Learning & Development

Prof. Vidya and Reetika Dadheech

https://hrme.economictimes.indiatimes.com/news/industry/experienti
al-learning-transforming-ld-through-hands-on-learning-at-work/102015
239

https://youtu.be/Ek-i8NIYi_g?si=c9RwUSjCSxmnzkW5

https://ift.onlinelibrary.wiley.com/doi/10.1111/1541-4329.12229

https://contact.teslontario.org/the-application-of-kolbs-experiential-lea
rning-model-in-a-business-english-program/#:~:text=These%20curricul
ar%20activities%20help%20students,Experience%2C%20Abstract%20C
https://www.forbes.com/sites/forbescoachescouncil/2019/10/31/how-
to-incorporate-experiential-learning-in-the-workplace/?sh=76a63c6d10
f0
Silent transformation of Indian banking
The new human-machine workplace calls for a blend of technical
competence and “soft skills
Training:

Development:
Employee development often referred to as professional development
or staff development encompasses any professional training or
continuing education that an employer facilitates in order to support
workers in furthering their career. It covers a variety of learning
opportunities, including seminars, professional certifications, higher
education courses and mentorship programs.
Seven Lessons You Can Learn From Water
Increase value pace Intangible Assets
Financial, Physical, Intangible Assets

Human Capital (know how, knowledge)

Customer Capital (Customer relationship)
Social Capital (Corporate culture, learning system, Management
Practices)
Why Have Starbucks Failed In Australia But Succeeded In China?
Role
Context of Employee
Human Capital
Context of Organizations
Context of Government ESG, NET Zero
Context of Society Pradhan Mantri Kaushal Vikas Yojana
Context of Customers
BENEFITS OF EMPLOYEE DEVELOPMENT
•Improves employee engagement.
•Increases retention.
•Attracts top job candidates.
•Enhances productivity.
•Helps employees reach their full
potential.
•Boosts profits.
Factors Effecting T&D
Government
Organizational Policies
Economy
Technology
Consumer Preferences
Competitors
Organization Learning

General Electric

“You take what we make”

“We seek to understand your problems and will surprise you by solving them”

It’s not about a transaction; it’s about forging a relationship.

Most managers assume that improving service pushes costs up. But that is the
consequence of a faulty definition of service. By driving out failure demand,
working to deliver the service that people need in the shortest possible time
with the minimum effort releases capacity and reduces overall cost.”
The manager's role needs to shift from a controller to a enabler and the mode of

coordinating work had to shift from bureaucratic plan-driven processes to what

may be called dynamic linking, in which the customer becomes the boss. In

dynamic linking, work is done in short cycles and measured not by managers as

against a plan but rather by direct feedback from clients as to whether they are

delighted. In effect, in order to have organizations consistently facing the customer,

management itself has to be transformed.

Learning Organization

A learning organization is an entity that fosters a culture of continuous

learning and knowledge creation at all levels. It is an organizational
paradigm that recognizes the importance of adapting to change,
acquiring new knowledge, and leveraging insights to improve
performance and achieve strategic objectives

A supportive Learning Environment

Cocreate Learning Processes
Leadership behaviors reinforcing learning
GE’S Learning Organization Bottom-Up Approach
As CEO of General Electric, Jack Welch made two sweeping changes in
communication and transparency—encouraging employees to solve
common problems together and fearlessly provide constructive feedback—
helping GE become one of the foremost Learning Organizations.

The company was buried under Top-down Hierarchy and knowledge silos
Solution
boundaryless organization” focused on
collaboration and open communication
reverse mentoring
Gen X, Millenials, Gen Z feel valued
 Strategic Implication of Training
on Organizational Effectiveness

Barila Group and Mike’s Car Wash

• Organizational learning is- where employees act based on experience and knowledge, they gather
by day-to-day activities to handle various business situations.
• On the contrary, learning organization is inbuilt within the organization structure where
employees are continuously developed to improve their capacities and capabilities to handle
business situations. So, this is the key difference between organizational learning and learning
organization.

• Whereas learning organization concept focuses more on processes and purposes.

• Organizational learning concept focuses more on outcomes and achievements.

• In addition, organizational learning culture leans towards objective setting and achievement of
objectives, whereas learning organization culture is more performance-based.

