Six Sigma

ONE STOP SOLUTION FOR ALL YOUR DIGITAL NEEDS TO GROW YOUR BUSINESS.
Six Sigma
• Six Sigma is a set of techniques and tools for process improvement. It was introduced by American engineer
Bill Smith while working at Motorola in 1986.
• Six Sigma is a method that provides organizations tools to improve the capability of their business
processes. This increase in performance and decrease the process variation that help to reduce reduction
and improvement in profits, employee morale, and quality of products or services.
• The main goal of Six Sigma implementation is quality improvement.

Key Principles of Six Sigma
In a convenient twist of fate, six sigma principles guide the Six Sigma methodology. By focusing on these principles,
organizations can move closer to the Six Sigma level in their operations.
• Focus is always on the customer

• Six Sigma always focuses on the customer as it strives to improve constantly. Deviations from a target
represent instances where an outcome falls outside a customer’s expectations.
• Improvement is a continuous process

• While Six Sigma focuses on one area of improvement at a time, companies that embrace the strategy look
constantly for new improvement opportunities. An organization adopts the ethos that ongoing improvement
is vital to its work. As soon as one process reaches the six sigma level of accuracy, it’s on to the
next performance improvement plan.
• Reducing process variation is critical

• Errors are more likely to occur if different team members or divisions of an organization are performing a
process differently. Six Sigma focuses on standardizing processes so it can reduce deviations from a target,
which can result from varied methods.
Key Principles of Six Sigma
• Eliminating waste enhances outcomes
• Six Sigma works to identify superfluous actions within organizational processes. These wasteful steps can
increase the time to complete a task, the likelihood of error, and the overall cost of the process. By
identifying and eliminating waste, companies can reduce defects and create happier customers.
• Leadership development is crucial for continued success

• Making progress within an organization feels great. But if only upper management at an organization is on
board with the related changes, progress won’t be sustainable. Six Sigma stresses the importance
of leadership development at all levels to ensure consistency across the organization and empower staff to
be part of the change and embrace an improvement mindset.
• Define and control all processes

• You can’t fix a problem unless you identify and describe it. All processes within an organization need to be
documented and analyzed. This exercise will reveal where the organization can make improvements and
how those improvements will be measured. It will also allow teams to control the process once the
improvement has been reached to ensure it remains within the Six Sigma range.
Customer & Product Driven Features of
Six Sigma Methodology:
• Six Sigma is designed to avoid waste and inefficiency, thereby increasing customer satisfaction by delivering what
the customer is really expecting.
• Six Sigma is strictly structured and disciplined methodology, which is very specific for the particular participants.
• Six Sigma is a statistical data-driven methodology that requires accurate or error-less data to perfectly analyze the
process.
• Six Sigma is not just about improving quality and increasing sale, it’s about changing results in the financial
statements also.
• By applying Six Sigma in your business you can successfully achieve the below milestones -also known as business
success facts:
• Improving Process
• Lowering Defects
• Increased Profit
• Increased Customer Satisfaction
• Reducing Costs
• Reducing Process Variability
Six Sigma Methodologies
• Whether you’re looking to improve an existing process or develop a new one, you’ll follow one of two
methodologies for implementing Six Sigma:
DMAIC DMADV
Control Define Verify Define
Improve Measure Design Measure
Analyze Analyze
DMAIC
DMAIC is a data-driven quality strategy used to identify opportunities in the process to make improvements
and reduce errors and defects.
D - Define-(Defining the problem, opportunities, business objectives, customer demands)

Here you define what opportunity are you looking for or we can say what problem you are trying to fix or
simply what new business objective or customer demand you are trying to complete.
M - Measure performance
This is a crucial step for professionals who are seeking out any opportunity to improve the service, process, or
product. Measurement is critical in the step and it must be accurate because you are trying to build a solution
on the basis of that measurement. In this process, the measurement team has to focus on the process and
what the customer actually cares about.
A - Analyze opportunities
In this step, the team has to analyze what is causing the problem and where there will be the opportunity to
improve the process, or service quality, or cost, or product. In this step team spends their time finding the root
causes of the problem and building the solution depending upon the results.
In this step mostly experienced and Six Sigma Green Belt certified person analyze. The teams have to develop a
hypothesis according to the findings and results and then define and then work to prove or disprove the
hypothesis.
DMAIC
I – Improve Performance
After implementing the solution into the process the teams have to concentrating on the factors which are
crucial for improving the process or service or product. In this step the team have to collects data to check if
there is measurable improvement or not if yes then the team will follow these process as a core process than
pilot process and then finally improve the baseline ultimately it leads to improve the service quality or product
quality which finally meets the customer satisfaction.
C - Control performance
This is the step in which team have to control the process and sustain the changes and improvement they
made in the process or service. This is one of the most important activity required by the business because
sustaining the improved process is very important to hold the service quality or product quality ultimately to
hold the customer.
Benefits of Six Sigma to Businesses:
• Lowering Defects:
• Six Sigma completely revolves around only one principle i.e. reducing defects and ultimately increasing the
quality of product or service. So when an organization has Six Sigma implemented in their process, then the
business will totally focus on that one principle-based statistical data-driven approach.
• Reducing Cost:
• This is one of the final and long-term benefits businesses get when they have implemented Six Sigma in their
process because Six Sigma implementation ultimately leads to reducing the defects which means saving time,
resources, power, manpower efforts, and ultimately money.
• Increased Customer Satisfaction:

• Six Sigma and DMAIC implementation starts with measuring the variation which means measuring the gap
between what the customer actually sees and feels. Over the successful Six Sigma implementation completion
and if it is sustainable for business, then it will ultimately reduce the variation in the services or products
which will automatically increase the customer satisfaction and customer loyalty.
How to use the Six Sigma process and techniques
With so many techniques, tools, and methods to consider, Six Sigma can feel like an overwhelming process to a
beginner.
As you dive deeper into Six Sigma training, you’ll learn exactly when and how to use different tools or techniques.
Overall, however, the process falls into four simple steps:
• Align your team around your improvement goal

• An organization’s executive leadership team reviews all improvement opportunities and identifies which
would have the greatest impact on the company. Champions for those opportunities then set strategic goals
to share with the wider team.
• Mobilize your team to act on your goal

• Six Sigma black belts lead the charge for advancing improvement projects. They identify the right people to
enlist and move through the DMAIC or DMADV methodology. They constantly use data to inform their
decisions and measure progress.
How to use the Six Sigma process and techniques in 4 steps
• Accelerate your project toward results

• Improvement should happen quickly. Master black belts help manage the clock for project
improvement teams to reach desired results as quickly as possible. Meanwhile, team members are
receiving hands-on training and structured education in the Six Sigma method to ensure ongoing
leadership development in real-time.
• Review and learn from the process

• When an improvement is reached, executive leadership and Six Sigma team members should review
how the process went, identifying best practices and areas for additional improvement. These will
inform the team as it moves into the next target area.
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ONE STOP SOLUTION FOR ALL YOUR DIGITAL NEEDS TO GROW YOUR BUSINESS.

• The main goal of Six Sigma implementation is quality improvement.

• Focus is always on the customer

• Improvement is a continuous process

• Reducing process variation is critical

• Leadership development is crucial for continued success

• Define and control all processes

Control Define Verify Define

Improve Measure Design Measure

D - Define-(Defining the problem, opportunities, business objectives, customer demands)

• Increased Customer Satisfaction:

• Align your team around your improvement goal

• Mobilize your team to act on your goal

• Accelerate your project toward results

• Review and learn from the process

CUSTOMER SUPPORT: [email protected]

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