Corporate Online Booking Technology

The Future is NOW

Agency Name
Sunday, January 14, 2024

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Some questions to consider…

Based on current economic conditions:

• Which costs are the first to be cut?

• Do corporate travel and meetings have a major

impact on your company’s bottom line?

• What methods do you currently use to save

on travel costs?

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Compare your answers to survey data

Q: Which costs are the first to be cut?

A: When times are lean, 64% of senior-level finance managers will cut travel
costs first. Only advertising/marketing fared worse at 74%.

Q: Do corporate travel and meetings have a major impact on your company’s

bottom line?
A: An overwhelming 93% of senior-level finance managers expressed
agreement on the importance of corporate travel and meetings to their
bottom line.

Q: What methods do you currently use to save on travel costs?

A: Despite the relative importance of travel to the company, 64% of finance
managers indicated that restricting employee travel is the first step they
would take.

Source: Corporate Travel Study-Business Week March 2002 3

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There is REAL value to business travel

So how can you remain “in the game,” maintain

your competitive edge, visit those customers and
not break the bank?

 More effectively track your travel spend to get the most

out of the trips you take

 Adopt or refine a current set of travel polices based on

today’s financial realities

 Leverage technology, especially a corporate online

booking program, to streamline the process and enforce
policy to travelers

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For the vast majority, moving travel
online makes good financial sense

Has your company experienced savings related to booking travel online?

4%
20%

76%

Source: Corporate Travel Study-Business Week March 2002

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A self-service model promotes
responsible traveler spending habits

Behavior Factors Influence of Online Bookings

Rogue spending is eliminated Negotiated pricing programs at the

through forced policy point of sale improves policy
compliance compliance by 10-50% because
controls on the traveler are
automatic
Lower airfares chosen (on
average 15-20% reduction in Travelers, when presented with a
average ticket price) choice of a lower fare option, will
more often book the lower fare on a
self-booking tool than with a travel
agent

Source: PhoCusWright, March 2003 6

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Online booking will account for 30%
of total travel spend by 2005

Travel Gross Bookings in US

Total Spend Online Spend
230 70
220 60
US $ Billions

50
210
40 Total Travel
200
30 Online Travel
190
20
180 10
170 0
2000 2001 2002 2003 2004 2005
Year
Source: PhoCusWright, October 2003
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 Corporate Online Bookings projected
to grow to 38.5% by 2006

U.S. Managed Corporate Travel Spend*

(Gross Bookings)

100
Spend in Billions

80
60 Total Corporate
40 Online Corporate
20
0
2002 2003 2004 2005 2006
Source: PhoCusWright, October 2003 Year
* revenues that U.S. based suppliers (air, car and hotel) generate from corporate
travelers governed by a corporate travel policy
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 Migrate more of your business online
and the savings grow

• Simple roundtrip domestic bookings comprise 70% of all

corporate travel

• Not all transactions require “high touch” telephone service

• Migration of eligible bookings online increases savings in ticket

price and reduce transaction fees

Source: PhoCusWright Online Booking Report, 2001-2003

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Benefits when bookings move from
full-service offline to online

The Corporation benefits by ensuring the appropriate

vendors are used on every trip:
• Automates traveler adherence to corporate policies, supplier
agreements enforced and the corporation saves money

• Travelers are guided to the best choice for their itineraries,

staying within budget and moving business toward preferred
suppliers

Travelers are empowered to create the itinerary that

makes the most sense for them

• Better service overall, less time spent managing travel

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• Easy-to-use interface takes the mystery out of booking travel
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 What Users Think…

Q. Which do you think offers the/is the…

Broadest Choice
5

Lowest Price 4

Supplier
Most Reliable 3 Online Agency
Offline Agency

2
Simplest to Use

1
Best Customer Service
0% 10% 20% 30% 40% 50% 60% 70%
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Source: Jupiter/ERI Business Travel Survey 2002
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It’s Not Just Air…

•Car and Hotel online Online Booking Trends

bookings are
increasing more 120%

significantly than air.

100%
What online users are booking

80%
•Growth potential Air
60% Hotel
Car
•Commission potential 40%

20%

•One-Stop-Shopping
0%
1999 2000 2001 2002
Year

Source: Jupiter/ERI Business Travel Survey 2002 12

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Key Considerations

• Have you implemented effective travel policies?

• Why haven’t business travelers embraced online corporate booking

tools?

• What characteristics distinguish successful travel policies from

others?

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Strategy for Success

Success of an online booking tool does not happen

without comprehensive planning and analysis.

