Basic use of digital

devices/systems
 How to work through this course
Throughout this short course there are lessons (PowerPoints) for you to run through
to allow you to gain the knowledge to pass each unit.
Each unit is split into sections on the Moodle page, everything you need will be on the
Moodle page, so please check there first for what you need.
Each unit will have one lesson (PowerPoint) to go with it and will match up with your
study manuals and assessments.
What the icons mean along the way:
You need to make notes or complete a task You can now complete the assessment

Watch the video on the Moodle Page You need to do some research

You are given information to process & think

 Fundamental British Values
As you work through the lessons and assessments, you will notice
some icons.
These reflect Fundamental British Values.
These are the values we hold as citizens of the
United Kingdom.
Take a look to see what each one means: Mutual Respect &
Tolerance
Mutual respect is the
Individual Liberty foundation for honesty and
Individual Liberty is being free truth and meaningful
from oppressive restrictions communication.
that we work hard to protect. Britain is a multi-cultural
The Rule of Law It is important to remember country and many different
All people and institutions are the sacrifice people have made faiths and beliefs are
Democracy subject to and accountable to to preserve our individual celebrated here.
Democracy means that we law that is fairly applied and liberty, such as WW1 & WW2. In Britain we pride
have a say in what enforced, no one is above the We have the freedom to chose ourselves on living in peace
happens. law. how we live our lives with one another.
 In this unit we will:
LO1: Set up a digital device ready for use

LO2: Know how to use applications stored on the device

LO3: Know how to transfer data to and from the digital device

LO4: Know how to maintain the performance of the digital device

 Let’s look at the iPhone X
Click here to look at the device or use your own device if you have one.
Make yourself familiar with the device. You could also use a tablet, laptop or computer to
demonstrate required actions.
Attempt to answer the following questions sharing knowledge in your Teams groups:
How would you power on this device?
How would you check that there is a sufficient battery level?
What could you do if the battery is low?
What are the default applications linked to this device (or a device you may use
which isn’t an iPhone)?
How would you adjust settings? (EG. Flight mode, brightness & volume?
Watch the
video to see a
visual
demonstration
of some
features we
have covered
 How to Adjust Screen Resolution &
Brightness Flight/Airplane Mode
Volume
 Applications
Can you IDENTIFY
and DESCRIBE the
use of 5 different
applications?

OUTLINE how they

serve their particular
purpose

You might want to

work in groups on
one application each
and feedback.
You may need to do
some research
 Creating a Contact Card
This example is for an iPhone but other devices work in a similar way –
Share your experiences to help others.
Creating your own Contact Card on iPhone is similar to Creating a Contact
Card for any of your Contacts.
• 1. Open the Contacts app on your iPhone/iPad
• Note: In case you deleted or cannot find the Contacts App, you can
open the Phone app and tap on Contacts option located in the bottom
menu.
• 2. Once the Contacts app is open, tap on the + button from the top right
corner of your screen.
• 3. On the next screen, enter in your Name, Phone Number, Home
Address and other applicable details.
• 4. Once you have entered in your details save your Contact information
by tapping on Done from the top right corner of your screen.
 Health & Safety using Digital Devices
Can you think of any issues of health and safety relating to the use of digital devices?
• Bad posture
• Back aches
• Neck and shoulder strain
• Finger joint pain
• Headaches
• Eye strain
• Obesity
Tip: Limit time spent on the devices and take regular breaks and move around and adjust
seating position.
“Forward Neck”
Health & Safety using Digital Devices
Issues of health and safety relating to the use of digital devices:
• Overheating – risk of fire
• Spillages over an electrical device – electrocution
• Damaged cables from power supply – risk of fire or electrocution
Be careful not to cover the device, and to keep liquids (drinks) well away from the user area
 How to store and retrieve data on a
digital device
If you were going to write out an important letter on a digital device where would you save it?
How would you save it?
If you wanted to return to the letter after a few weeks how would you find it again?

There are many options across digital devices.

You have the search box on Windows
You have ‘Spotlight Search’ on Apple devices

Can you share any other ways to store and retrieve data?
 So far, do you feel confident we have
learned…

LO1: How to set up a digital LO2: How to use applications Next…… LO3: Know how to LO4: Know how to maintain
device ready for use stored on the device transfer data to and from the the performance of the digital
digital device device
 How to Transfer Data
Firstly we need to look at connection methods… What do you think these are?
Ethernet cable is something that will connect your electronic device (computer, tablet,
gaming console, etc.) to a network, which, in turn, will allow you to have internet
access
Wi-Fi is the name of a wireless networking technology that uses radio waves to
provide wireless high-speed Internet and network connections

A dongle is basically a very little modem with the ability to connect to wireless or
mobile broadband the same as the broadband on your smartphone. When you plug a
dongle into a computer, your computer is essentially connected to a modem and can
get online.
NFC stands for Near Field Communication. Essentially, it's a way for your phone to
interact with something within a radius of about 4 cm and provides a wireless
connection between your device and another. This allows you quickly share various files
with other mobile devices, make payments via services like Google Pay
 How to Transfer
Data

Connection methods support the

transferring of data.
We are specifically looking at
transferring data from a mobile
phone.
Can anyone share an example of
this?
 How to Transfer Data
You can transfer data from your mobile phone to
another device in various ways…

It can be transferred wirelessly

It can be ‘airdropped’

You can plug in your phone to a computer

To demonstrate your understanding you must
provide a screenshot to evidence data being
transferred between devices for your assessment.
 Copyright
Symbol Name
Symbol

Copyright Symbol ©

What do we already know about Copyright? Alt Code 0169

It is one of the main types of intellectual property. It allows the copyright Shortcut for
owner to protect against others copying or reproducing their work. Alt + 0169
Windows
Intellectual property gives a person ownership over the things they
Shortcut for Mac Option + G
create, the same way as something physical can be owned.
Shortcut in
00A9, Alt+X
What do you think personal use copyright is? Word
Personal use only means that the copyright holder is giving free and
unlicensed use of their work, but only for non-commercial and non-
profit uses. You can make your own copies, but you cannot distribute
them.

