Principles

&
Practice of
Management
DR. SUSHANT WAGHMARE
 Module-II:
Planning &
Organization
 All managers, from presidents
to first-level supervisors – plan.
-Weihrich and Koontz
 Introduction to
Planning & Planning
Process
Introduction
Planning is the first of essential managerial functions. Planning is important as by nature
it enquires about organizational goals and involves decision making about desired ways
and means to achieve goals.

Planning is the process by which managers establish goals and define the
methods by which these goals are to be attained.
Planning involves selecting missions and objectives and the actions to
achieve them; it requires decision making, which is choosing from among
alternative future courses of action.

It is, therefore, a rational approach to achieving pre-selected objectives.

Idea of Planning

Where
do We
How do want to
We Plan GO?
to Get
Where There?
are We
NOW?
Planning Explained
Planning is thus taken as the foundation for future activities.
Newman has thus defined it as, “Planning is deciding in advance what is to be
done; a plan is a projected course of action.”
Planning may also be treated as a process of thinking before doing anything.
Management has to plan for long-range and short-range future direction by
looking ahead into the future, by estimating and evaluating the future behavior of
the relevant environment and by determining the enterprise’s own desired role.
Planning involves determining various types and volumes of physical and other
resources to be acquired from outside, to allocate these resources in an efficient
manner among competing claims and to make arrangements for the systematic
conversion of these resources into useful outputs.
Goals & Action Statements
Goals represent an end state — the targets and results that managers hope to
achieve.
Action statements represent the means by which an organization goes ahead to
attain its goals. Planning is a deliberate and conscious act by means of which
managers determine a course of action for pursuing a specific goal.
Planning to a manager means thinking about what is to be done, who is going to
do it, and how and when he will do it.
It also involves thinking about past events (retrospectively) and about future
opportunities and impending threats (prospectively).
Planning enquirers about organizational strengths and weaknesses and involves
decision making about desired ways and means to achieve them.
Planning Process
Analyse
Opportunities

Set
Review
Objectives

Implement Develop
Plan Premises

Select Identify
Alternative Alternatives
Characteristics of
Planning
Characteristics of Planning
Goal
Oriented

Decision- All-
Making Pervasive

Planning

Futuristic Continuous

Intellectual
Effort
Characteristics of Planning Explained
Part-1
Managerial function: Planning is a first and foremost managerial function provides the base
for other functions of the management, i.e. organizing, staffing, directing and controlling, as
they are performed within the periphery of the plans made
Goal oriented: It focuses on defining the goals of the organization, identifying alternative
courses of action and deciding the appropriate action plan, which is to be undertaken for
reaching the goals.
All-Pervasive: It is pervasive in the sense that it is present in all the segments and is required
at all the levels of the organization. Although the scope of planning varies at different levels and
departments.
Continuous Process: Plans are made for a specific term, say for a month, quarter, year and
so on. Once that period is over, new plans are drawn, considering the organization's present and
future requirements and conditions. Therefore, it is an ongoing process, as the plans are framed,
executed and followed by another plan.
Characteristics of Planning Explained
Part-2
Intellectual Process: It is a mental exercise at it involves the application of mind, to think,
forecast, imagine intelligently and innovate etc.
Futuristic: In the process of planning we take a sneak peek of the future. It encompasses
looking into the future, to analyse and predict it so that the organization can face future
challenges effectively.
Decision making: Decisions are made regarding the choice of alternative courses of action
that can be undertaken to reach the goal. The alternative chosen should be best among all, with
the least number of the negative and highest number of positive outcomes.
Planning is concerned with setting objectives, targets, and formulating plan to
accomplish them. The activity helps managers analyze the present condition to
identify the ways of attaining the desired position in future. It is both, the
need of the organization and the responsibility of managers.
Attainment of Objectives
Since plans are made to attain goals or objectives, every
plan and all its support should contribute to the
achievement of the organization’s purpose and objectives.

An organized enterprise exists to accomplish group

objectives through willing and purposeful co-operation.
Primacy of Planning
That planning is the prime managerial function is proved by the fact that all
other functions such as organizing, staffing, leading and controlling are designed
to support the accomplishment of the enterprise’s objectives.
Planning quite logically, therefore, comes first before executing all other
managerial functions as it involves establishing the objectives necessary for all
group efforts.
Also, all the other managerial functions must be planned if they are to be
effective.
Likewise, planning and controlling are inextricably bound up.
Control without a plan is meaningless because the plan provides the basis or
standard of control.
All-Pervasive
Planning is a unique and universal function of all managers.
The character and scope of planning may vary with each manager’s
authority and with the nature of the policies and plans outlined by
superiors, but all managers must have some function of planning.
Because of one’s authority or position in the managerial hierarchy,
one may do more or less…but everybody plans.
Efficient
Plans should not only be effective, but also efficient.

The effectiveness of a plan relates to the extent to which it accomplishes the

objectives.
The efficiency of the plan, however, means its contribution to the purpose and
objectives, offset by the costs and other factors required to formulate and operate it.
Plans are efficient if they achieve their objective at a reasonable cost when such a
cost is the measure not only in terms of time, money or production but also in
terms of satisfaction of the individual or group.

