Unit - 2 Tools and Techniques
Unit - 2 Tools and Techniques
PR AGENCY
Tools and
Techniques
– PR Agency: Concept, Structure and Functions
– Media relations : Multi-media Release (press, audio,
video and social media), press conference, press kit,
press briefing and Familiarising tours
– Tools and techniques for Public Relations: House
Journal, Bulletin Board, Visit by Management, Open
house and Annual Reports, Exhibitions
– Use of digital media and emerging trends in PR
PR Agency: Concept, Structure and Functions
1. Strategic planning -- campaign creation and execution 11. Spokesperson duties -- stepping in as
2. Key messaging -- distilling stories into accessible messages the face of clients
3. Media relations -- outreach to reporters, producers and editors 12. Getting them placed
4. Writing -- press releases, editorial coverage, collateral copy, 13. Identifying beat journalists
speeches, web copy, etc.
14. Media monitoring.
5. Event planning -- parties, press conferences, etc.
15. Feeding information to media with
6. Social media -- leading and cultivating the online conversation
undisclosed sources
for clients and the agency
16. Managing interviews
7. Graphic design -- likely for much larger agencies, art direction
17. Crisis management: PR Agency has
8. Video production --for larger agencies, video content.
crisis management professionals to
9. Media training -- role playing for clients going into real interviews
handle the negative feedback from the
10. Presentation coaching -- helping clients maximize their
presentations Media and Social Media Reviews
PR Agencies
www.sortlist.com/public-relations/india-in
Press Note
• The Government officials gives the press note to the PRO’s or journalist.
• It is in the form of pointers.
• It is given to the PRO’s or journalists before the event.
• Examples: Government announcements, Seminars, Conferences etc.
News and News Release
– News is information which is not already known to recipients.
– News Release:
– Bad releases are bad PR.
– A news release creates an image of the organization in the critical eye of
the editors. A badly written release will create a very bad impression of
the sender's organization.
– Good presentations.
– Releases should be composed in the style acceptable to journalists.
– Release should be in manuscript style, and not in business letter style.
– Releases should be appropriate to the journals to which they are sent.
– Carefully select journals to which releases are sent and moreover send them well
ahead of time of publication.
Good Press Relations
A good public relations practitioner will take following steps to maintain good
relations with the press:
1. Two-way Relationship
2. Establish reputation of reliability
3. Cooperate with the press in providing material
4. Provide Verification Facilities as and when required
5. Build personal rapport with the Media
News release - Seven Point Formula
– Good press release should have short paragraphs, , short sentences &
simple words.
– The story should not be more than ONE page.
– The superlatives should always be avoided ,such as "the world's biggest"
– Avoid vague generalizations like `economical - money saving" etc.
– Do not use cliches like "unique, wide range, this point in time "etc.
– Do not quote remarks from leaders unless they have something special
and or original to say.
Presentation of a News Release.
– Press Conference:
– An interview given to journalists by a prominent person in order to make an announcement or answer questions.
– They are the traditional method of giving information by direct use of face to face communication, technique.
– It is a simple, effective way to communicate your message with the media.
– A successful press conference can generate news about your cause and awareness about your project.
– The date and time of the press conference is important. Other newsworthy events may divert the journalists' attention.
– A good moderator is important to keep the press conference running smoothly and on message, and to help field
questions from the media.
– A press conference is a meeting organized for the purposes of distributing information to the media and answering
questions from reporters. Normally the press conference is led by the company's executive management or their
appointed press liaison.
How to arrange a press Conference?
– A press conference is a tool designed to generate news – in particular, hard news that can advance
the cause of your organization.
– Hard news is defined as a story in the print or electronic media which is timely, significant,
prominent, and relevant.
– You have probably seen them on television before or after a major local or national event.
– Press conference is arranged by the organization or government officials in which all media reporters
asks questions.
–
Why should you hold a press conference?
– Press releases, interviews, and informal media contacts are excellent ways of getting your message across.
– They are the bread and butter of your media relations, and often of your entire outreach effort.
– A press conference is an additional media technique, for special occasions, when the company really want to
make an impression.
– You can give more information than in a press release.
– A press conference is interactive; you can answer questions from the press, and emphasize points you might not otherwise
have a chance to make.
– You can announce an important development, and explain its significant local and wider implications.
– You can set the record straight if your group received negative publicity.
– You can often generate the kind of notice or publicity
– When many media representatives are present, it makes your conference seem really newsworthy
– A successful media conference can not only generate news, but can also boost the morale of your own group.
When should you hold a press conference?
– Hand deliver a press release and press packet, send a tape feed, or, try to schedule an interview with a reporter
and one of the press conference participants for those who didn’t attend because of some breaking news.
– You might also review the press conference with others from your organization that attended.
Audio/Video/Social Media Release
https://www.youtube.com/watch?v=aFlL2APWBVY
– The release should cover 5W and 1H and should cover the important Media channels are contacted for the
information;
same.
– Information about the company/organisation/institute
–
The statements or announcements are
Launch/crisis or anything that has to be told by the
company/organisation/institute made:
– Radio, TV and social networking sites (You Tube, Twitter, Facebook) are • CEO
used according to: • PRO
– Target audience • Guest
– Time Line • Customers
– Budget • Clients
– Importance of Information
• Officials from government
– Time Slot have to be selected
–
authority or any authority
Voice over artist
– Time (Radio- 10-30 seconds, Video-20-40 seconds, Social media- 1-5 minutes
• Known personalities
videos can be made)
Social Media Press Release
7. Advertising
8. Photographs
9. Brochures/Leaflets - 'Take home' or mail-out brochures or catalogues can help
keep your customers thinking about your business and its products and services.
