University Institute of Liberal

Arts and Humanities

Course Name: Communication Skills
Course Code:20UCT-141/191
Faculty: Ms Aditi Paul

LSRW SKILLS: LISTENING AND DISCOVER . LEARN . EMPOWER

SPEAKING
 Course Objective
The Course aims to:

Augment students overall communication and interpersonal skills

1 by making them realize the importance of good oral and written
English Language in professional life.

Enrich their reading capability with special emphasis on

2 expanding vocabulary and grammatical formations.

Build exceptional speaking and writing skills by correcting

3 grammatical errors and pronunciation through practice.

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 Course
Outcome
On completion, the students are expected to
CO Title Level
Number
Produce correct contextual written text
and speech in a wide range of Apply
CO1
communication situations.

Write original short compositions, in the

form of paragraph writing, business
CO2 correspondence, blogs etc. through Analyze
logical support and argument.

Demonstrate linguistic competence

through accuracy in grammar, Apply
CO3
pronunciation and vocabulary.
3
LinkedIn.com
Techniques for building LS Skills

The most important thing in

communication is hearing
what isn't being said. The art
of reading between the lines
is a lifelong quest of the
wise.
-Shannon L. Alder

www. blog.thewellnessuniverse.com 4
 Listening Skills

Listening is the ability to

accurately receive and
interpret messages in the
communication process

www. blog.thewellnessuniverse.com
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 Listening Skills
• Real Listening is an active process that requires attention.
• We spend more time in listening than speaking.
• Communication is not complete without effective listening.
• Successful listening is challenging and requires practice for
learning to take place.
• Effective listening is a dynamic activity that seeks the meaning
intended in the messages sent by the speaker.

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 Effective Listening
Effective Listening is the
process of analyzing sounds,
organizing them into
recognizable patterns,
interpreting the patterns and
understanding the message
by inferring the meaning.

www.wordpress.com
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 Poll Question-1

Do you think that you are an active listener?

1. Yes
2. No
3. May be

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 Listening V/S Hearing
• Hearing - physical process; natural;
passive
• Listening - physical & mental process;
active; learning process; a skill to
develop
• Hearing is an involuntary act that
happens automatically.

www. Gettingsmart.com 9
 Listening V/S Hearing

• Hearing is the first stage of listening.

E.g. A truck honking on the road in front of our house.

• Listening is a voluntary activity, demands perfect coordination

between the ears & the brain, is very creative, interactive and
interpretive process leading to learning

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 The Process of Listening:
Categorized into 4 main areas
• Hear

• Clarify

• Interpret

• Respond

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www. Sproutsocial.com
 Types of listening
DISCRIMINATIVE LISTENING – It involves identifying the
difference between various sounds.
COMPREHENSION LISTENING – It involves attaching meaning
to what is being listened to.
EVALUATIVE LISTENING – It involves evaluating and analyzing
the message being received.
SELECTIVE LISTENING – It involves selecting the desired part
of the message and ignoring the undesired part of the message.

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Barriers to Effective Listening

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 Poll Question-2
.
Do you think that Psychological Barriers are more common
than Physical or Physiological Barriers?
1) Yes
2) No

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 Techniques for Effective
Listening(1/2)
• Have an open mind.
• Sit alert and look the speaker in the eye with a view to establish
your interest in him/her.
• Do not prejudge the speaker or his message.
• Take down notes
• Summarize what the speaker is saying.

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 Techniques for Effective
Listening (2/2)
• Link what you are listening to what you already know.
• Ask relevant questions to yourself for clarity in your
understanding.
• Pay attention to what isn’t said — nonverbal cues

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 References

• https://www.fastcompany.com/3036026/5-ways-to-improve-
your-listening-skills

• https://www.stevenaitchison.co.uk/5-ways-improve-listening-
skills/

• https://www.mindtools.com › Communication Skills ›

Communicating in Person

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 Speaking Skills
• Speaking is the act of generating words that can be understood
by listeners
• Speech production is the vocalized form of human
communication.
• Speaking process requires conceptualization of idea,
formulation of sentences through syntax and vocabulary and
articulation.

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 Articulation

• It involves the use of the organs of speech to produce sounds.

• Sounds are produced in a continuous stream, some sounds

merge with others. E.g.. Handbag, baked beans

• Continual changes in loudness, pitch direction and pausing

serve to organize the sounds into meaningful words and
sentences.

