00:00
06:00:00 07:00:00
07:00:00 08:00:00
08:00:00 09:00:00
10:00:00
09:00:00 11:00:00
10:00:00 12:00:00
11:00:00 13:00:00
12:00:00 14:00:00
15:00:00
18/03/2024

13:00:00 16:00:00
14:00:00 17:00:00
18/03/2024

15:00:00 18:00:00
19:00:00
19th Mar: Fibre Cut between T4639_4 and T4907 ad about 94 4G sites impacted

16:00:00 20:00:00
17:00:00 21:00:00
18:00:00 22:00:00
19:00:00 23:00:00
20:00:00 00:00:00
21:00:00 01:00:00
22:00:00 02:00:00
23:00:00 03:00:00
04:00:00
00:00:00 05:00:00
01:00:00 06:00:00
02:00:00 07:00:00
03:00:00 08:00:00
04:00:00 09:00:00
10:00:00
05:00:00 11:00:00
06:00:00 12:00:00
07:00:00 13:00:00
14:00:00
ENG-HOSR (Inter/Intra Freq)

08:00:00 15:00:00
19/03/2024

09:00:00 16:00:00
10:00:00 17:00:00
11:00:00 18:00:00
12:00:00 19:00:00
13:00:00 20:00:00
21:00:00
ENG- ERAB Drop Rate & S1 Link Failures

14:00:00 22:00:00
19/03/2024

15:00:00 23:00:00
16:00:00
17:00:00
18:00:00
0

19:00:00
20:00:00
21:00:00
22:00:00
100000
200000
300000
400000
500000
600000
700000

23:00:00
ZTE – 4G Radio Basic KPIs_Availability and Affected KPIs
21-03-2024

Issue: There was a massive network outage in PHC Rgion.

Incident Report received from Huawei Operations Team

 21st Mar: Fibre Cut between NIPOST Ahaoda to Yenegoa ad about 132 4G sites impacted
Impacted Clusters in ZTE Region
 A: Yenegoa
 B: Amasoma
 C: Mibiama
 D: Brass Island…
Impacted Radio KPIs in ZTE Region
• Initial ERAB Setup Success Rate & VoLTE CSSR
• Active Drop Rate & VoLTE Drop Rate
• HOSR (Inter/Intra/Inter-RAT/SRVCC)
Status
• Recovered

PHC-S1 Conn Success Rate & Initial ERAB Setup SR PHC- ERAB Drop Rate & S1 Link Failures
100.20% 100.00% 600000 0.20%
100.00% 0.18%
500000 0.16%
99.50%
99.80% 0.14%
400000
99.60% 99.00% 0.12%
300000 0.10%
99.40%
0.08%
99.20% 98.50% 200000 0.06%
99.00% 100000 0.04%
98.00% 0.02%
98.80%
0 0.00%
98.60% 97.50%

PHC-CSFB & Inter=RAT HOSR PHC-HOSR (Inter/Intra Freq)

99.00% 100.0% 99.85%
98.80% 99.80%
98.60% 99.75%
98.40%
99.70%
98.20%
98.00% 99.9% 99.65%
97.80% 99.60%
97.60% 99.55%
97.40%
99.50%
97.20%
99.45%
97.00% 99.8%
99.40%