 Best customer fit for the tool

 Appropriate positioning of online booking tool

 Project Management and Performance Measurement

 Comprehensive Deployment and Adoption strategy

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Factors That Drive Adoption

Important Factors that Drive Adoption

 Corporation Executive Support or Endorsement

 Active TMC Support

 Corporate Mandate

 Traveler Incentives

 Get Up & Go certificates through Business Builders

 TMC agent buy-in- --- change management

Source: BTN and GetThere 2003 survey

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Adoption Circle of Life

Travelers use booking

tool to arrange trips

Corporation is
pleased with Using online bookings Saves money by
TMC travel decreasing ticket spend
to strengthen preferred
policy (Average: 15%- 35%)
management. vendor rates and deals

Supports vendor volume

commitments and support
preferred relationships 16

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Employee Resistance and Employer
Benefits

Corporations Employees

Cost savings Prefer live agents

Expense tracking Prefer supplier sites

Reporting Find OLB complicated

Negotiation leverage Find better prices elsewhere

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Overcoming Traveler Objections

• Reiteration of time savings and other efficiencies

• Acknowledgement of “change is difficult”

• Assurance that live agents still available regardless of online

success

• Provide proper, accessible, live online support contacts

• Explain that restrictions of rogue Internet fares may nullify

POS cost savings

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Meeting the online challenge with
Galileo and Travelport

Together with the Galileo GDS, we offer a corporate

online booking tool perfect for you and your travelers:
 Technology designed with both the traveler and the corporation’s
bottom line in mind

 Complete integration into existing process flow

 Consultative deployment of features based on requirements of the

business

 Fulfillment strategies designed to reduce errors and provide

immediate purchase

 Implementation strategies designed to maximize the value of the

technology and ensure high adoption
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Why Travelport? Key
Differentiators

• First to market with XML Structured Data Technology. The benefit of this
platform is that updates to the software can be made without loading software
locally.

• More than just a booking tool, the Agency Communications Portal and
Interactive Travel Manager provide the benefit of targeted and interactive
marketing to corporate customers.

• Increase customer satisfaction and reduce errors by ensuring all traveler and
corporate data is accurate and synchronized with the GDS and other database
sources with Profile Manager.

• More options and greater flexibility with Advanced Policy to apply rules based on
the trip purpose or the organizational grouping or hierarchy

• Save time and reduce errors with PNR Finishing to ensure all bookings contain
the requisite reporting and documentation fields for mid and back office

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Why Travelport?

In addition to the standard car and hotel booking functionality,

Travelport features:

 Hotel Mapping, allowing your travelers to quickly get their bearings and effectively
plan their movements and activities in an unfamiliar city

 Meetings Integration to extend the value of the booking tool beyond individual travel

 Comprehensive Reporting to ensure you and your travelers are getting most from
Travelport

When powered by the Galileo GDS, Travelport offers:

 Automated Transaction Processing to streamline process and reduce errors

 A unique opportunity to leverage Preferred Travel Content available only to Galileo

customers

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Travelport Demonstration
Section – Presenter notes
If live connectivity is available, begin the demo here

If printing as a leave-behind or if connectivity issues

prohibit a live demo, the following slides function as a
canned demo

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 Portal

Communication platform for

distributing content/services

from a variety of sources to

specific corporations, groups

or individuals.

Utilization:

Forms Module

ITM

Tips and Tricks

Training

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Booking Engine Features

Multiple User Interfaces/Flexibility

Company & Individual Templates
Company Benchmarking
Coordinator Functionality
Hotel Manager
Car Booking
Itinerary Views
Buying and Confirming Travel
Note to Agent

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Search Flexibility

Variety of search methods/approaches:

• By “package”
• By schedule
• Car/Hotel only

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Booking Flow

Select Flight View Details Preview Seats

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Company Policy
Benchmark

Create & manage

•

company search
parameters for air travel

Provide most
•

efficient/accurate
administration of travel
policy

Compare user search to

company preferred search

Alert traveler to lower fares



provided by company
benchmark search

User views flights based on

own search & benchmark
search
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Web Fares

Web fares available now with search results

Configure messaging to allow users to book travel at 3 rd party sites

Configure vendors
to be searched
configure
appearance of
option to search
Web fares

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Add a Car

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Hotel: Multiple Search Choices

Enhanced search capabilities allow travelers to quickly/effectively search

for properties by City/Airport or Street Address or Company
location/preferred property
City/Airport Street Address Company Location or
Preferred Property

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Configurable Search Results
Mapping

Configure search result sort order to drive adoption of preferred properties

Mapping functionality plots hotels by pre-loaded company locations,
including preferred hotels
• Travelport maintains its
own proprietary hotel
mapping database – we do
not rely on GDS or hotel-
loaded mapping
coordinates
• Your company locations,
your hotels are mapped
right - every time

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Buy & Confirm

Purchase Trip View Confirmation

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Travelport
Behind the Scenes

