Senior Management KM Presentation-1st March - Updated

DEVELOPMENT OF A KNOWLEDGE MANAGEMENT POLICY,
FRAMEWORK AND THE INSTITUTIONALIZATION OF KNOWLEDGE

MANAGEMENT AT KENYA NATIONAL POLICE DT SACCO SOCIETY LTD
KNPS SENIOR MANAGEMENT SENSITIZATION

PRESENTED BY: UNES CONSULTANCY
VENUE: KYAKA HOTEL, MACHAKOS COUNTY
DATE: 2ND MARCH 2024

Profile & Business Portfolio
Service Consultancy
Expert professional advice in specific field(s) identified by and based
on client requirements specifications. It includes inter alia preparations
of Proposals, Operational Frameworks, Policy Documents and
11 Guidelines; Designs, Concepts, Innovations, Implementation
University of Nairobi Enterprises and Services Frameworks, Monitoring and Evaluation Frameworks.
(UNES) Limited is the Consultancy and
Commercial Enterprise Arm of the University
Contract Research
of Nairobi. It was established in 1996 and is
Research-based consultancy services for the generation of new
legally registered under the Company Act Cap
486 to provide Consultancy Services, knowledge. Involves synthesis and analysis of existing knowledge to
formulate new creative concepts, innovations, designs, methodologies,
Financial Management Services, Bookstore,
Hospitality and other Commercial Activities.
2 understandings, applications and solutions for specified problems on
mutually agreed terms and conditions.
Training & Capacity Development

Tailor-made in-service courses, lasting a few days to several weeks and
3 aimed at improving knowledge, skills, competence to better organizational
performance. The courses are delivered by qualified professional faculty of
the University of Nairobi. The trainings take the form of seminars,
workshops and symposia either in-site or at the client
institution/organization.
Institutional Capacity
UoN/UNES Strengths
 Expertise from a pool of multidisciplinary specialists from the University of Nairobi.

 Robust infrastructure comprising accredited laboratories, ICT and library systems.
 Sound ISO 9001:2015 Certified management structures.
 NITA & ICTA Accredited
 DATA Protection Act: Certified Data Processor & Controller
 Extensive partnerships, interlinkages and collaborations.
 Experience with Government of Kenya and external donor funded projects.
Other Thematic Areas of Services
Agricultural Development & Value Chains Global Change & Environmental Sustainability
Biodiversity Health Systems
Building, Real Estate and Construction Impact Assessment
Business Development Information & Communication Technology
Communication and Media Law and Governance
Design Services Leadership, Governance & Management Systems
Education Development & Performance Mathematical Analysis & Actuarial Services
Engineering Services Monitoring and Evaluation
Environmental Law and Policy Social Development
Financial Management Translation and Interpretation
Project Implementation Organogram Structure
UNES BOARD
MD - UNES
UoN Staff & Cohort

Finance, HRA,ICT & CONSULTANCY Students
Business Advisory MANAGER UoN Alumni
Associate Consultants
Procurement & Supporting Projects Offices & Hospitality, Bookstores &

Units Accountants IGUs
KNOWLEDGE MANAGEMENT
FOR SUSTAINED BUSINESS
SUCCESS
SESSION OBJECTIVES
1. To define various Knowledge Management

(KM) terms and related concepts.
2. To explain brief history of Knowledge
management.
INTRODUCTION
• The need to implement knowledge management in an organization cannot be

overemphasized.
• It is the vehicle to ensuring that the right information gets to the right people at the
right time to make the right decisions.
• Knowledge management is not like a project with a start and end but it is ongoing
and evolving change in the way an organization operates.
UNDERSTANDING
KNOWLEDGE
UNDERSTANDING KNOWLEDGE CONT’D
The paradigm shift- information &
Knowledge
Information and Knowledge
Evolution…
• Hunters and Gatherers
• Agrarian Evolution
• Industrial
• Information
• Knowledge
• Artificial intelligence age

The paradigm shift- Knowledge…
• Land
• Labor
• Capital
These are now pale in comparison to knowledge as critical assets to be managed in
today’s knowledge economy.

