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Empathy

This document discusses design thinking and empathy in K-3 science and mathematics teaching. It defines empathy as understanding the world from others' perspectives and experiences. The empathize phase involves understanding users' needs, feelings, and experiences through techniques like interviewing and observing users. Interviewing allows designers to ask open-ended questions to understand how users think and feel. Observation provides insights into how users interact in their environment. Empathy is important for understanding users and their needs and experiences related to the design challenge.

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37 views41 pages

Empathy

This document discusses design thinking and empathy in K-3 science and mathematics teaching. It defines empathy as understanding the world from others' perspectives and experiences. The empathize phase involves understanding users' needs, feelings, and experiences through techniques like interviewing and observing users. Interviewing allows designers to ask open-ended questions to understand how users think and feel. Observation provides insights into how users interact in their environment. Empathy is important for understanding users and their needs and experiences related to the design challenge.

Uploaded by

cheenemae17sosyal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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DESIGN THINKING IN K-3 SCIENCE AND MATHEMATICS

TEACHING

EMPATHIZE
JONALYN B. VILLAROSA
Palawan State University
DESIGN THINKING

EMPATHIZE DEFINE IDEATE PROTOTYPE TEST


OBJECTIVES
At the end of the session, the participants will be able to:
1. Define empathy.
2. Describe empathize phase in design thinking.
3. Identify the importance of empathy in design thinking.
4. Describe the techniques used in the empathize phase in
design thinking.
5. Create an empathy map.
OUTLINE
I. Definition of Empathy
II. Empathize Phase in Design Thinking
III. Importance of Empathy in Design Thinking
IV. Techniques/ Types of Empathy Work
V. Empathy Map
A. Description
B. Procedures in Empathy Mapping
I. DEFINITION OF
EMPATHY
What is empathy?
•Empathy is the effort to see the world
through the eyes of others, understand
the world through their experiences,
and feel the world through their
emotions.
-Tim Brown, author of Change by Design
What is empathy?
Empathy is our ability to see the world through other
people’s eyes, to see what they see, what they feel, and
experience things as they do.
Empathy is a deep understanding of the problems and
realities of the people you are designing for.
-IDEO’s Human-Centred Design Toolkit
II. EMPATHIZE PHASE IN
DESIGN THINKING
What is empathize phase in design thinking?
The empathize phase is all about understanding the
needs, feelings, and experiences of others—and it
requires learning about and directly from the user.

-Gallagher, A. & Thordarson, K. (2018)


III. IMPORTANCE OF EMPATHY
Why is empathy important?
1.Empathy allows a designer to understand the people who
will eventually use their product.
2.Empathy allows a designer to understand the user’s
physical and emotional needs.

-Empathy in Design Thinking: Purpose & Importance


Source: https://study.com/academy/lesson/empathy-in-design-thinking-purpose-importance.html.
IV. TECHNIQUES/TYPES
OF EMPATHY WORK
What are the techniques/types of empathy work?
How can we gain empathy?
1.Interview.Interact with and interview users through
Both scheduled and short ‘intercept’ encounters.
2.Observation.View users and their behavior in the
context of their lives.
3.Immersion.Weary our users’ shoes. Experience what
they experience for a mile or two.
-Matrix, S.
1. Interview
Design thinkers gain a wealth of knowledge by
interviewing the people they are designing for, as
well as the experts who are knowledgeable in the
topic of the design challenge.
-Lee, D. (2018)
Interview
Pointers
1.Ask broad questions and why.
2.Interview through stories and conversations.

Encourage stories that show how end users feel


and think about the context of the challenge.
Stories can unveil additional details that
prepared interview questions might not have.
Interview
Pointers
3. Listen and don’t judge.
4. Design questions.
Make questions that encourage answers significant
to the project.
Sequence questions or place questions into a
specific order or group them into general topics.
-Lee, D. (2018)
Interview
Examples
1. What do you need to do in your Math class to understand the
topic on fractions?
2. What does your teacher do in your Math class when he/she
teaches you about fractions? What do your classmates do?
3.What do you say about fractions? What do you want to tell
your teacher so he/she can help you understand the topic?
4. What do you do now to understand the lesson on
fractions?
5. What do your classmates/ friends say about
fractions?
6. What do you feel about learning fractions? What are your
fears?
7.Why do you want to learn about fractions?
8. How will you enjoy the lessons on fractions?
9. What do you wish your teacher to do so that you will
understand the lesson? How can your teacher help you
understand the lesson on fractions?
Interview
Interview Rules
1. Don’t get distracted.
2. Be polite and respectful.
3. Speak clearly.
4. Don’t interrupt.
5. One person asks questions at a time.
6. Ask “Why?” politely.
7. Take notes and sketch information.

-Lee, D. (2018)
2. Observation
Observations are a key component to empathy work
because they allow the designers (teachers/ students) to see
their end user in the context of the design challenge.
Designers (teachers/ students) can see how their users
interact with their environment, including what they do,
how they carry out activities, why they do them in a
specific manner, and what they are notable to do.
-Lee, D. (2018)

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