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    Cross Cultural Communication

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    Olishia Quadros
    This document discusses cross-cultural communication. It defines culture and explains that culture influences how people communicate both verbally and non-verbally. There are four fundamental patterns of cultural difference: communication styles, attitudes toward conflicts, decision-making styles, and approaches to knowing. Additionally, deeper beliefs, values, expectations, and attitudes shape culture below the surface. The document outlines challenges in cross-cultural communication and provides tips for improving message clarity, enhancing comprehension, and minimizing breakdowns such as clearly stating expectations, restating positions, and being patient.

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    Cross Cultural Communication

    Uploaded by

    Olishia Quadros
    38 views29 pages
    This document discusses cross-cultural communication. It defines culture and explains that culture influences how people communicate both verbally and non-verbally. There are four fundamental patterns of cultural difference: communication styles, attitudes toward conflicts, decision-making styles, and approaches to knowing. Additionally, deeper beliefs, values, expectations, and attitudes shape culture below the surface. The document outlines challenges in cross-cultural communication and provides tips for improving message clarity, enhancing comprehension, and minimizing breakdowns such as clearly stating expectations, restating positions, and being patient.

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    Cross culture communication

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    cross-cultural-communication-ppt

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    This document discusses cross-cultural communication. It defines culture and explains that culture influences how people communicate both verbally and non-verbally. There are four fundamental patterns of cultural difference: communication styles, attitudes toward conflicts, decision-making styles, and approaches to knowing. Additionally, deeper beliefs, values, expectations, and attitudes shape culture below the surface. The document outlines challenges in cross-cultural communication and provides tips for improving message clarity, enhancing comprehension, and minimizing breakdowns such as clearly stating expectations, restating positions, and being patient.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    38 views29 pages

    Cross Cultural Communication

    Uploaded by

    Olishia Quadros
    This document discusses cross-cultural communication. It defines culture and explains that culture influences how people communicate both verbally and non-verbally. There are four fundamental patterns of cultural difference: communication styles, attitudes toward conflicts, decision-making styles, and approaches to knowing. Additionally, deeper beliefs, values, expectations, and attitudes shape culture below the surface. The document outlines challenges in cross-cultural communication and provides tips for improving message clarity, enhancing comprehension, and minimizing breakdowns such as clearly stating expectations, restating positions, and being patient.

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    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 29

    CROSS-CULTURE COMMUNICATION

    “The reasonable person adapts himself to the world,


    while the unreasonable one persists in trying to adapt
    the world to himself”
    What is a culture?
    • Culture is the "lens" through which you view the
    world.
    • It is central to what you see,
    • How you make sense of what you see,
    • How you express yourself.

    "Culture is the arts elevated to a set of beliefs."


    – Tom Wolfe
    Four Fundamental Patterns of Cultural Difference

    What is different?

    1. Communication Styles
    2. Attitudes toward conflicts
    3. Decision making style
    4. Approaches to knowing

    What is hidden below the surface?


    1. Beliefs
    2. Values
    3. Expectations
    4. Attitudes
    The Cultural Iceberg
    Cross Culture Communication

    Intercultural Communication is the process of sending and


    receiving messages between people whose cultural
    background could lead them to interpret verbal and non-
    verbal signs differently.
    CODES USED IN COMMUNICATION

    Verbal Communication
     Words
     Voice
    Non-Verbal Communication
     Gestures
     Postures
     Facial Expressions
     Eye Contact
     Vocal Characteristics
     Personal Appearance
     Touch
    Why Cross Culture
    Communication is important ?

    Globalization: Cross border movement of people, goods and data


    brings more and more cultures into contact with one another and
    increases the potential of cross culture communication.

    ◦ Business Opportunities
    ◦ Job Opportunities
    ◦ Improves the contribution of employees in a diverse
    workforce
    ◦ Sharing of views and ideas
    ◦ Talent improvisation
    ◦ An understanding of diverse market
    Consider: An 8:00 meeting

    (pp. 210-211)
    Challenges facing non-native speakers

    (p. 212)
    Cultural differences in interpersonal
    communication

    (pp. 215-228)
    1. Cultural influences on message content

    • Appropriate topics for discussion: What topics


    are taboo for discussions? (family? illness?
    politics?)
    • Affirmations and rejections: Must you agree?
    Can you say “no”? How do you say “no”?
    • Openness to express opinions: Can you really
    express your opinions? (speaking to “superiors”?)

    (p. 216)
    2. Cultural influences on message context

    • On average, verbal communication only carries


    about 7 percent of message content in a two-way
    conversation.
    • This suggests that non-verbal communication can
    be critical in filling in the blanks in a two-way
    exchange. (55% - 38% - 7%)
    • Cultures can be differentiated based on the extent
    to which they generally emphasize high or low
    context in their communication patterns.

    (p. 218)
    2. Cultural influences on message context

    • Facial expressions: Is it acceptable to show joy or


    anger?
    • Personal space: How close should we stand to one
    another?
    • Body language: Is it acceptable to point at
    someone? If so, how? What are the implications of
    bad posture?
    • Secret communication: Do we use secret codes or
    symbols to convey meaning that others cannot
    detect?
    (p. 218)
    Blocks to Cultural Communication

    1. Ethnocentrism : Inability to accept another culture's world view;


    "my way is the best."

    2. Discrimination : Differential treatment of an individual due to


    minority status; actual and perceived; e.g., "we just aren't equipped to
    serve people like that."

    3. Stereotyping : Generalizing about a person while ignoring presence


    of individual difference;
    4.Cultural Blindness: Differences are ignored and one proceeds as
    though differences did not exist; e.g., "there's no need to worry about a
    person's culture

    5.Cultural Imposition: Belief that everyone should conform to the


    majority; e.g., "we know what's best for you, if you don't like it you can
    go elsewhere."
    Improving cross-cultural
    communication
    1. Enhance message clarity
    – Message content
    – Language clarity
    – Delivery style
    2. Enhance message comprehension
    – Inquiry
    3. Minimize communication breakdowns
    1. Enhancing message clarity
    • State message clearly; slow down.
    • Repeat message using different words, if
    possible.
    • Back up spoken message with written materials.
    • Speak in the other’s language, if possible.
    • Avoid using idioms, jargon, or ambiguous words.
    • Convey message in ways that are not offensive or
    threatening to others.
    2. Enhancing message
    comprehension
    • State your expectations and assumptions clearly.
    • Restate the positions of all parties during discussions to
    clarify common understanding.
    • Deal with questions and concerns as they arise.
    • Be patient; repeat message as often as needed.
    • Ask each side to state the other’s position as he/she sees
    it.
    • Avoid being so polite or subtle that message context gets
    lost.
    • Write down any agreements of additional information to be
    sought.
    3. Recognizing and responding to
    communication breakdowns

    • Observe body language for signs of distress,


    anger, or confusion.
    • Be patient and understanding. Take a break when
    appropriate.
    • Mentally change places with others, asking
    yourself how they would respond to what you are
    saying.
    • Notice your own reactions to the situation.
    Think about it:
    Communicating across cultures

    1. Have you ever had an experience speaking with people


    whose native language was different than your own?
    2. How did these conversations usually turn out?
    3. With hindsight, what might you have done to make these
    conversations run more smoothly?

    28

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