00:00:00
01:00:00
02:00:00
03:00:00
04:00:00
05:00:00
06:00:00
07:00:00
08:00:00
09:00:00
10:00:00
11:00:00
12:00:00
13:00:00
14:00:00
15:00:00
16:00:00
17:00:00
18:00:00
19:00:00
20:00:00
21:00:00
22:00:00
23:00:00
00:00:00
01:00:00
02:00:00
03:00:00
04:00:00
05:00:00
06:00:00
07:00:00
08:00:00
09:00:00
10:00:00
11:00:00
12:00:00
13:00:00
14:00:00
15:00:00
16:00:00
17:00:00
18:00:00
19:00:00
20:00:00
21:00:00
22:00:00
23:00:00
21/03/2024 21/03/2024
ZTE – 4G Radio Basic KPIs
Callout: A, H,
4G Cell Availability(%) 4G Initial E-RAB Establishment Success Rate_MTN(%) • ENG & PHC Region Initial ERAB Setup Success Rate and CSFB SR
is degraded due to multiple occurrence of S1 failures in ENG Region.
• Correlation also seen with availability degradation for the top
ENG PHC ENG PHC impacted sites.
• Top sites exceed 400 on daily basis and have been highlighted and
shared with Huawei for resolution and RCA
100.00 100.00 J • Support required to fast track resolution from Huawei Team
99.50 99.50 Callout: B,
• PHC & ENG Initial ERAB Success Rate impacted due to Multiple
99.00 Fiber Failures from Elele<<<>>>Ahaoda route due to
99.00 98.50 G K cable vandalization.
H
B E Callout: C,
98.50 98.00 A • 9th Feb – Active DCR impacted by Suspected CN activity (Change in
MME attached Subscribers observed – Both ZTE and Huawei Regions
98.00 97.50 were impacted). Raised to MTN on mail for support.
97.00 Trends currently returning to Normal
97.50 96.50
Callout: D,
• 23rd Feb – Degradation of Active Drop Rate was majorly due
97.00 96.00 Abnormal Release triggered by MME-Closed
• 25th Feb –Degradation of eNB Drop Rate in ENG is majorly due E-
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24
RAB Release by ENB Through E-RAB Release Procedure due to S1
Link Error- Escalated to Huawei Ops Team- Closed
Callout: E,
• 25th Feb: Diesel Crisis & Massive Site outages in the both ENG &
PHC Regions impacting Radio KPIs
Callout: F,
• Degradation of Active Drop Rate was due Abnormal Release triggered
4G Active E-RAB Drop Rate (%) 4G CSFB Initiation Success Rate (%) by MME- Recovered
Callout: G,
• 13th Mar: Fibre Cut induced by road construction along Enugu-Okigwe
ENG PHC ENG PHC Road affecting 632 4G Sites-Recovered
Callout: I,
1.10 100.00 • 14th Increased MME triggered drops observed in line with the Active
ERAB drop rate after the Sub-Sea Cable damage-Recovered
1.00 Callout: J,
0.90 99.95 • 19th Mar: Fibre Cut between T4639_4 and T4907 ad about 94 4G sites
impacted
0.80 C G J
•
99.90 A
Impacted Clusters in ZTE Region-Recovered
0.70 D Callout: K,
0.60 E • 21st Mar: Fibre Cut between NIPOST Ahaoda to Yenegoa ad about 154
99.85 4G sites impacted-Recovered
0.50 Callout: L,
0.40 99.80 • 18st Mar: Steady and continuous MME related drops suspecting to be
F I L related to CN activity. ZTE and other vendors impacted. MTN Is
0.30 checking with CN Team-Ongoing
0.20 99.75
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24
ZTE – 4G Radio Basic KPIs II
Callout A
4G Intra-Freq Handover Success Rate_MTN(%) Inter-Freq Handover Success Rate (%) • Intra-Freq & Inter-Freq Handover Success Rate degraded from Dec
20 after IBvMME02 integration. (HO Prep Failures for Handovers
involving the new vMME).
• Impact cuts across ENG-PHC regions
ENG PHC ENG PHC • Resolution is being tracked with the Core Team and MTN RF
Optimization Team
99.80 99.80 Callout: B,
99.70 99.70 A • PHC & ENG HOSR (Inter-Freq/Intra-Freq/IRAT) impacted due to
Multiple Fiber Failures from Elele<<<>>>Ahaoda route due to
99.60 99.60 cable vandalization.
99.50 D
E H 99.50 H
• Intermittent drop in Gi/Gn traffic (L/R) on ABMPG01/2,
B ASMPG01/02, IKMPG01, IKvMPG01 and OJMPG01/2, highest on
99.40 B
F
99.40 E OJMPG02 at 28%
A C Callout: C,
99.30 99.30 • Improvement observed due to AScPCG02 Full Traffic Migration
99.20 99.20 Callout: D,
• 25th Feb Feb: Diesel Crisis & Massive Site outages in the both
99.10 99.10 ENG & PHC Regions impacting Radio KPIs
99.00 99.00 Callout: E,
• 13th Mar: Fibre Cut induced by road construction along Enugu-
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

RRC Connected UEs (Avg)_MTN(#) 4G Data Volume_MTN(MB)

ENG PHC ENG PHC
520,000.00 1,200,000,000.00
1,100,000,000.00
470,000.00
1,000,000,000.00
A
420,000.00 900,000,000.00
370,000.00 800,000,000.00
700,000,000.00
320,000.00
C
600,000,000.00 A C
B
B
270,000.00 500,000,000.00
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