Reasons supporting systematic planning by managers are limited resources and the unpredictable
environment.
Importance of Planning
It helps managers to improve future performance, by establishing objectives and
selecting a course of action, for the benefit of the organization.
It minimizes risk and uncertainty, by looking ahead into the future.
It facilitates the coordination of activities. Thus, reduces overlapping among
activities and eliminates unproductive work.
It states in advance, what should be done in future, so it provides direction for
action.
It uncovers and identifies future opportunities and threats.
It sets out standards for controlling. It compares actual performance with the
standard performance and efforts are made to correct the same
Challenges to Planning

Environmental
Challenges

Resource
Scarcity
Meeting the Challenge of Resource
Scarcity
Resource scarcity is a very important consideration for any
organization today.
There would be no need for planning if material, financial and
human resources were unlimited and cheap.
Planners in both private business and public agencies are challenged
to stretch their limited resources through intelligent planning.
Otherwise, wasteful inefficiencies would give rise to higher prices,
severe shortages, and great public dissatisfaction.
Facing Environmental Uncertainty
The second most important conceptual reason is that organizations
continually face environmental uncertainty in the course of
accomplishing the tasks.
Organizations meet this challenge largely through planning
safeguards.
Some organizations do this job better than others partly because of
their different patterns of response to environmental factors beyond
the organization’s immediate control.
Planning and Performance
Facilitates
control by
Increases establishing a
economic standard for
Provides a efficiency via subsequent
coordinated, efficient activities
Focuses systematic operation
organizational roadmap for
Offsets activity on a set future activities
uncertainty and of consciously
change created
objectives
Types of Plans
 Types of Plans
Mission Strategies Single Use
Strategic (Programme/Budg
ets)
Objectives
Operational

Standing
(Policy/Procedur
e/Rules)
Plan
Tactical Contingency
Single-use Plan
A single-use plan is developed for a one-time event or project.
Such a course of action is not likely to be repeated in future, i.e., they are for non-
recurring situations. The duration of this plan may depend upon the type of the
project.
It may span a week or a month. A project may sometimes be of only one day, such
as, organizing an event or a seminar or conference.
These plans include budgets, programmes and projects.
They consist of details, including the names of employees who are responsible for
doing the work and contributing to the single-use plan.
◦ For example, a programme may consist of identifying steps, procedures required for opening a new
department to deal with other minor work. Projects are similar to programmes but differ in scope
and complexity. A budget is a statement of expenses, revenue and income for a specified period.
Standing Plan
A standing plan is used for activities that occur regularly over a period of time. It is designed to
ensure that internal operations of an organization run smoothly.
It is usually developed once but is modified from time to time to meet business needs as
required. Standing plans include policies, procedures, methods and rules.
Policies are general forms of standing plans that specifies the organizations response to a certain
situation like the admission policy of an educational institution.
Procedures describe steps to be followed in particular circumstances like the procedure for
reporting progress in production.
Methods provide the manner in which a task has to be performed.
Rules are very clearly stated as to exactly what has to be done like reporting for work at a
particular time.
Single-use and standing plans are part of the operational planning process.
Objectives
The first step in planning is setting objectives. Objectives, therefore, can be said
to be the desired future position that the management would like to reach.
Objectives are very basic to the organization and they are defined as ends which
the management seeks to achieve by its operations.
Therefore, an objective simply stated is what you would like to achieve, i.e., the
end result of activities.
Objectives need to be expressed in specific terms i.e., they should be
measurable in quantitative terms, in the form of a written statement of desired
results to be achieved within a given time period.
Strategy
A strategy refers to future decisions defining the organizations direction and scope in the long run. A
strategy is a comprehensive plan for accomplishing an organization objectives. This comprehensive
plan will include three dimensions,
◦ determining long term objectives,
◦ adopting a particular course of action, and
◦ allocating resources necessary to achieve the objective.

Business environment needs to be taken into consideration.

Changes in the economic, political, social, legal and technological environment will affect an
organization's strategy.
Strategies usually take the course of forming the organization's identity in the business environment.
Major strategic decisions will include decisions like whether the organization will continue to be in
the same line of business, or combine new lines of activity with the existing business or seek to
acquire a dominant position in the same market.
Policy
Policies are general statements that guide thinking or channelize energies
towards a particular direction.
Policies provide a basis for interpreting strategy which is usually stated in
general terms.
They are guides to managerial action and decisions in the implementation of
strategy.
There are policies for all levels and departments in the organization ranging from
major company policies to minor policies.
Major company policies are for all to know i.e., customers, clients, competitors
etc., whereas minor polices are applicable to insiders and contain minute details
of information vital to the employees of an organization.
Procedure
Procedures are routine steps on how to carry out activities. They detail the exact
manner in which any work is to be performed.
They are specified in a chronological order.
Procedures are specified steps to be followed in particular circumstances.
They are generally meant for insiders to follow.
The sequence of steps or actions to be taken are generally to enforce a policy
and to attain pre-determined objectives.
Policies and procedures are interlinked with each other. Procedures are steps to
be carried out within a broad policy framework.
Method
Methods provide the prescribed ways or manner in which a task has to be
performed considering the objective.
It deals with a task comprising one step of a procedure and specifies how this
step is to be performed.
The method may vary from task to task.
Selection of proper method saves time, money and effort and increases
efficiency.
Rule
Rules are specific statements that inform what is to be done. They do
not allow for any flexibility or discretion.
It reflects a managerial decision that a certain action must or must
not be taken.
They are usually the simplest type of plans because there is no
compromise or change unless a policy decision is taken.
Programme
Programmes are detailed statements about a project which outlines
the objectives, policies, procedures, rules, tasks, human and physical
resources required and the budget to implement any course of
action.
Programmes will include the entire gamut of activities as well as the
organization's policy and how it will contribute to the overall
business plan.
Budget
A budget is a statement of expected results expressed in numerical terms. It is a
plan which quantifies future facts and figures.
Since budget represents all items in numbers, it becomes easier to compare
actual figures with expected figures and take corrective action subsequently.
Thus, a budget is also a control device from which deviations can be taken care
of.
But making a budget involves forecasting, therefore, it clearly comes under
planning. It is a fundamental planning instrument in many organizations.
Resource Management
Resource Management
Resource management is the practice of planning, scheduling, and allocating people,
money, and technology to a project or program.
In essence, it is the process of allocating resources to achieve the greatest
organizational value.
Good resource management results in the right resources being available at the right
time for the right work.
Resource management is all about transparency so you can see, monitor, and attain
what is required to deliver projects.
It also enables you to minimize both idle time and overutilization of resources. With
full visibility both work and resources, you can more effectively schedule, plan, and
manage your resources, aligning them with the right projects at the right time.
Steps in Resource Management
Importance of Resource Management
Planning and scheduling – Understanding what resources are available and when

Available and required skills – Assessing the skills of each person and whether additional skills (or people)
need to be added

Resource utilization – Knowing where people are already committed and if those allocations are
appropriate

Resource capacity – Understanding true capacity to do work, recognizing that not all time can be utilized

Resource prioritization and allocation – Identifying those prioritized initiatives that the most attention and
possibly specialized skills
Techniques of Resource Management
Resource • Skills/ People/Future/Present
Allocation:
Resource • Over-/Under-Utilization /Burnout.
• Improve their effectiveness/productivity/performance
Utilization:
Resource • Balance demand and supply/maximize resources across one
or more projects /getting the most value out of the resources
Leveling:

Resource Skill: • Identify skill sets/understand your people/minimize your resource spend.

