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Lecture 1

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Human Resource Management

Lecture 1
Introduction to Human
Resource Management

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Learning Objectives
1.1 Explain what human resource management is and how
it relates to the management process.
1.2 Define authority, and give examples of line and staff
human resource management tasks.
1.3 Briefly discuss and illustrate important environmental
trends influencing human resource management.
1.4 List the areas of important knowledge human resource
managers require today.

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What Is Human Resource Management?
• The Management Process
– Planning
– Organizing
– Staffing
– Leading
– Controlling

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Why Is Human Resource Management
Important to All Managers?
• To avoid personnel mistakes
• To get results through people
• You may spend some time as an HR manager
• HR is important for small business entrepreneurs
• Staffing is part of the job that all managers do

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Line and Staff Aspects of Human
Resource Management
• Authority is the right to make decisions, to direct the work
of others, and to give orders. Managers usually
distinguish between line authority and staff authority.
– Line authority gives you the right to issue orders to
other managers or employees.
– Staff authority gives you the right to advise others in
the organization.

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Line Manager’s HR Management
Responsibilities (1 of 2)
• Placing the right person in the right job
• Starting new employees in the organization (orientation)
• Training employees for jobs that are new to them
• Improving the job performance of each person

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Line Manager’s HR Management
Responsibilities (2 of 2)
• Gaining creative cooperation and developing smooth
working relationships
• Interpreting the company policies and procedures
• Controlling labor cost
• Developing the abilities of each person
• Creating and maintaining departmental morale
• Protecting employees’ health and physical conditions

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The Human Resource Department
Figure 1-1 Human Resource Department Organization Chart Showing
Typical HR Job Titles

Source: “Human Resource Development Organization Chart Showing Typical H R Job Titles,”
www.co.pinellas.fl.us/persnl/pdf/orgchart.pdf . Courtesy of Pinellas County Human Resources.
Reprinted with permission.
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New Approaches to Organizing HR
• Reorganizing the HR function of how it is organized and
delivers HR services
– Shared services HR units
– Corporate HR teams
– Embedded HR teams
– Centers of expertise

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Trends in Human Resource Management

• Workforce Demographics and Diversity Trends


• Trends in Jobs People Do
• Where People Work
• Employee Engagement

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Employee Engagement and HRM
• Employee engagement refers to being psychologically
involved in, connected to, and committed to getting one’s
job done.

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Trends in Human Resource Management

• Globalization Trends
• Economic Trends
• Technological Trends

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More on HR Technology Trends
• There are six main types of digital technologies driving H
R professionals to automation:
– Social Media
– Mobile Applications
– Cloud Computing
– Data Analytics
– Artificial Intelligence
– Augmented Reality

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Trends in Human Resource Management

• Political Trends and Values


• Competitive Trends

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Sustainability and HRM
• It is about measuring companies in terms of maximizing
profits but also on their environmental and social
performance as well.

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Diversity, Equity, and Inclusion
• Employers are taking many steps to bolster DEI efforts,
usually with human resource management taking the
lead.

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Ethics and HRM
• Ethics means the standards someone uses to decide
what his or her conduct should be.

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Performance and HR Management
The Human Resource Manager is expected to spearhead
employee performance.
Three levers can be applied to do so:
1. Department Lever
2. Employee Cost Lever
3. Strategic Results Lever

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Evidence-Based Management
• Evidence-based human resource management—is the
use of data, facts, analytics, scientific rigor, critical
evaluation, and critically evaluated research/case studies
to support human resource management proposals,
decisions, practices, and conclusions.
– Actual measurements
– Existing data
– Research studies

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HR and Adding Value
• Adding value—means helping the firm and its
employees improve in a measurable way as a result
of the human resources manager’s actions.

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Pandemics and People
• HR managers have played a role in supporting
employees during and after the pandemic.
– More focus has shifted management’s attention
toward their people’s mental health and well-being.
– HR managers can help build better employer–
employee relationships.

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Strategic Human Resource Management
• Strategic human resource management—means
formulating and executing human resource policies and
practices that produce the employee competencies and
behaviors that the company needs to achieve its strategic
aims.

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Human Resource Manager Certification
• HRCI Certifications
– PHR—Professional in Human Resources
– SPHR—Senior Professional in Human Resources
• SHRM now has its own competency and knowledge-
based testing

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Practical Tools for Every Manager
• Human resource management is the responsibility of
every manager—not just those in human resources.
• Managers use HRM techniques to improve performance,
productivity, and profitability.

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