01-12-23
06-12-23
11-12-23
16-12-23
21-12-23
26-12-23
31-12-23
05-01-24
10-01-24
15-01-24
20-01-24
25-01-24
30-01-24
04-02-24
09-02-24
14-02-24
19-02-24
24-02-24
29-02-24
05-03-24
10-03-24
15-03-24
20-03-24
25-03-24
ZTE – 4G VoLTE Basic KPIs Callout A
• ENG Region VoLTE CSSR is degraded due to multiple occurrence of S1 failures in ENG Region.
Resolution is tracked daily with Huawei Team
Callout B
• Recurring spikes of ERAB Drop on different sites, on different days due to TNL Drops (ERAB Release
due to S1 link error) - Top sites tracked daily with Huawei Team
Callout C
•
Speech Erlang (VoLTE)(Erl) Call Setup Success Rate (VoLTE)_MTN SRVCC Handover Success Rate degraded from Dec 19 after IBvMME02 integration.
Callout: D,
• PHC & ENG CSSR Volte impacted due to Multiple Fiber Failures from Elele<<<>>>Ahaoda route due to
cable vandalization.
ENG PHC ENG PHC • Intermittent drop in Gi/Gn traffic (L/R) on ABMPG01/2, ASMPG01/02, IKMPG01, IKvMPG01 and
OJMPG01/2, highest on OJMPG02 at 28%
50,000.00 100.00 Callout: E,
45,000.00 99.50 • SRVCC Improved due to CN actions on resolving missing new MME config
40,000.00 99.00 Callout: F,
• 25th Feb Feb: Diesel Crisis & Massive Site outages in the both ENG & PHC Regions impacting Radio
35,000.00 98.50 KPIs
D L
30,000.00 98.00 A Callout: G,
A A F
25,000.00 97.50 VoLTE DCR correlates with the time of configuration of ZTE sites to the newly integrated MME (AScMM01)-
This is tracked with the Core team
20,000.00 97.00 Callout: I,
15,000.00 96.50 • 13th Mar: Fibre Cut induced by road construction along Enugu-Okigwe Road affecting 632 4G Sites.
10,000.00 96.00 STATUS: Recovered
5,000.00 95.50 Callout: J,
• 10th Mar: Suspected CN activity-Engaged MTN to support to check with CN Team-
0.00 95.00 Callout: K,
01-12-23
06-12-23
11-12-23
16-12-23
21-12-23
26-12-23
31-12-23
05-01-24
10-01-24
15-01-24
20-01-24
25-01-24
30-01-24
04-02-24
09-02-24
14-02-24
19-02-24
24-02-24
29-02-24
05-03-24
10-03-24
15-03-24
20-03-24
25-03-24

01-12-23
06-12-23
11-12-23
16-12-23
21-12-23
26-12-23
31-12-23
05-01-24
10-01-24
15-01-24
20-01-24
25-01-24
30-01-24
04-02-24
09-02-24
14-02-24
19-02-24
24-02-24
29-02-24
05-03-24
10-03-24
15-03-24
20-03-24
25-03-24
• 18st Mar: Steady and continuous MME related drops suspecting to be related to CN activity. ZTE and
other vendors impacted. MTN Is checking with CN Team-Ongoing
Callout: L,
• 19th Mar: Fibre Cut between T4639_4 and T4907 ad about 94 4G sites impacted
• Impacted Clusters in ZTE Region-Recovered
• 21st Mar: Fibre Cut between NIPOST Ahaoda to Yenegoa ad about 154 4G sites impacted- Recovered

ENB VOLTE DROP MME VOLTE DROP SRVCC Handover Success Rate(%)
L
ENG PHC ENG PHC ENG PHC
0.50 4.00 100.00
0.45 3.50 90.00 E
0.40 80.00
0.35 3.00
I I K 70.00
0.30 2.50 60.00 F
G D J
0.25 K
2.00 G
50.00 C
0.20 F
1.50 40.00
0.15 30.00 D