• All organizations can go through organizational learning, but all organizations can’t be a
Learning organization.
Motor bike race example. Success should also be analyzed.
Method of collecting data for TN
Questionnaire
Focus Group
Interview
Observation
Critical Incident
Test
Performance Data Reviews (KPI), 360 AND 720 FEEDBACK, Essays
Self-Assessment
Informal Discussions
Training Needs Identification (TNI)
• Why is the training required?
• What training is needed?
• Who will benefit from this training?
• Who needs to be trained?
• Who will design the program?
• How will this be executed?
• Who will conduct the programme?
• Who will fund the budget?
• What is the expected impact on the organization?
• What tools will be used to measure impact?
• Who need to know about the impact of the prog??
17/01/2024 SOIL Institute of Management 28
Employee feedback form
https://www.jotform.com/build/232192439851460

Self-Assessment Survey
https://www.jotform.com/build/232191635210446
Patient Feedback Form
https://www.jotform.com/build/232191635210446

https://www.admengroup.com/sh-feed-patient-feedback-form-for-hosp
itals.htm
 Factors in Designing Training Program
• Who is the target audience of the training program?
• What are the various learning styles and preferences of employees?
• What are the short-term and long-term goals?
• What is the timeframe for your training objectives?
• What are your success measurement methods?
• What is the impact of success on the employees?
• How will you know if the employees have learned and understood
what the objectives intended?
Design Training Program

• Purpose
• Target Audience
• Online, Offline
• Inhouse, Outsourced
Online- Online Gamification, online courses, Online classes
Offline- Field Projects, Classroom teachings, Games, Simulations, Role
plays
Hybrid Mode?
• Budget
• Training Duration and Outcomes
Factors Effecting Designing
Whom (Demography- Age, Sex, Ethnicity, Experience, Expertise
Qualifications)
Interest of participants
Time
Budget (In house, Out-source) ……
Masses
Mode of Training
Objective (SMART) –Specific, Measurable, Attainable, Relevant, Time
bound
…………… Will……….by……………..,,,,,……………
Trainee will be able to do coding by the time they finish this course by 50%
 S
W
M
N
O

N A
https://marciaconner.com/resources/adult-learning/ learning style

Ensure work environment support learning.

Example Dow chemical develop leaders by sending them to unfamiliar
conditions
Leadership in action
Building-New-Habits.pdf

Perceiving vs. Judging: What Your Preference Says About You (wikihow.c
om)
Differences
On-the-Job Methods of Training

• Apprenticeship Program
• Job Instruction Training(JIT)
• Job Rotation
• Coaching and Mentoring
• Committee assignments
• Temporary Promotions
• Off-the-Job
Class-room Lectures Methods of Training
• Simulation Exercises
• Conferences, Seminars and Workshops
1.Case exercises
• Business games
2.Experiential exercises
• Demonstrations
3.Computer modeling
• Sensitivity training
4.Vestibule training
• Programmed Instructions
5.Role playing
6.Incident Method
7.In-basket Method

46
https://www.youtube.com/watch?v=WY6T4Lidcj8- Training Pilots

https://www.youtube.com/watch?v=HLxBP_ORFRY- Sensitivity Training

• 10 companies with awesome training and development programs-

• https://www.monster.com/career-advice/article/companies-with-aweso
me-training-development-programs
 Walmart
Sam Walton- 1962
Low price
Rural Customer
Less wages
Cost cutting – low salary, anti-unionization, Benefit polices only for
Fulltime workers

Walmart Stores and Sam’s Club (2018).

2014- McMillon
Hourly wages increased per hour
The benefit policy was 24 hours per week.
Then in 2018-
30 hours per week, left part timers without any benefit policy.
Majorly the workforce is part time.
Changing Architecture of Retail
Earlier Walmart was into
Super Store- with grocery
Discount Store- without grocery
Rise in e-commerce- 12.1% annual

Giant Online Store- Amazon

Then Walmart opted for Omnichannel and closed Discount Store

2015- Announced 41 billion investment in wages and training

Strategy was-
Clean, Fast and Friendly

Entry level wages increased to $9 per hour in year 2015

$ 10 per hour in year 2016

Although already existing employees were not much valuing those.

Pathways – video based and computer-based lessons
and in store applications-

Soft Skills like handling customers and communication

and basic maths and economics

No formal orientation followed.

“Now we are also a tech company along with a retail company.”

Cashiers were reduced followed by self- check outs.

Training Academies were situated near stores- to give classroom and in-
store application training.

Tie-up with Jet.com in year 2016.

The online revenue increased.

Instore customers now purchasing more through online.
Walmart offered
Grocery pickup-Customer pace order, filled by a human at store and
picked by customer as per their convenience.

Automated pickup-Customer pace order, filled by a human at store and

picked at Automated Kiosk by customer as per their convenience.

