TQM Awards

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Dr Joseph K.K.

Ho

Standards and
Awards related to
TQM
Total Quality Management
for Organisational
Excellence
• The International Organization for
Standardization
 ISO 9000 Series of Quality Standards
 ISO 9000: 2000

• Six Sigma
• Malcolm Baldrige National Quality Award
• EFQM Model
• Deming Prize
• HKMA Quality Award
© 2019 Dr Joseph K.K. Ho

NAME OR LOGO 2
The International
Organization for • an international standard-setting body
Standardization composed of representatives from
(ISO) various national standards organizations

• founded in 1947 by a group of delegates


from 25 countries

• have published over 22513 International


Standards covering almost all aspects of
© 2019 Dr Joseph K.K. Ho

technology and manufacturing


Reference:
International Organization for Standardization
https://www.iso.org/home.html NAME OR LOGO 3
The International Organization for
Standardization (ISO)
Five Objectives:
• Improve product quality in relation to the requirements
• Improve the quality of operations to continually meet customers’
and stakeholders’ needs
• Provide confidence to internal management that quality
requirements are being met
• Provide confidence to the customers that quality requirements are
being met
• Provide confidence that quality system requirements are fulfilled

References:
Shishupal Kumar| Slideshare.net| ISO 9000:2000 Whittington & Associates| ISO 9001:2000 and Quality
CLAUSE- ppt download Management Principles
https://www.slideshare.net/Anujrockbabee/om-pre https://www.whittingtonassociates.com/2002/05/iso-90 NAME OR LOGO 4
sentation-47426766 012000-and-quality-management-principles/ © 2019 Dr Joseph K.K. Ho
The International Organization for
Standardization (ISO)

Quality Management Principles


 Principle 1: Customer Focus
 ​Principle 2: Leadership
 ​Principle 3: Involvement of people
 ​Principle 4: Process approach
 ​Principle 5: Systems approach for management
 ​Principle 6: Continual improvement

© 2019 Dr Joseph K.K. Ho


 ​Principle 7: Factual approach to decision making
 ​Principle 8: Mutually beneficial supplier relationships

References:
Shishupal Kumar| Slideshare.net| ISO Whittington & Associates| ISO 9001:2000 and Quality Management
9000:2000 CLAUSE- ppt download Principles
https://www.slideshare.net/Anujrockbabee/om-pr NAME OR LOGO
https://www.whittingtonassociates.com/2002/05/iso-90012000-and-qua 5
esentation-47426766 lity-management-principles/
ISO 9000 Series of Quality Standards
• an international set of standards
documenting the processes that an
organization uses to produce its goods and
services​

• help a company satisfy its customers, meet


regulatory requirements, and achieve
continual improvement. It should be
considered to be a first step or the base
level of a quality system.
© 2019 Dr Joseph K.K. Ho

References:
ISIXSIGMA.COM | AN INTRODUCTION TO ISO 9000, 9001,
9002, ISO 9000:2000 ASQ.ORG | WHAT IS THE ISO 9000
https://www.isixsigma.com/community/awards-and-standards/i STANDARDS SERIES? NAME OR LOGO 6
ntroduction-iso-9000-9001-9002-iso-90002000-2/ https://asq.org/quality-resources/iso-9000
ISO 9000: 2000

• ISO 9000 update released in the year 2000

• T
​ echnical specifications and criteria to be
used as rules, guidelines, or definitions of
characteristics to ensure that materials,
products, processes, and services are fit for
© 2019 Dr Joseph K.K. Ho

their purpose
References:
ISIXSIGMA.COM | AN INTRODUCTION TO ISO 9000, 9001, 9002, ISO 9000:2000 smartsheet.com | The Ultimate Guide to ISO 9000
https://www.isixsigma.com/community/awards-and-standards/introduction-iso-9000-9001-9002-iso-90002000-2/ NAME OR LOGO
https://www.smartsheet.com/ultimate-guide-iso-9000 7
Six Statistically — a process must not produce

Sigma
more than 3.4 defects per million
opportunities. According to Jack Welch, Six
Sigma is a quality program that:

• when all is said and done​

• improves your customer’s experience

• lowers your costs, and builds better


a set of techniques and tools for
process improvement, introduced leaders
by engineer Bill Smith while
© 2019 Dr Joseph K.K. Ho

working at Motorola in 1980.