Resource • Current and future capacity/Make predictions, identify potential conflicts/

prioritize resources on a timeline.
Forecasting:
Enterprise Resource
Planning
ERP
Enterprise resource planning (ERP) is a type of software system that
helps organisations automate and manage core business processes for
optimal performance.

ERP software coordinates the flow of data between a company’s

business processes, providing a single source of truth and streamlining
operations across the enterprise. It’s capable of linking a company’s
financials, supply chain, operations, commerce, reporting,
manufacturing and human resources activities on one platform.
Historic & Current Perspective
Historically, ERP systems were suites that worked separately and didn’t talk
with other systems. Each system required expensive, complex, and
customized code to meet unique business requirements which slowed—or
even prevented—the adoption of new technology or process optimization.

In addition, a modern ERP solution offers flexible deployment options,

improved security and privacy, sustainability, and low-code
customization. But most importantly, it builds continuity and resiliency
into your business and processes through insights that help you
innovate at a rapid rate today while preparing your business for
what’s next
Importance of ERP

Ensure Drive
business optimal
agility performance

Accelerate
operational impact
Business Functions for ERP

Commerce Finance Human resources Manufacturing Supply chain

• An ERP system can deliver a • Modern ERP increases • Modern solutions offer ways • This ERP capability improves • ERP can save time and
complete, omnichannel profitability while driving to manage company data business communication, money by automating the
commerce solution that compliance. and streamline employee automates daily processes processes of a company.
unifies back-office, in-store, • It offers dashboards and AI- management tasks like through robotic process • Modern supply chain
and digital experiences. driven insights that give an payroll, hiring, and other automation, and offers solutions also offer
• Customers get a more overview of your finances to duties. manufacturers the ability to dashboards, business
personalized and seamless help you tap into the real- • Organization is in a better fulfil customer needs and intelligence, and even
shopping experience time information anytime position to help retain, manage resources by Internet of Things (IoT)
through AI and anywhere. It should also recruit, and empower accessing real-time data. technology to help you get a
recommendations, while cut down on entering employees while also • It also optimizes project handle on your
retailers increase employee information manually by tracking employee management, cost stock management
productivity, help reduce automating daily tasks and performance and to help you management, and
fraud, and grow include tracking abilities that identify HR problems before production planning.
their business. help with your business’s they happen.
regulatory compliance.
 To Once Become Old & Wise,
You Must First Be Young & Stupid
-Anonymous
Decision-Making
Question
'A’ approaches Legal Consultant ‘Z’ who specializes in Property Disputes. There are
various matters troubling ‘A’ such as:

◦ His wife and him are not getting along.

◦ His financial dealings have landed him in trouble.
◦ The dog keeps barking whenever he goes back home.
◦ The home that he is living in belongs to him and his brother.
◦ Respective stages in his desire to start a business have landed him in trouble but nothing
as yet that is becoming bothersome.

What do you i.e. ‘Z’ do?

Decision Making
Decision making is the process of making choices by identifying a
decision, gathering information, and assessing alternative resolutions.
Using a step-by-step decision-making process can help you make more
deliberate, thoughtful decisions by organizing relevant information and
defining alternatives.

Thus, Decision-Making is a process involving information, choice of

alternative actions, implementations, and evaluation that is
directed to the achievement of certain stated goals.
Primary Role of a Manager
Decision making is described as the essence of a manager's job because it is utilized
in all four managerial functions of planning, organizing, leading and controlling.

Decisions, both large and small, are made every day by managers and they have the
potential to affect others.

Decision making is described as the essence of a manager's job because it is utilized

in all four managerial functions of planning, organizing, leading and controlling.

Decisions, both large and small, are made every day by managers and they have the
potential to affect others.
Characteristics of Decision Making
Decision making is a selection process.
Decision making is the end process. It is preceded by detailed discussion and
selection of alternatives.
Decision making is the application of intellectual abilities to a great extent.
Decision making is a dynamic process.
Decision making is situational.
A decision may be either negative or positive.
Decision making involves the evaluation of available alternatives through critical
appraisal methods.
Decision is taken to achieve the objectives of an organization.
Type of Decisions-1
Programmed and Non-programmed Decisions
Programmed decisions are normally repetitive in nature. They are the easiest to make.
Managers in dealing with such issues of routine nature usually follow the established
procedures.
◦ For example: making purchase orders, sanctioning of different types of leave, increments in
salary, settlement of normal disputes, etc.

Non-programmed decisions are different in that they are non-routine in nature. They are
related to some exceptional situations for which there are no established methods of
handling such things.
◦ For example: Issues related to handling a serious industrial relations problem, declining market
share, increasing competition, problems with the collaborator, growing public hostility towards
the organization fall in this category.
Type of Decisions-2
Operational and Strategic Decisions
Operational or tactical decisions relate to the present.
The primary purpose is to achieve high degree of efficiency in the
company‘s ongoing operations.
◦ Better working conditions, effective supervision, prudent use of existing resources,
better maintenance of the equipment, etc., fall in this category.
◦ Expanding the scale of operations, entering new markets, changing the product mix,
shifting the manufacturing facility from one place to the other, striking alliances
with other companies, etc., are strategic in nature.
Such decisions will have far reaching impact on the organization.
Types of Decisions-3
Organizational and Personal Decisions
Decisions taken by managers in the ordinary course of business in their
capacity as managers relating to the organizational issues are organizational
decisions.
◦ For example: decisions regarding introducing a new incentive system, transferring an
employee, reallocation or redeployment of employees etc. are taken by managers to
achieve certain objectives.
As against such decisions, managers do take some decisions which are
purely personal in nature. However, their impact may not exactly confine to
their selves and they may affect the organization also.
◦ For example: the manager‘s decision to quit the organization, though personal in
nature, may impact the organization.
Types of Decisions-4
Individual and Group Decisions
It is quite common that some decisions are taken by a manager individually
while some decisions are taken collectively by a group of managers.
Individual decisions are taken where the problem is of routine nature, whereas
important and strategic decisions which have a bearing on many aspects of the
organization are generally taken by a group.
Group decision making is preferred these days because it contributes for better
coordination among the people concerned with the implementation of the
decision
Decision-Making
Process
Stages of Decision-Making Process
Identification