0.10 B 1.00 20.00 I

0.05 0.50 10.00
0.00 0.00 0.00
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24
01-12-23
06-12-23
11-12-23
16-12-23
21-12-23
26-12-23
31-12-23
05-01-24
10-01-24
15-01-24
20-01-24
25-01-24
30-01-24
04-02-24
09-02-24
14-02-24
19-02-24
24-02-24
29-02-24
05-03-24
10-03-24
15-03-24
20-03-24
25-03-24
4G Planned & Ongoing Activities
SN Tech Activity Target KPI Scope Status Implementation Date Activity Results Summary
1 4G CIO Tuning for HOSR Intra/Inter Freq HOSR 32 Cells Closed 01/03/2024 Intra Frequency Handover shows improvement from 98.83% to 99.04%
2 4G SRVCC Analysis and Optimization Recommendation SRVCC HOSR 100 Sites Ongoing 02/03/2024 Implemented, Further Evaluation Ongoing
Network Improvement
3 4G DL Padding Rate 20 Sites Closed 01/03/2024 DL Padding Rate decreases from 5.73% to 4.92%
type1RBAllocEnableSwchDl
Network Improvement UL Padding Rate decreases from 42.12% to 40.99%
4 4G UL padding/UL PRB utilization 20 Sites Closed 01/03/2024
oneRBAllocateSwch Awaiting Approval to implement on DL PRB >80%
Network Improvement
5 4G DL Data Retransmission Rate 20 Sites Closed 01/03/2024 No Obvious gains. To be Rolled back and trialed in the future
dLRetrRBOptSwtch
Network Improvement
6 4G Average NI 50 Sites Closed 01/03/2024 No Obvious gains. To be Rolled back and trialed in the future
maxRbOffsetOfUlPrbRand
Network Improvement Improvement in proportion of CQI>= 7 from 67% to 69%
7 4G cQIFalseDetcSwch LTE CQI≥7 Rate 20 Sites Closed 01/03/2024 Improvement in proportion of CQI<7 from 39% to 36%
Approval Gotten for State Trials
Network Improvement
8 4G E-RAB Drop Rate 20 Sites Closed 01/03/2024 No Obvious gains. To be Rolled back and trialed in the future
interEnbReestabSwch/interEnbReestRetrvSwch
DL Throughput improved by 16.92% from 5.39 Mbps to 6.31 Mbps
9 4G Overshooting P0 Scope Downtilt (Week9) Active Drop Rate 30 Cells Closed 04/03/2024
Active Drop Rate show 7.84% Improvement from 0.51% to 0.47%
RRC Admission Failures due to license prohibit reduced to zero
10 4G RRC License Upgrade RRC Setup Success Rate 7 Sites Closed 04/03/2024
RRC success rate maintains a stable trend
POLQA Improved from 4.16 to 4.29
11 4G VoLTE HARQ Retransmission Optimization (Globalisation) DL/UL MOS Network Closed 05/03/2024
DL MOS Improved from 3.18 to 3.22
RRC Establishment failures due to ENB admission is reduced to Zero (0)

12 4G permitRRCNum_06032024 RRC Setup Success Rate 29 Sites Closed 06/03/2024 RRC Establishment Success Rate improved from 99.76% to 99.96%
Total Number of failed RRC Connection Establishment improved from >50,000
to <15,000 daily
13 4G WCL CSSR-LTE_Po Nominal Value RRC Setup Success Rate 59 Sites Closed 07/03/2024 RRC Establishment Success Rate improved from 99.93% to 99.94%
Inter-Freq HOSR shows improvement from 97.57% to 98.69%
14 4G WCL HOSR EUTRAN Neighbour Relations Intra/Inter Freq HOSR 82 Sites Closed 13/03/2024
All other KPIs maintain normal trend.
Overall DL E-UTRAN IP Throughput improved from 4.04Mbps to 4.57Mbps
15 4G 4G Multi-Layer Load Balance_(Week 11) DL Throughput 52 Sectors Closed 12/03/2024
Number of Cells with DL PRB Utilization >70% reduced 12 to 6
L1800 and L700 DL Throughput improved from 6 to 8Mbps & 12 Mbps
16 4G LTE MOBILITY STRATEGY TRIALS Intra/Inter Freq HOSR 53 Sites Closed 17/03/2024
respectively
17 4G SRVCC HO External Neighbour Relations SRVCC HOSR 217 Relations Closed 18/03/2024 SRVCC HOSR improved from 93.66 to 94.99
18 4G 4G Multi-Layer Load Balance_(Enugu) DL Throughput 134 Sectors Ongoing 18/03/2024 Implemented, Further Evaluation Ongoing
19 4G Baseline Alignment-VoLTE DRX cycle VoLTE Drop 393 Sites Closed 16/03/2024 All KPIs remain stable
ZTE – 5G Radio Basic KPIs
Callout K,
5G Cell Availability 5G EN-DC Setup Success Rate (gNB) S1 link broken on cosite anchor EN0109 affecting 5G site
NEN0109.
Callout F,
ENG PHC ENG PHC Transmission issue on anchor sites T4687,EN0383,EN0386,EN0389
caused to degrade the Intra-SgNB PsCell change success rate -
100.00 100.50 Resolved
99.50 100.00 Callout J,
99.00 Decrease in attaempts in denominator showing degradation in call
99.50
98.50 K
drop due to cable failures undersea - Resolved
98.00 99.00 E
Callout E,
97.50 98.50 X2 link broen issue on top worst 4 sites
97.00 A EN0262,T0345,EN0538,T6322 which impacted EN-DC SSR on
98.00 2nd March- Resolved
96.50 Callout D,
96.00 97.50 Intra SgNB PCell success rate is being impacted with top sites on
95.50 15th & 16th due to SCTP link broken & X2 link issues on RV0743,
97.00 RV0704, BY0023.
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