Reference:
ISIXSIGMA.COM | WHAT IS SIX SIGMA?
https://www.isixsigma.com/new-to-six-sigma/what-six-sigma/ 8
NAME OR LOGO
Six Sigma - Core philosophy based on key concepts:
• Think in terms of key business
processes and customer requirements
with focus on strategic objectives

• Focus on corporate sponsors


responsible for championing projects

• Emphasize quantifiable measures such


as defects per million opportunities
© 2019 Dr Joseph K.K. Ho

(dpmo).
Reference:
Craig Gygi, Bruce Williams, Neil DeCarlo, Stephen R. Covey | HOW TO LAUNCH A SIX SIGMA PROJECT | Dummies.com NAME OR LOGO 9
https://www.dummies.com/careers/project-management/six-sigma/how-to-launch-a-six-sigma-project/
Six Sigma - Core philosophy based on key concepts:
• Ensure appropriate metrics is
identified to maintain accountability

• Provide extensive training.

• Create highly qualified process


improvement experts -“belts”
© 2019 Dr Joseph K.K. Ho

• Set stretch objectives for improvement

Reference:
Craig Gygi, Bruce Williams, Neil DeCarlo, Stephen R. Covey | HOW TO LAUNCH A SIX SIGMA PROJECT | Dummies.com NAME OR LOGO 10
https://www.dummies.com/careers/project-management/six-sigma/how-to-launch-a-six-sigma-project/
Malcolm • an award established by the U.S. Congress in
Baldrige 1987
National
Quality • to raise awareness of quality management and
recognize U.S. companies that have
Award implemented successful quality management

(MBNQA)
systems

• the U.S.'s highest presidential honor for


performance excellence
© 2019 Dr Joseph K.K. Ho

References:
corporatefinanceinstitute.com | The Malcolm Baldrige National Quality Award
https://corporatefinanceinstitute.com/resources/knowledge/other/malcolm-baldrige-national-quality-award-mbnqa/

ASQ.ORG | WHAT IS THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD (MBNQA)? NAME OR LOGO 11
https://asq.org/quality-resources/malcolm-baldrige-national-quality-award
European • Stimulate and assist European organizations in
Foundation quality improvement activities.
for Quality
Management • Support managers in the adoption of TQM.
(EFQM Model)
• A non-prescriptive frame work based on nine
criteria that recognizes that there are many
approaches to achieving sustainable excellence
© 2019 Dr Joseph K.K. Ho

References:
EFQM Official Website http://www.efqm.org/ NAME OR LOGO 12
Toolshero.com | EFQM Model https://www.toolshero.com/quality-management/efqm-model/
Deming • Initiated by Japan in 1951 to recognize the
Prize importance of high quality products

• Name after W. Edwards Deming

• The Deming Prize for Individuals

• The Deming Application Prize


References:
JUSE | Union of Japanese Scientists and Engineers
| Deming Prize
© 2019 Dr Joseph K.K. Ho

http://www.juse.or.jp/deming_en/

JUSE | Union of Japanese Scientists and Engineers • The Quality Control Award for Operations/ Business
Units
| The Deming Prize and Development of Quality
Control/Management in Japan
https://www.juse.or.jp/deming_en/award/03.html

NAME OR LOGO 13
HKMA • First launched in 1991 by The Hong Kong Management
Quality Association

Award • Two categories:


 Main Category
 Special Awards For
 Established and Medium Enterprises
 Small Enterprises and Start-ups

• Judging Criteria are based on Malcolm Baldrige National


Reference: Quality Award : 1. Leadership 2. Strategy 3. Customers 5.
Workforce 4. Measurement, Analysis, and Knowledge
HKMA Quality Award | 2019 Brochure
https://www.hkma.org.hk/pdf/qa/flipbook/qa
© 2019 Dr Joseph K.K. Ho

2019-brochure/qa2019-brochure.pdf

Management 5. Workforce 6. Operations 7. Results

NAME OR LOGO 14
What’s more in
Total Quality Management for
Organisational Excellence?

• Major TQM Tools

• Critical Success Factors and Barriers of TQM


Implementation
© 2019 Dr Joseph K.K. Ho

15
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