Selection Development
Steps of Decision-Making
Decision- Identify the problem
Making Collect relevant information
Identify alternative actions
Develop alternative solutions
Implementation of decision
Take action
Review/Monitor Outcome
Identify the Problem
First of all, managers must identify the problem.
The problem has to be found and defined.
Symptoms are identified and problems should be judged, symptoms
are not problems. They are warning signs of problems.
Managers should search for symptoms for identification of problems.
The first step needed in taking a decision is to have detected a
difference between the current situation and the desired situation.
Collect Relevant Information
Once you have identified your decision, it‘s time to gather the information
relevant to that choice.
After defining and analyzing the problem, the next step is to develop alternative
solutions.
The main aim of developing alternative solutions is to have the best possible
decision out of the available alternative courses of action.
In developing alternative solutions the manager comes across creative or
original solutions to the problems.
Identify the Alternatives
With relevant information now at your fingertips, identify possible
solutions to your problem.
There is usually more than one option to consider when trying
meeting a goal.
◦ For example, if your company is trying to gain more engagement on
social media, your alternatives could include paid social advertisements,
a change in your organic social media strategy, or a combination of the
two.
Developing Alternative Solutions
After defining and analyzing the problem, the next step is to develop alternative
solutions.
The main aim of developing alternative solutions is to have the best possible
decision out of the available alternative courses of action.
In developing alternative solutions the manager comes across creative or
original solutions to the problems.
Once you have identified multiple alternatives, weigh the evidence for or against
said alternatives.
◦ See what companies/people have done in the past to succeed in these areas, and
take a good hard look at your own organization‘s wins and losses. Identify
potential pitfalls for each of your alternatives, and weigh those against the possible
rewards.
Implementation of the Decision
Once the manager has gathered all relevant information, and
developed and considered the potential paths to take, he chooses
the one decision that will meet his desired outcome.
The choice must be of one that has the strongest chance of achieving
the pre-set goal.
In some instances, one can combine several options, but in most
cases, there will be a clear-cut direction you want to take.
Take Action
Once the decision is made, act on it!
Develop a plan to make your decision tangible and achievable.
Define the course of actions and set the team loose on their tasks
once the plan is in place.
Review Decision
Last and important step in the decision making process is evaluating
the decision for its effectiveness.
Follow-up enables to identify the shortcoming or negatives
consequences of the decision.
It provides valuable feed- back on which the decision may be
reviewed or reconsidered.
Decision-Making
under Different
Conditions
 Decision-
Making

Certainty Risk Uncertainty

Chances of making a bad decision

Low Moderate High

Certainty
All managers make decisions under each condition, but risk and uncertainty are
common to the more complex and unstructured problems faced by top managers.
Decisions are made under the condition of certainty when the manager has perfect
knowledge of all the information needed to make a decision. This condition is ideal
for problem solving. The challenge is simply to study the alternatives and choose
the best solution.
When problems tend to arise on a regular basis, a manager may address them
through standard or prepared responses called programmed decisions. These
solutions are already available from past experiences and are appropriate for the
problem at hand.
Structured problems are familiar, straightforward, and clear with respect to the
information needed to resolve them. A manager can often anticipate these
problems and plan to prevent or solve them.
 Risk
Managers in more
progressive
The information Most problems A crisis problem is
organizations now
requirements for faced by higher‐ an unexpected
anticipate that
defining and level managers problem that can
A manager may crises,
When new and resolving demand lead to disaster if
understand the unfortunately, will
In a risk unfamiliar nonroutine nonprogrammed it's not resolved
problem and the occur. These
environment, the problems arise, problems are decisions. This quickly and
alternatives, but managers are
manager lacks nonprogrammed typically high. fact explains why appropriately. No
has no guarantee installing early‐
complete decisions are Although the demands on a organization can
how each solution warning crisis
information. This specifically computer support manager's avoid crises, and
will work. Risk is a information
condition is more tailored to the may assist in conceptual skills the public is well
fairly common systems and
difficult. situations at information increase as he or aware of the
decision condition developing crisis
hand. processing, the she moves into immensity of
for managers. management
decision will most higher levels of corporate crises in
plans to deal with
likely involve managerial the modern
these situations in
human judgment. responsibility. world.
the best possible
ways.
Uncertainty
When information is so poor that managers can't even assign probabilities to the likely
outcomes of alternatives, the manager is making a decision in an uncertain
environment.
This condition is the most difficult for a manager. Decision making under conditions of
uncertainty is like being a pioneer entering unexplored territory.
It requires unique and often totally innovative alternatives to existing processes.
Groups are frequently used for problem solving in such situations. In all cases, the
responses to uncertainty depend greatly on intuition, educated guesses, and hunches
— all of which leave considerable room for error.
These unstructured problems involve ambiguities and information deficiencies and
often occur as new or unexpected situations. These problems are most often
unanticipated and are addressed reactively as they occur.
 Group
Decision-Making
Group Decision Making
Group decision making is a type of participatory process in which multiple individuals
acting collectively, analyze problems or situations, consider and evaluate alternative
courses of action, and select from among the alternatives a solution or solutions.

Several factors are associated in group decision making with increased conformity,
including larger group size, unanimity, high group cohesion, and perceived higher status of
the group. Other factors associated with conformity are culture, gender, age, and
importance of stimuli.