Callout A,
Low availability issue on N6312 which impacted the performance of
5G EN-DC SCG Drop Rate (gNB) 5G EN-DC Intra-SgNB PSCell Change Success Rate (gNB) region on 21st Feb due to outage issue with different time of
intervals
Callout B,
ENG PHC ENG PHC
Recommendations:
5.00 99.80 1) DSS700 Activation with 2 Parameters Change.
2) ANR Activation for all 5G and 4G (5km radius) increase
4.50 99.60 F
the far 4g-5g NBRs.
4.00 99.40
C
3) add the 1.5KM missing anchors neighbors for all 5G sites, and al
3.50 99.20
so align the anchor parameters use new OSE script
- Closed
3.00 J 99.00 D
2.50 Callout C,
B 98.80
2.00
1.50 98.60 Recommendations:
1.00 98.40 Missing anchor neighbors & parameters alignment is ongoing based
on top worst cells
0.50 98.20 X2 missing link audit done
0.00 98.00 Black list sites neighbor removal done.
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

CR approved - Closed
ZTE – 5G Radio Basic KPIs
Callout A,
5G EN-DC Inter-SgNB PSCell Change Success Rate 5G NR RAN UE Throughput DL(Kbps)
(gNB) 5G Traffic increase
Jan 3: Addition of over1.5KM missing anchors neighbors for all 5G
ENG PHC sites, and alignment of anchor baseline parameters.
ENG PHC
250,000.00 Callout B,Inter SgNB Pcell change success rate
100.00
200,000.00 • X2 link broken issues on Site T0321 impacted the neighbor
96.00 sites which lead to the Inter-Sgnb Pscell change degradation
Callout C:
150,000.00 •
92.00 Data Volume dip is due to the ongoing Submarine Fiber Cable
B Failure
100,000.00 Callout D:
88.00
D • Increase in transmission time due to packet loss
84.00 50,000.00 on 4g anchor sites EN0687, EN0374, T5947, N4649, T4651
impacted throughput of ENG region
80.00 0.00
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

ENG PHC ENG PHC

10,000.00 45,000,000.00
9,000.00 40,000,000.00 C
8,000.00 35,000,000.00
7,000.00 30,000,000.00
A

6,000.00 25,000,000.00
5,000.00
4,000.00 20,000,000.00
3,000.00 15,000,000.00
2,000.00 10,000,000.00
1,000.00 5,000,000.00
0.00 0.00
01-12-23
05-12-23
09-12-23
13-12-23
17-12-23
21-12-23
25-12-23
29-12-23
02-01-24
06-01-24
10-01-24
14-01-24
18-01-24
22-01-24
26-01-24
30-01-24
03-02-24
07-02-24
11-02-24
15-02-24
19-02-24
23-02-24
27-02-24
02-03-24
06-03-24
10-03-24
14-03-24
18-03-24
22-03-24
26-03-24