PARADIGM SHIFT CASE STUDY OF SINGAPORE
KNOWLEDGE MANAGEMENT
MODELS
Nonaka and Takeuchi knowledge
creation model
TYPES OF KNOWLEDGE
Documents Required for Review
Documents Required for Review
WHY KNOWLEDGE
MANAGEMENT
Why KM?
I. Identify, Capture, Organize and store knowledge that is critical to the success of your
organization.
II. Centralize knowledge resources for easy access and sharing to employees across the
organization.
III. Foster collaboration, knowledge transfer/sharing and learning among employees across the
organization.
IV. Enhance innovation and problem-solving capabilities.
V. Minimize the risk of knowledge loss due to employee turnover.
VI. Streamline onboarding and training processes.
20
LEGAL AND
REGULATORY
REQUIREMENTS
“ ▰ WHICH LEGAL &
REGULATORY
REQUIREMENTS MUST YOU
CONFORM TO AS A SACCO?
LEGAL AND REGULATORY
REQUIREMENTS
▰ SACCO REGULATORY REQUIREMENTS
▰ ISO 9001-2015
▰ Knowledge management ISO 30401- 2018
▰ Access and information ACT
▰ DATA PROTECTION ACT

KM & ISO Standards
• KM institutionalization follows recognized standards in order to promote and enable value-creation

through knowledge in organizations desiring to implement KM.
• KM process is accelerated using the ISO 9001:2015 and ISO 30401:2018.
• Organizational knowledge a new requirement under ISO 9001:2015 (clause 7.1.6) as well as
Knowledge Management systems under ISO 30401:2018.
• Both focus on ways that organizations create and use knowledge.
24
KNOWLEDGE MANAGEMENT -
BUSINESS PAIN POINTS
THE RISE AND FALL OF MUMIAS SUGAR
COMPANY
…
DO FINANCIAL
INSTITUTIONS
CLOSE BUSINESS?
ACTIVITY
discuss reasons why
financial institutions
close their business
SWOT ANALAYSIS
ALIGNING KM WITH
KNPS DTSACCO
STRATEGIC
DIRECTION
KNPS-DT-SACCO
STRATEGIC
THEMES
KNPS-DT-SACCO PERFORMANCE IN 2022
The Sacco performance has been on an upward trend with;

• Membership growing at 8%,
• Loan portfolio at 9.4%,
• Total revenue at 13%,
• Other incomes at 58%,
• Deposits at 10.1% and share capital at 9.7%.
• Operating expenses increased by 23% in 2022 compared to 13% registered in 2021. Thus,
the SACCO needs measures to contain the operating expenses.
39
Group discussions
ROLE OF MANAGEMENT ON KM SUCCESS
What is your role in this

Knowledge Management
implementation journey
48

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DEVELOPMENT OF A KNOWLEDGE MANAGEMENT POLICY,

FRAMEWORK AND THE INSTITUTIONALIZATION OF KNOWLEDGE

KNPS SENIOR MANAGEMENT SENSITIZATION

VENUE: KYAKA HOTEL, MACHAKOS COUNTY

DATE: 2ND MARCH 2024

Training & Capacity Development

 Expertise from a pool of multidisciplinary specialists from the University of Nairobi.

UoN Staff & Cohort

Procurement & Supporting Projects Offices & Hospitality, Bookstores &

1. To define various Knowledge Management

• The need to implement knowledge management in an organization cannot be

• Hunters and Gatherers

• Artificial intelligence age

These are now pale in comparison to knowledge as critical assets to be managed in

today’s knowledge economy.

▰ SACCO REGULATORY REQUIREMENTS

▰ Knowledge management ISO 30401- 2018

▰ Access and information ACT

▰ DATA PROTECTION ACT

• KM institutionalization follows recognized standards in order to promote and enable value-creation

• KM process is accelerated using the ISO 9001:2015 and ISO 30401:2018.

• Both focus on ways that organizations create and use knowledge.

The Sacco performance has been on an upward trend with;

• Loan portfolio at 9.4%,

• Total revenue at 13%,

• Other incomes at 58%,

• Deposits at 10.1% and share capital at 9.7%.

What is your role in this

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