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Introduction To Communication

This document discusses the importance of communication and feedback in professional settings. It defines communication as a process of exchanging ideas between a sender and receiver so that the message is understood by both parties. The key aspects of communication discussed are that it is a two-way process, continuous, essential for all aspects of life, and has a purpose. Feedback is critical to ensure the message was accurately understood by the receiver. The document provides tips for giving and receiving feedback constructively.

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shravyamalik21
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50 views10 pages

Introduction To Communication

This document discusses the importance of communication and feedback in professional settings. It defines communication as a process of exchanging ideas between a sender and receiver so that the message is understood by both parties. The key aspects of communication discussed are that it is a two-way process, continuous, essential for all aspects of life, and has a purpose. Feedback is critical to ensure the message was accurately understood by the receiver. The document provides tips for giving and receiving feedback constructively.

Uploaded by

shravyamalik21
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Professional Communication

Communication
• The word communication is derived from the Latin word “communis”
which means common.

• We spend most of our life communicating.

• Therefore it needs proper understanding and application


for sophistication of our activities.

• Communication is meeting of minds, for transfer of ideas.


A definition of communication

Communication is a process of transfer,


exchange, sharing of ideas, thoughts,
feelings etc in such a way that the mental
picture envisioned by the sender is the
same as that perceived by the receiver.
Characteristics of communication

• Two way process


• Continuous
• Essential
• Has an objective or a
purpose
• Pervasive across all
walks of life.
The Communication Process

Feedback

Decoding Receiver
Source Encoding Channel

Message Message
Message Message Message
Importance of Feedback
We may say that communication has
occurred only when the message has been
understood.
Understanding occurs in the mind of the
receiver.
Feedback is critical to ensure that accurate
understanding of the message has
occurred.
Constructive and Destructive feedback
Constructive Destructive
• tries to imrove the • Derogatory
current situation. • Hurting
• positive and correct • Harmful
tone of message.
• e.g-The design needs e.g-This design is
to be reviewed from absolutely useless
and impractical and
the practical angle lacks attention to little
and minute issues. details.
Feedback
Some points while giving feedback:
• Avoid giving bitter feedback directly
• Look at areas that can be improved upon
• Do not highlight the negative areas too much
• Do not settle your personal scores while giving feedback
• Explain your limitations
• Take time to give feedback
Feedback
Some points while receiving feedback:
• Listen to the person and be more open to receive
feedback
• Avoid giving justifications as much as possible
• Focus on the key areas where you can improve
• You may choose to ignore some of the feedback given
Feedback
Some ways to be more comfortable and confident
when receiving feedback:
• Be open-minded
• Look for the lesson
• Ask clarifying questions
• Ask for their advice
• Suspend judgment: depersonalize it
• Say thank you

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