S/N Tech Activity Target KPI Scope Planned Date Status

1 5G SR intelligent authorization 5G DL Throughput Globalization 21-Feb Closed

UE MCS allocation optimization in the case of truncated

2 5G 5G DL Throughput Globalization 12/03/2024 Closed
RBs

3 5G DL AMC large-step policy UL Throughput Globalization 12/03/2024 Closed

4 5G Worst Cell Optimization SLA KPIs Top Cells 26/03/2024 Ongoing

Anchor neighbor optimization SLA KPIs

5 5G Top Cells 26/03/2024 Ongoing
ZTE Land BMDT Progress
KPI Summary of DT Clusters :: ENG Region
Cluster Michael Okpara University of Agriculture Enugu State University Agbani Aba Cluster 1 Aba Cluster 2 Abia State University, Uturu
2G KPIs PRE POST Comparison PRE POST Comparison PRE POST Comparison PRE POST Comparison PRE POST Comparison
Coverage Reliability(RxLev >= -
100.00% 100.00% 99.69% 99.87 98.42% 99.23% 99.80% 99.99% 100.00% 100.00%
95dBm)
Quality (RxQual < 5) 99.73% 99.88% 98.87% 100 97.16% 98.90% 97.22% 97.85% 100.00% 100.00%
SQI MOS > 2.5 99.78% 99.86% 98.78% 99.24% 96.84% 98.12% 94.96% 96.56% 99.82% 100.00%
Call Setup Time in sec (mean) 2.76 2.68 2.76 2.64 2.37 2.11 2.51 2.23 2.43 2.12
Call Initiation 31 28 29 27 70 73 100 98 23 22
Call Attempts 31 28 29 27 70 73 100 98 23 22
Call Setup Success 31 28 31 27 68 73 95 98 23 22
Call Setup Success Rate 100% 100% 100% 100% 97% 100.00% 95% 100.00% 100% 100.00%
Blocked Calls 0 0 0 0 2 0 5 0 0 0
Blocked Call Rate 0% 0% 0% 0% 3% 0% 5% 0% 0% 0%
Dropped Calls 0 0 0 0 1 0% 0 0 0 0
Dropped Call Rate 0% 0% 0% 0% 1% 0% 0% 0% 0% 0%
Total Handover Attempts 118 115 190 178 729 706 572 567 46 52
Total Handover Success 118 115 189 178 726 705 563 567 46 52
Handover success Rate 100.00% 100.00% 99.47% 100% 99.59% 99.86% 98.43% 100.00% 100.00% 100.00%
Location Update Success Rate 100.00% 100.00% 100.00% 100% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
3G KPIs PRE POST Comparison PRE POST Comparison PRE POST Comparison PRE POST Comparison PRE POST Comparison
3G Coverage Reliability(RSCP >= -
99.13% 100.00% 97.64% 100% 88.36% 92.31% 97.57% 98.89% 99.15% 100.00%
95dBm)
3G Quality (Ec/No >= -16dB) 83.99% 98.30% 61.66% 85.36% 76.38% 87.97% 71.10% 83.04% 58.63% 71.89%
3G HS-DSCH Throughput >= 1Mbps 77.46% 99.20% 74.66% 89.7% 87.99% 90.13% 80.85% 89.12% 42.71% 80.28%
Call Initiation/Attempts 32 28 70 68 70 71 102 101 23 23
Call Established 31 28 70 68 70 71 100 101 23 23
Call Setup Success Rate 96.87% 100.00% 100% 100% 100% 100.00% 97.96% 100.00% 100.00% 100.00%
Blocked Calls 1 0 0 0 0 0 2 0 0 0
Blocked Call Rate 3.13% 0% 0% 0% 0% 0% 2% 0% 0% 0%
Dropped Calls 0 0 3 0 3 0 0 0 0 0
Dropped Call Rate 0% 0% 4.29% 0% 5% 0% 0% 0% 0% 0%
Total SHO Attempts 525 407 350 385 2789 2355 1970 2218 230 266
Total SHO Success 525 407 350 385 2789 2355 1970 2218 230 266
Total SHO Failure 0 0 0 0 0 0 0 0 0 0
SHO Success Rate 100% 100% 100% 100% 100% 100% 100.00% 100.00% 100.00% 100.00%
RRC Connection Success Rate 100% 100% 100% 100% 100.00% 100% 100.00% 100.00% 100.00% 100.00%
3G Call Setup Time in sec (mean) 1.91 1.41 2.1 1.88 1.88 1.86 1.71 1.44 1.76 1.46
% of 3G Call Setup Time <= 5sec 100% 100% 98.20% 100% 100.00% 100.00% 99.01% 100.00% 100.00% 100.00%
4G KPIs PRE POST Comparison PRE POST Comparison PRE POST Comparison PRE POST Comparison PRE POST Comparison
Coverage >-105dBm (%) 96.24% 98.43% 86.33% 97.87% 87.72% 93.79% 94.62% 98.48% 96.24% 98.59%
Quality (SINR)>= 5dB (%) 56.83% 90.06% 44.16% 74.79% 65.50% 75.99 % 58.58% 69.49% 42.30% 64.78%
PDCP DL Data Throughput > 5Mbps (
59.27% 87.36% 61.69% 87.07% 62.84% 85.48 % 58.29% 74.97% 46.93% 67.84%
%)
KPI Summary of DT Clusters :: PHC Region
Cluster Yenagoa Cluster DT Calabar North Cluster DT Mile 3 Market Cluster DT Akwaibom State University Akpadem