Group decision making provides two advantages over decisions made by individuals:
synergy and sharing of information. Synergy is the idea that the whole is greater than the
sum of its parts. When a group makes a decision collectively, its judgment can be keener
than that of any of its members.
Techniques for Decision-Making

Nominal
Group
i n g
De
o rm lph
st i
a i n
B r
Brainstorming
This technique involves a group of people, usually between five and ten, sitting
around a table, generating ideas in the form of free association. The primary
focus is on generation of ideas rather them on evaluation of ideas.
If a large number of ideas can be generated, then it is likely that there will be a
unique and creative idea among them. All these ideas are written on the black
board with a piece of chalk so that everybody can see every idea and try to
improve upon such ideas.
Brainstorming technique is very effective when the problem is comparatively
specific and can be simply defined. A complex problem can be broken up into
parts and each part can be taken separately at a time.
Nominal Group Technique (NGT)
Nominal group technique is similar to brainstorming except that the approach is more
structured. Members form the group in name only and operate independently, generating ideas
for solving the problem on their own, in silence and in writing.
Members do not interact with each other so that strong personality domination is avoided. It
encourages individual creativity.
The group coordinator either collects these written ideas or writes then on a large black board
for everyone to see or he asks each member to speak out and then he writes it on the black
board as he receives it.
These ideas are then discussed one by one in turn and each participant is encouraged to
comment on these ideas for the purpose of clarification and improvement.
After all ideas are discussed, they are evaluated for their merits and drawbacks and each
participating member is required to vote on each idea and assign it a rank on the basis of
priority of each alternative solution. The idea with the highest aggregate ranking is selected as
the final solution to the problem.
Delphi Technique-1
This technique is the modification of the nominal group technique, except that it
involves obtaining the opinions of experts physically separated from each other
and unknown to each other.
This insulates group members from the undue influence of others.
Generally, the types of problems handled by this technique are not specific in
nature or related to a particular situation at a given time.
Delphi Technique-2
◦ The problem is identified and a sample of experts is selected. These experts are asked to provide
potential solutions through a series of carefully designed questionnaires.
◦ Each expert completes and returns the initial questionnaire.
◦ The results of the questionnaire are compiled at a central location and the central coordinator
prepares a second questionnaire based on the previous answers.
◦ Each member receives a copy of the results along with the second questionnaire.
◦ Members are asked to review the results and respond to the second questionnaire.
◦ The results typically trigger new solutions or cause changes in the original position.
◦ The process is repeated until a consensus is reached.

The process is very time consuming and is primarily useful in illuminating broad range,
long term complex issues such as future effects of energy shortages that might occur.
 MBO
(MANAGEMENT BY
OBJECTIVES)
Introduction to MBO
Every institution or organization is established for the purpose of achieving some objectives.
An individual who starts a business has the objective of earning profits. The objective may differ
from one organization to another organization.
MBO (Management by Objectives) is a management system in which each member of the
organization effectively participates and involves oneself.
This system gives full scope to the individual strength and responsibility. MBO harmonizes the
goal of an individual with the organization's goal.
It creates self-control and motivates the manager into action before somebody tells him/her to
do something.
It is a strategic approach to enhance the performance of an organization. It is a process where
the goals of the organization are defined and conveyed by the management to the members of
the organization.
Meaning and Definition of Objectives
Objective is a term commonly used to indicate the endpoint of a management
programme.

A managerial objective is the intended goal which prescribes definite scope and
suggests direction to the efforts of a manager.

The establishment of effective standards for managerial positions and the

periodic conversion of those into measurable time bound objectives linked
vertically and horizontally and with future planning.
Features of Objectives
Each individual has own objectives The objectives of the organization must conform
to the general needs of the public
The objectives of any organization are specially
mentioned All the organizations have several objectives at a
time because the objectives are necessary in
The objectives may be short-term or long-term various areas of business
The objectives of an organization should be The objectives of the organization may be
clearly defined changed in due course
At top level, the organization has broad objectives The objectives are expressed in numerical terms
i.e. to earn certain rate of return on investments
This helps in measuring the actual performance
The whole organization is divided into several done to realize the objectives
sections
The framed objectives should be achievable and
Each section has specific objectives reasonable ones
Features of MBO
Integrates the goals of an organization and individuals, leading to an effective
management system.
Emphasizes on the effective performance.
Combines the long term and the short term goals.
Constant attention to refine, modify and improve the goals with changing times.
Recognizes participation of employees in goal setting process.
A high degree of motivation and satisfaction is available to employees through
MBO.
Tries to relate the organization goals with society goals
SMART
Specific

Time-Bound Measurable

Realistic Assignable
SMART Explained
Specific - Target a specific area for improvement.

Measurable - Quantify or suggest an indicator of progress.

Assignable - Specify who will do it.

Realistic - State what results can realistically be achieved, given available resources.

Time-bound - Specify when the result(s) can be achieved.

MBO Process

Define Define Goals Key Result Subordinate

Objectives for Department Areas Objectives

Match
Re-Appraise Appraise
Review Resources with
Activities Activities
Objectives
Benefits of MBO
Provides a foundation of participative management.

Gives the criteria of evaluation.

Delegation of authority is easily done.

Systematic evaluation of the performance.

Managers are involved in setting objectives at various levels of management.

Motivates employees by job enrichment.

The responsibility of a worker is fixed through MBO.

Provides a foundation for participative management and goal setting.

