Modul

Ke:
09
VIRAL MARKETING

Dosen :
Fakultas : Program Studi: Dr. Ovi Hamidah Sari.,S.E.,M.M

Bisnis Dan Ilmu Sosial Manajemen

Creative Marketing
Public Relations
Marketing Public Relations

Awards,
Anniversaries

Corporate
Sinergi Ad, PSA
CPR-MPR
Community
Marketing PR

Spirit
Marketing PR Marketing PR Cause-Related
Marketing Strategy Marketing
Planning
PR
Event
Marketing
Newsworthy
Marketing PR Sponsorship
Marketing

Virtual/Interactive
Marketing PR
 Evolusi Konsep
Pemasaran Kontemporer-1

• Konsep pemasaran 1950-an:

- Marketing Mix, Product Life Cycle
- Brand Image, Market Segmentation
- Marketing Concept > Selling, Marketing Audit
• Konsep pemasaran 1960-an:
- The Fifth P (Perception) in the Marketing Mix
- Marketing Myopia, Lifestyles (Psychographic)
- The Broadened Concept of Marketing > Products
• Konsep pemasaran 1970-an:
- Social Marketing, Positioning
- Strategic Marketing, Societal Marketing
- Macromarketing, Services Marketing
 Evolusi Konsep
Pemasaran Kontemporer-2

• Konsep pemasaran 1980-an:

- Marketing Warfare, Niche Marketing
- Gobal Marketing, Local Marketing
- Megamarketing, Database Marketing, MaxiMarketing
- Direct Marketing, Relationship Marketing
• Konsep pemasaran 1990-an:
- Marketing Public Relations, Guerilla Marketing
- Image Marketing, Integrated Marketing Communications
- Online/Internet/CyberMarketing, One-to-One Marketing
• Konsep pemasaran 2000-an:
- Experiential Marketing (Customer Experience Management)
- Spiritual Marketing, Viral Marketing, Value Marketing
- Community-Based Marketing, Emotional Branding
 Marketing Public Relations

Marketing Public Relations is the process of planning,

executing, and evaluating programs that encourage
purchase and consumer satisfaction through credible
communication of information and impressions that
identify companies and their products with the needs,
wants, concerns, and interest of consumers.

Thomas L. Harris, The Marketer’s Guide to Public Relations: How Today’s

Top Companies are Using the New PR to Gain a Competitive Edge, 1991.
 Marketing Public Relations
Marketing Public Relations is the use of public
relations strategies and techniques to achieve
marketing objectives. The purpose of MPR is
to gain awareness, stimulate sales, facilitate
communication, and build relationship between
consumers and companies & brands.

The principal functions of MPR are the

communication of credible information, the
sponsorship, and the support of causes that
benefit society.

Thomas L. Harris, Value-Added Thomas L. Harris, The Marketer’s

Public Relations: the Secret Weapon Guide to Public Relations in the
of Integrated Marketing, 1998. 21st Century, 2006.
Kolaborasi Pemasaran dan Public
Relations
Kreasi Humas Pemasaran

Lintas Nusa Toyota Kijang:

Safari 50 Kijang merah-putih
dari Aceh sampai Larantuka
(NTT) berjarak 5.000 km,
1 Juli-5 Agustus 1995.
Era Marketing Public Relations

• MegaMarketing (Philip Kotler, 1986)

• PR in the Marketing Mix, (Jordan Goldman, 1990)
• PENCILS: Publications, Events, News, Community
Involvement, Identity Media, Lobbying, Social
Investment (Philip Kotler, 1991)
• Relationship Marketing (Regis McKenna, 1993)
• Marketing Corporate Image (James R Gregory, 1993)
• Image Marketing (Joe Marconi, 1996)
• Reputation Marketing (Joe Marconi, 2002)
• Marketing Public Relations, Thomas L. Harris,
1991/1998/2006.
Pesan Tematik Isuzu Panther

Isuzu Panther: tema pesan “44 ribu dari Jakarta sampai Bali”
diperkuat lomba Irit bahan bakar ala Isuzu Panther,
Adu Kilo Panther, dan Laga Pantura.
News-Value Harris/Walen
Significance (nilai yang Prominence (mengutip
cukup besar atau dampak pernyataan tokoh, pejabat
yang luas). teras atau selebriti).

Unusualness (terbesar, Proximity (kedekatan lokasi

terkecil, terluas, dan atau isu di hati publik).
sejenisnya).
Human interest (menyentuh Timelines (kejadian terkini
hati atau sisi kemanusiaan). dan tidak cepat basi).