Properly designed brochures and catalogues give customers confidence in you and
your brand, and help drive customers to your website or store
10. Direct mail
11. Stickers
12. Slide presentations,
13. Newsletters- A newsletter is a printed report containing news of the activities of a business or an
organization that is sent by mail regularly to all its members, customers, employees or people, who
are interested in.
14. Handouts - a piece of printed information provided free of charge, especially to accompany a
lecture or advertise something.
15. Viral marketing - a method of marketing whereby consumers are encouraged to share information
about a company's goods or services via the Internet
16. Advertorial: Advertorials are advertisements in the form of news stories or reviews in
newspapers.
Advertorials allow you to associate your advertising with the credibility of the newspaper.
17. Business events - Events are opportunities for business people to gain exposure for
their businesses, promote new products or services and make sure accurate information
reaches targeted customers.
From a sales point of view, events are a chance to counter customer doubts and build
customer confidence. They can also help you research your market and competitors, and build
your mailing list.
1. House Journal
– A newspaper or a magazine produced by a company to tell employees what is happening in the company and it is
distributed to the selected publics.
– A house journal is a medium of communication projects the image of a company or an organization or outside:
– It helps:
– Improve employee morale
– When a company publishes its own journal to carry its own versions of their own readers, for building goodwill amongst customers or reinforcing the
employee loyalty,
– The house journal serves as a means of achieving such aims & objectives.
– Showcase the company’s philosophy & value system as reflected in the various activities.
– Inculcate the corporate culture amongst employees & other publics directly associated.
– Build the confidence of the dealers, suppliers and shareholders in the professional management of the company for the success of the
enterprise.
– It is a periodical publication which tries to establish regular communication between an organization and its employees and other public.
– House Journals are one of the most effective tools that organizations can use to communicate with their employees.
– VIPS – Ahvan, Vivekalokan (E-magazine)
2. Bulletin Board
– Exhibitions, on the other hand, are ways of presenting products, organisations or services offered directly to the public
with the intention to sell.
Exhibitions, although expensive, are among the most effective ways of communicating with the public.
– Exhibitions can produce excellent results for an organisation if the public relations practitioner makes use of all the
opportunities they present.
– Exhibitions are not a public relations medium, but a tool if used to create awareness, enhance reputation as well as to
sell products.
– People visit exhibitions for three basic reasons. First, to be entertained (maybe it is to get out of the office for a few
hours), second, to find out how a new product or service actually works and last, attendance could mean that a
business transaction might be agreed upon between the two parties.
The public relations practitioner plays a vital role in all of this. He needs to convey his company's image positively to
the visitors, and promote any product or service the organisation offers, without forcing anyone to buy the product or
service.
Use of digital media and emerging trends in PR
– Data collection
– Pitching - pitching has to be done keenly and backed by research. The startups
that are focusing on pitching based on collected data get media coverage easily
than those who are sending emails trying to pitch their new launch or product
feature. The new wave of pitching is now personalized pitches. General cut and
paste pitches won’t suffice and have not been successful for a good part of the
last 5 years.
– Corporate Film
– Corporate video production refers to audio-visual corporate communications material (such as DVD, High-
definition video, streaming video or other media) commissioned primarily for a use by a company, corporation
or organisation.
– Video e-Commerce or eCommerce Video is the practice of using video content to promote, sell and
support commercial products or services on the Internet.
– The video can be downloaded and played or streamed to the viewer.
– Speech writing
– Choose a topic or theme
– Pick a tone
– Use short sentences
– Write down original stories and messages
– Write the Introduction
– Body
– Supporting Point One
– Supporting Point Two
– Supporting Point Three
– Conclusion
– Minutes of meeting:
– “Minutes” in this sense first popped up in the early 18th century, possibly directly from the Latin “minuta scriptura”,
meaning “small notes” or just “minuta”, meaning “small” or possibly via the 16th century “minute” definition of “rough
draft” from the preceding Latin.
– Minutes, also known as protocols or, informally, notes, are the instant written record of a meeting or hearing. They
typically describe the events of the meeting and may include:
– a list of attendees
– A list of non-attendees
– a statement of the issues considered by the participants
– and related responses or decisions for the issues.
– Meeting minutes keep an official account of what was done or talked about at formal meetings, including any decisions
made or actions taken.
– They are taken during a formal meeting of the board of directors or shareholders of a corporation, such as initial and
annual meetings.
– Official Memo
– Memorandum is a note, document or other communication that helps the memory by recording events or observations on a topic,
such as may be used in a business office.
– The business memo is a standard form of written communication in academics, government, and industry.
– In business, a memo is typically used by firms for internal communication, as opposed to letters which are typically for external
communication.
– The memo is a formal method of written communication with a well established format and style.
– Memos have a twofold purpose:
– they bring attention to problems and they solve problems.
– They accomplish their goals by informing the reader about new information like policy changes, price increases, or by persuading the reader to take
an action, such as attend a meeting, or change a current production procedure.
– An introduction to the standards for format and style is provided below.
– Type “MEMORANDUM” at the top of the page.
– Address the recipient appropriately
– Create lines for: TO, FROM, CC, DATE, and SUBJECT
– Introduce the problem in the first paragraph, and give some context.
– Suggest actions that the reader should take. Close with a positive summary.
– Name of the concerned person with department
– Format the memo properly, then proofread it.
– Institutional Advertising
– Institutional advertising is any type of advertising intended to promote a company, corporation, business, institution,
organization or other similar entity.
– Such advertising does not attempt to sell anything directly.
– A form of institutional advertising focusing not on a particular product or product range but on the organization itself.
The primary purpose is promoting the name, image, personnel, or reputation of a company, organization, or industry.