Organizing
Introduction to Organizing
Organizing is the function of management that involves developing an organizational structure and allocating
human resources to ensure the accomplishment of objectives. The structure of the organization is the framework
within which effort is coordinated.
Organizing is the process of identifying and grouping the work to. be performed, defining and delegating
responsibility and authority, and establishing relationships for the purpose of enabling people to. work most
effectively together in accomplishing objectives.
Organizing is that managerial process which seeks to define the role of each individual (manager and operator)
towards the attainment of enterprise objectives
Organizing is that managerial process which seeks to define the role of each individual (manager and operator)
towards the attainment of enterprise objectives; with due regard to establishing authority-responsibility
relationships among all; and providing for co-ordination in the enterprise-as an in-built device for obtaining
harmonious groups action.
Organizing is the function of management which follows planning. It is a function in which the synchronization
and combination of human, physical and financial resources takes place. All the three resources are important to
get results. Therefore, organizational function helps in achievement of results which in fact is important for the
functioning of a concern
Definitions of Organizing
“Organizing is the establishment of authority relationships with provisions for co-ordination
between them, both vertically and horizontally in the enterprise structure”.
◦ -Koontz and O ‘Donnell

“Organizing is the process of identifying and grouping the work to be performed, defining
and delegating the responsibility and authority and establishing a pattern of relationship for
the purpose of enabling people work most effectively to accomplish the objective”.
◦ – Louis A. Allen.

“Organizing is a function by which the concern is able to define the role positions, the jobs
related and the co-ordination between authority and responsibility. Hence, a manager
always has to organize in order to get results.”
◦ – Chester Bernard
Importance of Organizing Function-1
• Departmentation
Specialization • Division of Work

• Right Person-Right Job

Well-Defined Jobs • Right Role-Right Skills

Clarifies • Chain of Command

• Accountability and Responsibility
Authority
• Relationships among positions
Co-Ordination • Mutual Co-Operation
Importance of Organizing Function-2
• Organizational Structure
Effective Administration • Specialized Division of Work

Growth & • Efficiency and Effectiveness

Diversification • Clarifying positions and new roles

• Programmed decisions
Sense of Security • Mental satisfaction

• Independent decision-making
Scope for New Changes • New departmentation
Principles of Organizing-1
Principle of Specialization-
◦ According to the principle, the whole work of a concern should be divided amongst the subordinates on
the basis of qualifications, abilities and skills. It is through division of work specialization can be achieved
which results in effective organization.

Principle of Functional Definition-

◦ According to this principle, all the functions in a concern should be completely and clearly defined to the
managers and subordinates. This can be done by clearly defining the duties, responsibilities, authority
and relationships of people towards each other. Clarifications in authority-responsibility relationships
helps in achieving co-ordination and thereby organization can take place effectively. For example, the
primary functions of production, marketing and finance and the authority responsibility relationships in
these departments should be clearly defined to every person attached to that department. Clarification
in the authority-responsibility relationship helps in efficient organization.
Principles of Organizing-2
Principles of Span of Control/Supervision-
◦ According to this principle, span of control is a span of supervision which depicts the number
of employees that can be handled and controlled effectively by a single manager. According to
this principle, a manager should be able to handle what number of employees under him
should be decided. This decision can be taken by choosing either from wide or narrow span.
There are two types of span of control:-

◦ Wide span of control- It is one in which a manager can supervise and control effectively a large group of persons at
one time. The features of this span are:-i. Less overhead cost of supervision ii. Prompt response from the employees
iii. Better communication iv. Better supervision v. Better co-ordination vi. Suitable for repetitive jobs According to
this span, one manager can effectively and efficiently handle a large number of subordinates at one time.

◦ Narrow span of control- According to this span, the work and authority is divided amongst many subordinates and a
manager doesn't supervises and control a very big group of people under him. The manager according to a narrow
span supervises a selected number of employees at one time. The features are:- i. Work which requires tight control
and supervision, for example, handicrafts, ivory work, etc. which requires craftsmanship, there narrow span is more
helpful. ii. Co-ordination is difficult to be achieved. iii. Communication gaps can come. iv. Messages can be distorted.
v. Specialization work can be achieved.
Authority v. Responsibility
AUTHORITY RESPONSIBILITY

It is the legal right of a person or a superior to It is the obligation of subordinate to perform

command his subordinates. the work assigned to him.
Authority is attached to the position of a Responsibility arises out of superior-
superior in concern. subordinate relationship in which subordinate
agrees to carry out duty given to him.
Authority can be delegated by a superior to a
subordinate. Responsibility cannot be shifted and is
absolute.
It flows from top to bottom.
It flows from bottom to top.
 Types of Organizations
&
Organizational Structures
Formal v. Informal Organization
FORMAL INFORMAL