This is a kind of personal Shoppers, and 3 weeks training is given to

them.
Additional Training on Cold-Chain & Sanitation.
Perishable goods
 Taking the
Technological Leap

Robots to Restock Shelves

Bossanova
Automated Service Towers

Automated Truck Unloaders

FAST
Floor Scrubber
Alpha Boat
Training Methods
Virtual Reality
Gamification- Sparkcity
https://www.virtualrealitymarketing.com/case-studies/walmarts-spark-
city/

Funding for employees to complete bachelors or other courses.

63 Sam’s club were closed, lead to unemployment and wages were

raised to $11 per hour.
More diversified Culture

More jobs in different areas; Tech, customer relations, research, on

floor operations, drivers

More opportunities to learn and grow. Anybody can grow.. Equality.

Developing a leader.
Cover Gig Economy
Home delivery partners
Less Turnover
More motivated employees
Great pool of hiring
Barila
Vision: Joyful Eating

Mission:
Safe products
Nutritional value
Delightful experience
Sense of belongingness

Values: Passion, Trust, Curiosity, Integrity, Courage

Mike’s Car Wash
 Build Learning into Your Employees Workflow

1. Contextualize Learning : Learning Meetings

2. Nudge, Nudge, Nudge
3. Build intime for Reflection
4. Create Micro Learning Experiences
5. Measure Progress
 Behaviorism assumes that all learning occurs through interactions with
the environment and that environment shapes behavior.

The behavioural learning theory is the concept that people acquire all
their behaviours by interacting with the environment through
conditioning. It also asserts that all human behaviour is a response to
external environmental stimuli.
Google’s AI chatbot is trained by humans who say they’re overworked,
underpaid and frustrated

Read more at:

https://economictimes.indiatimes.com//tech/technology/googles-a
i-chatbot-is-trained-by-humans-who-say-theyre-overworked-unde
rpaid-and-frustrated/articleshow/101735889.cms?utm_source=co
ntentofinterest&utm_medium=text&utm_campaign=cppst
DGCA imposes Rs 10 lakh fine on Vistara

Read more at:

https://economictimes.indiatimes.com/industry/transportation/airli
nes-/-aviation/dgca-imposes-rs-10-lakh-fine-on-vistara/articlesho
w/91956327.cms?utm_source=contentofinterest&utm_medium=t
ext&utm_campaign=cppst

A first officer has to be first trained to land an aircraft in a simulator

before he or she can land a plane with passengers on board. A captain is
also trained at a simulator before he or she can allow the first officer to
land the aircraft.
DGCA suspends licenses of two IndiGo pilots for violating safety
norms

Read more at:

https://hr.economictimes.indiatimes.com/news/industry/dgca-sus
pends-licences-of-two-indigo-pilots-for-violating-safety-norms/102
157372

Company gets rid of all managers; Employees more productive now

https://web.timeetc.com/how-an-assistant-can-help

Read more at:

https://economictimes.indiatimes.com//news/international/world-n
ews/a-company-get-rid-of-all-managers-the-employees-are-now-
20-more-productive-and-much-happier/articleshow/100959231.c
• https://arc-institute.com/en/serious-business-games-2/pacific#tab-id-5
• Gamification
• https://www.youtube.com/watch?v=dMowLiF69lU&t=31s
• https://www.facebook.com/WalmartWorld/videos/spark-city/24992350
66773205/

• https://youtu.be/8tu2vsTvino Spark city app Walmart

• https://youtu.be/yKnriF3c5Do Domino pizza recruitment
• https://www.youtube.com/watch?v=BKFZgnOuKF8 US army recruitment
VR
https://youtu.be/Zt8NR5-3tOU

GAP ANALYSIS TEMPLETS

https://templatelab.com/gap-analysis-templates/#google_vignette

https://www.risely.me/how-to-avoid-the-halo-and-horn-effect-bias/
Hallo Effect ……….
 TRAINING NEED ANALYSIS
https://youtu.be/q9XG0U6TAlA

https://thinkinsights.net/consulting/gap-analysis/#:~:text=4.-,Apply%20
measures,decide%20on%20your%20measurement%20approach

https://ronkaufman.com/blog/it-was-an-accident-now-what-should-yo
u-do/
customer spill over
“Training Needs Assessment” (TNA) is the method of determining if a
training need exists and, if it does, what training is required to fill the
gap.
Training Needs=(Desired Capability-Current Capability of the
Participant)
WHY , WHO, WHAT, HOW, WHEN??????
https://hr.umich.edu/working-u-m/professional-development/organizat
ional-learning-resources-faculty-staff/professional-development-course
s-resources/education-training-support-hybrid-workplace

https://www.linkedin.com/pulse/revive-business-training-needs-analysi
s-case-study-siong-lai-wong/
Case Training Importance