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 Kinds of Speaking Situations
• Interactive speaking situations
include face-to-face conversations or
telephone calls, in which we are
alternately listening and speaking,
and in which we have a chance to
ask for clarification, repetition, or
slower speech from our conversation
partner.

Personalitytutor.com
 Kinds of Speaking Situations
• Partially interactive as when giving a speech to a live
audience, where the audience does not interrupt the speech.
The speaker nevertheless can see the audience and judge from
the expressions on their faces and body language whether or
not he or she is being understood.
• Totally non-interactive as when recording a speech for a radio
broadcast.

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 Tone
• The tone is responsible for about
35-40 percent of the message we
are sending. Tone involves the
volume you use, the level and type
of emotion that you communicate
and the emphasis that you place on
the words that you choose.

Personalitytutor.com 22
 Rhythm

• Rhythm is the pattern of the sounds you produce.

• Stressing and de-stressing syllables and words gives

us rhythm in English.

• Rhythm is the music of English Language – the ups and downs

and the linking of words, which together, change how we say
sentences.

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 Pitch
Pitch is the highness or lowness of your voice, and it’s incredibly
essential in language

We use pitch in order

• to express our emotions and attitude through a change in our
intonation, or the tone of our voice.
• to express stress, or when we make certain syllables longer,
louder, and higher in pitch.

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 Stress
• Stressing means to emphasize a sound and make
syllables and words: louder ,longer and higher in pitch
• Every word in English has just one syllable with a primary
stress or emphasis.
• It is not only essential to stress certain syllables and words,
but we must also de-stress other syllables and words.
• Example: English –> [ING glish] (1st syllable is stressed; 2nd
syllable is slightly de-stressed)

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 Stress in sentences
Think about stressed as well as unstressed Syllable while
pronouncing a word/ sentence.
How about we go for a Coffee this afternoon.
• Content words
• Grammar
 My Phone’s broken, so I am going to buy a new one.
 Zaffar and other speakers addressed the August Gathering of
participants.

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 Intonation
• Intonation refers to the rise and fall in human voice.
• Questions, for example, should end on a higher note.
• Affirmative statements should end in a level or slightly lower
pitch. The ending of statements on a high pitch can create
doubt in your listeners.
• The entire variation of pitch while speaking is called intonation.
• Words that are stressed are key to understanding and using the
correct intonation brings out the meaning.

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 Practice Exercise
•A sentence can be spoken differently, depending on the
speaker's intention.
•Look at the following sentences. Speak them out loud and
especially stress the word that is in bold writing.
•I did not read anything about the disaster.
•I did not read anything about the disaster.
•I did not read anything about the disaster.
•I did not read anything about the disaster.
•I did not read anything about the disaster.
•I did not read anything about the disaster.
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Different types of speeches

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Different types of Speeches

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Different types of speeches

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 Poll Question 3

What according to you is the most important element of

speaking?
1) Accent
2) Confidence
3) Knowledge
4) Vocabulary

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 Enhancing Speaking Skills

• Pronounce distinctive sounds clearly so that people can

distinguish them.

• Use syllable and word stress, rhythmic and intonation patterns

clearly so that people can understand what is said.

• Use the correct forms of words, for example, tense or gender.

• Use vocabulary appropriately.

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 Tips to improve Speaking skill
• Find a native English speakers: Talking to actual native
speakers is the most effective way to improve your English
skills.
• Listen to the music of English: The intonation and rhythm is
the music of English.
• Slow down: The more clearly you speak, the better chance
your listener has of understanding you.
• Speak English: Speak in correct English. The more you speak
the faster you learn.
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 Applications

• Enhances your personality.

• Helps to crack Interviews and Group discussions.

• Help to complete an assigned task effectively.

• Develops a better understanding and helps to respond

effectively.

• Helps in giving explicit and inclusive positive feedback.

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 Assessment Pattern
Students are assessed on the basis of the following
parameters:
• Hourly Tests - 2
• Assignments
• Surprise Test
• Quiz
• Student Engagement
• End Semester Exam

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 References

• https://www.fastcompany.com/3036026/5-ways-to-improve-
your-listening-skills

• https://www.stevenaitchison.co.uk/5-ways-improve-listening-
skills/

• https://www.mindtools.com › Communication Skills ›

Communicating in Person

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 THANK YOU

For queries
Email: [email protected]