This is one which refers to a structure of well It refers to a network of personal and social
defined jobs each bearing a measure of authority relationships which spontaneously originates
and responsibility. within the formal set up. Informal organizations
develop relationships which are built on likes,
It is a conscious determination by which people dislikes, feelings and emotions.
accomplish goals by adhering to the norms laid
down by the structure. Therefore, the network of social groups based on
friendships can be called as informal organizations.
This kind of organization is an arbitrary set up in
which each person is responsible for his There is no conscious effort made to have informal
performance. organization.
Formal organization has a formal set up to achieve It emerges from the formal organization and it is
pre- determined goals. not based on any rules and regulations as in case of
formal organization.
Line Structure Organization
Meaning of Line Structure
Organization
Line structure organization is the simplest and oldest form of
organization structure.
It is called as a scalar type of military or divisional or organization.
Under this system, authority flows directly and vertically downward
from the top of the managerial hierarchy to different levels of
managers and subordinates, and down to the operative level of
workers.
It is also known as the chain of command or scalar principle.
Advantages of Line Structure
Organization
Simple to understand and simple to operate;
Communication is fast and easy;
Feedback can be acted upon faster;
Responsibility is fixed and unified at each level and authority and accountability
are clear-cut, hence each individual knows to whom he is responsible and who is
or in truth responsible to him;
Since it is especially useful when the company is small in size, it provides for
greater control and discipline in the organization.
It is a stable form of organization.
Disadvantages of Line Structure
Organization
It is a rigid and inflexible form of organization;
Line authority has a tendency to become dictatorial;
It overloads the executive with suppressive activities so that long-range planning and policy
making are often neglected;
A line organization can suffer from a lack of specialization. This is because each department
manager is concerned only with the activities of his own department.
Different departments may be more interested in their interests rather than overall
organizational interests and welfare;
This is likely to encourage nepotism;
It might stop progress and prevent the unit to work effectively.
It does not provide any means by which a good worker can be rewarded and a bad one can be
punished.
Line and Staff Organization
Meaning of Line and Staff
Organization
Line and staff organization, in management, approach authorities
(For example: – managers) establish goals and instructions that are
then met by employees and other workers.
A line and staff organizational structure attempts to present a large
and complex enterprise in a more flexible way without sacrificing
managerial authority.
Staff groups support those who are engaged in the central
productive activity of the enterprise. They back up their work.
Staff groups help the organization in analyzing, researching,
counselling, monitoring, and in evaluating activities.
Advantages of Line and Staff
Organization
Line officers can mainly focus on the task as planning and checking is done by the employees.
Specialization provides expert advice and proficiency in management.
Since the organization includes line and staff functions, decisions can be made easily.
Staff officers provide complete factual data to line officers covering activity within and without
their units. This will help to create more coordination.
It provides ample opportunities for the advancement of workers.
Staff services provide a training ground for various positions.
This arrangement is flexible for newcomers in that employees can be forced to make early
adjustments to the line arrangement.
Staff experts are ideologically oriented to look forward and have time to undertake program and
strategic planning and analyze the potential impacts of future potential events.
Disadvantages of Line and Staff
Organization
Confusion and conflict may arise between the line and the staff. Because the allocation of
authority and responsibility is not clear and the lower level members may be confused with
various line orders and staff advice.
The staff usually advises the lines, but the line makes decisions and tasks. So employees often
feel powerless.
Too much reliance on staff officers may not be beneficial to the business as line officers may
have to lose a lot about their decisions and duplication.
Since staff specialists demand high pay, it is expensive.
Employees are unable to carry out its plan or recommendations due to lack of authority. So they
sometimes become ineffective, this will make them careless and indifferent to their jobs.
As the line is performed, with advice provided by employees, if things go right, the employee
takes credit and if things go wrong, the line gets the blame for it.
Functional Structure Organization
Meaning of Functional Structure
Organization
Functional Structure Organization is one of the most common
structures of organization. They are grouped based on their specific
skills and knowledge.
Under this structure, the employees are divided into groups by the
organization according to a particular or group of tasks.
Where functional structures operate well in stable environments,
where business strategies have little inclination for change or
mobility, the level of bureaucracy makes it difficult for organizations
to react quickly to market changes.
Advantages of Functional Structure
Organization
The executive or the team leader has the knowledge and experience of that particular
field. For example, the person heading the IT department will have the education and
skill necessary to shoulder this responsibility and successfully run his team.
Because the employee has expertise in that particular field, the work is more efficient
and precise. There are fewer mistakes. This also helps with the motivation of the
employees of the company.
Since all team members come from similar backgrounds it allows them to share ideas
and come up with solutions. There is a sharing of knowledge, which is always beneficial.
The employees also having a clear idea of the hierarchy of the firm. They need not
report or answer to several managers.
Also, the employees feel secure in their work. They see that their work and efforts is not
going unnoticed. This sense of security helps them perform better.
Disadvantages of Functional Structure
Organization
The work can be quite one dimensional. After a while, the employees may start feeling
monotony or boredom. The lack of new challenges can make them unenthusiastic for the
job at hand.
In this structure, the manager must take care of the appraisal system. If the correct
approach is not taken then conflicts may arise between the employees regarding
promotions or appraisals.
Also, this form of organization requires a high degree of specialization which is difficult to
establish
If there is a necessary change of personnel it can disrupt the whole system and its balance.
Also, it is quite a rigid structure, not leaving a lot of scope for adaptation.
In Functional Organizational Structure, the employees never gain any knowledge or skills
outside their own department. This can cause difficulties in inter-departmental
communication.
Matrix Structure Organization
Meaning of Matrix Structure
Organization
A matrix organizational structure is a structure of organization in
which some individuals report to more than one supervisor or
leader, which is described as solid line or dotted line reporting.
More broadly, it can also describe the management of cross-
functional, cross-business groups and other work models that do not
maintain rigid business units or silos grouped by function and
geography.
◦ For example, an employee may have a primary manager they report to
as well as one or more project managers they work under.
Advantages of Matrix Organization
Since there is both vertical and horizontal communication, it increases
coordination and this leads to greater and more effective control over
operations.
As the matrix organization is handling many projects, the available resources will
be fully utilized.
It focuses organizational resources on specified projects, thus enabling better
planning and control.
It is highly flexible in following rules, procedures etc. Experience here is the best
guide for setting rules and procedures.
As any department has to put its efforts towards the completion of any one
project, employees are effectively motivated.
Disadvantages of Matrix Organization
Since, there is more than one supervisor for each worker, this causes
confusion and conflict and reduces effective control.
There is continuous communication both vertically and horizontally,
which increases paper work and costs.
It is difficult to achieve downward balance on projects technical and
administrative aspects.
Project Structure Organization
Meaning of Project Structure
Organization
A project structure organizational structure is used to determine the hierarchy and
authority of people involved in a specific project.
This organizational structure is temporarily created for specific projects for a particular
period, for the project to achieve the goal of developing a new product, specialize in
various functional departments such as production, engineering, quality control,
marketing research etc. and will be ready to work together.
These specialists return to their duties as soon as the project is completed.

