TLE 8 Q2 WEEK 5 - WEEK 6 Maintain Effective Relationship With Clients Custormers Continuation

Maintain Effective Relationship with
Client’s/Customers
Learning Objectives:
• Maintain a professional image
• Build credibility to meet customer’s
requirements
Try These!
What’s the purpose of the household work profession?
The primary purpose of the household work profession is to

enhance human well-being and help meet the basic human needs by
performing a variety services for an individual or a family.
Customer – a recipient of good service, product, or idea obtained from
seller for a monetary consideration.
Protective Paraphernalia – most commonly refers to tools and materials

used in or necessary for a particular activity.
Hygiene - refers to the set of practices perceived by a community to be

associated with the preservation of health and healthy living.
Domestic Helpers – persons who render service in the employer’s home

with such service necessary or desirable for the maintenance and
enjoyment of the living conditions of the employer.
Household Worker - is a person who works within the employer's

household. Household workers perform a variety of household services for
an individual or a family, from providing care for children and elderly
dependents to cleaning and household maintenance known as housekeeping.
PROFESSIONAL CODE OF CONDUCT/ETHICS OF A HOUSEHOLD WORKER
The primary purpose of the household work profession is to enhance

human well being and help meet the basic human needs by performing a
variety of household services for an individual or a family.
These household services may include cooking, doing laundry and ironing,
food shopping, gardening, taking care for children and/or elders, and
other household errands.
The purpose of the household work profession is rooted in a set
of core values. These core values, embraced by household
workers throughout the profession’s history, are the foundation
of household work’s unique purpose and perspective:
• service
• dignity
• importance of human relationships
• integrity
• competence
Ethical Principles
The following broad ethical principles are based on household work’s

core values of service, dignity, importance of human relationships,
integrity, and competence. These principles set forth ideals to which
all household workers should aspire.
Service - Household workers elevate service to others above self interest. They
draw on their knowledge, values, and skills to help people in need of doing
household services for them.
Dignity - Household workers treat each person in a caring and respectful

fashion, mindful of individual differences and cultural and ethnic diversity. They
seek to enhance customers’ capacity and opportunity to address their own
needs.
Importance of Human Relationships -
Household workers understand that relationships between and among people are an
important vehicle for efficiency. They engage people as partners in the helping process.
Integrity - Household workers are continually aware of the profession’s mission, values,
ethical principles, and ethical standards and practice in a manner consistent with them.
They act honestly and responsibly and promote ethical practices on the part of the
organizations with which they are affiliated.
Competence - Household workers continually strive to increase their professional

knowledge and skills and to apply them in practice. They should aspire to contribute to
the knowledge base of the profession.
There are three ethical standards that are relevant to the professional
activities of all household workers. These are:
1. Household workers’ ethical responsibilities to clients;
2. Household workers’ ethical responsibilities to colleagues;
3. Household worker’s ethical responsibilities as professionals.

UNIFORM, EQUIPMENT AND PARAPHERNALIA OF A HOUSEHOLD
WORKER
Employers may require their domestic workers to wear a uniform, livery

or other "domestic workers' clothes" when in their employers'
residence.
The uniform is usually simple. Female servants wore long, plain, dark-
coloured dresses or black skirts with white belts and white blouses, and
black shoes, and male servants and butlers would wear something from a
simple suit, or a white dress shirt, often with tie, and knickers.
An apron is an outer protective garment
that covers primarily the front of the
body. It may be worn for hygienic
reasons as well as in order to protect
clothes from wear and tear.
A housekeeping shirt and pants is an
outer protective garment that covers the
body.
The word protective paraphernalia most commonly refers to tools and
materials used in or necessary for a particular activity. Below are
examples of worker’s protective paraphernalia.
Hand Towels - Used for wiping

and drying wet hands.
Long sleeves - Used for covering

the arms from heat, dust and
insect bites.
PERSONAL HYGIENE AND GOOD GROOMING
Directions: Read the statements below and classify them if they are under DO or
DON’T column.

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Maintain Effective Relationship with

The primary purpose of the household work profession is to

Protective Paraphernalia – most commonly refers to tools and materials

Hygiene - refers to the set of practices perceived by a community to be

Domestic Helpers – persons who render service in the employer’s home

Household Worker - is a person who works within the employer's

The primary purpose of the household work profession is to enhance

• importance of human relationships

The following broad ethical principles are based on household work’s

Dignity - Household workers treat each person in a caring and respectful

Competence - Household workers continually strive to increase their professional

1. Household workers’ ethical responsibilities to clients;

2. Household workers’ ethical responsibilities to colleagues;

3. Household worker’s ethical responsibilities as professionals.

Employers may require their domestic workers to wear a uniform, livery

Hand Towels - Used for wiping

Long sleeves - Used for covering

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