Conflict (kontroversial, Newsness (penemuan

perdebatan, atau teknologi, aplikasi atau cara
perseteruan). baru yang inovatif).
 The Harris Grid

Consumer/ High Media Low Media

Media Interest Interest
High Interest Consumer Beer
to Consumers Electronics Soft drinks
Entertainment Athletic shoes
Cars A C

Low Interest Razors, Cereal Trash bags

to Consumers Cranberry Juice Car mufflers
Aspirin B Detergents D
 Newsworthy Marketing:
Pemasaran Bernilai Berita
News-Value Korporat/Personal Produk/Brand
Human Danone-Zidane 1 liter Aqua = 10 ltr air
Interest bersih NTT
Proximity Sumbang gempa Lifebuoy Berbagi Sehat
Name (Makes News) Toyota-Daihatsu Pemasaran Avanza-
(Prominence) Panasonic Awards Xenia (indent)
Timelines Hyundai masuk Mobil model baru
(Novelty) industri otomotif HP seri baru
Conflict Indofood-Wings Indomie-Mie Sedaap
Sensual Bintang Sarah Hormovitan
Azhari
Factual Penjualan 1,5 juta Anlene: pencegahan
Mitsubishi osteoporosis
 A to Z Marketing PR Tactics

• Advertising, Anniversaries
• Annual Reports, Awards
• Audio-visual, Brochures • Fan Clubs, Festivals
• Charities, Conferences • Grand Openings, Hotlines
• Contests, Case Studies • Interactive Software, Kits
• Books, Success Stories • Interviews, Launching
• Demonstrations, E-mail • Letters to the Editors
• Event Support, Direct-mail • Mall Campaign, Milestones
• Media Tours, Multimedia
• News Conference/Release
• Open House, Endorsement
 A to Z Marketing PR Tactics

• Personal Appearances
• Photos, Polls, Posters
• Product Placement
• Press Kits, Publications
• Public Service Ads • Exhibitions, Icons/Mascot
• Radio Promo, Road-shows • Newsletters, Newsgroups
• Sampling, Software • Promo Materials, Reprints
• Special Events, Speeches • Press Gathering, Sampling
• Survey, Sponsorships • Seminars, Symposiums
• Spokespersons, Signage
• Video/Teleconferences
• Video News Release
• Trade-show, Website
 Cause-Related Marketing

• CRM adalah rogram pemasaran yang mengikutkan

dimensi sosial karena alasan tanggungjawab moral,
membangun citra positif hingga mendorong
penjualan produk.
• CRM melibatkan konsumen untuk menggunakan
produk atau jasa yang mereka beli, lalu perusahaan
menyisihkan sebagian dari keuntungan atau
penjualan itu untuk disumbangkan membantu
mengatasi permasalahan sosial di bidang
pendidikan, kesehatan, seni budaya hingga olahraga.
Marketing PR: Multivitamin?

• Marketing PR perlu dimulai pada jaman

normal atau saat aman/berjaya
• MPR dirancang untuk jangka panjang sebagai
program berkesinambungan
• MPR bukan antibiotik di masa genting/krisis
• MPR multivitamin untuk stamina yang prima
Mengapa Perlu Marketing PR?

• Pemasaran dan iklan hanya sebatas mengenalkan,

membujuk dan menciptakan preferensi konsumen
• Iklan dan promosi tidak bisa berjalan sendiri-sendiri
• Perlu dukungan kredibilitas pesan-pesan kehumasan
terhadap muatan informasi iklan dan promosi
• Kini saatnya kolaborasi insan iklan dan promosi
dengan pelaku kehumasan dalam merumuskan
strategi dan taktik Humas Pemasaran yang efektif
 Pemasaran
Bertabur Bintang
 Peralihan
Brand Ambassador
Segitiga Emas Marketing PR

Spirit Sense
Strategic

Strategic
Marketing Public
Relations

Marketing Public Relations

Sense Spirit
The Golden Triangle of
Marketing Communications

Spirit Sense
Strategic

Strategic
Marketing
Communications

Marketing Communications

Sense Spirit
 Lima Model Kolaborasi
Marketing & PR
• Separate but equal functions. Pemasaran terkait
konsumen dan laba, PR urusan publik dan citra.
• Equal but overlapping functions. Pemasaran dan PR
sama-sama menangani publikasi dan citra produk.
• Marketing as the dominant function. Corporate
Marketing mengontrol Corporate PR.
• PR as the dominant function. Corporate PR jadi
pemegang kendali atas Corporate/Product Marketing.
• Marketing and PR as the same function. Pemasaran
dan PR sama-sama berkomunikasi dengan publik dan
pasar: mulai dari segmentasi, memetakan persepsi dan
citra, merencanakan hingga evaluasi program.
 Lima Model Kolaborasi
Marketing & PR