In fact, the project organization is established with the aim of overcoming the major
weakness of functional organization, such as absence of unity of command, delay in
decision making and lack of coordination.
When to use the project structure
organization?
It is a one-time task and is fixed in the context of a single, specific
goal.
It is big in scope It is unfamiliar or lacks precedent.
It is complex and calls for a high degree of freedom.
Successful completion of the project has a high stake.
The result is very important for the organization.
Advantages of Project Structure
Organization
It is a notable depiction of the relationship between environment, strategy and
structure.
The team can focus properly.
The clustering of activities on the basis of each project initiates new
authorization patterns.
As experts from different organizations are ready to work together under the
project organization, it helps in coordination.
This makes for personal control and determination of personal responsibility.
Disadvantages of Project Structure
Organization
The uncertainty can be attributed to the diverse background of the professional
who is deputed in the project.
The project manager finds it difficult to control in the traditional way in order to
motivate and control employees, in the absence of a norm of lines and norms
responsible for communication.
Project completion may be delayed.
Effective project management can also be hindered by top management who
may not be fully aware of the problems in the project center.
Departmentation
Departmentation-1
Departmentation or Departmentalization is the process of grouping the activities
of an enterprise into several units for the purpose of administration at all levels.
It also provides a basis on which the top managers can co-ordinate and control
the activities of the departmental units.
Departmentation can provide a necessary degree of specialization of executive
activity for efficient performance.
It can simplify the tasks of management within a workable span.
It also provides a basis on which the top managers can co-ordinate and control
the activities of the departmental units.
Departmentation is a part of the organization process.
Departmentation-2
It involves the grouping of common activities under a single person’s control.
The activities are grouped on the basis of a function of the organization.
This work is done by a chief executive of the concerned organization.
Departmentation means the process by which similar activities of the business
are grouped into units for the purpose of facilitating smooth administration at all
levels.
It implies the division of total work of an organization into individual functions
and sub functions.
It is the process of division of organization into different parts known as
departments.
Need for and Importance of
Departmentation-1

Specialization Autonomy Expansion

• Efficiency of • Independent • Grouping
enterprise and faster activities and
operations decision- focusing on
making other work
Need for and Importance of
Departmentation-2

Fixing Skill Appraisal of Control

Responsibility Development Performance • Standards of
• Accurate, defined • Developing skills • Performance performance can
and precise through training appraisal of be created through
accountability from and greater individual or group measuring
group or person focused attention through attainment of
on specific tasks measurement of outcomes
pre-defined targets
Types of Departmentation

Functional Products Territory

Process or
Equipment
Departmentation by Functions
It is the most logical and natural form of departmentation.
It ensures the performance of all activities necessary for achieving the organizational
objectives.
It provides occupational specialization which makes optimum utilization of man-
power.
It facilitates delegation of authority.
It enables the top managers to exercise effective control over a limited number of
functions.
It eliminates duplication of activities.
It simplifies training because the managers are to be experts only in a narrow range of
skills.
Departmentation by Products
Product departmentation focuses individual attention to each product line
which facilitates the expansion and diversification of the products.
It ensures full use of specialized production facilities. Personal skill and
specialized knowledge of the production managers can be fully utilized.
The production managers can be held accountable for the profitability of each
product. Each product division is semi-autonomous and contains different
functions. So, product departmentation provides an excellent training facility for
the top managers.
The performance of each product division and its contribution to total results
can be easily evaluated.
It is more flexible and adaptable to change
Departmentation by Territory
Every regional manager can specialize himself in the peculiar problems of his region.
It facilitates the expansion of business to various regions.
It helps in achieving the benefits of local operations. The local managers are more
familiar with the local customs, preferences, styles, fashion, etc. The enterprise can
gain intimate knowledge of the conditions in the local markets.
It results in savings in freight, rents, and labor costs. It also saves time.
There is better co-ordination of activities in a locality through setting up regional
divisions.
It provides adequate autonomy to each regional manager and opportunity to train
him as he looks after the entire operation of a unit.
Departmentation by Customers
Special attention can be given to the particular tastes and preferences of each
type of customer.
Different types of customers can be satisfied, easily through specialized staff.
Customers’ satisfaction enhances the goodwill and sale of the enterprise.
The benefits of specialization can be gained.
The enterprise may acquire intimate knowledge of the needs of each category of
customers.
 Centralization
&
De-Centralization
Centralization-1
Centralization refers to the process in which activities involving planning and decision-
making within an organization. In a centralized organization, the decision-making
powers are retained in the head office, and all other offices receive commands from
the main office.
Centralization refers to that organizational structure where decision-making power is
confined to the top management, and the subordinates need to follow the instructions
of their seniors. Centralization of authority is essential for the small-scale organizations
which lack resources and finance.
Centralization is said to be a process where the concentration of decision making is in a
few hands. All the important decision and actions at the lower level, all subjects and
actions at the lower level are subject to the approval of top management.
According to Allen, “Centralization” is the systematic and consistent reservation of
authority at central points in the organization.
Centralization-2
Centralization allows on the one hand an unified decision “from the center” on
the other hand, limits the autonomy of organizational units and may reduce
flexibility of the decision. Centralization may concern all decisions and powers,
or may be centralized only selected managerial functions.
When an organization follows a centralized management structure, it can focus
on the fulfillment of its vision with ease. There are clear lines of communication
and the senior executive can communicate the organization's vision to
employees and guide them toward the achievement of the vision.
In a centralized organization, decisions are made by a small group of people and
then communicated to the lower-level managers. If lower-level managers are
involved in the decision-making process, the process will take longer and
conflicts will arise.
Factors Determining Centralization of
Authority
Nature of
Organization

Employee Size of
Efficiency Organization

Delegation Nature of
Ability Work
Advantages of Centralization
Cost Efficient

Better Command

Enhances Work Quality

Uniformity in Action

Focus on Vision

Proper Co-Ordination
 Discourages Lacks
Initiative Adaptability

Reduces Scope
Poor Upward
for
Communication
Specialization

Top
Delays
Management
Decisions
Dependency

Disadvantages
Slows Bureaucratic
Operations of Leadership
Centralization
De-Centralization
Decentralization refers to a specific form of organizational structure where the
top management delegates decision-making responsibilities and daily
operations to middle and lower subordinates. The top management can thus
concentrate on taking major decisions with greater amount of time.
In a decentralized organization, lower level managers are given decision-making
authority and the power to run their own departments. Decentralization include
better, more timely decisions and increased motivation.
Decentralization implies the dispersal of decision-making power at lower levels
of management. When the power to take decisions and formulate policies does
not lie with one person at the top but is passed on to different persons at
various levels, it will be a case of decentralization.
Objectives of De-Centralization
Reduces Top
Prompt
Management Boosts Morale
Decisions
Burden

Development Effective
of Managerial Control & Flexibility
Personnel Supervision
Importance of Decentralisation
Rapid
Decisions

Administrative
Higher Control
Development

Promotes Executive
Growth Skills
Thank You!