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Whatsapp API: Transforming Customer Engagement

Discover a new paradigm in customer engagement and business interactions with Telebu Social, the ultimate solution designed to revolutionize your approach to personalized communication. Are you facing challenges in connecting with your audience on a meaningful level? Look no further than Telebu Social, a dynamic platform leveraging the robust capabilities of WhatsApp API and Business WhatsApp .

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telebusocialmarketing
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50 views19 pages

Whatsapp API: Transforming Customer Engagement

Discover a new paradigm in customer engagement and business interactions with Telebu Social, the ultimate solution designed to revolutionize your approach to personalized communication. Are you facing challenges in connecting with your audience on a meaningful level? Look no further than Telebu Social, a dynamic platform leveraging the robust capabilities of WhatsApp API and Business WhatsApp .

Uploaded by

telebusocialmarketing
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Telebu Social

Talk with ease

A scalable and reliable cloud


messaging platform for

Every Business
Companies today face difficulties like

1
High Lead Cost to Conversion ratio

No proper system to know, monitor or review deal stage, agent handling and
Telebu Social

2 conversations in the sales cycle

In communicating about price cuts, upcoming events, scheduled visits and more

3
Staffing more and more agents for managing customers and their logistics thus

4 increasing cost
How Exactly Chatbot Automation Helps
Solving Such Problems

Lead Generation
Answering FAQs Virtual Tours
& Qualifications
Telebu Social

Schedule Visits & Hearings Document


Product Selection
Submissions

Payment Advertise products After Sale


Reminders Support
To make the most easy-to-use and scalable platform for automating

OUR OBJECTIVE teams that sell, support, market and communicate.

Which is why we built

TelebuSocial
What is TelebuSocial

A Chatbot Builder An AI-driven A dashboard that fits


For your most crowded channels, Chatbot in your pocket
deploy a service chatbot. Build without Live Chat app for both iOS and Android
any code in a simple drag and drop For automating messaging on 14+
to commit 24x7 support capabilities and
interface platforms
quick resolutions for customer success

Data-driven insights module A Scalable product with


zero-coding needs
This model uses deep learning techniques to comprehend large
Single scalable stack needing no-code,
data sets to summarize , generate and predict new content
allowing you to scale your system without
unique to
increasing staffing costs or operational
use cases for you
overheads
So what all can you do with
TelebuSocial ?
Document
Submissions and
Verifications
Improved lead
conversion through
WhatsApp

Instant responses to sales


• Virtually eliminate long queues, keeping
inquiries
Telebu Social

your admissions desk automated


• Process loan requests, insurance claims
Enhanced marketing
without agent intervention Reach
• Always monitor such conversations
within the App eliminating errors in
processing documentation 24/7 availability for
customer inquiries

20
Stay connected
post-purchase
Update on upcoming
deliveries

• Notify of delivery status, transit


Ensure Customer
Telebu Social

information without agent satisfaction


involvement
• Resolve queries as per support
escalations, assign agents to high Build Brand
priority tickets experience
Complement
Whatsapp with
Human attention Sign ups
24x7 with chatbot

24X7 Support
Yes
• Assign your most complicated
Telebu Social

tickets to your most able-sales


professionals Time to Bot setup
6-7 minutes
• Automate query segregation based
on type of query and assign agents
based on expertise
Decrease
● Cost to lead ratio
• Easily switch to 2 way
conversations and converse in any
language.
Create your
own store Product Discovery
Bring your product catalog to
● Allow customers to navigate Whatsapp
through different categories &
products, & access detailed
information without leaving Offer Recommendations
the app Based on interests to increase
Telebu Social

purchases
● Update changes in product
offerings, pricing, or
promotions

● Allow customers to inquire Seamless checkout


about products and make
purchases directly within the
Provide checkout and
chat. payment within Whatsapp to
fasten closures
Query Based Routing
Auto-route conversations by
leveraging user information and
Features message context with contextual
routing capabilities

Support on-the-go
Integrate with inhouse tools
Allow your agents to reply from
their handheld devices by using Make Social act like an inhouse
Telebu Social

the Social app platform that works with your


existing softwares and tools to
deliver the best performance
Bot Training for Chat
Train the bot on your most
common FAQs to enable quick Multi-lingual conversations
responses and instant resolutions In 50+ languages
to queries
Converse in 50+ languages even in
2-way conversations
Build once and deploy everywhere
Features
Engage your customers on 14+
channels, including Whatsapp, Web,
Messenger and more
DIY Bot Builder

Deploy as per use case


Omnichannel Dashboard No Code - Bot Builder
Telebu Social

Choose from Templates Build chatbots using independent


Logical Flows with drag and drop
build interface
Scalable Integrations

No Code
14 + channels Plug & Play Integrations
Easy 3rd party Integrate your bot with your favourite
system setups 3rd party applications such as CRMs,
Cloud, or email
HOW CAN TELEBUSOCIAL HELP

By OneView
• Single-window WhatsApp & social customer
communication platform
• API that enables businesses to interact with their
Telebu Social

customers conversationally (2-way)

A Similar setup with Whatsapp API helped Godrej


Properties

63% 30%

Lead Conv. Rate Reduction in Costs


Analytics and Insights

Analytics
Delivery rate, and response times

Documented
All conversations including live chats

Store
Customer Interaction patterns to
retarget them

Automates
Scheduling revisits
Daily agent efforts
Communication embedded flow
Time to API Access - Less than 3 minutes systems
NLP-trained bot and a Live Agent Chat. • Plug & Play Setup
• Round-the-clock service • Enriched Digital Systems allowing 14+
• Reduce Average Handle Time per customer channel integrations

Why Performance
• Scalability

our
Telebu Social

• Convenience

API • Speed/Latency

1000+ End-to-end fulfillment over instant


1-2 Seconds Multilingual use cases across messaging channels powered by
Latency in API Submissions marketing, sales, customer intelligent process automation.
communication
So if you are

Worried Needing personalized Don’t have


about your interactions? technical
Tech integrations? expertise?
We have the data for that.
We got your back. No problem
Plug with
your in-house
applications
Enhance workflows and contacts sync
with your existing tools
Telebu Social
Telebu Clientele
Thank You
www.telebu.com Search

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