Mkt PR Mkt PR

Separate but equal functions Equal but overlapping functions

Mkt PR

PR Mkt Mkt=PR

Marketing as the PR as the Marketing & PR as

dominant function dominant function the same function
Ajang Khusus Pemasaran

• Revitalisasi Gebyar BCA setelah

sepuluh tahun
• Promosi reputasi korporat
sekaligus produk
Marketing PR Milna
 Kriteria Marketing PR

Sentuhan pemasaran simpatik, humanis,

peduli sehingga meraih dukungan publik:
• Mengundang empati-simpati masyarakat
• Bernilai berita tinggi sehingga muncul dalam
publikasi media massa
• Nuansa spiritual 3N: Naluri, Nalar, Nurani
• Mengundang keterlibatan khalayak atau
konsumen: stakeholder involvement
• Pedang bermata-dua: dua pistol penyampai
pesan kehumasan dan kampanye pemasaran
Marketing PR Rinso
Marketing PR
Rinso
 Tim Tujuh Rinso Ayo Main
ASAL TIM NAMA ANGGOTA JABATAN
Tim Marketing & Ainul Yaqin Marketing Manager Rinso
Brand Roberto Saputra Senior Brand Manager Rinso
Tanti & Juli Assistant Brand Manager Rinso
Tim Corporate Maria Dewanti Dwianto External Comm Manager
Relations Elvera Nuriawati Makki External Comm Assistant Manager
Tim Sales Ida Agustina National Activation Manager
Satwiko Trade Category Manager
Lowe, strategi Ayu Fadjar Account Director
komunikasi Arimanda Senior Account Executive
Hanny Creative Director
R&R, hubungan Rika Novriady, Vira NA
media/publik Madjid, Hanny Setiawan
Mindshare, media Gordon Yap Account Director
placement/buying Hana Implementor
Ogilvy Action NA NA, eksekusi lapangan

Sumber: Diolah dari majalah Mix 08, 23 Agustus-20 September 2007, hlm. 29.
 m
He ya
at
bia saran
Advertorial =
pem a
?
advertising+editorial
 Strategic Marketing Public
Relations

Strategic/Corporate A = Strategic PR/

Corporate PR
B = Strategic/Corporate
Marketing
B A

SMPR
Public
Marketing
Relations
C

C = Marketing
Public Relations

SMPR = Strategic Marketing Public Relations

 Trilogi Strategi Marketing
PR
Strategi Target/Sasaran CPR/MPR Penerapan Teknik
Push Sales force MPR Trade Show/Expo
Strategy Dealer, Publikasi
Distributor Penerbitan
Pengecer
Pull Konsumen atau MPR Media event/visit
Strategy pemakai produk Publikasi produk
Pameran/Expo
Sampling/Hadiah
Survei
Newsletter
Iklan Layanan
Masyarakat
Pass Pemerintahan CPR Menakar/mengelola isu
Strategy LSM/Tokoh MPR Aktivitas kepedulian
Pembentuk opini Komunikasi dialogis,
Konsumen lobi
sebagai Sumbangan empatik
masyarakat Event, Sponsorship
Keluarga Intan
Cap Lang
 Area Kolaborasi Insan
Marketing & Public Relations
AREA MARKETING AREA KOLABORASI AREA PR
Market assessment Customer perception
Stakeholders mapping
Customer segmentation Publikasi produk Perceptual mapping
Corporate marketing Iklan produk berlogo korp
Corporate PR
Kampenye logo produk Publikasi event marketing
Kampanye logo korporat
Produk sponsori event Sponsorship
Event management
Direct marketing Database marketing
Corporate database

Iklan produk Iklan layanan masyarakat Iklan korporat

Product merchandising Corporate merchandising Corporate publication
Duta Pemasaran Duta Reputasi Produk Duta Perusahaan
Product development Media visit/events Corp media relations
Pricing Business gathering Investor relations
Promosi penjualan Customer services Community relations
Distribusi & penjualan Internet marketing Public affairs
MPR: Pelanggan Tapi Mesra

Customer Intimacy
Lifetime Customer Values
Customer Relationship Marketing
Customer Experiential Marketing
Customer Centric Marketing
Human Centric Marketing