You can type the Copyright symbol from your keyboard

 Copyright
You can’t copy or use copyright material without permission.
It is easy to recognise copyrighted material as the © sign is visible.

For example, you can’t buy a painting and then use copies of it for a book cover, or buy a CD and use a track from
it in a film. To use something protected by copyright you must either:
• agree a licence with the owner to use it
• buy or acquire the copyright
For example, you may have posted a video on Facebook with copyrighted material (music) and seen this sign:
Can you think of another constraints on the use
and transfer of information?

Data Protection (2018) Laws & GDPR require us to

protect personal and financial information.
GDPR set out to give individuals greater control of
their personal data that's held by third-parties, such
as retailers or social networks.
 Data Protection (2018)
Personal data is becoming increasingly valuable, and the
collectors and users of data have responsibilities under the act,
such as asking a data subject's permission to use the data.

Data Subjects Data User Data Controller

individuals about which person who makes use of personal the person or persons in an organisation
data is held information for a certain purpose who is in charge of the collection and use
of personal data
Watch the video & make
Staying Safe
notes – you will need this for
your assessment.

From the video answer the

following questions:

What methods can we use to

stay secure?

Why is it important to stay safe

online?

What can happen if we do not

secure information?

How can we respect others

when transferring data? (Think
about their privacy)
 So far, do you feel confident we have
learned…

LO1: How to set up a digital LO2: How to use applications LO3: Know how to
device ready for use stored on the device
NEXT…. LO4: Know
transfer data to and how to maintain
from the digital device
the performance
of the digital
device
Performance of The Digital Device
List ways you think that performance of a digital device could be affected.
Share with your group.
Digital devices can have numerous issues, such as:

Memory full – Caused by the overwhelming amount of data stored on the internal memory.
Solved by reducing apps on your device and use them simultaneously gain external memory
(eg, Memory Cards)
Malware – Caused by Viruses, Trojans, spyware, and ransomware are among the different kinds
of malware, Solved by keeping up with updates and using Anti-Virus software
Programmes running slowly – Caused by One of the most common reasons for a slow device
are programs running in the background. Solved by remove or disable any useless background
applications and startup programs that automatically start each time the device boots
Performance of The Digital Device
But what if none of that helps?
What can you do to troubleshoot problems on digital devices?
There are many ways to gain expert help.
Apple has support in store ‘Genius Bar’
Troubleshoot - Websites
Forums/Discussion websites
FAQs
Phone Support/Helpline
Live Chat
 So far, do you feel confident we have
learned…

LO1: How to set up a digital LO2: How to use applications LO3: Know how to
device ready for use stored on the device
LO4: How to
transfer data to and maintain the
from the digital device
performance of
the digital device?
 Devices and Systems in a Contact Centre
Think about what devices and systems you may need to
become familiar with when working in a contact centre.
Share your ideas as a group.

How do you foresee contact centre technology changing

in the near future?
Do you think it will be possible for you to adapt?

What do you think will be the most challenging aspect

of using new technology in a contact centre?

What challenges can you think of in returning to work in Add your thoughts to the storm board
an office, or in working from home? https://stormboard.com/invite/1584063/rope5683
How might those challenges be overcome?

Regarding using technology in a contact centre, what do

you expect of your employer?
What do you think an employer would expect of you?
 The future of Technology in Contact
Centres
Video Telephony Social Media Mobile Access Advanced Analytics
The increase of Companies are Customers are more Analytics play an
availability of video-call recognising that their used to accessing increasingly important
software such as users use Social Media services on their devices role in predicting
Skype/Zoom/Facetime more than ever. so companies are customer behaviour to
means companies are Much customer support delivering support such predict call times and
adopting this to give is now delivered through as online chat and in-app durations, as well as
customers a more this medium. support. content. Speech
personalised experience analytics can be used to
where necessary monitor and evaluate
calls.

Discuss how the idea of this progression in technology within call centres makes you feel. Do you see it as positive
and exciting? Or does it make you nervous? How can you adapt and make it work for you, if it makes your nervous?
Devices and Systems in a Contact Centre

Discuss these popular

contact centre phone How do you think they
system features. benefit the employee?

How do you think they How do you think they

benefit the company? benefit the customer?
 You can now complete Unit 1:
Assessment
Return to the VLE page and complete the
questions on Unit 1: Assessment

Any questions?
There are reminders on the next few slides
how to upload videos & screenshots…
 Challenge Questions
What other devices can be used as a pointing device
other than a mouse.

Research and write a summary of the Data Protection

Act (2018)

Explain how posture issues relating to digital devices

can affect a person in later adulthood (70+)
 Feedback
When you have submitted
your work and it has been
marked you will see this
message

When you click on “feedback available” you will see your grade. If you press “Review” you
will see your feedback from your tutor.
If you didn’t get full marks you can re-attempt the questions you got incorrect.
That’s Unit 1 complete!
Use Moodle for any communication you need
with your tutor.
If you get stuck please check the Moodle page
for any support in the form of links or videos.
Any IT issues email:
[email protected]