Tools and functionality to create

a seamless traveler booking
experience
• Password policies
• Profile Synchronization
• Travel Coordinator
• PNR Finishing
• Advanced Policy
• Reporting
• Preferred Fares Select
• Web fares – a closer look

Placeholder
Secure Password Policies

Password Account Lockout Account Maintenance

Enforce specific password policies based upon your internal

security requirements

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Password Security -Single
Sign-On

Firewall
Corporate
Intranet Travelport

2. User ID &
1. Traveler logs on corporation are
encrypted and 3. Information is
to intranet (and is
transmitted to decrypted and
authenticated)
Travelport using validated against 4. Service request
and accesses a
SSL Travelport profile is fulfilled
Travelport service
database

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Profile Synchronization

Individual Profile Management

= How do individual profiles

get entered into
How are individual profiles
maintained and managed
Business Traveler Individual Profile
Travelport? within Travelport?
Business Traveler

Acme Travel
Agency, how ns
ptio Travelport Profile
may I help xce
you? y n ch E tion
Synchronization Agent
oS niza (Travel Agency)
A ut hro
l S ync
nua
Ma
Travelport
Server /
on
Database
acti
Extr
-T ime
O ne

Au
to
Sy
nc
hro
niz
ati
o n

GDS GDS
Apollo 3rd Party Database Apollo
3rd Party Database Galileo
Galileo (e.g., HR or individual
(e.g., HR or individual Sabre
Sabre
profile product) profile product) Amadeus
Amadeus
Worldspan Worldspan

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Travel Coordinator Feature

Book on Behalf of…

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 PNR Finishing

Reduce manual labor

•

Simple User Interface

•

Allow placement of trip-specific

•

fields within PNR per Agency,

Company/Policy specifications

Independent of Agency Mid-

•

Office tools

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Advanced Policy

Paradigm shifting
• An industry first: apply policy by purpose of trip or organizational
grouping/hierarchy

Interactive
• Greater granularity in policy application: interact with travelers to gather
information based on search criteria

Industry leading
• Configure exactly how to shop for air, hotel, car – including adding extra
searches for better shopping, better policy enforcement
• Unmatched in/out of policy configuration
• Custom graphics to encourage compliance, performance

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Advanced Policy: Paradigm Shift

Create rules to apply policy based on search criteria

• If traveling to Memphis between Sep 1-10, apply meeting policy
• If traveling to international destinations, apply global travel policy

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Advanced Policy: Interactive

Ask your travellers a question about their search

criteria
• It looks like you’re
going to Memphis -
are you going to
the Product
Launch, or just
visiting a client?

• It look like you will

be flying overseas;
will you be
conducting
business upon
arrival for this trip?
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Advanced Policy: Industry
Leading

You only get good policy enforcement if you ask the

for the right content in the first place

Only Travelport
allows you to
configure the
number and settings
of calls associated
with every user
search – for air,
hotel and car
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Advanced Policy: Industry
Leading

Industry exclusive policy and preferred marking

Unmatched
configurability for
policy markings
reason codes for
air/hotel/car
configurable graphics
to drive compliance

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Reporting

Track online usage, track program performance

• Choose from 11 core reports
• Track air, hotel and car transactions
• Export to Excel
• Create reports on demand

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Reporting

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Galileo Preferred Fares Select

Preferred airlines provide full range of fares and

inventory to Galileo GDS customers
Current Preferred Fares Select partners:
• US Airways
• Continental
• Northwest

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Web Fares

Web fares available now with search results

Configure messaging to allow users to book travel at 3 rd party sites

Configure vendors
to be searched
configure
appearance of
option to search
Web fares

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Web Fares

• Contacts 15 Web sites for

up to 45 seconds
• Because the Internet is
dynamic, search results
may vary each time you
choose to “Search Web
Travelport Web Fares 15 Web Sites
Search Engine Fares”.

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Web Fares

In the “notes” section, we

communicate details Web Fares are returned
about the Web Fares to you as an
results to the traveler. alphabetized list. From
here you can select from
The first four bulleted a number of options.
items are provided by
Travelport. To revise your original
flight search click on the
The last bulleted item is “Revise Flight Search” or
a text message (up to “Cancel” button.
500 characters) that can
be fully customized (by To review your original
the agency, corporation, results (non-Web Fare),
or supplier) through your click on the “Your
Travelport Account Results” tab.
Development Manager.
To view and/or purchase
one of these fares, click
on the hyperlink
Co-terminal results may provided on the price
be returned (if supported line.
by a web fares site)
regardless of user
settings for “search all
area airports” during
your initial flight search.

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Web Fares

Our dialog window pops

up to warn the traveler
that they are about to
leave the Travelport
website.
This message can hold
up to 250 characters and
is fully customizable by
the agency, corporation,
or supplier through your
Account Development
Manager.
“Cancel” will return the
traveler to their Web
Fares results page
where they can continue
booking a flight, car, or
hotel with Travelport.
“OK” will advance the
traveler to their selected
Web Fare internet site
which will open in a new
window. The Travelport
web site will remain open
to allow the traveler to
return to their results at
any time.