2G KPIs PRE POST Comparison PRE POST Comparison PRE POST Comparison PRE POST Comparison

Coverage Reliability(RxLev >= -

99.95% 100.00% 94.43% 95.40% 100.00% 100.00% 99.89% 100.00%
95dBm)
Quality (RxQual < 5) 94.54% 99.41% 96.46% 100.00% 99.50% 99.79% 99.30% 99.93%
SQI MOS > 2.5 87.08% 87.40% 93.37% 95.08% 96.75% 99.81% 99.88% 100.00%
Call Setup Time in sec (mean) 3 2.97 2.62 2.31 3.98 3.63 2.83 2.51
Call Initiation 48 50 48 48 18 18 14 15
Call Attempts 48 50 48 48 18 18 14 15
Call Setup Success 48 50 48 48 18 18 14 15
Call Setup Success Rate 100 100 100% 100% 100% 100% 100 100
Blocked Calls 0 0 0 0 0 0 0 0
Blocked Call Rate 0.00% 0.00% 0% 0% 0% 0% 0.00% 0.00%
Dropped Calls 0 0 0 0 0 0 0 0
Dropped Call Rate 0.00% 0.00% 0% 0% 0% 0% 0.00% 0.00%
Total Handover Attempts 586 573 372 356 110 90 88 84
Total Handover Success 574 573 372 356 109 90 88 84
Handover success Rate 97.95% 100.00% 100% 100% 99% 100% 100% 100%
Location Update Success Rate 100.00% 100.00% 100.00% 100% 100% 100% 100.00% 100.00%

3G KPIs PRE POST Comparison PRE POST Comparison PRE POST Comparison PRE POST Comparison

3G Coverage Reliability(RSCP >= -

99.17% 99.79% 90.32% 97.50% 99.89% 99.92% 97.70% 99.94%
95dBm)
3G Quality (Ec/No >= -16dB) 84.27% 92.45% 89.08% 95.35% 73.88% 85.43% 85.44% 93.40%
3G HS-DSCH Throughput >= 1Mbps 60.37% 75.76% 78.11% 97.80% 66.99% 82.72% 56.53% 87.46%
Call Initiation/Attempts 39 42 51 51 18 19 13 14
Call Established 39 42 51 51 18 19 13 14
Call Setup Success Rate 100 100 100% 100% 100% 100% 100% 100%
Blocked Calls 0 0 0 0 0 0 0 0
Blocked Call Rate 0 0 0 0 0 0 0 0
Dropped Calls 0 0 0 0 0 0 0 0
Dropped Call Rate 0 0 0 0 0 0 0 0
Total SHO Attempts 1897 1771 1410 1388 809 639 203 80
Total SHO Success 1897 1771 1410 1388 809 639 203 80
Total SHO Failure 0 0 0 0 0 0 0 0
SHO Success Rate 100% 100% 100% 100% 100% 100% 100% 100%
RRC Connection Success Rate 100% 100% 100% 100% 100% 100% 100% 100%
3G Call Setup Time in sec (mean) 2.17 1.84 1.78 1.65 3.03 2.3 3.42 2.6
% of 3G Call Setup Time <= 5sec 100.00% 100.00% 100% 100% 100% 100% 100.00% 100.00%

4G KPIs PRE POST Comparison PRE POST Comparison PRE POST Comparison PRE POST Comparison

Coverage >-105dBm (%) 98.44% 98.53% 84.27% 93.01% 99.14% 100.00% 79.79% 91.51%
Quality (SINR)>= 5dB (%) 54.48% 59.88% 55.07% 79.12% 36.81% 63.15% 71.33% 83.60%
PDCP DL Data Throughput > 5Mbps (
59.77% 73.09% 61.44% 79.13% 37.00% 92.27% 62.99% 76.81%
%)

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