Click the “OK” button.

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Web Fares

Other Web Fare sites

you choose will return
specific package prices,
and begin the process
for booking an air
itinerary on their web
site.

This is the preferred

method, however due to
restrictions placed on
some airline sites, this
cannot be done.

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Travelport Product Roadmap

Placeholder
Product Vision

To build a ‘total’ Corporate Travel Solution

• Solution built for corporate cost management and reporting
• Servicing the corporate traveler from start to finish in a one-
stop shop approach
• Designed for corporations looking to enhance revenues and
reduce costs

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Product Direction

Improved shopping and faring

• Integration of fares & rules from multiple sources (including
Webfares) to ensure availability of best/lowest fares
• Increased number of trips returned in a search to show maximum
number of lower fare options
• Larger variety of trips & airlines for review and possible selection

Touchless transactions
• Fully-automated booking process for majority of corporate travel
reservations
• Fully-automated ticket issuance and fulfillment

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Product Direction (Continued)

Fulfillment services
• Providing booking and ticketing functions via Travelport
• Supporting offline corporate travel services
• Data reporting
• Expense reporting

Automated exchange and refund

• Automatic exchange calculation on modified trip
• Automatic reissue of electronic ticket
• Correctly apply fees/penalties according to airline and ATPCO fare rules
• Calculate refund amounts based on fare rules and penalties

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Product Direction (Continued)

Content
• Direct links providing full booking & reservation management
capabilities for non GDS vendors
• Expanded Passenger Name Record information
• Corporate Jet integration
• Limo/Car Service
• Leverage Cendant offerings (e.g. RCI, Lodging.com)

Pre- and post-trip authorization

• Routable authorizations
• Automated integration with Enterprise Resource Planning (ERP)
systems

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Product Direction (Continued)

Improve usability
• Formalized usability studies
• User Interface (UI) redesign

Expand points of entry

• Wireless device support
• Marketing agreements
• Supplier product offering

Enhanced profile capabilities

CRM database
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Reporting
Available Early 2004

Leverage phase 1 architecture

Consolidated data source
Provide tool set to:
• Optimize spending analysis:
– Graphical presentation of supplier spending patterns
– Single view across company
•Drill-through capabilities to cost center and traveler transaction
level
– Policy compliance
•Pre-trip and post-trip reporting

– Online versus offline booked data

• Ad-hoc reporting capability, with ability to save frequently
used reports
• Support delimited and PDF report formats

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Web Fares
Available Fall 2003

Integrated display with GDS fares handback to Travelport itinerary

Configure
vendors to be
searched and
apply policy to
combined
GDS/webfare
search results

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Web Fares
Available Fall 2003

Seamless: Integrated GDS search results with Web fare search results as one
display
• Air
• Rail
Expand vendor support
• More than 30 U.S. & EMEA-based vendors
Policy support
• Apply policy to combined GDS/Web fare search results
• Configurable vendor list
• Configurable price differential
Consolidated reporting into existing tools
• Sites accessed
• Bookings made
• Complete booking data

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Hotels – Key Initiative

User Enhancements
• Improved user interface
– Phase 1: Revised in August 2003
– Phase 2: UI Redesign project
• Greater search capabilities
• New mapping displays
Promote negotiated programs
• Load preferred hotel database and uniquely display preferred programs
• Utilize Travelport policies to direct users to the right choice

Content, content, content

• Hotel web specials
• Non-GDS hotel content

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Hotel Enhancements
Available Early 2004

Search web-based content for non-GDS hotels

• Load and manage private databases of hotel content and
inventory

• Integrate searches on
one display to end user

• Drive policy based on

multiple inventory
sources – GDS, web,
private inventory

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Hotel: Merchant Model & Other
Content
Web specials for hotels are based on merchant model
• Cendant TDS is partnering with a hotel inventory distributors
– Starwood integration in Fall 2003
– Lodging.com – Available Early 2004
– Neat: Integration in process

Hotel Web specials can complement existing preferred hotel

programs
• Allows you to focus your preferred program where your company
has high volume
• Targeted to fill in where preferred properties don’t meet the
traveler’s needs
Some new restrictions may apply
• Pre-paid rooms likely
• Cancellations could require 72 or 48 hours notice 63

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Travelport Product Roadmap

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Next steps

Putting Travelport to work for you

Define estimated number of bookings eligible for
electronic ticketing
Estimate the percentage of these bookings that will be
made using Travelport (adoption)
Identify the Travelport features best suited to your
enhanced business model
Meet with us to create an implementation plan

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 Q&A

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